Passion8 

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Rated 5 out of 5 stars

I am very happy with the speed of delivery, information received about my order. The website was easy to use and find what I was looking for. Product was good value, and arrived quite speedily. Would... See more

Company replied

Rated 5 out of 5 stars

Just bought three sexy items from Passion8, skimpy but stylish knickers, prostate massager and shower-time wrist restraints. Three excellent items, all delivered very promptly with no fuss and wi... See more

Rated 2 out of 5 stars

Ordered a week ago..... no sign of delivery! Contacted customer services - told item would be sent out same day delivery at approx.11am..... received further e-mail at 4.40pm saying item was actually... See more

Rated 5 out of 5 stars

One of the major mail order problems is out of stock and follow on orders. Being Christmas, I did expect this. But Passion8 kept me in the loop. And I will be presenting the stunning suspender belt... See more

Company details

  1. Sex toy store

Information provided by various external sources

Anal sex toys, erotic lingerie, vibrating dildos and rabbit vibrators are just some of the adult sextoys and products available at Passion8 that you can trust and feel comfortable using


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All reviews

(197)

0 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent always a pleasure to deal with !!!!

This is a great company for all your pleasure needs. Also supporting a local company. Always a pleasure to deal with and the customer service is excellent. Would recommend Passion8 to anyone !.

Cheers guys and gals who work at Passion8.

24 November 2011
Unprompted review
Rated 1 out of 5 stars

unreliable, unprofessional and very disappointing!!

i received my purchased item with some of the gift items missing. i called to complain and was told would be sent the missing items the next day and nothing has been received by me since. I did not even get an apology when i called to complain about the missing items neither have i received the missing items.

21 November 2011
Unprompted review
Passion8 logo

Reply from Passion8

Thank you for your review.

I'm sorry you were unhappy about the service you recieved.

The items you said were missing have been dispatched and I hope you are now happy with your purchase.

Regards

Paul Chambers - Team Leader
Customer Services

Rated 5 out of 5 stars

Sex Super Service

Just bought three sexy items from Passion8, skimpy but stylish knickers, prostate massager and shower-time wrist restraints.
Three excellent items, all delivered very promptly with no fuss and with plain packaging so if you don't want anyone to know what delicious secret is contained within no one will!

I've used Passion8 several times before so I know they're good.
You won't be disappointed!

21 November 2011
Unprompted review
Rated 5 out of 5 stars

Great Service

I recently purchased items from Passion8 in which I found the delivery service was quick, well packaged and confidential and the items were of good quality and value.

12 November 2011
Unprompted review
Rated 2 out of 5 stars

Poor product and no option to exchange

I bought a clitoral pump vibrator from Passion8. The product was completely useless, the pump didn't pump properly and the vibrating part didn't reach the clitoris so there was no point in it vibrating. I returned the product to customers services, who (were very polite and friendly but) would not offer a refund nor a credit note so that I could buy something else. When I received an email asking me to provide feedback on this site I replied asking if they wanted to put the situation right before I posted a poor review but did not get any response. So I'm now £13.99 down with no sex toy to show for it :o(

Further to this (3 months later) I have received a response telling me that a threat of an unwarranted poor review is not a reason to change their decision. Actually it wasn't a threat, it was an opportunity to put things right before I went ahead and wrote negative comments. And yes, the product had been used - how else would I have known that it didn't work. My review was truthful and written in a level and courteous manner so I am surprised at the unpleasant attitude I am receiving back.

31 October 2011
Unprompted review
Passion8 logo

Reply from Passion8

Thank you for your review.

Due to the nature of the products we sell we are not always able to offer refunds, in your case the product had been used and was found not to be faulty.

The threat of an unwarranted poor review is not a reason to change our decision.

Regards

Paul Chambers
Team Leader - Customer Services

Rated 2 out of 5 stars

Good product - shame it took over a month to arrive!

I originally made my order on September 19th. After a mix-up with my billing address, the order was eventually ammended - by which point, the item wasn't in stock anymore. I had to wait til October 20th for the item to be back in stock, before finally receiving my item on the 22nd. Good job I didn't need it in a hurry!

29 October 2011
Unprompted review
Passion8 logo

Reply from Passion8

Thank you for your review.

I'm sorry you experienced problems with your delivery.

The problem occured due to the incorrect billing address being added on our website and a subsequent delay in gaining contact from yourself to resolve this.

I'm pleased you are now happy with your purchase.

Regards

Paul Chambers - Team Leader
Customer Services

Rated 1 out of 5 stars

Not satisfied...

ordered over a fortnight ago , emailed telling me your item has been despatched, i've recieved nothing after payment, and keep getting pestering emails asking me to give a review, here it is, stay away from them, i've given them one star only because i couldnt give them no stars , that would have been my prefered choice nil...

24 October 2011
Unprompted review
Passion8 logo

Reply from Passion8

Dear Mr Cooper

Thank you for your review.

Upon checking our records we have found you are mixing up 2 different transactions you have made to 2 different businesses.

You bought on 30.09.11 at 13.30 from Passion8 – code 81664 – Lace Temptation and paid for this by credit card not Paypal. As per my previous email this was delivered to you.

I hope this helps and you'll be able to get your delivery from the other Company in good time.

Regards

Paul Chambers
Team Leader - Customer Services

Rated 3 out of 5 stars

reasonable

One of the items i ordered was discontinued, but the website hadn't been updated with the information. The company were only willing to give me a 10% discount and free delivery, so i bought the item some where else, for the same price as the discount offered and free delivery. The rest of my order was ok.

10 October 2011
Unprompted review
Passion8 logo

Reply from Passion8

Thank you for your review.

I'm sorry that we let you down with part of your order and were not in a position to put this right for you.

The product you ordered did show out of stock, however allowed you to order as we had placed an order for stock, unfortunatley our supplier came back to us and informed us the item had become discontinued.

I'm sorry for any inconvenience this may have caused.

Regards

Paul Chambers - Team Leader
Customer Services

Rated 5 out of 5 stars

Excellent service, would recommend

This is the first time I have used Passion8; I bought from them this time because I was looking for two very specific items that my usual supplier does not stock.
I found their website very easy to navigate and full of essential product information, and their prices are good.
On ordering (which was very straightforward), I received an email within minutes, and my goods shipped slightly earlier than expected AND were trackable via their courier. The goods arrived in the all important plain box and I was totally impressed with how simple and straightforward everything was. Would definitely recommend and I look forward to treating myself to something nice from them again soon.

10 October 2011
Unprompted review
Rated 5 out of 5 stars

fantastic

order was placed and my goods arrived very quickly, the products are fantastic love them all,,,, would recommend passion 8 to anyone i will deffo be using them again:O)x

6 October 2011
Unprompted review

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