We needed a windscreen replacement - Payment Assist were brilliant - no hassle, instant approval, 9 monthly payments with no interest - what's not to like. Thank you Payment Assist. You made all the... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The documents came in thick and fast but all I had to do was click ‘sign’ and I got a confirmation (more emails😂) to say it was done. You can’t sign the same document twice which was helpful when I w... See more
Company replied
Payment assist is an Excellent company which will help you with no issues at all, they have helped everytime when i need them, I really dont know what I would do without them and customer supprt are... See more
Company replied
My car went in for service and mot only to fail as it needs a new sub frame and it not cheap and can only get from manufacturer. So the garage put me onto payment assist and with thought any issues o... See more
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Company details
Written by the company
At Payment Assist, we believe looking after your car and staying safe on the road, shouldn't mean worrying about how you'll pay for it. Whether it's an unexpected repair, a service, new tyres or an MOT, we're here to help make essential vehicle maintenance more manageable. Since 2013, we've helped more than 1.5 million customers spread the cost of their garage bills with straightforward payment options designed to give people more choice and greater peace of mind. We work alongside thousands of trusted garages and dealerships across the UK, making it easy to arrange a payment plan at the point you need it most. Our application process is simple and transparent. We'll always explain your options clearly, so you can make the decision that's right for you. Trust is at the heart of everything we do. As an FCA-regulated finance provider, we're committed to treating every customer fairly, communicating honestly and supporting responsible lending. We know that needing vehicle repairs is rarely planned, which is why we focus on making the experience as straightforward and stress-free as possible. Every review on this page helps us learn, improve and celebrate the moments when we've made a real difference. If you've used Payment Assist, we'd love to hear about your experience. Your feedback helps future customers make informed decisions and helps us continue to raise the standard of service we provide. Thank you for placing your trust in Payment Assist.
Contact info
Pera Business Park, Nottingham Road, LE13 0PB, Melton Mowbray, United Kingdom
- 01664503151
- admin@payment-assist.co.uk
- www.payment-assist.co.uk
4.8
Excellent
11k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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See how their reviews and ratings are sourced, scored, and moderated.
Extremely efficient
Extremely efficient, easy form to fill out and approved within seconds. I have used them before and will continue to do so in near future
6 October 2026
Unprompted review
Reply from Payment Assist
Hi Michael,
We're delighted you've chosen Payment Assist again and that the application was easy to complete, with approval coming through in seconds.
Thank you for your continued trust and support.
Best wishes,
Payment Assist
I was sold this warrant …
I was sold this warrant in the pretence that any thing went wrong with my car they would fix it
NO I have to find a garage, then pay for the diagnostics then contact them if it was covered usually it wasn't
Nothing was covered, miss SOLD
what a waste of £700
Tried to cancel but you can't after 12 maths
Don't buy
7 October 2025
Unprompted review
Reply from Payment Assist
Hi Robert,
We’re sorry to hear you’ve been unhappy with your experience. However, we believe there may be some confusion regarding the company you have reviewed.
Payment Assist did not sell you the warranty referred to in your review, nor do we have any control over the warranty’s terms, coverage or claims process. As such, the concerns raised regarding the warranty do not reflect the service provided by Payment Assist.
We have confirmed that your Payment Assist agreement was cancelled via Trade Centre. If you have any concerns regarding the warranty itself, we would recommend contacting the company that sold the warranty to you, as they will be best placed to assist with the points you have raised.
We’d be happy to discuss any concerns relating specifically to your Payment Assist agreement if you contact our Customer Services team directly.
Best wishes
Payment Assist
Excellent service & well worth the…
Excellent service & well worth the monthly payments as it covers everything very happy with my new car, service & peace of mind with the warranty
6 October 2026
Unprompted review
Reply from Payment Assist
Hi Ryan,
We're pleased to hear you're enjoying your new car and that you're happy with the service you've received.
It's great to know the monthly payments are manageable and that the warranty has given you added peace of mind.
Thank you for taking the time to share your positive experience.
Best wishes,
Payment Assist
Reply from Payment Assist
Hi Michelle,
We're pleased to hear you're happy with Payment Assist and found the process straightforward from start to finish.
Thank you for taking the time to leave us a review.
Best wishes,
Payment Assist
Fantastic service always there to help
Fantastic service always there to help
5 October 2026
Unprompted review
Reply from Payment Assist
Hi there,
Knowing you can rely on us when you need a helping hand is fantastic feedback to receive.
Thank you for your continued support and your kind words about the service.
Best wishes,
Payment Assist
Questioare regarding yourself very easy…
Questioare regarding yourself very easy to navigate quick response on loan information and instructions company keep you up to speed on payments date due ect highly recommended.
5 October 2026
Unprompted review
Reply from Payment Assist
Hi Sylvia,
We're pleased you found the questionnaire easy to navigate and received a quick response with clear information about your agreement.
It's also great to hear the payment reminders helped keep you up to date on when everything was due.
Thank you for recommending Payment Assist.
Best wishes,
Payment Assist
I had my car remapped but the total…
I had my car remapped but the total cost was out of my reach....but thanks to payment assist the total cost was met.
It's like a short term bank loan But.... with 0% and 3 monthly payments... It's GREAT.
Andy Hornby
6 October 2026
Unprompted review
Reply from Payment Assist
Hi Andy,
We're delighted Payment Assist gave you the flexibility to go ahead with the work on your car when paying the full cost upfront wasn't an option.
It's great to hear that spreading the cost over three interest-free payments worked so well for you.
Thank you for taking the time to share your experience.
Best wishes,
Payment Assist
I been provide excellent service by…
I been provide excellent service by James , very professional.
