Penny Reviews 

113
TrustScore 4 out of 5

3.9

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Rated 5 out of 5 stars

We have had a relationship with Penny for over 12 months and have had several transactions in that time. Communication has been efficient and clear with funds always paid across in a timely manner.... See more

Rated 5 out of 5 stars

I dealt with Tyler Blair and he has been absolutely amazing from start to finish. I had my first contact with Tyler at 2pm on Tuesday and the funds were in my bank by midday Friday. That... See more

Rated 1 out of 5 stars

Poor 'computer says no' service with absolutely no empathy shown by their staff. Every call was answered in an unprofessional, generally unenthusiastic manner by staff who clearly don't want to be the... See more

Rated 5 out of 5 stars

Found Penny Freedom online and opened an account within minutes was in need of advancing invoices due to wages, in very short time my account manager Natalia went to every great lengths to achieve thi... See more

Company details

  1. Alternative Financial Services

Written by the company

Penny is a cash advance facility that allows businesses to exchange their invoices for instant funds.


Contact info

3.9

Great

TrustScore 4 out of 5

113 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically takes over 1 month to reply

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3.9

All reviews

(113)

28 reviews in the last 12 months

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Rated 5 out of 5 stars

I recommend them 100%.

We have been working with Penny since 2022. Penny has been very helpful to our business. They are very helpful and extremely quick at paying out! Lauren Pearce who I deal with couldn't be more helpful. I recommend them 100%.

23 May 2023
Unprompted review
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Rated 5 out of 5 stars

Friendly Efficient Service

We have been working with Penny since September 2022. Our account manager Lauren Pearce keeps our relationship running smoothly with professional yet friendly communication. Our experience is that the company does for us what it is asked to do, and we have found we work well together.

22 May 2023
Unprompted review
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Rated 5 out of 5 stars

I am a small company and Penny finance…

I am a small company and Penny finance really helps me with my cash flow. You can pick and choose which invoice you put through them and they are very client friendly. Lauren who I deal with couldn't be more helpful. I recomend them 100%.
Mark Francis

19 May 2023
Unprompted review
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Rated 5 out of 5 stars

Since the beginning I have had loads of…

Since the beginning I have had loads of amazing support even with customers being difficult at times nothing but professionalism from Lauren Pearce at Penny highly recommend

4 May 2023
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Rated 5 out of 5 stars

Can not thank penny and especially…

Can not thank penny and especially Hollie enough for the help with my invoice finance, great communication and assistance from the start.

Kind Regards Simon
Foreman Steel Services

12 May 2023
Unprompted review
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Rated 1 out of 5 stars

Honestly

Honestly, pretty disappointed.

I had high hopes for Penny as they came as a recommendation. But is heavily let down by poor communication, a lack of transparency and an unclear process.
The experience I had with them would not have been a negative should they have just communicated properly with me and actually told me what was going on. Reckless customer service.

5 May 2023
Unprompted review
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Reply from Penny

We appreciate you taking time to review. We are aware during our relocation of offices that communication was not at our normal high standards and apologise for the experience you received at this time but we have also made adjustments and hires to ensure we are delivering at the levels we aim for in all circumstances moving forward

Rated 5 out of 5 stars

Penny has been very helpful to our…

Penny has been very helpful to our business (Sky High Staffing Limited) in paying our invoices on time. Penny is a game changer.

Lauren Pearce is our dedicated account manager and she is very professional and helpful. Thank you Lauren for the support.

Lauren Spring our Strategic Business Manager set the ball running when we first came into contact with her. She helps us with the account setting up and resolves any queries we have without delay.

THANK YOU PENNY

25 April 2023
Unprompted review
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Rated 5 out of 5 stars

Amazing service

I was dubious about penny but absoutley 10/10 customer service from start to finish, We were let down by a client and raised an invoice with our other client at 11am and paid 3:30 into my bank the same day! Outstanding work from Mia, looking forward to the continued relationship.

21 April 2023
Unprompted review
Rated 5 out of 5 stars

Penny freedom are a great company to…

Penny freedom are a great company to use, we use them on a weekly basis and it helps us with cashflow, i would highly reccomend using penny to any small business, our account is looked after by Lauren and she is amazing, nothing is too much trouble and she is always available to answer any questions or help with any issues we have.

18 April 2023
Unprompted review
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Rated 5 out of 5 stars

Fast service

Fast service, great company and so easy to Invoice, great friendly service from penny freedom. Great communication at all times especially from Lauren 😃

19 April 2023
Unprompted review
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Rated 5 out of 5 stars

Working with Mia was a great experience…

Working with Mia was a great experience of Customer Service at it's best. Despite a difficult to contact client (because of holidays), Mia kept me upto date with the process. Will certainly use Penny again, if this is the standard of service I will receive each time.

14 April 2023
Unprompted review
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Rated 5 out of 5 stars

I work with Lauren Pearce i must say…

I work with Lauren Pearce i must say service is fantastic. On days and weeks we have trouble with Payroll its takes less than 5 minutes for Lauren team to contact our clients and we get payment same day.
Thanks a lot Lauren for your .understanding goes a long way !
Lauren also good with chaser emails!

I must also say thank you to Kate Pierce over 2 years same great service !
God bless all

Thanks a lot

1 March 2023
Unprompted review
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Rated 5 out of 5 stars

Effortless

We were relatively new to the process and how it worked but following sign up, Mia made our experience effortless and smooth. Her expertise and guidance were greatly appreciated and we'll be sure to continue using this service in future!

30 March 2023
Unprompted review
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Reply from Penny

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Rated 5 out of 5 stars

My experience with Hollie at penny…

My experience with Hollie at penny finance was incredible.
We are a small electrical company that’s moved from mainly domestic work to commercial.
The issue being domestic work pays instantly ware as commercial work can take upwards of 90 days. This severely inhibits our cash flow but with the help of Penny finance we have been able to move forward. Easy to set up and the fees are liveable with.
Again, Hollie thank you so much for holding our hands and making this possible for us.
Colin.

20 March 2023
Unprompted review
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Rated 1 out of 5 stars

attempted to charge me 10% on the…

attempted to charge me 10% on the invoice as a fee, couldn't get there insurance to play ball so declined to offer service. When I called to ask how they come to the conclusion of why some are charged 3% and others 10% (inc vat) they couldn't answer. They're insured against every pay out which creates ethicise questions to why they don't have a set fee for all.

I can see on other pages they have a lot of good reviews from sites that can be manipulated most good reviews are ones from individuals on new accounts with 1 review so wouldn't believe a word.

go to a bank who will take slightly longer but at least you know they have the money and won't rip you off.

1 February 2023
Unprompted review

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