Pelipost Support is Amazing. I believe it says response within 48 hours. So far it's been less than 12. Resolving my issues has Always been Fast. It's Great that there's this service to get pictures t... See more
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See what reviewers are saying
I can only recommend this service to anyone who, like me, firmly believes in second chances in life. Everyone makes mistakes in their life, and some people are happy when they receive nice photos an... See more
Company replied
Although expensive, they do offer good coupons. Also, great customer service. I ordered photos for my brother, but he was transferred to a different facility before he could receive them. They ended u... See more
Company replied
They helped me send photos of my son's dog (they're very bonded) to him in jail, despite initial issues with the facility. Their customer service, especially Tabitha, was top-notch. They kept me updat... See more
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Company details
Written by the company
Pelipost is the leading Photos-to-Prison App®, dedicated to helping families stay connected with their loved ones in correctional facilities across the USA. Our easy-to-use app allows you to upload your favorite photos, which we print and ship directly to the prison or jail. With over 20 million photos delivered, we’re trusted by families nationwide for our reliable service and unmatched expertise in correctional mail delivery. Founded by a family who personally experienced the challenges of staying connected during incarceration, Pelipost understands the importance of sending love through photos. We prioritize secure delivery, high-quality prints, and customer satisfaction, ensuring your photos reach your loved one quickly and safely. Whether it’s a birthday, holiday, or just because, Pelipost makes it simple to share life’s special moments with those who matter most. Start sending photos today with Pelipost—the app that turns pictures into priceless connections. Download now on iOS and Android.
Contact info
1228 E. 7th Ave Suite 200, 33605, Tampa, United States
- (800)484-0281
- support@pelipost.com
- www.pelipost.com
4.7
Excellent
351 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Excellent Customer service!!!!
Excellent Customer service!!!!! They helped my loved one retrieve his pictures that he didn't get that went to a wrong facility and they reprinted it out for making his day wonderful excellent services.I will highly recommend them to everybody!!! Shout out to Tabitha for the wonderful job!!! Appreciate you!!
9 January 2026
Unprompted review
Reply from Pelipost
Thank you for this! We're so glad Tabitha could help get those photos to your loved one. Making sure these connections happen matters so much to us, and we're grateful you took the time to share your experience. Thank you for being part of the Pelipost family! ^CM
Long delivery time
I placed an order on December 10, and the estimated delivery date is December 20. That date falls on a weekend, which means the birthday gift will not be delivered in time.
This is not acceptable service for an $8.98 express shipping fee. A delivery window of 3–5 business days has clearly not been met.
I find this very disappointing and would like an explanation!
18 December 2025
Unprompted review
Reply from Pelipost
Hi Mel,
We're sorry this didn't arrive in time for the birthday. We'd like to look into your specific order—please email our customer support team at support@pelipost.com with your order number.
Sending mail to correctional facilities works differently than standard mail. Even with Premium shipping, the process includes: 1-2 days to print and ship from our facility, 3-5 days in transit, and then 3-5 additional days (sometimes longer) for facility mailroom inspection once it arrives. Every piece of mail must be manually inspected by facility staff before it's delivered, and those inspection times vary based on staffing levels, facility size, and mail volume. Right now during the holidays, facility mailrooms are handling significantly higher volumes, which extends those inspection times beyond what we can control.
We know this adds up to longer than you'd expect compared to regular mail, and we wish the process was faster. Please reach out to our support team so we can help get you more information. Thank you for choosing Pelipost. ^CM
Customer service above & beyond
Had a problem with 2 greeting card orders going to t h e same place. They were never rec'd. I contacted Pelipost & Tabitha went above & beyond to solve the problem, that was amazing customer service. She was wonderful to deal with. Even refunded my money.
16 December 2025
Unprompted review
Reply from Pelipost
Thank you so much for sharing this! We're so glad Tabitha could help get everything sorted out for you. She really is wonderful, and we're lucky to have her on our team.
We know how frustrating it is when something doesn't go as planned, especially when you're trying to connect with someone you care about. We're grateful we could make it right and that you gave us the chance to help.
Your patience and understanding mean the world to us. Thank you for trusting Pelipost to help you stay connected! ^CM
Tabitha went above and beyond to…
Tabitha went above and beyond to resolve my issue. I had not double checked my email address before I submitted my order so I did not receive a confirmation email. I did not realize this for several days. When I contacted customer service she worked diligently to figure out the problem. Then corrected the email for me and resent the email.
8 December 2025
Unprompted review
Reply from Pelipost
Thank you so much for taking the time to share this, Annette! We're so glad Tabitha was able to get everything sorted out for you. We know how important it is that your photos reach your loved one, and we're grateful you trusted us to help make that connection happen. Thank you for choosing Pelipost! ^CM
The support team was very helpful…
The support team was very helpful resolving an issue with my order. I mistakenly sent my order to the wrong facility and they corrected my mistake. Thanks again!!!
24 November 2025
Unprompted review
Reply from Pelipost
Stephanie, thank you for your review! We're happy to hear that we were able to get your photos to the correct facility. Thank you for reaching out, our team is always happy to help! ^CM
Positive Experience
The Pelipost team is helpful, friendly, they reply to inquiries promtly and I also received a %50 coupon. Thank you!
22 October 2025
Unprompted review
Reply from Pelipost
Thank you for taking the time to share your review! We're proud to earn your five stars and help you stay connected with your loved one. Our team understands because we've been there ourselves. Thanks for choosing Pelipost! ^CM
Janel was pleasant and helpful!
Janel P. was able to answer my questions quickly and addressed my concerns. I appreciate her pleasant and helpful response.
