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Peter Tyson - CarlisleReviews 

1,921
TrustScore 5 out of 5

4.9

Peter Tyson, Shaddongate, CA2 5TE Carlisle, Cumbria, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Liam W in maintenance department got hold of my issue and sorted out a solution within a day. The true test of any company is the quality of aftercare issues. In this respect I can highly recommend Pe... See more

Company replied

Rated 5 out of 5 stars

Really can't praise enough with there communication with delivery info and exchange of product online. Some mega bargains to get from Peter tyson , best online hifi retailer I've used

Company replied

Rated 5 out of 5 stars

I have shopped several times at Peter Tyson and every single time they customer service has always been absolutely excellent to say the least. With an excellent assortment of products, prices to choos... See more

Company replied

Rated 5 out of 5 stars

Just ordered another pair of speakers for the "barn". Needed advice, got just what I needed from James, looking forward to delivery. Great service yet again. Barry Pullen

Company replied


Company details

  1. #16 of 193 best companies in Electronics store
  2. #9 of 136 best companies in Appliance shop
  3. #8 of 39 best companies in Hi-fi shop
  4. #2 of 9 best companies in Home Theatre Shop
  5. #4 of 31 best companies in Home audio shop
  6. #7 of 48 best companies in TV shop

Written by the company

Peter Tyson is a market leader in audio, visual and consumer electronics, supplying a huge range of products from popular brands, selling online and via our retail stores. We are a family owned independent business. Trading since 1966, we have established a loyal community of customers, backed by a 4.9-star Trustpilot rating; a testament to our dedication to customer satisfaction and high quality service. With technical expertise, passion for our products, trade in and save program, flexible financing and free next day delivery on most products, you're in capable hands when you choose Peter Tyson.

petertyson.co.uk

Written by the company


Contact info

  • Peter Tyson, Shaddongate, CA2 5TE, Carlisle, Cumbria, United Kingdom

  • 01228 546756

4.9

Excellent

TrustScore 5 out of 5

2k reviews

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4.9

All reviews

(1,921)

3,017 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I was charged twice and also almost had…

I was charged twice and also almost had my order delivered twice. But the lady who dealt with this problem sorted out.

16 June 2026
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Reply from Peter Tyson - Carlisle

We appreciate you sharing your experience, John. We are glad our team was able to resolve the billing and delivery issue for you.

Rated 5 out of 5 stars

Service at Peter Tyson -Carlisle

I have shopped several times at Peter Tyson and every single time they customer service has always been absolutely excellent to say the least. With an excellent assortment of products, prices to choose from and a wealth of friendly professional advice available from the staff one couldn't ask for more. With the added benefit of price match, trade in, clearance ,free extended guarantee and free next day delivery, this is the place I will continue to shop for all my AV and Hi-fi equipment.

16 June 2026
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Reply from Peter Tyson - Carlisle

We're so pleased to hear about your consistently excellent experiences with us! It's wonderful to know that our product selection, pricing, and the professional advice from our staff have met your expectations. We truly appreciate your loyalty and look forward to assisting you with all your future AV and Hi-Fi needs.

Rated 5 out of 5 stars

Yet again excellent service

Yet again excellent service, thank you.

16 June 2026
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Reply from Peter Tyson - Carlisle

Thank you for your wonderful feedback! We're absolutely delighted to hear that you consistently receive excellent service from us. We truly appreciate your continued support.

Rated 5 out of 5 stars

Just ordered another pair of speakes

Just ordered another pair of speakers for the "barn". Needed advice, got just what I needed from James, looking forward to delivery. Great service yet again. Barry Pullen

30 June 2026
Unprompted review
Peter Tyson - Carlisle logo

Reply from Peter Tyson - Carlisle

We're so happy to hear we could assist you again with your speaker purchase and that you found our service great. We appreciate your continued support, Barry!

Rated 5 out of 5 stars

Great product at a great price…

Great product at a great price delivered super promptly. What is not to like?

12 June 2026
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Reply from Peter Tyson - Carlisle

We are so pleased to hear you are happy with your purchase and our prompt delivery. Thank you for your kind words and for choosing us, Martin!

Rated 5 out of 5 stars

Brilliant customer service the best

Really can't praise enough with there communication with delivery info and exchange of product online. Some mega bargains to get from Peter tyson , best online hifi retailer I've used

12 June 2026
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Reply from Peter Tyson - Carlisle

We truly appreciate your wonderful feedback, Ben! It's fantastic to hear that our communication regarding delivery and product exchange met your expectations. We're also thrilled you found some great bargains and consider us the best online hifi retailer you've used.

Rated 4 out of 5 stars

Arrived day later

12 June 2026
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Reply from Peter Tyson - Carlisle

Thank you for your feedback, Clyde. If there's anything we could have done differently to make your experience with us 5-stars, please let us know.

Rated 5 out of 5 stars

I have been a VIP member of

I have been a VIP member of
Peter Tyson for a number of years.
I would say Peter Tyson is the best
hi-fi Company on this Island.
I have known some of the salesmen well during these years who have gone the extra mile to help with choosing equipment , delivery etc.
While , some products have fantastic price reductions.
Well done P.T. Therefore , I give Peter Tyson five stars.
I am impressed.

