Partridge Homes Estate Agents & Letting Agents Reviews 

153
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 59 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally helpful and professional staff for providing a truly personal and supportive touch throughout the entire property journey. Reviewers deeply appreciate the clear communication and prompt responses received when dealing with various property sales and lettings across the region. People consistently note that the dedicated team goes above and beyond to make complex property transactions exceptionally smooth, stress-free, and well-managed from start to finish. Consumers strongly emphasize that this wonderful family-run business always delivers an honest, dependable service that successfully exceeds customer expectations time and time again.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, frequently praising the team for being exceptionally helpful,... See more

Service

Customers report overall satisfaction and positive experiences with service. Consumers highlight the... See more

Customer service

People report positive experiences with customer service, consistently praising the friendly, approachable,... See more

User experience

Clients share positive opinions on user_experience, highlighting a great buying journey and fault-free... See more

Customer communications

Users describe ambiguous interactions with contact, showing a split in customer experiences. Some reviewers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

As a family run estate agent business we bought and let with them for many years and they are all extremely approachable. I have known Charlotte for at least 40 years and she has never changed with h... See more

Rated 5 out of 5 stars

The outstanding transparency and honesty in all aspects of getting my property rented. The whole team were on hand and always ready to help and support me with all my questions as this eas a first tim... See more

Rated 5 out of 5 stars

Have used for renting and selling properties. Service from Nicky, Paul, Callum and Tracey was excellent, offering the personal local touch. Easy to get in contact with via phone or email. Very rea... See more

Rated 5 out of 5 stars

I have used Partridge for over 15 years, from helping me buy my first rental flat, and finding amazing tenants, to doing it all again with flat number 2..while I was living overseas for 90% of the tim... See more


Company details

  1. Estate Agent
  2. Apartment Letting Agency
  3. Estate Agents

Written by the company

Partridge Homes is a multi award winning, family run estate and letting agent in Birmingham and Solihull, specialising in residential sales, lettings, property management and high end relocations across the West Midlands. With over 20 years’ experience and offices covering Shirley, Solihull, Yardley, Sheldon and surrounding areas, we have built a reputation as one of the best estate agents and letting agents in Birmingham and Solihull. Our approach is simple – service first, results driven, and tailored to every individual client. We are widely recognised as the go to letting agents in Solihull and Birmingham for landlords, professional tenants and relocation clients. Our lettings team manages hundreds of properties and is known for achieving strong rental values, minimal void periods and high quality tenant sourcing. We specialise in sports and entertainment relocations and are trusted by professional footballers, athletes, influencers and high profile clients moving into the West Midlands. During the 2025 to 2026 season, we successfully relocated 19 out of 19 Birmingham City Football Club signings, reinforcing our position as a leading relocation agent in the UK. Our core services include: Property valuations in Birmingham and Solihull Residential property sales with expert marketing and negotiation Lettings services for landlords including tenant sourcing and full management Property management for portfolios across Birmingham, Solihull and surrounding areas Corporate and high net worth relocations with a bespoke, discreet service Landlords choose Partridge Homes for our proactive management, strong compliance knowledge and ability to maximise rental returns. Sellers trust us to achieve the best possible price with a hands on, experienced sales team. Tenants benefit from a professional, responsive and well managed service. We are proud to be recognised as multi award winning estate and letting agents in the B90 and B91 postcode areas, consistently delivering outstanding service levels. If you are searching for a trusted estate agent in Solihull, a reliable letting agent in Birmingham, or want to know how much your property is worth, our team is here to help. Contact Partridge Homes today: Solihull Office: 0121 745 2225 Birmingham Office: 0121 742 0404 Email: admin@cpartridge.co.uk Partridge Homes – Award Winning Estate and Letting Agents in Birmingham and Solihull, specialising in property sales, lettings, management and sports and entertainment relocations.