6 October 2025
Unprompted review
Reply from Pelipost
Thank you for your review, Patricia! We love hearing that Janel was able to assist you in a quick and helpful way. Our team understands how important it is to stay connected with your loved one. Thank you for choosing our app! ^CM
Janel P
Janel P. Was great to work with!! She replied very fast and was able to reassure me my order was still moving along.
29 September 2025
Unprompted review
Reply from Pelipost
Ryann, thank you for your kind words! Ou goal is to be there for you every step of the way while your photos make their way to your loved one. We're so happy to hear Janel was able to help! Thanks for choosing our app to stay connected. ^CM
Although expensive
Although expensive, they do offer good coupons. Also, great customer service. I ordered photos for my brother, but he was transferred to a different facility before he could receive them. They ended up getting lost in transition. After I contacted and explained what happened to Pelipost, they offered to reprint and resend my order to his new location. I'm so grateful!
24 September 2025
Unprompted review
Reply from Pelipost
Thank you so much for your wonderful 5-star review, Janine! We understand that cost is important to families, and we appreciate you recognizing the value in our service. Our pricing reflects the full service we provide - hand-printing each photo, ensuring facility compliance, and personal inspection by our family-run team, rather than just basic postage.
Facility transfers can be so stressful, and we're glad our team could quickly help get those photos reprinted and sent to your brother's new location. Making sure your loved one receives their photos is what matters most to us, even when unexpected situations arise.
Your patience and understanding mean everything to our team. Thank you for choosing Pelipost to help you stay connected! 🧡 ^CM
I received a quick reply from Janel and…
I received a quick reply from Janel and a thorough explanation regarding my concern about the address. I am very satisfied.
8 September 2025
Unprompted review
Reply from Pelipost
Thank you for your wonderful 5-star review, Florence! 🧡 We're so glad Janel could quickly resolve your address concern with a thorough explanation. Thank you for choosing Pelipost! ^CM
The app is simple to use
The app is simple to use, fast, and reliable. What I love most is the care they put into helping families stay connected during difficult times. Being able to share memories through pictures means the world, and Pelipost made it possible. I’m so grateful for their service and highly recommend them to anyone with a loved one incarcerated.
9 September 2025
Unprompted review
Reply from Pelipost
Carolina, thank you for this beautiful review! 🧡 We're honored to help you share precious memories with your incarcerated loved one during this challenging time. Your recommendation means everything to us - thank you for being part of the Pelipost family! ^CM
Best app ever
8 September 2025
Unprompted review
Reply from Pelipost
Rosa, thank you for this 5-star review! 🧡 We're so happy you love the app and that we can help you stay connected with your loved one. Thank you for choosing our app! ^CM
Janel was super friendly!
Janel was super friendly, answered all my questions, and worked really fast to get me my refund within just a few minutes!
8 September 2025
Unprompted review
Reply from Pelipost
Danielle, thank you for your kind review! We're so happy to hear that you had a great experience with Janel. Our goal is always to get you the help you need quickly and efficiently. Thank you for choosing Pelipost to stay connected! ^CM
Thank you
Thank you for going over the details with me. Also locating my order and getting it to my love one thank you .
25 August 2025
Unprompted review
Reply from Pelipost
Na, it's our pleasure to help get your photos to your loved one! Thank you for trusting us with your moments. ^CM
Happy times at pelipost
The people at pelipost are very helpful,friendly and they know the business.Thank you pelipost for making an awkward situation good and easy! Denise
19 August 2025
Unprompted review
Reply from Pelipost
Denise, thank you for your review! We understand what this experience is like because we've been there. Thank you for making us a part of your story by choosing our app to stay connected. We appreciate you! ^CM
It was quick and all my issues were…
It was quick and all my issues were solved.
13 August 2025
Unprompted review
Reply from Pelipost
Thank you for your 5-star review, Caleb! We're happy to hear you had an excellent and quick experience with our Support Team. Thank you for choosing Pelipost to stay connected! ^CM
Janel- Fantastic Customer Service Agent
Janel, my Customer service agent was very helpful and patient and she answered all my questions. I appreciate your customer service skills.
6 August 2025
Unprompted review
Reply from Pelipost
Sandra, thank you so much for your kind words! We will make sure Janel knows how much you appreciate her help. Providing exceptional service is important to us! Thank you for being part of our Pelipost family. ^CM
I would give more stars if I could.
I can only recommend this service to anyone who, like me, firmly believes in second chances in life. Everyone makes mistakes in their life, and some people are happy when they receive nice photos and messages from people outside while they are making amends. It doesn't cost much to make someone happy in this way.
If you have any problems with the service, I highly recommend contacting support. They are super fast, incredibly friendly, and always helpful.
Love and compassion are far too precious not to share with others.
4 August 2025
Unprompted review
Reply from Pelipost
Claudia, thank you so much for this beautiful review and for sharing our mission of connection and second chances. Your words truly capture what we're all about. We're grateful to have customers like you who understand the meaningful impact of staying connected with loved ones. Thank you for being part of the Pelipost family! ^CM
Issues resolved in a timely fashion
Issues resolved in a timely fashion
31 July 2025
Unprompted review
Reply from Pelipost
David, thank you for your review! Providing exceptional support is important to us, and we're happy to hear our team was able to help resolve your challenge. Thank you for choosing our app to stay connected!
Jamal was very fast to respond and able…
Jamal was very fast to respond and able to fix the problem. When family members are incarcerated they need the support. I appreciate your speedy response Thank you 🙏
27 July 2025
Unprompted review
Reply from Pelipost
Gina, thank you so much for sharing your review! We are proud to earn your five stars. Providing the best support possible is important to us- thank you for choosing our app to stay connected with your incarcerated loved ones. ^CM
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