Banner for Peter Tyson

Peter TysonReviews 

13,752
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 3,192 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the staff's helpfulness, knowledge, and professional approach in resolving issues swiftly and efficiently. Many people appreciate the competitive pricing, often finding products at great deals, sometimes even cheaper than direct from the brand. The delivery service is frequently lauded for its speed, with many orders arriving quickly, often next day, and items being well-packaged and in perfect condition. The products themselves, including refurbished and clearance items, are consistently described as high quality and performing as expected, often exceeding expectations. However, some customers also noted issues with delivery, experiencing delays, missing items, or couriers refusing to complete services like taking items inside.

What people talk about most

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the speed and efficiency, often... See more

Product

People report positive experiences with product, often noting significant upgrades and excellent sound... See more

Price

Clients share positive opinions on price, with many reviewers consistently highlighting good and competitive... See more

Service

Reviewers mention positive feedback about service, consistently praising its efficiency, speed, and... See more

Order

Customers had positive experiences with order, praising the easy-to-navigate website and smooth ordering... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I purchased a refurbished Q Acoustics QSub80 which arrived quickly in original box and in very good external condition. After setting up the unit with my NAD M10v2 and Q Acoustics 5020's I am very pl... See more

Rated 5 out of 5 stars

I have purchased a few high value pieces of equipment from this business and I find them to be competitively priced with a fast delivery. Its nice that there are still some family owned and run stores... See more

Company replied

Rated 5 out of 5 stars

Purchased twice - Firstly bough a pair of Sennheiser headphones and then Bluesound Powernode and Focal speakers. Got WhatHiFi 5 stars QED XT25 speaker cables for free! Very good customer service. Cann... See more

Company replied

Rated 5 out of 5 stars

My experience of the technical and customer support side was excellent although the product I purchased (Naim Uniti Atom) had to go back on 2 occasions as it was faulty the first time and I couldn’t g... See more

Company replied



Company details

  1. #16 of 193 best companies in Electronics store
  2. #9 of 136 best companies in Appliance shop
  3. #8 of 39 best companies in Hi-fi shop
  4. #2 of 9 best companies in Home Theatre Shop
  5. #4 of 31 best companies in Home audio shop
  6. #7 of 48 best companies in TV shop

Written by the company

Peter Tyson is a market leader in audio, visual and consumer electronics, supplying a huge range of products from popular brands, selling online and via our retail stores. We are a family owned independent business. Trading since 1966, we have established a loyal community of customers, backed by a 4.9-star Trustpilot rating; a testament to our dedication to customer satisfaction and high quality service. With technical expertise, passion for our products, trade in and save program, flexible financing and free next day delivery on most products, you're in capable hands when you choose Peter Tyson.

petertyson.co.uk

Written by the company


Contact info

4.9

Excellent

TrustScore 5 out of 5

14k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(13,752)

3,017 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Speed of delivery with PT is fantastic

Speed of delivery with PT is fantastic. The clearance price bits of kit are often stupidly cheap, don't let that put you off, they don't sell cheep stuff, so when it is heavily discounted , grab it before I do . Five stars all the way.

18 June 2026
Peter Tyson logo

Reply from Peter Tyson

We're so glad to hear you're pleased with our delivery speed and the value you find in our clearance items. Thank you for the five-star rating, Andrew!

Rated 5 out of 5 stars

Polk audio XT 5.1 system

So easy and smooth,from start to finish, from ordering to at my front door 2days ,it will take me longer to get it all set up,great and efficient service

17 June 2026
Peter Tyson logo

Reply from Peter Tyson

We're so glad to hear that your experience, from placing your order to receiving it, was smooth and efficient. Thank you for your wonderful feedback, Chris!

Rated 5 out of 5 stars

Top tire customer service

When the 4K player refused to play 4K disks after just over a week I got a replacement the very next day

18 June 2026
Peter Tyson logo

Reply from Peter Tyson

We're glad we could swiftly resolve the issue with your 4K player and provide a replacement so quickly. We appreciate your feedback, Neil!

Rated 5 out of 5 stars

A good experience.

The whole experience of this purchase was very good, as was the product itself.

18 June 2026
Peter Tyson logo

Reply from Peter Tyson

We're so happy to hear that your entire purchase experience was very good, and that you're pleased with the product itself. Thank you for your wonderful feedback!

Rated 5 out of 5 stars

Great advice from Rhys at Workington…

Great advice from Rhys at Workington branch on Sonos speakers. Really pleased with the sound. Thank you

1 July 2026
Unprompted review
Peter Tyson logo

Reply from Peter Tyson

We're so pleased to hear you're happy with the advice received and are enjoying the sound of your new speakers. Thank you for your kind feedback, Thomas!

Rated 5 out of 5 stars

Great Centre Speaker

Great speaker to add to my Super Dentons - Love the Wharfedale heritage line.

