Peter Beales Roses Reviews 

367
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 345 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the roses, often noting their healthiness, robust growth, and beautiful appearance upon arrival. The delivery service is frequently highlighted for its speed and efficiency, with many orders arriving promptly and well-packaged, ensuring the plants are protected during transit. People appreciate the careful packaging, which helps the roses arrive in perfect condition, ready to thrive in their new environment. However, some customers also noted issues with the quality of the roses, describing them as wilted, unhealthy, or having damaged shoots and roots upon delivery. A few other people also felt that the delivery process was problematic, with some orders experiencing significant delays or incorrect handling by couriers, leading to frustration. There were also instances where the packaging was deemed insufficient, resulting in damaged plants.

What people talk about most

Product

Users describe positive interactions with product, often highlighting the excellent condition, health, and... See more

Quality

Customers consistently note positive experiences with quality, often praising the excellent condition and... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many customers praising the prompt and quick... See more

Order

Reviewers highlight positive aspects of order, with many praising the quick processing and prompt delivery of... See more

Service

People report positive experiences with service, often describing it as excellent, efficient, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Bare root rose arrived quickly, packed well. Watered and planted immediately and within a few days buds appeared and plant is growing and looking very healthy I have ordered many roses from Peter Bea... See more

Company replied

Rated 5 out of 5 stars

Absolutely stunning book I do have some amazing roses from ur company. I also saw your stand at Chelsea flower show absolutely amazing 💐🌺😍🥰🌷🌹had to have my picture taken under your stunning ros... See more

Rated 5 out of 5 stars

Very efficient and competent order service at Chelsea Flower Show. My order arrived only a couple of days later, really well packaged and a good healthy looking plant which continues to thrive in gar... See more

Rated 5 out of 5 stars

Ordered Oxford Physics rose. I have wanted this one for some time. Gardener Ben on Youtube has recommended it for his "Shade Collection" The rose arrived, very quickly indeed. It is healthy with l... See more

Company replied


Company details

  1. Garden centre

Written by the company

At Peter Beales Roses, we’re passionate about one thing – roses. Since 1968, we’ve proudly offered the UK’s widest and most diverse range of rose varieties, from rare and historic classics to modern hybrids. Whether you’re looking for a compact rose for a patio pot or a dramatic climber to transform your archway, you’ll find the perfect match in our award-winning collection. Renowned worldwide for our expertise in classic roses, we hand-bud and grow all our plants with care in East Anglia, ensuring each one is strong, healthy, and garden-ready. With 29 RHS Chelsea Flower Show Gold Medals to our name, you can be confident you’re buying roses of the highest quality. Many of our varieties are exclusive to us, meaning you won’t find them anywhere else in the UK. We’re here to help at every step – our friendly team is always happy to offer expert advice so you can find the ideal rose for your garden. Discover the timeless charm of roses with Peter Beales Roses – where beauty, heritage, and quality bloom.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

367 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 82% of negative reviews

Typically replies within 1 week

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4.6

All reviews

(367)

344 reviews in the last 12 months

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Rated 1 out of 5 stars

Peter Beales roses - just, don't.

I ordered a rose from this company as a mothers day gift. It arrived in a PAPER BAG. No protection from the battering of transit. On opening the bag i was dismayed. Virtually all the shoots had been broken off and were lying in the bottom of the bag. The roots looked like they had gone a few rounds in a boxing ring. One branch was snapped off. I emailed the company, enclosing photos, and the response was, basically,
"we always send bare root roses that way, we've looked at the photos and the plant seems healthy, dont worry, it will soon recover and more shoots will grow...."

SERIOUSLY?

"Here ya go, mum, your Mothers day gift is broken and squashed and looks rubbish, but dont worry, it will grow back...."

So disgusted with them, first and last purchase from Peter Beales roses....

10 March 2026
Unprompted review
Peter Beales Roses logo

Reply from Peter Beales Roses

Thank you for taking the time to share your feedback. We’re genuinely sorry to hear how disappointed you felt when your rose arrived, especially as it was intended as a Mother’s Day gift. We completely understand how important presentation is for special occasions.

