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Peter TysonReviews 

13,751
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 3,192 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the staff's helpfulness, knowledge, and professional approach in resolving issues swiftly and efficiently. Many people appreciate the competitive pricing, often finding products at great deals, sometimes even cheaper than direct from the brand. The delivery service is frequently lauded for its speed, with many orders arriving quickly, often next day, and items being well-packaged and in perfect condition. The products themselves, including refurbished and clearance items, are consistently described as high quality and performing as expected, often exceeding expectations. However, some customers also noted issues with delivery, experiencing delays, missing items, or couriers refusing to complete services like taking items inside.

What people talk about most

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the speed and efficiency, often... See more

Product

People report positive experiences with product, often noting significant upgrades and excellent sound... See more

Price

Clients share positive opinions on price, with many reviewers consistently highlighting good and competitive... See more

Service

Reviewers mention positive feedback about service, consistently praising its efficiency, speed, and... See more

Order

Customers had positive experiences with order, praising the easy-to-navigate website and smooth ordering... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I purchased a refurbished Q Acoustics QSub80 which arrived quickly in original box and in very good external condition. After setting up the unit with my NAD M10v2 and Q Acoustics 5020's I am very pl... See more

Rated 5 out of 5 stars

I have purchased a few high value pieces of equipment from this business and I find them to be competitively priced with a fast delivery. Its nice that there are still some family owned and run stores... See more

Company replied

Rated 5 out of 5 stars

Purchased twice - Firstly bough a pair of Sennheiser headphones and then Bluesound Powernode and Focal speakers. Got WhatHiFi 5 stars QED XT25 speaker cables for free! Very good customer service. Cann... See more

Company replied

Rated 5 out of 5 stars

My experience of the technical and customer support side was excellent although the product I purchased (Naim Uniti Atom) had to go back on 2 occasions as it was faulty the first time and I couldn’t g... See more

Company replied



Company details

  1. #16 of 193 best companies in Electronics store
  2. #9 of 136 best companies in Appliance shop
  3. #8 of 39 best companies in Hi-fi shop
  4. #2 of 9 best companies in Home Theatre Shop
  5. #4 of 31 best companies in Home audio shop
  6. #7 of 48 best companies in TV shop

Written by the company

Peter Tyson is a market leader in audio, visual and consumer electronics, supplying a huge range of products from popular brands, selling online and via our retail stores. We are a family owned independent business. Trading since 1966, we have established a loyal community of customers, backed by a 4.9-star Trustpilot rating; a testament to our dedication to customer satisfaction and high quality service. With technical expertise, passion for our products, trade in and save program, flexible financing and free next day delivery on most products, you're in capable hands when you choose Peter Tyson.

petertyson.co.uk

Written by the company


Contact info

4.9

Excellent

TrustScore 5 out of 5

14k reviews

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Asks customers to review

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4.9

All reviews

(13,751)

3,017 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great Customer Service

The price of my item was competitive. I was kept well-informed concerning delivery. The item was securely packaged. I had cause to contact customer service and found staff to be friendly and helpful - a credit to the company.

1 July 2026
Rated 5 out of 5 stars

Refurbished Sub Woofer

I purchased a refurbished Q Acoustics QSub80 which arrived quickly in original box and in very good external condition. After setting up the unit with my NAD M10v2 and Q Acoustics 5020's I am very pleased with the overall improvement in sound. Not overpowering or boomy like my previous budget sub, but a strong and very complimentary bass sound. Well worth the money.

18 June 2026
Rated 5 out of 5 stars

JBL SA550

Made a number of online orders with Peter Tyson over the years and they have always been very competitively priced, completely hassle free with full info throughout the process.

18 June 2026
Rated 4 out of 5 stars

Highly commended.

All was good. Due to the speakers' original box not being in great condition, I would have considered wrapping it in Kraft paper to protect it from further deterioration prior to posting it. That is a minor issue though. Delighted with the purchase and service.

18 June 2026
Rated 5 out of 5 stars

I brought the Klipsch flexus core 300…

I brought the Klipsch flexus core 300 to improve my TV experience and it has very much,
With Peter Tyson exceedingly fast service in sending the soundbar to me is amazing Thank you.

19 June 2026
Peter Tyson logo

Reply from Peter Tyson

We're so pleased to hear that your new soundbar has significantly improved your TV experience, Kev! We're also delighted that you were happy with our fast service. Thank you for your kind words.

Rated 5 out of 5 stars

Would use again.

Initially hadn't heard of this website when ordering, but trusted the reviews and went for it because they offered a great price on what I wanted.
They dispatched really quickly and it was straightforward.

I encountered issues receiving my parcel because of DPD, this caused me extra stress because they returned it to Peter Tyson saying delivery was refused.
I reached out to Peter Tyson customer service who advised me that because I knew I'd miss delivery I'd requested it went to a parcel shop which apparently they couldn't do so DPD just returned it, they were very helpful.
I was refunded promptly but was advised id need to reorder, the online price was now showing higher than initially purchased for so customer service said if I reorder they would credit the difference back to original price.
Once my order completed, I emailled and they honoured what they said.

Overall I found them really easy to deal with. The only issue I had was I did initially fill out a contact form on their site and didn't get a response, it was only after I emailed that I received speedy replies.

Would definitely use again.

22 June 2026
Unprompted review
Peter Tyson logo

Reply from Peter Tyson

We are truly grateful for your detailed feedback and for choosing us, Aleisha. It is wonderful to hear that, despite the initial delivery challenges with DPD, our team was able to assist you effectively. We understand how frustrating parcel issues can be, and we are glad we could resolve the pricing discrepancy to your satisfaction. We also acknowledge your comment regarding the contact form and are actively looking into improving our response times for all communication channels. We appreciate your patience and are delighted that you would consider using us again.

Rated 5 out of 5 stars

Superb Customer Service

Delivery was quick, the price was good and the customer service has been outstanding.

The item I bought broke, no fault of the seller and they bent over backwards to ensure I received a replacement quickly.

I would highly recommend shopping with them.

9 June 2026
Peter Tyson logo

Reply from Peter Tyson

We're so pleased to hear you had such a positive experience with our customer service team and that we could quickly resolve the issue with a replacement. Thank you for your kind words and recommendation!

Rated 5 out of 5 stars

Speed of delivery with PT is fantastic

Speed of delivery with PT is fantastic. The clearance price bits of kit are often stupidly cheap, don't let that put you off, they don't sell cheep stuff, so when it is heavily discounted , grab it before I do . Five stars all the way.

18 June 2026
Peter Tyson logo

Reply from Peter Tyson

We're so glad to hear you're pleased with our delivery speed and the value you find in our clearance items. Thank you for the five-star rating, Andrew!

Rated 5 out of 5 stars

Polk audio XT 5.1 system

So easy and smooth,from start to finish, from ordering to at my front door 2days ,it will take me longer to get it all set up,great and efficient service

17 June 2026
Peter Tyson logo

Reply from Peter Tyson

We're so glad to hear that your experience, from placing your order to receiving it, was smooth and efficient. Thank you for your wonderful feedback, Chris!

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