Contact info

4.8

Excellent

TrustScore 5 out of 5

153 reviews

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4.8

All reviews

(153)

59 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I can highly recommend Partridge Homes …

I can highly recommend Partridge Homes both as a lettings agent and estate agent. After what turned out to be a lengthy sale due to solicitors and land registry issue's, Partridge Homes proved to be a reliable honest and helpful agent. I look forward to doing further business with them in the near future.

Daren Underwood

12 January 2018
Unprompted review
Partridge Homes Estate Agents & Letting Agents logo

Reply from Partridge Homes Estate Agents & Letting Agents

Hi Daren, thank you so much for taking the time to review the service we provided both as your Letting Agent and then Selling the Property on your behalf.
We look forward to hearing from you in due course.
Kind regards
Paul Partridge

Rated 5 out of 5 stars

Brilliant service staff were quick to …

Brilliant service staff were quick to deal with any questions that myself or wife had

12 January 2018
Unprompted review
Partridge Homes Estate Agents & Letting Agents logo

Reply from Partridge Homes Estate Agents & Letting Agents

Hi Nick, thank you for taking the time to carry out this review. I hope all is well in your new home and all the best for the future.
Kind regards
Paul Partridge

Rated 4 out of 5 stars

a good professional service

A good service was provided and buyers were introduced quickly and efficiently. The sale was handled with professionalism.

12 January 2018
Unprompted review
Partridge Homes Estate Agents & Letting Agents logo

Reply from Partridge Homes Estate Agents & Letting Agents

Good Afternoon Mr & Mrs Hayward, thank you for taking the time to carry out the review on the service you received. I am glad that you were happy with the service you received during the sale.
Kind regards
Paul Partridge

Rated 5 out of 5 stars

Always on Top of Things

Bought a 2 bed house and they were the estate agent of the property. Great service received from staff especially from Paul. He had been always on top of the situation and had really tried his best to put/reconcile different parties together to speed up the process. I would highly recommend Partridge Homes.

11 January 2018
Unprompted review
Partridge Homes Estate Agents & Letting Agents logo

Reply from Partridge Homes Estate Agents & Letting Agents

Hi Andy, thank you for taking the time to carry out this review of the service you received.
We are pleased that you were happy with Partridge Homes.
Kind regards
Paul Partridge

Rated 5 out of 5 stars

I highly recommend Partridge Homes

I highly recommend Partridge Homes, from start to finish on the purchase of our house they were fantastic! Everything was dealt with professionally and promptly and we were kept informed the whole way through the process. Great service, thank you! We love our new home!

11 January 2018
Unprompted review
Partridge Homes Estate Agents & Letting Agents logo

Reply from Partridge Homes Estate Agents & Letting Agents

Hi Charlotte, thank you for taking the time to carry out this review of the service you received.
We are pleased that you were happy with Partridge Homes and we wish you all the best in your new home.
Kind regards
Paul Partridge

Rated 5 out of 5 stars

Fantastic Service

Just wanted to thank the team at Partridge homes Shirley Callum, Paul, Charlotte & Kevin, our detached home in Shirley was sold within 8 days of going on the market, nothing was too much trouble for the team in progressing the sale, Callum even assisted in the negotiation of the new house we wanted to buy. Would not hesitate in recommending this family run business. Many thanks Godfrey and Rose

4 January 2018
Unprompted review
Partridge Homes Estate Agents & Letting Agents logo

Reply from Partridge Homes Estate Agents & Letting Agents

Good Morning Both
Thank you so much for taking the time to review the service you received and your kind words.
Happy New Year and all the best for 2018 in your new home.
Kind regards
Paul Partridge

Rated 1 out of 5 stars

Avoid this shower

After Partridge Homes said my lovely property would sell quickly, I chose their so called "on-line only estate agent" option, which means you pay upfront. There have been no viewings in the last six months and in the twelve months its been on the market, they have provided one feedback email. With the end of the contract looming, they have failed to sell my property.

