Penworld Reviews 

8,116
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 753 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that online orders arrive exceptionally fast, arriving beautifully gift-wrapped alongside thoughtful handwritten personal notes and delightful small treats. People genuinely appreciate the extremely smooth purchasing process, competitive pricing, and the impressively wide selection of quality writing products available. Shoppers consistently praise the remarkably helpful customer service and efficient shipping operations successfully spanning across various international borders. Buyers often express satisfaction with custom engraving options and the careful packaging that ensures everything remains safe. However, some people mentioned receiving incorrect items in their packages, which required contacting customer support to resolve the fulfillment mix-up.

What people talk about most

Product

Reviewers highlight positive aspects of product quality and presentation, expressing high satisfaction with... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting extremely fast shipping... See more

Service

Customers had positive experiences with service, frequently highlighting the super-fast delivery and... See more

Quality

Consumers find quality to be positive, highlighting exceptional presentation, beautiful materials, and... See more

Order

People report positive experiences with order, consistently praising the exceptionally fast delivery and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Penworld stock exclusive inks and they sell and ship at the best EU prices into Ireland. 100% recommended. Will use again for fountain pen supplies. Thank you penworld.

Company replied

Rated 5 out of 5 stars

Very good service, extremely fast service and superior customer service. I bought a pair of Fisher Space pens (cerakote version)at an extremely competitive price, and also bought a notebook that... See more

Rated 5 out of 5 stars

I have only purchased twice on this website but am already loving the experience! The items are well packed, with a lovely note, which I find to be a wonderful touch. I will be purchasing more items... See more

Company replied

Rated 5 out of 5 stars

Always a delight to order with Penworld. I ordered a Kaweico pen with a fine point, which wasn't in stock. They called me to give me another option or to wait until they could re-stock. Once re-stocke... See more


Company details

  1. Fashion accessories shop
  2. also in
  3. Stationery Shop

Information provided by various external sources

Founded in 1924 Penworld is official dealer of luxury brands like Montblanc, Lamy, Visconti, Graf von Faber-Castell, Parker, Waterman, Lamy, S.T. Dupont, Montblanc,... We offer fast worldwide shipping and have more than 10.000 pens in stock


Contact info

4.9

Excellent

TrustScore 5 out of 5

8k reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 33% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(8,116)

1,707 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Wholesome experience!

This was an absolutely outstanding shopping experience. The pen arrived incredibly fast, taking only one business day to be delivered within the EU.
The shop also wrapped the item in gift paper. To my surprise, they also included some candies inside the box and a lovely handwritten thank-you note. What a lovely gesture!
I will definitely purchase from this seller again in the future.

5 August 2026
Rated 5 out of 5 stars

Perfect Penworld

So happy to have found this wonderful stationery company. My order was packed with care, arrived in mint condition and with lightning speed. Comms and tracking were excellent. Totally recommend. Thank you very much to all at Penworld.

28 July 2026
Rated 5 out of 5 stars

Accommodating Seller

I ordered a pen, that came with a free gift of Pilot Iroshizuku Kon-peki ink. I wrote in my comment, that I already had a bottle of this ink, and if the seller could instead include a different ink from the Iroshizuku line, that I didn’t have.
It was very nice of the seller to accommodate my request.
I’m very satisfied with the experience.

31 July 2026
Rated 5 out of 5 stars

Excelent shopping

More than 5 orders in the past year from penworld and the experience was always flawless. Easy order process, impecable packaging and shipping. Excelent communication.

1 August 2026
Rated 5 out of 5 stars

Allways a good experience.

Very easy to choose the items I want among the great variety.
Packadge is allways excellent and things arrive in no time.
Prices are friendly and the personnel has yet time to send us kind words.
This exists. It’s Penworld !

31 July 2026
Rated 5 out of 5 stars

Fantastic store

Fantastic store, always come back here for all my stationery needs. Very reliable and fast delivery, and excellent candy with a handwritten note included.

26 July 2026
Rated 5 out of 5 stars

Great Service

Fast delivery, beautifully wrapped pen. Great communication on order status all the way through.
Very confident ordering from this retailer.

23 July 2026

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