6 October 2026
Unprompted review
Reply from Payment Assist
Hi Sohail,
We're delighted to hear James provided you with such excellent and professional service.
Thank you for your kind words; we'll be sure to pass your feedback on to him.
Best wishes,
Payment Assist
Second time I've used Payment assist…
Second time I've used Payment assist when handed what can only be described as a very hefty car repair bill. Both times the application has taken less than two minutes and is extremely simple. Couldn't recommend them highly enough. It certainly takes the stress out of a shock Mot repair bill or general high cost repair bill.
Will definitely use again in the future if the need arises.
Excellent service !!!
5 October 2026
Unprompted review
Reply from Payment Assist
Hi Gra,
There's no better endorsement than choosing to use Payment Assist again when faced with another unexpected repair bill.
We're delighted that both applications were completed in under two minutes and that spreading the cost helped take some of the stress out of those hefty car repairs.
Thank you for recommending us so highly, and we look forward to being there if you need us again.
Best wishes,
Payment Assist
Used Payment Assist on numerous…
Used Payment Assist on numerous occasions and found them not only useful but very easy to deal with, it helps when finances are a little tight.
The application is very easy to apply and was sorted in less than 5 minutes... excellent service all round.
5 October 2026
Unprompted review
Reply from Payment Assist
Hi Colin,
It's fantastic to hear you've used Payment Assist on numerous occasions and have consistently found the service easy and helpful when finances have been a little tight.
We're also pleased the application was straightforward and everything was sorted in less than five minutes.
Thank you for your continued support and the excellent feedback.
Best wishes,
Payment Assist
I needed 4 new Tyres as the ones I have…
I needed 4 new Tyres as the ones I have were getting past their best and with winter fast approaching I wanted to make sure my car is road worthy and safe. I couldn’t afford to pay for 4 tyres all at once so I’m glad payment assist was able to help. Great service very easy to use
5 October 2026
Unprompted review
Reply from Payment Assist
Hi Amanda,
Being able to replace all four tyres before winter without having to cover the full cost at once can make a real difference.
We're delighted that Payment Assist helped you get your car ready for the road and that you found the service so easy to use.
Thank you for taking the time to share your experience.
Best wishes,
Payment Assist
Reply from Payment Assist
Hi Cora,
Quick, easy and reliable is exactly the experience we aim to provide.
Thank you for taking the time to leave your feedback.
Best wishes,
Payment Assist
Attempting to get a refund for an…
Attempting to get a refund for an incorrectly placed order last week - these guys wrote me a completely meaningless email. Would not recommend
5 October 2026
Unprompted review
Reply from Payment Assist
Hi Mr David,
Thank you for taking the time to leave a review.
We’re sorry to hear you feel this way. However, we have no record of sending you any email regarding this matter. Our only dealings in relation to your account were with the dealer directly.
We can confirm that the refund was actioned on 5 October and is currently in the process of being returned to you.
Best wishes
The Payment Assist Team
Reply from Payment Assist
Hi Alan,
No problems and no worries is exactly the kind of experience we want our customers to have.
Thank you for recommending Payment Assist and for the excellent feedback.
Best wishes,
Payment Assist
Grateful :)
I needed my brakes replaced and a couple of other things.
As a single parent when money is already tight, i am so grateful to be able to pay my bill of monthly.
Easy to use and and takes the pressure off.
2 October 2026
Unprompted review
Reply from Payment Assist
Hi Lynda,
When money is already stretched, an unexpected repair bill can add even more pressure, so we're really pleased Payment Assist helped make getting your car sorted more manageable.
It's great to hear you found the service easy to use and that spreading the cost over monthly payments gave you some breathing room.
Thank you for taking the time to share your experience.
Best wishes,
Payment Assist
The process was lighting speed
The process was lighting speed. Highly recommended.
3 October 2026
Unprompted review
Reply from Payment Assist
Hi there,
Lightning-fast service is fantastic feedback to receive! We're delighted that everything was completed so quickly for you.
Thank you for recommending Payment Assist to others.
Best wishes,
Payment Assist
Easy to set up and clear what payments…
Easy to set up and clear what payments are due very happy
3 October 2026
Unprompted review
Reply from Payment Assist
Hi Naomi,
We're glad you found everything easy to set up and that the information about what payments were due and when was clear.
Thank you for taking the time to share your experience.
Best wishes,
Payment Assist
Excellent experience with their…
Excellent experience with their service. Quick and easy.
3 October 2026
Unprompted review
Reply from Payment Assist
Hi Zubair,
We're delighted you had such an excellent experience and found the service quick and easy from start to finish.
Thank you for taking the time to leave your feedback.
Best wishes,
Payment Assist
Very friendly and helpful staff when…
Very friendly and helpful staff when completing the various forms. Easy with guidance and pleased with the outcome.
2 October 2026
Unprompted review
Reply from Payment Assist
Hi David,
We're delighted that our team was friendly and helpful, providing the guidance you needed to make completing the forms straightforward.
It's great to hear you were pleased with the outcome and had such a positive experience.
Thank you for taking the time to leave a review.
Best wishes,
Payment Assist
0% interest generated great interest
I was going to pay cash which would have left me short over the next month so when offered 0% over 4 months why not, only do this if you can afford the subsequent payments,it doesn’t remove the payment it delays it,the process was extremely easy and stress free and enabled me to get a very good offer, a useful tool but please remember you have to pay the money back
2 October 2026
Unprompted review
Reply from Payment Assist
Hi John,
We're pleased the interest-free payment option gave you some extra breathing room and allowed you to take advantage of a good offer.
It's great to hear you found the whole process easy and stress-free. Thank you for taking the time to share your experience.
Best wishes,
Payment Assist
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