12 June 2026
Peter Tyson logo

Reply from Peter Tyson

We're thrilled you love the speaker and its addition to your Super Dentons! We appreciate your positive feedback, James.

Rated 5 out of 5 stars

Competitive prices

Competitive prices. Prompt service. Very good website

17 June 2026
Peter Tyson logo

Reply from Peter Tyson

We're so happy to hear you appreciate our competitive prices, prompt service, and website! Thank you for your kind words.

Rated 5 out of 5 stars

I was charged twice and also almost had…

I was charged twice and also almost had my order delivered twice. But the lady who dealt with this problem sorted out.

16 June 2026
Peter Tyson logo

Reply from Peter Tyson

We appreciate you sharing your experience, John. We are glad our team was able to resolve the billing and delivery issue for you.

Rated 5 out of 5 stars

Probably the best online retailer for…

Probably the best online retailer for hifi. Fast delivery. Great prices. Super customer service.

17 June 2026
Peter Tyson logo

Reply from Peter Tyson

We're so happy to hear you had such a positive experience with our fast delivery, great prices, and super customer service. Thank you for your kind words, William!

Rated 5 out of 5 stars

Service at Peter Tyson -Carlisle

I have shopped several times at Peter Tyson and every single time they customer service has always been absolutely excellent to say the least. With an excellent assortment of products, prices to choose from and a wealth of friendly professional advice available from the staff one couldn't ask for more. With the added benefit of price match, trade in, clearance ,free extended guarantee and free next day delivery, this is the place I will continue to shop for all my AV and Hi-fi equipment.

16 June 2026
Peter Tyson logo

Reply from Peter Tyson

We're so pleased to hear about your consistently excellent experiences with us! It's wonderful to know that our product selection, pricing, and the professional advice from our staff have met your expectations. We truly appreciate your loyalty and look forward to assisting you with all your future AV and Hi-Fi needs.

Rated 5 out of 5 stars

Yet again excellent service

Yet again excellent service, thank you.

16 June 2026
Peter Tyson logo

Reply from Peter Tyson

Thank you for your wonderful feedback! We're absolutely delighted to hear that you consistently receive excellent service from us. We truly appreciate your continued support.

Rated 5 out of 5 stars

Really good service and advice

Really good service and advice, very friendly. I ordered a set of speakers one day and they were delivered the next. Excellent delivery service.

16 June 2026
Peter Tyson logo

Reply from Peter Tyson

We're so pleased to hear you received such excellent service and advice, and that your speakers were delivered so quickly. Thank you for your kind words, John!

Rated 5 out of 5 stars

Just ordered another pair of speakes

Just ordered another pair of speakers for the "barn". Needed advice, got just what I needed from James, looking forward to delivery. Great service yet again. Barry Pullen

30 June 2026
Unprompted review
Peter Tyson logo

Reply from Peter Tyson

We're so happy to hear we could assist you again with your speaker purchase and that you found our service great. We appreciate your continued support, Barry!

Rated 5 out of 5 stars

I had a good experience with your…

I had a good experience with your company loved my speaker it arrived when it said ig would I will look on your site again when I need additional equipment

15 June 2026
Peter Tyson logo

Reply from Peter Tyson

We're so happy to hear you had such a good experience with us and loved your speaker! It's great to know it arrived as expected. We look forward to welcoming you back for future equipment needs.

Rated 5 out of 5 stars

Arrived in quick time

Arrived in quick time, great service

16 June 2026
Peter Tyson logo

Reply from Peter Tyson

We're so pleased your order arrived quickly and that you had a great experience with our service. Thank you for your positive feedback!

Rated 5 out of 5 stars

Product is good and arrived as advised

Product arrived on time and is a significant upgrade from the previous units

15 June 2026
Peter Tyson logo

Reply from Peter Tyson

We're so glad to hear your product arrived on time and that you're enjoying the significant upgrade, Mike! Thank you for sharing your positive experience.

Rated 5 out of 5 stars

I have purchased a few high value…

I have purchased a few high value pieces of equipment from this business and I find them to be competitively priced with a fast delivery. Its nice that there are still some family owned and run stores around and as a northener, I like to support northern businesses where possible.

15 June 2026
Peter Tyson logo

Reply from Peter Tyson

We truly appreciate your continued support and kind words, Simon. We're delighted to hear that you value our competitive pricing, fast delivery, and our family-run business.

Rated 5 out of 5 stars

2nd purchase from Peter Tyson.

2nd purchase from Peter Tyson.
Bought the Denon X1800h.
Delivered within 2 days.
Fantastic avr and simple to setup.

15 June 2026
Peter Tyson logo

Reply from Peter Tyson

We are so pleased to hear you had another excellent purchase experience with us and that your Denon X1800h arrived quickly! We are glad you are enjoying your new AVR, Paul.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look