31 December 2017
Unprompted review
Partridge Homes Estate Agents & Letting Agents logo

Reply from Partridge Homes Estate Agents & Letting Agents

Good Morning Helen and Allan,

Thank you for taking the time to provide this review, we are obviously very disappointed with the comments you have made.

We marketed the property on the on-line only marketing package on 13th January 2017. On 8th February we had received an offer within £2,000 of the asking price which you declined. In our opinion this was a fair offer and the buyer was in a strong position to proceed.

On 10th March we had one of our Vendors who we had sold his property and agreed with him to pay the asking price for your property, however this Gentleman suffered three heart attacks and unfortunately had to withdraw from his sale and purchase.

We have advised you on several occasions that the fact the property has 58 years left on the lease does restrict the market as many lender will not lend to buyers with a low lease.

On 12th May 17, we advised you to make enquiries to extend the lease to make the property more appealing and allow buyers to have a mortgage. We would then review the price of the property to incorporate an extended lease. In the meantime we arranged for new photos to be to give the property a fresh image on-line whilst you obtained details about the lease.

On 30th June 17 you asked us to reduce the property by £50 and amend the description which we did for you.

On 27th July 2017 you asked us to reduce the property by a further £900 which we did this again for you and requested details on the cost from the Freeholders to extend the lease. It was then confirmed that the Freeholders have advised the cost to extend the lease would be between £9,000 to £13,000.

Our advice has been to look to extend the lease as at the moment the property is restricted to predominately cash buyers and we can then review the price to incorporate the extended lease. I have also advised you that we would be happy to rent the property for you on a short term basis whilst the lease extension goes through to ensure that you are receiving an income from the flat.

We are more than happy to continue marketing the property at no extra cost for you after the 12 month marketing package expires, however we really do feel that you should look at extending the lease.

We are sorry that you have felt the need to carry out a 1 star review on trustpilot and google, it has been our genuine desire to get your property sold and we will continue to do our best for you.

Kind regards

Paul Partridge

Rated 5 out of 5 stars

We recently purchased a house in Shirley, Solihull through …

We recently purchased a house through Partridge Homes in Shirley, Solihull. They (Charlotte and Paul) understood our situation against other offers and made fair recommendation to the vendors. Since we were more Proceedable compared to others, we managed to get this lovely property.

The team is friendly and they aim to understand the situations well and this is very important to both the sellers and buyers. Really pleased we now have moved to this lovely house.

Thanks Charlotte & Paul.
Thejas & Impana

16 December 2017
Unprompted review
Rated 5 out of 5 stars

10 Years + as our Letting Agent

Thanks to the Lettings Team who manage my substantial portfolio of Buy to Let properties throughout Yardley, Sheldon and Solihull. Recommended many friends and family to Partridge Homes.

24 September 2017
Unprompted review
Rated 1 out of 5 stars

Pathetic excuse for a estate agents

Pathetic excuse for a estate agents. Found a house on their website so rang up got told it wasn't available. When we mentioned it was on their website they told us they would call back. They never did. We had to call them. Suddenly the house was available. We arranged a viewing for a Saturday. The only time me and my partner could make as I work different shifts to my partner. We got there and waited for the viewing only to be told I have the wrong keys. I can't open the door. He then said I thought I had the wrong keys. So why not pick up the right keys? Are the keys not labelled? Do they have random keys just dotted about and it's pot luck. You have now lost a potential tenant

15 July 2017
Unprompted review
Partridge Homes Estate Agents & Letting Agents logo

Reply from Partridge Homes Estate Agents & Letting Agents

Hi Mark, we are obviously very disappointed with your comments in relation to the service you received.
Following the phone call our office made to your partner, we did advise that the previous tenants had acted inappropriately and changed the locks. As you know since this incident you had applied for a property with Partridge Homes, hopefully you were more satisfied with the viewing and the service received.
I can assure you we do not have keys dotted about, this incident was totally out of our control.
Kind regards
Paul Partridge

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