Everything was timely and well done; the product met my expectations. I also appreciated that, even though my order was modest this time, I still got a thank-you note and candy. It's the kind of gestu... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Always a delight to order with Penworld. I ordered a Kaweico pen with a fine point, which wasn't in stock. They called me to give me another option or to wait until they could re-stock. Once re-stocke... See more
I have only purchased twice on this website but am already loving the experience! The items are well packed, with a lovely note, which I find to be a wonderful touch. I will be purchasing more items... See more
Company replied
Penworld stock exclusive inks and they sell and ship at the best EU prices into Ireland. 100% recommended. Will use again for fountain pen supplies. Thank you penworld.
Company replied
Company details
Information provided by various external sources
Founded in 1924 Penworld is official dealer of luxury brands like Montblanc, Lamy, Visconti, Graf von Faber-Castell, Parker, Waterman, Lamy, S.T. Dupont, Montblanc,... We offer fast worldwide shipping and have more than 10.000 pens in stock
Contact info
Paardenmarkt 112, 2000, Antwerpen, Belgium
- +3235001230
- info@penworld.eu
- www.penworld.eu
4.9
Excellent
8k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 31% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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Good service
Product as advertised, at a good price, delivered quickly, what more could you want?
30 September 2026
Reply from Penworld
Hi Anthony,
Not much, we hope! Thanks a lot.
Yves
I had a problem with a delivery and…
I had a problem with a delivery and even though it was a problem caused by the courier, Penworld took responsibility and fixed it within hours. What started as a terrible experience became a well managed solution.
29 September 2026
Unprompted review
Reply from Penworld
Hi Mike,
Thank you for updating your review, and for your patience while we sorted it out.
Yves
Easy use of the website and the…
Easy use of the website and the delivery was so fast. Delighted with my diary
30 September 2026
Reply from Penworld
Hi Karen,
Enjoy planning with your new diary!
Yves
Reply from Penworld
Hi Mathieu,
Good prices and no hassle, that's the idea. Cheers!
Yves
Made me smile
Customer service. Package contained a note of thanks and a small gift (sweets). For a low value item, it was appreciated.
30 September 2026
Reply from Penworld
Hi Matt,
Small order or big, everyone gets the same treatment. Glad it made you smile!
Yves
Fast shipment and delivery.
Fast shipment and delivery.
Parcel nicely wrapped in gift paper.
Will come back
26 September 2026
Reply from Penworld
Hi Mille,
See you next time then!
Yves
Reply from Penworld
Hi Cal,
A recommendation like that means a lot to our shop.
Yves
Quality for price was the best on any…
Quality for price was the best on any site I checked for my new TWSBI pen!
25 September 2026
Reply from Penworld
Hi Jozef,
Thanks for checking around, and enjoy the new TWSBI!
Yves
Very satisfied...swift and proff…
Very satisfied...swift and proff service,and good communication. Absolutely great!
25 September 2026
Reply from Penworld
Hi Jack,
Many thanks from Antwerp!
Yves
This is as good as it possibly can get.
This is as good as it possibly can get.
Perfect service, lightening fast delivery & premium packaged. Penworld is therefore one of my preferred addresses and of these there are only three.
24 September 2026
Reply from Penworld
Hi Eric,
One of only three, that's quite an honour. Thank you!
Yves
Great product
Great product, packaging, quick delivery. Will return again next year
24 September 2026
Reply from Penworld
Hi Kiki,
We'll be here next year too!
Yves
Order arrived the next day within…
Order arrived the next day within Europe. Packaged with care, including a free bottle of Pilot Ink and some candy.
Couldn’t have had a better experience with my first order.
26 September 2026
Reply from Penworld
Hi Matilde,
What a nice first order to read about. Enjoy the ink!
Yves
Not worth the price
The name and description of this case led me to believe it is made of aluminum, it is not. It’s plastic.
The pouch that holds a laptop and/or iPad attaches to the inside top of the briefcase with velcro. The velcro does not hold the pouch in place once it has a computer and it’s little pockets filled.
Very much NOT worth the price.
25 September 2026
Unprompted review
Penworld er the place to buy your pens
Penworld is the place to buy your pens. They always deliver fast, which is important.
25 September 2026
Reply from Penworld
Hi Michael,
Agreed, fast matters, especially when a new Namiki is waiting. Thanks for coming back to us!
Yves
Reply from Penworld
Hi Yue,
Thanks! I'll pass the compliment on to the packing table.
Yves
This was the fastest delivery I ever had!
This was the fastest delivery I ever had. I orderd one day at noon and it was delivered the next day before noon! Insane, since even local deliveries take 2 days to be done.
25 September 2026
Reply from Penworld
Hi Mina,
Noon to noon is quick, even by our standards. Credit to the courier as well!
Yves
My pencil set arrived perfectly and…
My pencil set arrived perfectly and securely packaged. I live in another country, and my package arrived very quickly—within two days! Thank you!
24 September 2026
Reply from Penworld
Hi Sandra,
Two days to another country is a nice result, glad the pencils arrived safe and sound. Enjoy them!
Yves
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