Parkingeye Reviews 

Visited James Cook hospital Middlesbrough last week with my daughter who's in a wheelchair to see a Neurologist as she's seriously ill, parked in a disabled bay, placed the blue badge and the clock, the visit took 90 minutes and we left, just received a parking fine of £42. Absolutely appalling.
It felt like I'd been robbed in the street with a knife and stole £42.

Unreasonable and unhelpful, especially in hospitals.

The absolute worst parking company.
They run the Woolstaplers car park in Chichester which is underground where its impossible to get mobile coverage. They seem to think that an app only payment system is appropriate.
After 17min of trying to download the stupid app and failing, I left. I have since been fined £100
An absolute bunch of scammers

I went yo hartlepool hospital to have a camera in side for a large bleeding thay where looking for cancer. I parked up and after went to the pay at the machine put my reg in to it went through every thin it sed £3.60 to pay I payed it it asked if I whont a receipt I pressed yes . But one never come out . I'm in my 60 ,s and never had a parking fine or a speeding fine . I payed the £3.60 for the parking and get a letter for not paying . I'm so upset 😡 thers no where to contact them by phone or to tork to someone. Some where tin there system is my £3.60 and thay stole £43.60 in total cos I paid for the ticket. There a pack of crooks . Hope there staff get cancer. The government needs to stop people like this company .

Absolutely horrendous time trying to prove parking ticket has been paid. Appealed to POPLA with proof but unsuccessful. Looking forward to court in which they don’t have a leg to stand on. Appeal process a complete joke!

Complete scam - a hopelessly flawed system without recourse. After an excellent stay at Voco IHG Hotel in Exeter, Devon their defective ParkingEye system gave 4 violations despite being confirmed into the hotel parking system. Worse… If you have a RENTAL VEHICLE the rental company (Enterprise in this case) fines a admin fee of £35 ($47) per each incident becoming a unresolvable nightmare. Highly recommend NOT using a RENTAL VEHICLE at Parkeye covered locations!

Got a fine for a carpark in bolton where i paid for 2 hours, reached the expiry and went online to pay where it was charging me from the time I entered!! took a screenshot for my appeal however due to the letter only arriving 34 days after it was issued I cannot appeal so £100 down, major major scumbags

Today, I received a letter from Parking Eye; very confused. Their letter claims I, on Saturday 23rd May 2026, had parked at the Solihull/Homer Road Aldi in a way that breaches their ‘terms and conditions’. Given I only park at this store to shop at Aldi (many, many don’t which is a huge problem for Aldi customers at this store) and spend no more than 45 minutes here (I’m not entirely sure why anyone would take an hour and a half to shop), their letter is inaccurate and I’m not entirely sure on what they have based their claim. I haven’t been fined but they do threaten me with a fine should I do so again (which didn’t happen on the 23rd May 2026 regardless). Given they make it extremely hard to communicate with them (via letter only, which tells you everything you need to know), I can’t contact them to advise them their information is wrong and there has been an error and I’m not spending money on a stamp to defend myself against their error. I also attempted to reach out to Aldi, but their customer services email is no longer in use. I’m saving the letter in case they make another incorrect claim that I’ve parked inappropriately and will reconsider shopping at Aldi if they allow their customers to be treated like this. I’ll also reach out to the store manager to see if they have CCTV from that day as this will support that I’ve done nothing wrong and didn’t overstay my parking ‘welcome’. I can only imagine how many other drivers are impacted by Parking Eye errors. Quite a shambles, really.

If you live in Northern Ireland do not communicate with the company whatsoever.

Provided that you never tell them who the driver is, they do not have the authority to legally in force fine.

I sadly learnt this too late after paying. Wish I had done my research first.

They will likely reply to this stating that it is untrue but please research for yourself.

Just completely adore any and all communication with them and the fine will go away.

Con artists, fined me for parking in Asda car park even though the sign clearly states parking restrictions do not apply when the store is closed. The store was closed during the first part of my parking so I did not exceed 2 hours when the store was open. Appealed with clear evidence as to why the charge was incorrectly applied, they rejected but offered a reduction to £20 so they clearly know they are wrong. No company should be allowed to operate in this way, absolute disgrace! Try and take me to court you bunch of thieves

Unbelievable how Parking eye are allowed to scam paying customers

I Stayed at Voco hotel Southampton paid for parking 4 days later received a parking fine £100, spoke to hotel “oh yes parking eye always send out parking fines” I appealed I showed my receipt they sent me a letter saying appeal is accepted no apology no compensation and no right of reply on email - Auto refusal on my email response so why bother sending a letter without an explanation or apology. What is real anymore you pay and you still get fined how many people just pay up is the question. Parking eye has the software to take a car photo but they don’t use it to find out who has paid the hotel ? A scam trader allowed to trade

This company loves to reject appeals due to “insufficient evidence”. They have purposefully made it difficult to appeal so you just give up. Worst parking customer service I’ve ever experienced

No option to speak to a human being. I had extenuating circumstances that were noted by POPLA on appeal that should have been taken into consideration. Then got slapped with a £30 admin fee for appealing the payment with no correspondence from parking eye.

