Wayne attended today and showed lots of knowledge. He was friendly, reassuring and knew the issue as soon as he started testing. Wayne showed what component had failed and repaired the defect quic... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Professional and caring when purchasing a mobility scooter to give me back my independence. Ian was lovely, he helped choose and explained what would suit me. Talked us through and demonstrated how to... See more
Company replied
Darren was super helpful in finding the right chair for me. He explained the specs of the chairs I tried in detail, didn't try and upsell me but found what worked for me. I found everyone I encountere... See more
Company replied
Wow if I could give more than 5 I would. Customer service at its best and more Danielle was helpful, knowledgeable and kind beyond words Even agreeing as she goes by my house on her way home deli... See more
Company replied
Company details
Information provided by various external sources
Parkgate Mobility is a multiple award winning retailer of mobility equipment. We also offer servicing and repairs on mobility scooters, stairlifts and other mobility aids.
Contact info
Effingham Street, S65 1BL, Rotherham, United Kingdom
- 08007720744
- headoffice@parkgatemobility.co.uk
- www.parkgatemobility.co.uk
4.9
Excellent
2k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 66% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very helpful and courteous service from…
Very helpful and courteous service from Adrian and Mick
11 May 2026
Unprompted review
Reply from Parkgate Mobility
Thankyou Ann for a lovely review, it is lovely to know the guys at Wakefield were there to help in a courteous manner together. If you ever need us please dont hesitate to contact us.
Excellent service from Adrian at…
Excellent service from Adrian at Wakefield branch, always found him very helpful and friendly, nothings too much trouble for him.
11 May 2026
Unprompted review
Reply from Parkgate Mobility
Thankyou John and Elaine for your lovely review. We are so glad Adrian made your experience pleasant at our Wakefield store. I am sure he will look forward to welcoming back at any time.
Service above and beyond.
On entering the premises we were greeted by Adrian very helpful and enthusiastic about the equipment we wanted to look at, nothing was too much trouble looking through website to see which other shop had products we liked.
Second visit to look and arrange delivery of goods was just has good with an estimated delivery time of a week but by the time we were home he rang to say he had managed to arrange a delivery within a couple of days so service above and beyond thank you so much Adrian.
11 May 2026
Unprompted review
Reply from Parkgate Mobility
Thankyou Catherine for your lovely review. As a company we love to hear that your experience was a memorable one, and Adrian prides himself in making sure customers get the best service, going that extra mile. Thankyou again
Absolute fantastic service
Absolute fantastic service. Ian from retford was very helpful and considerate. Nothing was too much trouble. 1st class service from start to finish. Would highly recommend to anyone needing mobility needs.
9 May 2026
Unprompted review
Reply from Parkgate Mobility
Thankyou Leanne for your lovely review. As a company it is so nice to hear your recommendation, based on your experience with Ian at our Retford store. We will make sure he is aware of your feedback. Thankyou again
Mike the service engineer .
Mike the service engineer call to service my scooter for the third year 08/05/26 as always from the phone call to book the services to its completion I could not fault the professionalism every one showed in any way 10/10
MR R Bools.
Mrs Bools Passed away in 2022 please amend to Mr R
8 May 2026
Unprompted review
Reply from Parkgate Mobility
Thankyou Mr Bools for your lovely review. Its nice to hear that your experience with Mick and the service team was pleasant and professional. We aim to make sure our customers are treat in a professional and caring manner. Thanks again
Excellent service, good price
I was looking for a refurbished Kymco K-Lite FE and went into Parkgate's Wakefield shop. They did not have one in stock but Adrian found one within the company and had it brought into the Wakefield shop the following day.
I went back to look at it and after a bit of negotiation, he gave me such a good price that I bought it. Lovely guy, very helpful and fair. Highly recommend.
7 May 2026
Unprompted review
Reply from Parkgate Mobility
Thankyou HC for your review. We hope you are enjoying your experience with your K-Lite FE . Adrian prides himself in getting the right product for the right person in a pleasant manner, and as a company we are so glad you were happy with Adrians fair and helpful approach.
Lovely experience
We recently bought a wheelchair from the armthorpe branch and was delighted with our experience. Amy was lovely and very helpful.
9 May 2026
Unprompted review
Reply from Parkgate Mobility
Thankyou Demi for your lovely review. We are so glad you enjoyed your experience in our new shop with the lovely and helpful Amy. Dont forget to tell your friends . Thankyou again.
As usual the service that Parkgate has…
As usual the service that Parkgate has supplied is first class. From the call to the company to the customer service from Kevin the service technician, everything was explained and went as well as expected. Many thanks.
8 May 2026
Unprompted review
Reply from Parkgate Mobility
Thankyou David, for taking time out to write your review. We have dedicated staff that right from the first contact , to the engineer that repairs, or services your mobility product, like to take pride in what they do. Glad that kevin got you sorted, and we are here if you need us again.
