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Peter TysonReviews 

13,759
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 3,192 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the staff's helpfulness, knowledge, and professional approach in resolving issues swiftly and efficiently. Many people appreciate the competitive pricing, often finding products at great deals, sometimes even cheaper than direct from the brand. The delivery service is frequently lauded for its speed, with many orders arriving quickly, often next day, and items being well-packaged and in perfect condition. The products themselves, including refurbished and clearance items, are consistently described as high quality and performing as expected, often exceeding expectations. However, some customers also noted issues with delivery, experiencing delays, missing items, or couriers refusing to complete services like taking items inside.

What people talk about most

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the speed and efficiency, often... See more

Product

People report positive experiences with product, often noting significant upgrades and excellent sound... See more

Price

Clients share positive opinions on price, with many reviewers consistently highlighting good and competitive... See more

Service

Reviewers mention positive feedback about service, consistently praising its efficiency, speed, and... See more

Order

Customers had positive experiences with order, praising the easy-to-navigate website and smooth ordering... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I purchased a refurbished Q Acoustics QSub80 which arrived quickly in original box and in very good external condition. After setting up the unit with my NAD M10v2 and Q Acoustics 5020's I am very pl... See more

Rated 5 out of 5 stars

I have purchased a few high value pieces of equipment from this business and I find them to be competitively priced with a fast delivery. Its nice that there are still some family owned and run stores... See more

Company replied

Rated 5 out of 5 stars

Purchased twice - Firstly bough a pair of Sennheiser headphones and then Bluesound Powernode and Focal speakers. Got WhatHiFi 5 stars QED XT25 speaker cables for free! Very good customer service. Cann... See more

Company replied

Rated 5 out of 5 stars

My experience of the technical and customer support side was excellent although the product I purchased (Naim Uniti Atom) had to go back on 2 occasions as it was faulty the first time and I couldn’t g... See more

Company replied



Company details

  1. #16 of 193 best companies in Electronics store
  2. #9 of 138 best companies in Appliance shop
  3. #8 of 39 best companies in Hi-fi shop
  4. #2 of 9 best companies in Home Theatre Shop
  5. #4 of 32 best companies in Home audio shop
  6. #7 of 48 best companies in TV shop

Written by the company

Peter Tyson is a market leader in audio, visual and consumer electronics, supplying a huge range of products from popular brands, selling online and via our retail stores. We are a family owned independent business. Trading since 1966, we have established a loyal community of customers, backed by a 4.9-star Trustpilot rating; a testament to our dedication to customer satisfaction and high quality service. With technical expertise, passion for our products, trade in and save program, flexible financing and free next day delivery on most products, you're in capable hands when you choose Peter Tyson.

petertyson.co.uk

Written by the company


Contact info

4.9

Excellent

TrustScore 5 out of 5

14k reviews

5-star
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Asks customers to review

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4.9

All reviews

(13,759)

3,031 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

A very good service from ordering to a…

A very good service from ordering to a very helpful delivery man it all went well
The coffee machine is first class as well

15 June 2026
Peter Tyson logo

Reply from Peter Tyson

We're so glad to hear that your experience, from ordering to delivery, went well and that our delivery team was helpful. We hope you're enjoying your new coffee machine, Christine!

Rated 5 out of 5 stars

Satisfied Customer

Speaker was competitively priced. Ordering was easy. Delivery arrived quickly. Satisfied customer.

15 June 2026
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Reply from Peter Tyson

We're so pleased to hear you found the speaker competitively priced, the ordering process easy, and the delivery quick. Thank you for your feedback, Geoffrey!

Rated 5 out of 5 stars

Amazing customer service!

Amazing customer service!
I am amazed with the promptness of response and easiness to get things resolved. Liam from customer service team was excellent - made the whole situation so smooth and efficient. Definitely recommend!

29 June 2026
Unprompted review
Peter Tyson logo

Reply from Peter Tyson

Thanks so much for the kind words, Katarina! We're really glad our team could help you. We'll pass along your feedback, it means a lot. We appreciate you recommending us!

Rated 5 out of 5 stars

Third purchase with PT

Third purchase with PT. Great service from the get go. They have secured my custom going forward and I'll recommend them.

15 June 2026
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Reply from Peter Tyson

We're so happy to hear that you've had such consistently great experiences with us on your third purchase! We truly appreciate your loyalty and recommendation, David.

Rated 5 out of 5 stars

HMDI cable.

HMDI cable was a good price and delivery was very quick.

15 June 2026
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Reply from Peter Tyson

We are so happy to hear you received a great price and speedy delivery on your HDMI cable. We hope to help you again in the future!

