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Peter Tyson Reviews 

14,272
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 3,228 reviews, reviewers overwhelmingly had a great experience with this company, consistently highlighting the exceptional quality of the items. Customers frequently praise the fast delivery service, noting that orders arrive promptly and that transactions run efficiently from start to finish. Many people also deeply appreciate the helpful support team, competitive prices, and the exceptionally smooth online ordering process. However, some reviewers were not happy with occasional delivery and packaging issues, mentioning delayed dispatch, damaged boxes, or parcels left outside. A few other people also felt that certain product specifications, minor accessories, or delivered items did not fully meet their expectations upon arrival.

What people talk about most

Delivery service

Users describe positive interactions with delivery service, highlighting fast shipping times and items... See more

Product

Reviewers mention positive feedback about product quality, noting items arrive in pristine condition and... See more

Service

Customers had positive experiences with service, often highlighting prompt support and helpful advice.... See more

Price

Consumers find price to be positive, frequently highlighting competitive and great sale rates across a wide... See more

Order

Clients share positive opinions on order, highlighting straightforward online purchases and fast deliveries.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I ordered on line and was well impressed with efficiency the transaction took place, they keep me informed right up to the point where the courier handed over the goods. They send a follow up email to... See more

Company replied

Rated 5 out of 5 stars

Recent purchase of a Loewe radio was great. The pricing was excellent - the best around. Delivery was fast and efficient. Communication was generally excellent, although a small query raised by emai... See more

Company replied

Rated 5 out of 5 stars

I bought a Topping DX5 II from Peter Tyson. Finding the product online was a breeze, and there were various options (new/refurbished/ex-display), so I was able to purchase at a price that was afford... See more

Company replied

Rated 5 out of 5 stars

Eversolo DMP8 gen2 Streamer , Ordered online with a part exchange of my old streamer , valuation of p/x was very fair and a very easy process . Good price on new streamer very quick delivery . Overall... See more

Company replied



Company details

  1. #13 of 189 best companies in Electronics store
  2. #8 of 132 best companies in Appliance shop
  3. #6 of 40 best companies in Hi-fi shop
  4. #2 of 9 best companies in Home Theatre Shop
  5. #3 of 31 best companies in Home audio shop
  6. #7 of 47 best companies in TV shop

Written by the company

Peter Tyson is a leading independent audio and visual retailer, offering an extensive range of products from the world’s most popular brands online and across our retail stores. Family-owned and trading since 1966, we’ve built a loyal community of customers through expert advice, outstanding service and a genuine passion for quality audio and visual technology. With knowledgeable specialists, flexible finance options, our marketing leading Trade In & Save programme and free delivery on most products, you’re in capable hands with Peter Tyson

petertyson.co.uk

Written by the company


Contact info

4.9

Excellent

TrustScore 5 out of 5

14k reviews

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4.9

All reviews

(14,272)

3,110 reviews in the last 12 months

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Rated 5 out of 5 stars

Flawless experience.

Excellent prices, deals, and quality brands. Delivery was excellent and arrived a day early which was a welcome bonus. Highly recommended.

28 August 2026
Rated 5 out of 5 stars

Excellent staff here…

Spoke several times to the staff here about my purchases and they gave helpful advice as well as a great price. They also helped with offering a decent trade in price but I decided not to use this. The delivery didn't go perfectly - arrived damaged but they straight away sent a new one, and when this too was damaged they ordered a new one from the manufacturers as a replacement - this one was perfect. (They also offered a refund if I preferred). Couldn't fault the staff - Liam was excellent, thank you!

24 August 2026
Rated 5 out of 5 stars

Speedy delivery

Ordered a turntable as a present but paid for the basic delivery as ordering in advance of the event. It arrived sooner than advised , cannot comment on the product as still to be given as a present but was competitively priced.

28 August 2026
Rated 5 out of 5 stars

Fantastic experience as usual

Used Peter Tyson for several items over the years and always 1st class products and service.
My latest purchase was a Denon AV amp. Arrived quickly and up and running same day. However just over a week in and I had issues with the amp not switching inputs correctly. Email to PT and a reply to say sorry for issues and to box the amp up and a replacement would arrive next day and they would take my faulty amp away.
This is just fantastic service and they couldn’t do it better. Prices are on par with other online retailers so nothing to be saved by going elsewhere. Highly recommended for all your audio/visual tech.

