Penworld Reviews 

8,132
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 741 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally fast delivery services, highly competitive pricing, and the remarkably secure and careful packaging of their valuable orders. People also truly love the wonderful personalized touches, such as handwritten thank-you notes and sweet treats thoughtfully included directly inside the packages. Consumers find the official online platform very clear and highly intuitive for easily browsing through a remarkably wide selection of specialized items. All buyers are consistently impressed by the exceptionally high quality of the products received and the efficient, reliable customer support provided throughout the entire process.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, expressing satisfaction with items like phenomenal... See more

Delivery service

Clients share satisfaction on delivery service, frequently highlighting exceptionally fast shipping times... See more

Service

Customers consistently note positive experiences with service, highlighting timely deliveries, great... See more

Quality

Reviewers mention positive feedback about quality, highlighting that items like pens, notebooks, and nibs are... See more

Order

People report positive experiences with order, consistently praising the exceptionally fast delivery,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Everything was timely and well done; the product met my expectations. I also appreciated that, even though my order was modest this time, I still got a thank-you note and candy. It's the kind of gestu... See more

Company replied

Rated 5 out of 5 stars

Always a delight to order with Penworld. I ordered a Kaweico pen with a fine point, which wasn't in stock. They called me to give me another option or to wait until they could re-stock. Once re-stocke... See more

Rated 5 out of 5 stars

I have only purchased twice on this website but am already loving the experience! The items are well packed, with a lovely note, which I find to be a wonderful touch. I will be purchasing more items... See more

Company replied

Rated 5 out of 5 stars

Penworld stock exclusive inks and they sell and ship at the best EU prices into Ireland. 100% recommended. Will use again for fountain pen supplies. Thank you penworld.

Company replied


Company details

  1. Fashion accessories shop
  2. also in
  3. Stationery Shop

Information provided by various external sources

Founded in 1924 Penworld is official dealer of luxury brands like Montblanc, Lamy, Visconti, Graf von Faber-Castell, Parker, Waterman, Lamy, S.T. Dupont, Montblanc,... We offer fast worldwide shipping and have more than 10.000 pens in stock


Contact info

4.9

Excellent

TrustScore 5 out of 5

8k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 33% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(8,132)

1,729 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Lovely experience!

I have only purchased twice on this website but am already loving the experience!
The items are well packed, with a lovely note, which I find to be a wonderful touch. I will be purchasing more items from this store and would recommend it to others!

6 October 2026
Penworld logo

Reply from Penworld

Hi Ali,
Two orders in and already a regular, we like that. The note stays!
Yves

Rated 5 out of 5 stars

Pen and ink was packaged very nicely

Pen and ink was packaged very nicely. Also was the unboxing experience great, the pen was giftwrapped so very nice. Overall great experience.

4 October 2026
Penworld logo

Reply from Penworld

Hi Michiel,
Glad the unboxing was part of the fun. Enjoy the pen and the ink!
Yves

Rated 5 out of 5 stars

Good service

It's fourth time I ordered here. All fine.

6 October 2026
Penworld logo

Reply from Penworld

Hi Tihomir,
Four orders and all fine, that's what we aim for. See you at number five!
Yves

Rated 5 out of 5 stars

Amazing service

Amazing service, got here super quick

6 October 2026
Penworld logo

Reply from Penworld

Hi Orla,
Happy it got to you so fast!
Yves

Rated 5 out of 5 stars

All was perfect

All was perfect. Product, communication, fast shipping, and great costumer service!

6 October 2026
Penworld logo

Reply from Penworld

Hi Sixten,
That's a full house. Thanks a lot!
Yves

Rated 5 out of 5 stars

Quick delivery

Quick delivery, nicely wrapped.

2 October 2026
Penworld logo

Reply from Penworld

Hi,
The wrapping is part of the fun for us too. Thank you!
Yves

Rated 5 out of 5 stars

Express service!

Easy to navigate in the webbshop.
Fast and safe delivery.

1 October 2026
Penworld logo

Reply from Penworld

Hi Fredrik,
Good to hear the webshop was easy to find your way around in!
Yves

Rated 5 out of 5 stars

Wonderful shop 🥰

Really fast delivery considering it came from Europe. The item was beautifully gift wrapped at no extra charge. Would definitely buy from again.

4 October 2026
Penworld logo

Reply from Penworld

Hi Jennifer,
The gift wrapping is always on us. Thanks for the lovely words!
Yves

Rated 5 out of 5 stars

Trustworthy shop

Great selection of products, prompt and professional.

1 October 2026
Penworld logo

Reply from Penworld

Hi Alexandra,
Glad you found what you were looking for!
Yves

Rated 5 out of 5 stars

Great price, fast shipping, and nice customer service

I'm really glad I bought this eco-friendly Filofax organizer and the refills. The plum colour looks solid and luxurious; the faux leather is very soft, and the personal size is exactly what I needed. Great price, fast shipping, and nice customer service!

29 September 2026
Penworld logo

Reply from Penworld

Hi Agnė,
The plum colour is a lovely choice. Have a great 2027 with it!
Yves

Rated 4 out of 5 stars

Good service

Product as advertised, at a good price, delivered quickly, what more could you want?

30 September 2026
Penworld logo

Reply from Penworld

Hi Anthony,
Not much, we hope! Thanks a lot.
Yves

Rated 5 out of 5 stars

I had a problem with a delivery and…

I had a problem with a delivery and even though it was a problem caused by the courier, Penworld took responsibility and fixed it within hours. What started as a terrible experience became a well managed solution.

29 September 2026
Unprompted review
Penworld logo

Reply from Penworld

Hi Mike,
Thank you for updating your review, and for your patience while we sorted it out.
Yves

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