I spoke to Darren Spence this morning about a pos issue. Not only did he resolve that issue but he resolved more issues on my account that I knew nothing about. He then passed me on to the right depar... See more
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After calling up a few times over the last few weeks and not getting much luck, Lucy was an absolute breath of fresh air. She was so knowledgeable on my PDQ system and helped me update the system, ch... See more
Company replied
What a pleasure to deal with Serita today. A credit to Paymentsense. A new installation of a card reader was required. Serita talked me through the whole process with ease, patience and in layman'... See more
Company replied
Chantelle was most helpful. She understood our issue instantly and was able to give, in a very patient manner, very clear and precise instructions of how to get our system corrected. She then... See more
Company replied
Company details
Information provided by various external sources
We’re all about loving what you do. It’s why we all got into business, right? And our passion is helping small businesses take card payments. It’s our thing. So we’re shaking up the industry. Throwing out the rule book. Taking on the big banks. All to help business owners like you get paid, for less.
Paymentsense
Written by the company
- Normal business hours? Never heard of them.
- We started Paymentsense because we didn’t think the banks were doing enough for businesses like yours. Paymentsense was built to give you a better service and a little peace of mind. We use the latest technology to make sure you never miss a beat. Our 24/7 UK call centres are powered by real people who have the answers you need. And because even the best tech can go wrong occasionally, we’ll send a new card machine next day if you need one. You can bank on it.
- Hello card machine. Meet till.
- Your card machine and till don’t need to be strangers. Connect™, our clever cloud-based technology, creates a secure link between your card machine and point-of-sale system. This hi-tech love affair is called integrated payments and until we came along, it was out of the reach of all but the biggest companies. Connect allows for quicker, smarter payments. And the best bit… it comes at no extra cost.
- Going fast. It’s kind of our thing.
- You’re not in business until the register is ringing, so the last thing you want is to be kept waiting. At Paymentsense, we know time is money, so we’ll get you up and running quicker than anyone else. Sign up online and you could be taking payments within three days (and online payments in 24 hours). Your card machine works right out of the box and if you need any help, just give us a ring. We’ll pick up quick-smart. Because business can’t wait.
- Strength in numbers
- Since the first mammoth hunt, we humans have done better when we club together. It’s the same with your business and Paymentsense. Unlike the competition, we’re not a bank. What we are is the collective bargaining power of all our wonderful customers, shouting in unison for a better deal. We use that clout to negotiate cheaper rates and pass the savings on to you. And with over 70,000 SMEs (and counting) on board turning over £10 billion a year, we’re just getting started.
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4.6
Excellent
8k reviews
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I was with paymentsence some years
I was with paymentsence some years, got surcharged on a number of occasions. They may have improved but I went to Zettle and have had no problems in 3 years. I actually feel I was shafted by paymentsence.
11 May 2023
Unprompted review
Reply from Paymentsense
Thank you for raising your concerns with us although I am sorry that you have needed to. I can see that you have now replied with the information that we have requested and we will review your case and reach out to you as soon as possible.
Great help! Thank you.
9 May 2024
Reply from Paymentsense
Hi Simon, thanks for your five-star review! We're pleased about the great service you've received so far. Thanks for choosing Paymentsense!
My call was answered promptly
My call was answered promptly. The advice was clear and helpful.
8 May 2024
Reply from Paymentsense
Hi Peter, thanks for your wonderful review five-star review! It's great to hear you received speedy and helpful service from the team!
Alex is very good
Payment sense may not be the cheapest but they are very good with customer service and ensure your looked after.
2 May 2024
Reply from Paymentsense
Hi Dan, thank you so much for your five-star feedback! We are so happy to hear you have been so well looked after.
Polite and helpful
2 May 2024
Reply from Paymentsense
Hi David, thank you for your positive review. We are happy to hear you have received such helpful service!
Millie is Marvelous
Millie is Marvelous. This was a really good experience. Very patient lady, polite and called back resolving issues. Thank you.
2 May 2024
Reply from Paymentsense
Hi Greg, thank you for your wonderful five-star feedback! It is lovely to hear that Mille has provided such marvelous service!
Really helpful assistant
Really helpful assistant
Everything was done perfectly, quickly and easily
Really grateful for all their help
1 May 2024
Reply from Paymentsense
Hi Jimmy, thank you for the fabulous feedback! We are so pleased to hear about the speedy service. Thank you for choosing Paymentsense!
