Banner for Pesa

Pesa Reviews 

732
TrustScore 4.5 out of 5

4.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 666 reviews, reviewers overwhelmingly had a great experience with this company. Many customers praise the company for its excellent service, highlighting its reliability, efficiency, and speed in handling transactions. People appreciate the user-friendly platform and the ease of using the app for quick and seamless money transfers. Reviewers frequently mention competitive and favorable exchange rates, often noting them as superior to other services. However, some customers also noted issues with payment processing, including late OTPs, delayed transfers, or funds not being received. A few other people also felt that the app had login problems, requiring frequent password changes, and some found the conversion rates to be high.

What people talk about most

Service

Consumers find service to be positive, often highlighting its speed, reliability, and good exchange rates for... See more

Payment

Clients share ambiguous opinions on payment, with many reviewers reporting fast and seamless transactions,... See more

User experience

Customers consistently note positive experiences with user experience, highlighting that transactions are... See more

Application

Users describe positive interactions with the app, with many praising its trustworthiness, good rates, and... See more

Price

Reviewers mention positive feedback about price, with many praising the excellent and competitive rates,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The renewed level of security put in place is great. However, OTPs arrive late and creates confusion when one resends cos it skips due to the multiple times when one is in a hurry to make a quick tra... See more

Company replied

Rated 4 out of 5 stars

It pays max exchange rates but sometimes delays the overall process for 4 to 5 days. Happened to me twice. But overall good experience

Company replied

Rated 5 out of 5 stars

I have made several transfers to complete my project using Pesa. I stopped using other Apps because Pesa offers better rates and are more reliable. I got a quick response from customer service explai... See more

Company replied

Rated 5 out of 5 stars

I love and appreciate the services. Money transferred with no hitches every time. Good rates. But? I'm still not satisfied with the customer services. Up until now my notifications about offers and ra... See more

Company replied


Company details

  1. Financial Institution

Written by the company

Pesa is a global money transfer platform that makes sending and receiving money across 60+ countries instant, free, and secure (includes Ghana, India, Mexico, Nigeria, Cameroon and more) With real-time competitive exchange rates and support for multiple currencies (CAD, USD, EUR, GBP, NGN) in one account. Whether you're in Canada, the US, EU, UK, or Nigeria, Pesa lets you pay bills, support loved ones, and earn bonuses on payments and referrals, all while keeping your money moving with you.


Contact info

Send money to 60+ countries

Use code TRUSTPESA for cashback on your first transfer. T&Cs Apply!

4.3

Excellent

TrustScore 4.5 out of 5

732 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(732)

669 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Good but create problem sometimes

It pays max exchange rates but sometimes delays the overall process for 4 to 5 days. Happened to me twice. But overall good experience

23 June 2026
Pesa logo

Reply from Pesa

Hello Lakhwinder,

We appreciate your feedback. We're glad you had a good experience overall and apologise for the delays you faced.

Thank you for choosing Pesa.

Rated 5 out of 5 stars

Excellent

Excellent, Reliable and faster

23 June 2026
Pesa logo

Reply from Pesa

Hello Saheed,

We are so glad you enjoyed your experience. Thank you for your wonderful feedback.

Thank you for choosing Pesa.

Rated 5 out of 5 stars

Top notch and fast

Top notch and fast

23 June 2026
Pesa logo

Reply from Pesa

Hello Smauel,

We are delighted to hear you had such a positive and speedy experience with us. Thank you for your wonderful feedback.

Thank you for choosing Pesa.

Rated 5 out of 5 stars

It's very fast

It's very fast
It delivers your cash instantly
The customer care dept is responsive to queries on time
The App is quite easy to use

23 June 2026
Pesa logo

Reply from Pesa

Hello Asekhen,

We're so happy you find our app fast and easy to use, and that our customer care team is responsive. Thank you for your wonderful feedback.

Thank you for choosing Pesa.

Rated 1 out of 5 stars

I have been logged out of my account…

I have been logged out of my account and tried many times to login but all proved abortive.
I was sent OTP to my registered email address but this did not come through.
I feel so unhappy experiencing this even when there is a need for me to send money to Nigeria.

14 June 2026
Pesa logo

Reply from Pesa

Hello Omotunde,

We appreciate you sharing your experience. We are truly sorry to hear about the login difficulties and the trouble receiving your OTP. Please reach out to us at support@pesa.co with your account details so we can investigate and ensure this is resolved for you.

Thank you for choosing Pesa.

Rated 5 out of 5 stars

Pesa is a great company

Pesa is a great company, operationally the company is excellent, in terms of effectiveness they are fantastic, in trustworthy you can rely on them 100%. I have never seen a company that operates so perfectly and honestly, I raise my cap for them. Well done pesa team. The apps works well, the service is good and the payment is prompt.

6 June 2026
Pesa logo

Reply from Pesa

Hello Hakeem,

We truly appreciate your wonderful feedback! We are so glad to hear that our operations, effectiveness, and trustworthiness have met your expectations. We are committed to providing excellent service.

Thank you for choosing Pesa.

Rated 5 out of 5 stars

Big ups to the team

From Pesapeer till now, this app has gotten consistently better. Big ups to the team

23 June 2026
Pesa logo

Reply from Pesa

Hello Osatohanmwen,

We are so glad to hear you've seen our app improve. We appreciate your kind words.

Thank you for choosing Pesa.

Rated 5 out of 5 stars

It's much easier and simple to move…

It's much easier and simple to move money across boader and currencies

14 May 2026
Pesa logo

Reply from Pesa

Hello Henry,

We're happy to hear you find our service easy for international transfers. We appreciate your feedback.

Thank you for choosing Pesa.

Rated 4 out of 5 stars

Very fast

Very fast, good rate and reliable

16 June 2026
Pesa logo

Reply from Pesa

Hello Omolola,

We appreciate your positive feedback. We are glad you had a good experience with us.

Thank you for choosing Pesa.

Rated 1 out of 5 stars

If I could give you zero I would

If I could give you zero I would. You tied up my money for no reason, gave no explanations and did not try to solve the issue, I waited weeks. I will never use Pesa again and do not recommend it to anyone.

6 October 2025
Pesa logo

Reply from Pesa

Hello Laureen,

We are deeply sorry for the experience you had with us. This is not the standard we hold ourselves to and we sincerely apologise for the delay.

We would still like the opportunity to look into what happened and make it right. Please reach out to us at support@pesa.co with your account details so we can investigate and ensure this is resolved for you.

Thank you for choosing Pesa.

Rated 5 out of 5 stars

Very efficient and safe

Pesa is very safe, fast and efficient. It’s my go to and it’s got the best rates always.

21 June 2026
Pesa logo

Reply from Pesa

Hello Kofoworola,

We are so glad you appreciate our safe, fast, and efficient service. Thank you for your trust.

Thank you for choosing Pesa.

Rated 5 out of 5 stars

The service is good

The service is very good

23 June 2026
Pesa logo

Reply from Pesa

Hello Tomisin,

We are so pleased you enjoyed our service. We truly appreciate your wonderful feedback. Thank you!

Thank you for choosing Pesa.

Rated 5 out of 5 stars

Excellent service

Quick and fast service experience

19 June 2026
Pesa logo

Reply from Pesa

Hello Gift,

We are delighted you enjoyed our service. Thank you for your wonderful feedback. We appreciate it.

Thank you for choosing Pesa.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look