Perfect Getaways Reviews 

5,192
•
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Considering 1,346 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently highlight the exceptional helpfulness and friendliness of the staff, who take the time to listen carefully to individual requirements and offer honest, personalized advice for every holiday. People appreciate how remarkably smooth and fast the booking process is, completely removing any travel planning stress and making arrangements effortless from the initial conversation to the final confirmation. Consumers also praise the outstanding customer service and the agents' deep knowledge of various global destinations, ensuring everyone successfully finds their ideal trip within their agreed budget while receiving wonderful ongoing support.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, noting that consumers consistently experience friendly,... See more

Holidays

Customers consistently note positive experiences with holidays, highlighting the helpful and knowledgeable... See more

Service

Reviewers mention positive feedback about service, highlighting that staff members are attentive, empathetic,... See more

Booking process

Consumers find booking process to be positive, highlighting that staff are very friendly and make the... See more

Customer service

Users describe positive interactions with customer service, noting that reviewers find the team consistently... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We always go straight to Suzy when booking our holidays. Suzy is so lovely and friendly, listens to what we are looking for and also gives us her honest opinion to what suits our needs. Always at hand... See more

Company replied

Rated 5 out of 5 stars

Absolutely amazing customer service from Matt at Perfect getaways. From the first conversation till the day we got off the cruise, we had great communication. The price we paid was so much cheaper t... See more

Company replied

Rated 5 out of 5 stars

We were walmly welcomed, our dates and restrictions were carefully considered and many options were shown to us. In little over an hour, our holiday was booked, travel money sorted and a taxi company... See more

Company replied

Rated 5 out of 5 stars

Bethany was very pleasant and helpful. She arranged our flights & hotels promptly and efficiently. We will be more than happy to contact Bethany again for our next and future holiday requirements. And... See more

Company replied


Company details

  1. Travel agent
  2. also in
  3. Cruise agency
  4. Cruise Travel Agency
  5. Ski holidays
  6. Travel deals

Written by the company

Your Holiday Starts Here — and we take that seriously. Perfect Getaways is a fully independent travel agency, founded in 2017 and proudly rated Excellent on Trustpilot with over 4,600 five-star reviews. We're ABTA and ATOL protected, so every booking comes with complete peace of mind. You'll find our nine stores across Little Sutton, Neston, Birkenhead, Liverpool, St Helens, Widnes, Kirkby, Bebington and the Isle of Man — and they're not your average travel shops. Pop in and you'll be treated to a complimentary bar, children's cinema, sweet shop, games consoles and big screens, all in a relaxed, friendly environment. Plus we have our Head Office with our Partnerships department and Golf Breaks department in Eastham. Booking a holiday should feel like the start of one. Our travel experts create personalised itineraries of every kind: sun and beach, cruise, long haul, city breaks, weddings and honeymoons, solo travel, group bookings, UK breaks, winter sun, ski, golf breaks and more. Whether you know exactly what you want or need a little inspiration, challenge us with your next booking — our customers regularly tell us we find deals they couldn't find anywhere else, and our exclusive offers are available to everyone. We plan your holiday the way that suits you: in store, over the phone, by email, WhatsApp or live chat. And with in-store travel money now available too, we can sort your getaway from first quote to final currency. Pop into one of our interactive stores and let us make your travel dreams a reality.

Your holiday starts here...

Written by the company

Pop into our interactive travel stores!
Our customers are treated to a complimentary bar, children's cinema, sweet shop, games consoles and large TV screens in a relaxed and friendly environment. Our dedicated team of travel experts deliver outstanding customer service and work tirelessly to deliver the best deals, tailored to your specific needs.

Fully financially protected

We are ABTA & ATOL protected

We are ABTA & ATOL protected
Book with Confidence. We are a Member of ABTA which means you have the benefit of ABTA’s assistance and Code of Conduct. ATOL provides financial security when you book a package holiday with a UK travel company.

Contact info

Promotion box for Perfect Getaways

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5.0

Excellent

TrustScore 5 out of 5

5k reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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5.0

All reviews

(5,192)

1,323 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent experience as always

Matt was excellent. I changed my mind numerous times and every time Matt just repriced with no complaint. So easy to get in touch with. Very helpful.