28 August 2026
Rated 5 out of 5 stars

Excellent Upgrade to an Older Surround System

We were looking to replace our Bose Acoustimass 10 system which was in place for long time. We needed a system which was not too invasive space wise even though the room is large. We opted for Monitor Audio Radius 270 floorstanders, an MA Radius 200 Centre and 4 MA Radius 90 Surrounds. These were coupled with an SVS Micro 3000 Subwoofer. Excellent upgrade with the new speakers blending very well with the SVS sub. We now have an excellent stereo system for music and a very impressive surround system for movies. We went to Peter Tyson because we had already purchased a Yamaha receiver from them a few years ago. As with the earlier purchase, advice was freely given, nothing was too much trouble and no pressure. The Customer service is excellent, prices competitive and the delivery is efficient and prompt. The buying experience is a pleasure and we can strongly recommend Peter Tyson when looking to purchase Audio-Visual equipment. They easily justify a 5-star rating!

9 September 2026
Unprompted review
Rated 5 out of 5 stars

Brilliant service from Peter Tyson as…

Brilliant service from Peter Tyson as usual. Quick delivery and above and beyond customer service. Special thanks to Steven for sorting out the digital cable (he'll know). My Quad Platina setup is now complete. Thanks.

25 August 2026
Rated 5 out of 5 stars

The best

A+++++ service

27 August 2026
Peter Tyson logo

Reply from Peter Tyson

Thank you for trusting Peter Tyson and sharing your positive experience.

Rated 5 out of 5 stars

Best customer service I've had for ages...

I had to return an appliance as some parts were missing. I've got enough to deal with at home as my husband has serious health problems, which means I am now in sole charge of the house, garden etc plus three active Border Collies. So I was rather fed up to have yet another problem to sort out. But Liam in Customer Services was a gem: he responded promptly, cheerfully and effectively. We even had a bit of an email laugh about things. I'll definitely look to use Peter Tyson again

10 September 2026
Unprompted review
Peter Tyson logo

Reply from Peter Tyson

We truly appreciate you taking the time to share your experience with us. We understand how challenging it must be to manage everything at home, and we're genuinely sorry that you had an additional problem to resolve. We are so pleased to hear that Liam was able to assist you effectively and make the process a bit easier. We look forward to serving you again, Andrea.

Rated 5 out of 5 stars

Great online experience

Great online experience

Fast delivery, referb item packed like new

27 August 2026
Peter Tyson logo

Reply from Peter Tyson

We're so pleased to hear you had a great online experience and that your refurbished item was delivered quickly and packed like new. Thank you for your positive feedback, Dave!

Rated 5 out of 5 stars

Excellent customer service from Michael…

Excellent customer service from Michael at Peter Tyson.

I had an issue with my Topping DX5 II and Michael was extremely helpful throughout the whole process. I asked if it would be possible to upgrade to a FiiO K15 instead of having the Topping replaced, and to simply pay the difference in price. Michael was very helpful in arranging this for me.

He always replied to my emails very quickly, was polite and professional, and was also very patient while I was away on holiday, waiting until I returned so we could arrange the exchange and payment.

Everything was handled smoothly from start to finish, and I’m now very happy with my FiiO K15.

A big thank you to Michael for his patience, flexibility and excellent customer service. This is exactly the kind of service that makes you want to buy from a company again. Highly recommended!

26 August 2026
Unprompted review
Peter Tyson logo

Reply from Peter Tyson

We are so pleased to hear about your positive experience with us, Alexandru! It's wonderful to know that we could assist you effectively with your audio equipment and facilitate the upgrade to the FiiO K15. We always aim to provide flexible and professional service, and we are glad that Michael's efforts, especially regarding communication and patience during your holiday, made a difference. Your satisfaction with your new device and the smooth handling of the exchange means a great deal to us. We truly appreciate your kind words and look forward to serving you again in the future.

Rated 5 out of 5 stars

Good service from the seller.

Good service from the seller. Brand new product at competitive price, delivered quickly and safely at reasonable cost.

24 August 2026
Peter Tyson logo

Reply from Peter Tyson

We're delighted to hear you received such good service and found a brand new product at a competitive price. It's wonderful to know it was delivered quickly and safely at a reasonable cost.

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