Parking Eye! where do I start? They administer the car parking for most NHS trusts and a lot of other public organisations such as universities etc. From my experience with them they do not engage with the public. They do not accept emails - the only contact is either on the telephone or via their payment portal. There is no human interaction at all. Following an indusrial accident, I was admitted to Friarage Hospital, Northallerton. My wife came to pick me up and stayed 6 minutes over time. Fair enough, rules are rules and we held our hands up. I attempted to pay the £42 charge immediately, but the pay portal said I owed £00.00 I suspected this was delaying tactics preventing me from paying until the 14 day reduced charge period had elapsed and I would have to pay £70. I was determibed not to, so every day for a week I logged in and checked with the same result. Eventually I decided to write to them (yes, with pen & paper!) - absolutely no response or acknowledgement. In desperation I contacted the PALs team at the hospital (patient laison) and they assured me the PCN had been cancelled. Moral of the tale - try to avoid any carpark that is run by PE. If you have to use it, be meticulous in noting times etc (take photos). Finally, if all else fails and it is an NHS trust, contact the PALs team they are very helpful and have the power to intervene, after all it is their land. I would also like to ask any organisation who uses Parking Eye to think about who they partner with - these companies are parasitic, living on the backs of genuine organisations such as NHS. Finally I ran a check on PE on the HMRC portal and their accounts for 2024 show their turnover was £17m. I think that says it all!

I emailed them on the same day and received a response more than a month late, with a response not related to my appeal.

It feels like they try to frustrate you to make you pay.

I was guided to the car park to leave my car before a cruise from southampton, when I returned home I had a ticket as I had been in the car park, NOT PARKED, key still in the ignition. I was to park with holiday autos as I had done before, I seen the holiday autos flag and waited next to him as he was busy. I then discovered I was to park somewhere else and set off to search for the parking area.
PARKING EYE issued me a ticket for simply finding out I was somewhere else. They offered me the reduced rate if paid within 14 days or appeal and the discounted rate would be honoured until the appeal was dealt with. As I could see that the appeal would solve the issue I decided to go for the appeal.
I then got an email saying the appeal had been unsuccessful and I could make a further independant appeal, however they would not give the lower rate if this appeal failed. Below is the contents of the email.

If you wish to have your case independently assessed, please be advised, there is an
independent appeals service (POPLA) which is available to motorists who have had an
appeal rejected by a British Parking Association Approved Operator. Contact information
and further information can be found enclosed. See also popla

As a gesture of goodwill, we have extended the discount period for a further 14 days from
the date of this correspondence. If you appeal to POPLA, you will not be able to pay the
discounted amount in settlement of the Parking Charge, and the full value of the charge
will be outstanding. In addition, if your appeal to POPLA is unsuccessful, you will no
longer be able to pay the discounted amount and the full value of the charge will be due.

This company have no contact numbers or email address just a money grabbing payment line. I honestly do not know how these people can sleep at night by ROBBING innocent motorists. If this had been a PARKING violation or a speeding ticket I would be upset but I would at least know why.

A scummy company that legally rob people. I parked at a local supermarket to find that you get fined for using their carpark, and this scum bag company send you the fine but send it second class in the hopes you don't get it in time so you have to pay the full amount! £40 for a 15 min shop! I hope they rot in hell!!!

I would give no stars if I could.
Was issued a PCN and paid but after I talked to the hotel where the car was parked only to be told the car was registered for the period in question. So the PCN was issued in error and despite being told by the hotel where I LEGALLY parked and by Parking Eye that the PCN has been cancelled and I would get my money back I've still not had my money back, despite several unanswered emails and WhatsApp messages I'm still chasing them.

I think legal action maybe required which as I have evidence of the cancellation from the hotel and Parking Eye and an initial reply saying I'd get a refund they'll end up paying the £60 they owe me plus legal costs.

If I could rate it 0, I would, I would go into the negatives. Horrible experience and gesture of gratitude to reduce my fine even though I explained why I shouldn't be fined. Horrible.

Just had a parking ticket for parking in a blue badge area in a hospital. I am a blue badge holder and the blue badge was displayed, however I was not the patient, but did use the toilet on two occasions whilst there. There were signs up, written in really small writing, I did read and couldn't see anything about payment, wish I'd taken a photo, lesson learned. On my fine it states that because I was not the patient I only had 20 minutes waiting time and I was there for 43 minutes. What a rip off north tees hospital, what a disgrace and parking eye. Dear dear dear