30 September 2026
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Reply from Perfect Getaways

Thank you! Matt will be really pleased. Changing your mind is all part of finding the perfect holiday, and we’re always happy to reprice. Have a great trip!

Rated 5 out of 5 stars

Our experience was what we wanted was…

Our experience was what we wanted was exactly what we got and hayley listened and got us just that

22 September 2026
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Reply from Perfect Getaways

Thank you, Irene! Listening is what it’s all about, and we’re so glad Hayley got you exactly what you wanted. Enjoy your holiday!

Rated 5 out of 5 stars

Ellie in the Birkenhead store was…

Ellie in the Birkenhead store was fabulous booking my holiday! Thank you ☺️

29 September 2026
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Reply from Perfect Getaways

Thank you, Erin! Ellie and the Birkenhead team will love this. Have the most amazing holiday! ☺️

Rated 5 out of 5 stars

The staff are knowledgeable

The staff are knowledgeable, patient and friendly. Had a few questions about our The accommodation but it was sorted for us straight away

24 September 2026
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Reply from Perfect Getaways

Thank you, David! We’re glad we could sort your accommodation questions straight away. Wishing you a fantastic trip!

Rated 5 out of 5 stars

Great company always goes above and…

Great company always goes above and beyond to help us find what we want. Nothing is to much trouble always tries to match holiday prices!

29 September 2026
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Reply from Perfect Getaways

Thank you, Shirley! Going above and beyond is what we love to do, and we’re always happy to check we’re getting you the best price. See you next time!

Rated 5 out of 5 stars

Excellent service

Excellent service , for 3 centre holiday and various flights and transfers lots of arrangements to check but even with a few changes all sorted very quickly

29 September 2026
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Reply from Perfect Getaways

Thank you, Pauline! A three-centre trip with flights and transfers takes some careful organising, so we’re delighted it all came together smoothly. Have an amazing time!

Rated 5 out of 5 stars

Outstanding service once again from Michael!

Michael at Perfect Getaways has done it again and booked us another absolute dream holiday! With his incredible help, we are effortlessly ticking off all the destinations on our bucket list. He completely takes the stress out of planning and makes the entire booking process as easy as it could possibly be. If you want a flawless experience and a perfect trip, we cannot recommend Michael and the team highly enough. Thank you for always making our travel dreams come true! 😊

28 September 2026
Unprompted review
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Reply from Perfect Getaways

Thank you for your lovely review about Michael. We really appreciate it

Rated 5 out of 5 stars

We have just booked an amazing holiday…

We have just booked an amazing holiday for 2028 with Bethany in the Isle of Mann.
Communication, knowledge of hotels and resorts was excellent.
It’s not easy navigating this sort of adventure on our own but Bethany has given great advice. Absolutely first class experience.

28 September 2026
Unprompted review
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Reply from Perfect Getaways

Thank you fo your lovely comments about Bethany

Rated 5 out of 5 stars

A highly recommend service & experience

We were walmly welcomed, our dates and restrictions were carefully considered and many options were shown to us. In little over an hour, our holiday was booked, travel money sorted and a taxi company was recomended for the transfers. We can highly recomend this high quality person centred service. We will certainly be using them again.

15 September 2026
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Reply from Perfect Getaways

Thank you Suzanne

Rated 5 out of 5 stars

We always go straight to Suzy when…

We always go straight to Suzy when booking our holidays. Suzy is so lovely and friendly, listens to what we are looking for and also gives us her honest opinion to what suits our needs. Always at hand if we have any questions and nothing is any trouble to her. Fully recommend Perfect Getaways for all your holiday needs.

25 September 2026
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Reply from Perfect Getaways

Thank you for your lovely review and comments about Suzy

Rated 5 out of 5 stars

The Perfect Professional

As always, Ellie was the patient professional, advising us, and completing the booking with diligence.

25 September 2026
Unprompted review
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Reply from Perfect Getaways

Thank you Roget

Rated 5 out of 5 stars

We used Perfect Getaways for our…

We used Perfect Getaways for our holiday in June and were impressed with the service we received. They are agents for Jet2 holidays and they are now our holiday company of choice.
Thanks again Perfect Getaways.

23 September 2026
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Reply from Perfect Getaways

Thank you Arthur - we really appreciate it

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