Wayne came out today to repair my TGA…
Wayne came out today to repair my TGA Breeze S4 front end after having an accident. He had done an amazing job couldn't really tell I had an accident in it. Not only that Wayne also went that little further and attended to the tracking and the rear shocks and now my scooter rides a lot smoother and turns a lot better. Thanks Wayne for your hard work safe journey home
6 May 2026
Unprompted review
Reply from Parkgate Mobility
Thankyou Pete for your lovely review. So glad to hear Wayne got you sorted, going that little bit further to make sure you could get out and about safely. We will pass on your gratitude , as our staff love the customer feedback.
Amy at Armthorpe Doncaster
Amy was very knowledgeable about all the products I was looking at and really helped me choose what was right for me. She didnt make me feel like I was just another sale and she didnt rush me or make me fell pressured into making a purchase.
5 May 2026
Unprompted review
Reply from Parkgate Mobility
Thankyou Kel, we appreciate your review, with reference to visiting Amy in our new store. All our staff pride themselves on empathy and patience when dealing with customers, and Amy obviously did this. We hope to see you again and wish you well.
Wayne Gave Great Service
Wayne called today to replace the ignition lock on my wife's mobility scooter. He was very friendly and helpfull. The repair was completed quickly. We are very pleased with the service received.
5 May 2026
Unprompted review
Reply from Parkgate Mobility
Thankyou Peter for your lovely review. We are glad Wayne sorted your wifes ignition quickly and efficiently . We will pass on your feedback to Wayne.
Staff very helpful and guided us…
Staff very helpful and guided us straight to the wheelchair we were after. Very knowledgeable of how the wheelchair works.
2 May 2026
Unprompted review
Reply from Parkgate Mobility
Thankyou for your review Robert, could I ask which store you visited, as I can pass on your feedback to the appropriate staff
Me and my wife spoke to Helen and Keith…
Me and my wife spoke to Helen and Keith at Park gate regarding purchasing a scooter to help me get around due to joint problems. Both Helen and Keith were very helpful, pleasant and very informative regarding which scooter would be suitable for me. I ended up buying a Scooter from Park gate and the service from Helen and Keith made the purchase a great experience. 🙂
1 May 2026
Unprompted review
Reply from Parkgate Mobility
Thankyou Philip, for your lovely review. Lovely to hear Keith and Helen , both made your experience memorable. We hope you are enjoying getting out and about on your new scooter, and we are always here if you need us . We will pass on your feedback to them both.
Mobility support
Called in by off chance today, for the mother-in-law to look at a new motorised riser, recliner chair. After testing a few with Keith's advice. She chose one & then moved in to a new walker for herself.
She seems highly satisfied with everything & arranging a speedy delivery.
30 April 2026
Unprompted review
Reply from Parkgate Mobility
Thankyou Paul for your lovely review, and hope that your mother in law is making the most of her new chair and walker. We will pass on your kind words to Keith. Thanks again
been to store in Castleford
been to store in Castleford, and spoke with Keith.
I found him helpful and omformative about the mobility scooters on sail, and so pleased with hus help I bought one there and then.
it's easy to dismantle and fits in the boot of the car so it ticks all the boxes.
would recommend to anyone looking for a mobility scooter
30 April 2026
Unprompted review
Reply from Parkgate Mobility
Thankyou Terry for your review. As a company , we pride ourselves in informative and helpful advice, without the pressure. something Keith obviously did, it makes the whole experience more satisfying. for the customer. We are so glad you got sorted and are enjoying your new mobility scooter.
Reply from Parkgate Mobility
Thankyou customer, could you please let us know which store you visited, so as to pass on your feedback to the appropriate staff.
Wayne Parkgate mobility
Absolute pleasure to meet Wayne today who fitted batteries then did extra work to establish and get rid of the noise from my scooter. Thorough. Pleasant and professional.
Brilliant work 👏
Completely recommend
29 April 2026
Unprompted review
Reply from Parkgate Mobility
Thankyou Emma for your lovely review. Our engineers , play a big role in our company , and its lovely to hear that customers not only feel happy with the work done, but done in a professional and pleasant manner. Thankyou for your recommendation, and we will let Wayne know of your lovely comments
Mick arrived on time
Mick arrived on time, he was very efficient and helped with all my questions. He did a good job.29:04:26
29 April 2026
Unprompted review
Mobility scooter
Went to get a mobility scooter for my mum, was attended to by Julie who helped us choose the scooter and explained everything clearly.
Great service would highly recommend.
27 April 2026
Unprompted review
Keith at the castleford store
Keith at the castleford store was realy help full and helped change the hight to make sure every thing was right for my gran.
27 April 2026
Unprompted review
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