Peter Beales Roses Reviews 

368
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Reviewers had a great experience with this company. Customers consistently praise the excellent quality of the products, particularly the roses, noting their health and vitality upon arrival. Many people highlight the efficient order processing and prompt delivery, with items arriving quickly and well-packaged. Reviewers also appreciate the excellent customer service, with staff being helpful and responsive. However, some customers were dissatisfied with the initial quality of certain plants, describing them as wilted, unhealthy, or having broken shoots. A few other people also felt that delivery information could be clearer, citing delays, missed estimated dates, or a lack of communication. Additionally, some reviewers found it challenging to manage gift orders or modify existing orders.

What people talk about most

Product

Users describe positive interactions with product, often highlighting the excellent condition, health, and... See more

Quality

Customers consistently note positive experiences with quality, often praising the excellent condition and... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many customers praising the prompt and quick... See more

Order

Reviewers highlight positive aspects of order, with many praising the quick processing and prompt delivery of... See more

Service

People report positive experiences with service, often describing it as excellent, efficient, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Bare root rose arrived quickly, packed well. Watered and planted immediately and within a few days buds appeared and plant is growing and looking very healthy I have ordered many roses from Peter Bea... See more

Company replied

Rated 5 out of 5 stars

Absolutely stunning book I do have some amazing roses from ur company. I also saw your stand at Chelsea flower show absolutely amazing 💐🌺😍🥰🌷🌹had to have my picture taken under your stunning ros... See more

Rated 5 out of 5 stars

Very efficient and competent order service at Chelsea Flower Show. My order arrived only a couple of days later, really well packaged and a good healthy looking plant which continues to thrive in gar... See more

Rated 5 out of 5 stars

Ordered Oxford Physics rose. I have wanted this one for some time. Gardener Ben on Youtube has recommended it for his "Shade Collection" The rose arrived, very quickly indeed. It is healthy with l... See more

Company replied


Company details

  1. Garden centre

Written by the company

At Peter Beales Roses, we’re passionate about one thing – roses. Since 1968, we’ve proudly offered the UK’s widest and most diverse range of rose varieties, from rare and historic classics to modern hybrids. Whether you’re looking for a compact rose for a patio pot or a dramatic climber to transform your archway, you’ll find the perfect match in our award-winning collection. Renowned worldwide for our expertise in classic roses, we hand-bud and grow all our plants with care in East Anglia, ensuring each one is strong, healthy, and garden-ready. With 29 RHS Chelsea Flower Show Gold Medals to our name, you can be confident you’re buying roses of the highest quality. Many of our varieties are exclusive to us, meaning you won’t find them anywhere else in the UK. We’re here to help at every step – our friendly team is always happy to offer expert advice so you can find the ideal rose for your garden. Discover the timeless charm of roses with Peter Beales Roses – where beauty, heritage, and quality bloom.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

368 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 82% of negative reviews

Typically replies within 1 week

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4.6

All reviews

(368)

344 reviews in the last 12 months

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Rated 5 out of 5 stars

Received Royal Parfuma rose within a…

Received Royal Parfuma rose within a couple of days. DPD delivery was excellent.
The rose is very healthy and growing already.
Am really pleased with the rose, it's delivery and healthiness.

20 April 2026
Unprompted review
Peter Beales Roses logo

Reply from Peter Beales Roses

Thanks for the feedback great to hear the Royal Parfuma arrived quickly and in strong condition.

Good sign that it’s already putting on growth. With a bit of time to establish, it should settle in well and reward you over the season.

Rated 5 out of 5 stars

Well packaged

Well packaged , good quality , value for money . Bought as a remembrance for my sister Amanda who passed away suddenly

23 April 2026
Unprompted review
Peter Beales Roses logo

Reply from Peter Beales Roses

Thanks for sharing this I’m sorry for your loss.

It’s good to hear the rose arrived in strong condition and feels like good value. Hopefully it settles in well and becomes a fitting, lasting reminder.

Rated 5 out of 5 stars

Was well served by the company

Was well served by the company. The rose arrived on time in perfect condition, I was able to unpack it and put it in the pot straight away. I will certainly order from Peter Beales again.

27 April 2026
Unprompted review
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Reply from Peter Beales Roses

Thanks for sharing really good to hear everything arrived on time and in perfect condition.

Great that it was easy to get straight into a pot without any hassle. That’s exactly how it should be. Appreciate the note on your experience overall, and hope the rose continues to do well as it settles in.

Rated 5 out of 5 stars

Great service

I had a problem with an order and it was dealt with very quickly and efficiently which was very much appreciated.

17 April 2026
Unprompted review
Peter Beales Roses logo

Reply from Peter Beales Roses

Thanks for the feedback good to hear the issue was resolved quickly and smoothly for you.

Appreciate you taking the time to share this.

Rated 5 out of 5 stars

Blooming Good Service

Ordered on Thursday delivered first thing Saturday morning. Rose well packaged and in great condition. 'Blooming' good service. 👍

24 April 2026
Unprompted review
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Reply from Peter Beales Roses

Thanks for the feedback great to hear the delivery was quick and the rose arrived in strong condition.