Rated 5 out of 5 stars

Had product I wanted at discounted…

Had product I wanted at discounted price. Purchasing on-line was straightforward.
Delivered in good condition as promised.
This was the first time I had used this retailer, but I would certainly look to them for future purchases.

8 June 2026
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Reply from Peter Tyson

We're delighted to hear you found the product you wanted at a great price and that your online purchase was straightforward! We appreciate you choosing us and look forward to assisting you with future purchases.

Rated 5 out of 5 stars

Great price and fast delivery

Great price and fast delivery

8 June 2026
Peter Tyson logo

Reply from Peter Tyson

We're so pleased your order arrived quickly and at a great price. Thanks for choosing us—we look forward to helping you again, Mark!

Rated 5 out of 5 stars

Arcam amplifier

Arcam amplifier, excellent product very good value and prompt delivery very pleased with service

4 June 2026
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Reply from Peter Tyson

We're so pleased to hear you're happy with your Arcam amplifier and our prompt delivery service. Thank you for your kind words, Norman!

Rated 5 out of 5 stars

Clear information about the…

Clear information about the product.Straight information on the delivery and delivery made on the day they committed to.

5 June 2026
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Reply from Peter Tyson

We're so pleased to hear you found our product and delivery information clear and that your delivery arrived as committed! Thank you for your wonderful feedback.

Rated 5 out of 5 stars

First timer

Q 5040 speakers Ordered online.
A seamless experience with next day delivery and a free gift.
The speakers themselves are superb.
Will definitely use Peter Tyson again.

14 June 2026
Unprompted review
Peter Tyson logo

Reply from Peter Tyson

We're delighted to hear that you had a seamless experience and are enjoying your new Q 5040 speakers! We appreciate your kind words and look forward to serving you again, Paul.

Rated 5 out of 5 stars

Great product at a great price…

Great product at a great price delivered super promptly. What is not to like?

12 June 2026
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Reply from Peter Tyson

We are so pleased to hear you are happy with your purchase and our prompt delivery. Thank you for your kind words and for choosing us, Martin!

Rated 5 out of 5 stars

Brilliant customer service the best

Really can't praise enough with there communication with delivery info and exchange of product online. Some mega bargains to get from Peter tyson , best online hifi retailer I've used

12 June 2026
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Reply from Peter Tyson

We truly appreciate your wonderful feedback, Ben! It's fantastic to hear that our communication regarding delivery and product exchange met your expectations. We're also thrilled you found some great bargains and consider us the best online hifi retailer you've used.

Rated 5 out of 5 stars

Delivery really quick and good…

Delivery really quick and good communications

12 June 2026
Peter Tyson logo

Reply from Peter Tyson

We're so glad to hear you had a great experience with our quick delivery and good communication. Thank you for your positive feedback, Anthony!

Rated 5 out of 5 stars

Great customer service

Greatest customer service I have ever come across. I bought a Marantz CD6007 from them which unfortunately developed a fault. I contacted them on the day this happened, and as early as the next day I was able to get a replacement sent out as a result . They were quick to respond as well.

16 June 2026
Unprompted review
Peter Tyson logo

Reply from Peter Tyson

Thank you for your wonderful review, Tajul! We're so pleased to hear that we were able to resolve the issue with your Marantz CD6007 quickly and efficiently. Providing great customer service is always our top priority, and we appreciate you acknowledging our efforts.

Rated 4 out of 5 stars

Arrived day later

12 June 2026
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Reply from Peter Tyson

Thank you for your feedback, Clyde. If there's anything we could have done differently to make your experience with us 5-stars, please let us know.

Rated 5 out of 5 stars

well packed and brilliant speakers

well packed and brilliant speakers , worth every penny. would recommend company and product to others.

12 June 2026
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Reply from Peter Tyson

We're so happy to hear that your speakers arrived well-packed and that you're enjoying them, Teresa! We appreciate your kind recommendation.

Rated 5 out of 5 stars

I have been a VIP member of

I have been a VIP member of
Peter Tyson for a number of years.
I would say Peter Tyson is the best
hi-fi Company on this Island.
I have known some of the salesmen well during these years who have gone the extra mile to help with choosing equipment , delivery etc.
While , some products have fantastic price reductions.
Well done P.T. Therefore , I give Peter Tyson five stars.
I am impressed.

Mr. Jones

12 June 2026
Peter Tyson logo

Reply from Peter Tyson

Thank you for your wonderful review, Gareth! We are so pleased to hear about your long-standing positive experiences as a VIP member. It's fantastic to know our team's dedication to service and product knowledge has impressed you. We truly appreciate your five-star rating!

Rated 5 out of 5 stars

Excellent

Competitive price; quick delivery. Would use again

11 June 2026
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Reply from Peter Tyson

We're glad you found our pricing competitive and delivery swift. We appreciate your feedback!

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