All of our bare root roses are dispatched using industry-standard protective packaging. Each plant is carefully prepared, with the roots wrapped and sealed inside a recyclable plastic liner to retain moisture and prevent them from drying out during transit. This is then placed within a durable outer paper sack for protection. Bare root roses can also remain in their packaging for a short period if kept in a cool place before planting.

Roses are resilient plants by nature. While some movement during transit can occasionally cause minor stem damage, this does not usually affect the plant’s long-term health or performance, and fresh growth will develop once planted and established. That said, we appreciate that any visible damage can affect first impressions, particularly when the rose is intended as a gift.

Our customer support team always aims to reassure customers about plant health, but we’re sorry if our response felt dismissive of your concerns. If any rose fails to establish properly, it is covered by our 12-month guarantee and we are always happy to help further.

For customers purchasing gifts, we often recommend our potted roses, as they provide a more immediate visual impact while offering the same garden performance.

We value all feedback as it helps us improve our service and communication, and we’re sorry that your experience did not meet expectations on this occasion.

Rated 5 out of 5 stars

Great service

Great service , wonderful rose and perfectly packed

5 March 2026
Unprompted review
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Reply from Peter Beales Roses

Thank you for your review, Jeremy! We're so glad you were pleased with the quality and packaging of your rose. We look forward to seeing it thrive this season!

Rated 5 out of 5 stars

Delivered incredibly fast

Delivered incredibly fast, and I’m very impressed with how carefully the potted rose was packaged. Everything arrived in perfect condition, and you can tell they put real thought into protecting the plant. Very happy with the whole experience.

7 March 2026
Unprompted review
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Reply from Peter Beales Roses

Thank you so much for your kind words! We take great pride in our careful packaging to ensure your rose arrives in perfect condition. We hope to see it flourish this season and would love to see photos of it blooming on our social channels!

Rated 5 out of 5 stars

Very well packaged and good delivery…

Very well packaged and good delivery time. Ordered two bush roses and both arrived in excellent condition. Can't wait to see them flower. Many thanks.

6 March 2026
Unprompted review
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Reply from Peter Beales Roses

Thank you, Pam! We're delighted that both your roses arrived in excellent condition. We hope to see them bloom beautifully this season and would love to see photos of them on our social channels!

Rated 5 out of 5 stars

Efficiency in all respects

2 March 2026
Unprompted review
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Reply from Peter Beales Roses

Thank you, Sheila! We're so pleased to hear you had such an efficient experience with us. We look forward to seeing your rose thrive this season!

Rated 5 out of 5 stars

Prompt delivery

Prompt delivery

7 March 2026
Unprompted review
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Reply from Peter Beales Roses

Thank you, Mrs T! We're so happy to have provided prompt delivery. We look forward to seeing your rose thrive this season!

Rated 5 out of 5 stars

Great company to deal with.

Very easy to order and delivered promptly and packaged well. Nice strong looking plants. Look forward to seeing them bloom.

4 March 2026
Unprompted review
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Reply from Peter Beales Roses

Thank you, Sarah! We're delighted you had such an easy ordering experience and that your plants look healthy. We hope to see them bloom beautifully this season!

Rated 5 out of 5 stars

Excellent service.

Excellent service.. I had a rose that failed to grow and they replaced it under the guarantee

1 March 2026
Unprompted review
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Reply from Peter Beales Roses

Thank you, Pam! We're so pleased our guarantee could help you, and we're delighted that your replacement rose is growing well. We look forward to seeing it thrive this season!

Rated 5 out of 5 stars

Delivery great well boxes and the plant…

Delivery great well boxes and the plant looked fantastic
I have never had a plant so well packed and protected
The plant looked so healthy and unstressed like I have experienced with other online purchases I have got to take my hat off to them
Well done Peter Beales

9 March 2026
Unprompted review
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Reply from Peter Beales Roses

Thank you, Jay! We're thrilled by your kind words about our packaging and the quality of your rose. We hope to see it flourish beautifully this season and would love to see photos of it on our social channels!

Rated 5 out of 5 stars

Lovely Rose bushes

Very well packed - easy to plant and very healthy bushes

6 March 2026
Unprompted review
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Reply from Peter Beales Roses

Thank you for your review! We're thrilled you received lovely, healthy roses. We hope they thrive beautifully this season!