FANTASTIC SERVICE
I spoke to Darren Spence this morning about arranging to pick up old equipment, This was sorted with a very friendly, professional manor, He then offered to look into whether my new equipment was set up properly.
He made this very easy to follow, resulting in me knowing everything there is to know about the new machine, and is now working to its full potential.
I can't say enough about the service i received from Darren.
Helen
Diamonds Carpets
1 May 2024
Reply from Paymentsense
Thank you for the fantastic five-star review, Margaret! It's brilliant to hear about Darren's professional and friendly service!
Fabulous technical support from Paymentsense
Well what can I say. I'm absolutely non technical. Darren was absolutely fantastic don't think I've ever spoken to anyone so helpful. Thank you for all your support. Highly recommended.
30 April 2024
Reply from Paymentsense
Thanks for your wonderful five-star feedback! We're pleased to hear about the great service you've received from Darren. Thanks for the recommendation!
Simple and clear instructions
30 April 2024
Reply from Paymentsense
Thank you so much for your five-star feedback. It is wonderful to hear you have received such wonderful service!
Good experience
Darren was very helpful and patient and gave me clear concise instructions. Helped me to set up a new terminal without any issues.
29 April 2024
Reply from Paymentsense
Hi Mandy, thank you so much for your five-star review! It is wonderful to hear that Darren was so helpful and patient.
Very Helpful
Very Helpful. Antonia was really great in getting the problems sorted in a friendly, quick and cheery way!
26 April 2024
Reply from Paymentsense
Hi, thank you for you lovely five-star review! We're so happy that Antonia provided such a friendly and cheery service!
what a great person so help full
what a great person so help full cant say she was so under standing thanks
26 April 2024
Reply from Paymentsense
Hi Mervyn, thank you for your fantastic feedback. We are so happy your received such a helpful and considerate service. Thank you for choosing Paymentsense!
Excellent no fuss
24 April 2024
Reply from Paymentsense
Hi Paul, thank you so much for your five-star feedback. It is wonderful to hear you have received such excellent service!
Antonia was really pleasant and helpful…
Antonia was really pleasant and helpful and got us sorted with our issues no problem. Thanks very much!
24 April 2024
Reply from Paymentsense
Hi Claire, thank you so much for your five-star review! We are so happy that Antonia was so helpful and efficient. Thank you for continuing to choose Paymentsense!
Brilliant service, proactive and a pleasure to do business with.
Discussed updating my PDQ machine, Lottie was exceptionally helpful and proactive in providing me with a very unexpected exceptional service. She was unable to offer the machine at a better rate but referred my case to another team. Came back to me after a few minutes and not only offered me a better deal on the machine, proactively offered me better rates on my transaction charges. Brilliant service!!! Thank you
22 April 2024
Reply from Paymentsense
Hi Nina, thanks for your five-star review! It's fantastic to hear about the brilliant service you've received so far. Thanks for choosing Paymentsense!
So helpful and polite
So helpful and polite, solved the issue with patience and knowledge.
Thank you
22 April 2024
Reply from Paymentsense
Hi David, thank you so much for your five-star feedback. It is wonderful to hear you received such a helpful, polite and patient service!
Just received a replacement terminal…
Just received a replacement terminal had a few glitches, the staff at payment sense very helpful especially Trinity very professional and courteous
22 April 2024
Reply from Paymentsense
Hi Jonathan, thanks for your five-star feedback! We're pleased to hear about the great service you've received from Trinity. Thanks for choosing Paymentsense!
Thank you Paul Cochran
I spoke to Paul Cochran. He was extremely helpful - he gave very clear, step-by-step instructions (which I needed, as I am not very technical!) and was really patient and polite. Thank you, Paul.
18 April 2024
Reply from Paymentsense
Hi Deborah, thank you for the lovely five-star review! We are so pleased to hear about the wonderful support given by Paul. Thanks for choosing Paymentsense!
Paymentsense the best card processing provider
always answer the phone straight understand to help
and everything gets done within minutes
18 April 2024
Reply from Paymentsense
Thank you for the fabulous five-star review! It's great to hear how speedy the team is while providing brilliant support!
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