Mr. Jones

12 June 2026
Peter Tyson - Carlisle logo

Reply from Peter Tyson - Carlisle

Thank you for your wonderful review, Gareth! We are so pleased to hear about your long-standing positive experiences as a VIP member. It's fantastic to know our team's dedication to service and product knowledge has impressed you. We truly appreciate your five-star rating!

Rated 5 out of 5 stars

Buy with confidence.

Liam W in maintenance department got hold of my issue and sorted out a solution within a day. The true test of any company is the quality of aftercare issues. In this respect I can highly recommend Peter Tyson. Buy with confidence.

25 June 2026
Unprompted review
Peter Tyson - Carlisle logo

Reply from Peter Tyson - Carlisle

We're so happy to hear our team provided such excellent aftercare and resolved your issue quickly. Thank you for your kind words and recommendation, Keith!

Rated 5 out of 5 stars

Always great service and delivery…

Always great service and delivery times. Bought this as a pre used product, in great condition and priced well

4 June 2026
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Reply from Peter Tyson - Carlisle

We're so pleased you found our service and delivery great. We appreciate your positive feedback on the product's condition and price.

Rated 5 out of 5 stars

Received the delivery on time and item…

Received the delivery on time and item as expected, Fantastic service.

11 June 2026
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Reply from Peter Tyson - Carlisle

We're so pleased you received your item on time and as expected. Thank you for choosing Peter Tyson.

Rated 5 out of 5 stars

I recently purchased a MeacoCool MC…

I recently purchased a MeacoCool MC Series Pro 10000 BTU portable air conditioner from Peter Tyson.

There were a few issues during the process, including delays obtaining stock updates, an initial invoice that referenced the wrong model, and a failed first delivery attempt due to the lift in my building being out of service. However, whenever I contacted customer services, they were responsive and helpful in resolving matters.

The team accommodated my request to change from the 9000 BTU model to the 10000 BTU version, confirmed the correct unit had been dispatched, and kept me updated when I raised concerns. The correct unit was ultimately delivered, and the delivery driver was very helpful in assisting with getting the unit upstairs.

Overall, I found Peter Tyson to be professional, competitively priced and customer-focused. While communication could have been a little more proactive at times, I was pleased with the way the issues were handled and would happily purchase from them again.

3 June 2026
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Reply from Peter Tyson - Carlisle

We truly appreciate your detailed feedback and are glad to hear that, despite the initial challenges, we were able to resolve everything to your satisfaction. We value your business and look forward to serving you again.

Rated 3 out of 5 stars

Late delivery. Needed to be chased

Bought a portable ac with next weekday delivery fee paid. No oroduct arrived for more than a week. Company did not deliver until i phoned them. Product recieved 2 days later after phoning them. Company did not offer to refund the 10pound next weekday delivery probably because i did not ask.

3 June 2026
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Reply from Peter Tyson - Carlisle

Hi,

Sorry to hear about the delays with receiving your order.

Having checked the order, our sales team should have been in touch at the start to let you know that we were awaiting stock from the suppliers and, as soon as the stock arrived it was then dispatched and delivered on your chosen day.

Kind Regards

Rated 5 out of 5 stars

Excellent Product

Great price. Fast delivery. Good communication. Excellent product.

9 June 2026
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Reply from Peter Tyson - Carlisle

We are so glad you enjoyed your experience with us. Thank you for your kind words!

Rated 5 out of 5 stars

Exceptional customer service from start to finish

I recently purchased a Chord Qutest DAC from Peter Tyson and encountered an issue where a USB cable became stuck in the unit’s port, making it impossible to repack for return. From the moment I contacted them, Liam handled everything with patience, efficiency and professionalism throughout.

Despite the complications — including me being on holiday abroad at the time — Liam arranged an exchange, adjusted the collection date to suit my schedule, and even provided clear practical advice on how to package the unit safely given the cable issue. The turnaround was remarkably fast, with the unit reviewed and the cable successfully removed without any damage.

Communication was prompt, friendly and thorough at every stage. This is exactly the kind of after-sales service that makes a real difference, and I wouldn’t hesitate to buy from Peter Tyson again.

Highly recommended. 👍

22 June 2026
Unprompted review
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Reply from Peter Tyson - Carlisle

We are so pleased to hear about your positive experience with us, especially regarding the support you received. It's wonderful to know that we could assist you efficiently and professionally, even with the complications. We truly appreciate your kind words and recommendation, Robert.

Rated 5 out of 5 stars

Easy to order

Easy to order, website good. Delivery was as promised

8 June 2026
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Reply from Peter Tyson - Carlisle

We're glad you found ordering easy and delivery as promised. Thank you, John!

Rated 5 out of 5 stars

I have been buying from Peter Tyson's…2 years now

I have been buying from Peter Tyson's now for over 2 years, i have always had great service from them, nothing is to much trouble. I will continue to keep buying from them.

8 June 2026
Peter Tyson - Carlisle logo

Reply from Peter Tyson - Carlisle

Thank you for your continued loyalty and kind words, Paul! We are delighted to know you consistently receive great service from us. We appreciate your business.

Rated 5 out of 5 stars

Excellent service and couldn't do…

Excellent service and couldn't do enough. I'll be definitely buying off peter tyson again brilliant and very friendly and helpful staff.

8 June 2026
Peter Tyson - Carlisle logo

Reply from Peter Tyson - Carlisle

We're so glad to hear you had such a positive experience with our team. Your kind words mean a lot to us, and we look forward to seeing you again, Lee!

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