Rated 5 out of 5 stars

Very efficient company

Very efficient company. Delivery was on time. Packaging was excellent. Followed instructions for planting. 🤞Look forward to when it grows and flowers.

4 March 2026
Unprompted review
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Reply from Peter Beales Roses

Thank you, Irene! We're so pleased to hear you were happy with our efficiency and packaging. We look forward to hearing how beautifully your rose grows and flowers!

Rated 5 out of 5 stars

Oxford physic rose

My rose was delivered swiftly. It arrived in excellent packaging. The quality of the rose was very good. It has plenty of roots. Now planted in a large pot. Instructions for planting it were clear and precise. Looking forward to seeing it in bloom. I would use this company in future.

28 February 2026
Unprompted review
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Reply from Peter Beales Roses

Thank you, Melanie! We're delighted your rose arrived in excellent condition with a strong root system. We look forward to seeing it bloom beautifully and hearing from you again in the future!

Rated 2 out of 5 stars

Came late

Came late. Had to ring customer service to chase it up.

2 March 2026
Unprompted review
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Reply from Peter Beales Roses

We sorry that your order arrived later than expected and that you had to contact our customer service team to follow up.

We take delivery timelines seriously and we're sorry we didn't meet your expectations on this occasion.

Rated 5 out of 5 stars

Very healthy roses and fast delivery

The roses arrived healthy in a very good condition. I look forward to see them in blossom this summer!

27 February 2026
Unprompted review
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Reply from Peter Beales Roses

Thank you, Elena! We're delighted your roses arrived healthy and in excellent condition. We hope to see them blossom beautifully this summer and would love to see photos of them on our social channels!

Rated 5 out of 5 stars

Beautiful Rose catalogue

Beautiful Rose catalogue. So many stunning roses to choose from. The catalogue is stunning. Promptly delivered aswell.

26 February 2026
Unprompted review
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Reply from Peter Beales Roses

Thank you, Claire! We're so glad you loved our catalogue and that your order arrived promptly. Enjoy selecting and growing your beautiful roses!

Rated 5 out of 5 stars

Dinky Rose.

Was looking for a very particular rose. Dinky rose. Ordering so easy and straightforward. Rose arrived much quicker than expected. Beautifully boxed. Rose so much bigger than expected and so very healthy looking. Could not have been more pleased. Was bought for gift in remembrance and they loved it so much they cried. Genuinely could not recommend enough. 😀

26 February 2026
Unprompted review
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Reply from Peter Beales Roses

Thank you so much, Denise! We're deeply touched that your rose meant so much to someone special. Knowing our roses bring joy and memories makes our work truly meaningful. We look forward to seeing it thrive beautifully!

Rated 5 out of 5 stars

I was very happy with my 1st purchases…

I was very happy with my 1st purchases from this company. They were able to add to my order without hassle and the roses arrived in good condition ready for planting.

27 February 2026
Unprompted review
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Reply from Peter Beales Roses

Thank you, Karen! We're delighted you had such a great first experience with us and that we could add to your order so easily. We hope your roses grow and bloom beautifully!

Rated 5 out of 5 stars

Very pleased with the Roses

25 February 2026
Unprompted review
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Reply from Peter Beales Roses

Thank you for your review! We're so glad you're pleased with your roses. We hope they grow and bloom beautifully this season!

Rated 5 out of 5 stars

I ordered a potted climber

I ordered a potted climber, Ueterson, which hadn't arrived after a week. I contacted Peter Beales and Sharon immediately sent a replacement which has arrived today. Looks to be in top class condition and I cant wait to get my beautiful new rose planted and seeing it grow.

2 March 2026
Unprompted review
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Reply from Peter Beales Roses

Thank you, Marie! We're so pleased Sharon could help with a quick replacement and that your climber has arrived in excellent condition. We can't wait to hear about it thriving in your garden!

Rated 5 out of 5 stars

Good packaging

Good packaging - just as well as DPD left it upside down on doorstep! Plant unscathed, looked very fresh, and looking forward to lovely roses come Summer.

23 February 2026
Unprompted review
Peter Beales Roses logo

Reply from Peter Beales Roses

Thank you, Alyson! We're so glad our packaging protected your rose so well despite the delivery mishap. We look forward to seeing your lovely roses bloom this summer!

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