Good to know the packaging did its job and everything reached you ready to go straight into the garden.

Rated 3 out of 5 stars

One of the plants doesn’t look very…

One of the plants doesn’t look very healthy - the black baccara

23 April 2026
Unprompted review
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Reply from Peter Beales Roses

Thank you for your feedback.

We’re sorry to hear that your Black Baccara isn’t looking as healthy as expected. This is a variety we’ve seen looking particularly strong this year, so we’d really appreciate the chance to take a closer look.

Rated 5 out of 5 stars

So glad Peter Beale Roses now delivers…

So glad Peter Beale Roses now delivers to Northern Ireland so that people here can avail of the wide variety they have for sale.

Rose arrived in great condition after its long journey, along with detailed instructions on how to plant it successfully.

15 April 2026
Unprompted review
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Reply from Peter Beales Roses

Thanks for the feedback really good to hear delivery to Northern Ireland is working well for you.

Glad the rose arrived in strong condition after the journey and that the planting instructions were useful. That setup gives it the best chance to establish quickly.

Hope it settles in well and performs for you.

Rated 5 out of 5 stars

Guaranteed quality roses

Guaranteed quality roses, I've had a few roses and they have all been quality

12 April 2026
Unprompted review
Peter Beales Roses logo

Reply from Peter Beales Roses

Thanks for the feedback good to hear the consistency has been there across your orders.

Really appreciate you taking the time to share it.

Rated 5 out of 5 stars

Arrived well packaged

Arrived well packaged, healthy and on time.

17 April 2026
Unprompted review
Peter Beales Roses logo

Reply from Peter Beales Roses

Thanks for the feedback good to hear everything arrived safely, well packaged, and on time.

Hope it settles in well and continues to thrive.

Rated 5 out of 5 stars

Excellent after sales service

One of my roses died after planting it and after sending the company a photo, they replaced it immediately.

14 April 2026
Unprompted review
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Reply from Peter Beales Roses

Thanks for sharing sorry to hear you lost the first plant, but good to hear the replacement was handled quickly after you got in touch.

Hope the new rose establishes well and performs as expected going forward.

Rated 5 out of 5 stars

The two roses purchased

The two roses purchased were for an anniversary gift for our daughter and son in law. The gift was delivered promptly arriving on the exact day of their anniversary!
Lynn quickly planted them in their garden and was highly delighted on their quality etc. We will send her more roses on her birthday in a weeks time.

14 April 2026
Unprompted review
Rated 4 out of 5 stars

I have bought 2 roses in February but…

I have bought 2 roses in February but unfortunately one didn’t grow But very good service and fast delivery

17 April 2026
Unprompted review
Peter Beales Roses logo

Reply from Peter Beales Roses

Thank you for your feedback, and we’re really pleased to hear you were happy with the service and delivery.

We’re sorry to hear that one of your roses hasn’t grown as expected. If you haven’t already been in touch with us, please do reach out – all of our roses are covered by a 1-year guarantee, and we’ll be more than happy to help resolve this for you.

Rated 5 out of 5 stars

I have bought roses from Peter Beales…

I have bought roses from Peter Beales for forty years and still intend to. They have all thrived and give us enormous pleasure. Visiting the centre at Attleborough is a great experience, plenty of help and advice, lots of shopping and a super café. (My latest purchase is a rose box)

10 April 2026
Unprompted review
Rated 4 out of 5 stars

Shaken Upside Down During Delivery

Rose box was upright on delivery but on unpacking nearly all of the topping bark had emptied out into the box so looks as if the box had spent time upside down and possibly shaken to dislodge the bark!

10 April 2026
Unprompted review
Peter Beales Roses logo

Reply from Peter Beales Roses

Thank you for your feedback, and we’re sorry to hear about your experience on unpacking.

While the box may have been handled correctly at the point of delivery, it does sound like it may have been turned during transit, which can sometimes cause the decorative bark topping to shift. This won’t affect the health of the rose itself, but we completely understand it’s not ideal to open.

If you have any concerns about the condition of the plant itself, please don’t hesitate to get in touch with us and we’ll be more than happy to help.

Rated 1 out of 5 stars

Unhappy customer

I was very disappointed with the quality of this rose. It only had one decent shoot and when I removed it from its container all the stuff (root ball} just fell away leaving the bare roots. I did correctly dig a large hole and carefully planted it. It has substantially wilted and doesn’t look very healthy.

11 April 2026
Unprompted review
Peter Beales Roses logo

Reply from Peter Beales Roses

Sorry to hear you’ve been disappointed with the condition of your rose that’s not what we want for our customers.

All of our roses are covered by a one-year guarantee. As they are living plants, some variation can happen, but the issues you’ve described don’t sound as expected for a healthy plant on arrival.

We’d like to take a closer look at this for you. If you’re able to, please send a few photos of the rose (including the roots if you have them) along with your order details to support@peterbealesroses.com. Our team can then assess things properly and arrange the right resolution, whether that’s care advice or a replacement if needed.

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