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Peter Tyson Reviews 

14,042
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 3,230 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the extremely fast delivery service and excellent pricing offered on a wide range of audio equipment and electronics. People also note that products arrive securely packaged, in perfect condition, and exactly as described on the website. Some reviewers were not happy with receiving items in damaged or unsealed boxes, causing concerns about packaging standards. Others mentioned having to actively follow up over phone and email to get updates regarding back-ordered or delayed purchases. A few consumers also experienced initial courier issues or minor delivery delays when ordering special equipment.

What people talk about most

Delivery service

Consumers find delivery service to be efficient and timely. Reviewers frequently report that packages arrive... See more

Product

Reviewers mention positive feedback about product quality, noting that items arrive promptly, work perfectly,... See more

Price

Reviewers highlight positive aspects of price, consistently reporting great deals, excellent clearance... See more

Service

Clients share positive opinions on service, consistently highlighting efficiency, speed, and helpfulness... See more

Order

Users describe positive interactions with order, noting that the website is easy to navigate and transactions... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ordered several items from the company & have found them both helpful & quick with deliveries. Can't fault their pricing. They are also attentive & helpful with after sales service with timely resp... See more

Company replied

Rated 5 out of 5 stars

FiiO player wanted but delivery uncertainty with all sources. Call to PT: issue is with 32GB chips sources. 64GB ok and in stock. PT prices as good as anybody's and free pnp with two wd delivery. Orde... See more

Company replied

Rated 5 out of 5 stars

I have recently spent some time in the Carlisle store I must say the service that I received was second to none the member of staff that assisted me was James Graham I can highly recommend his se... See more

Company replied

Rated 5 out of 5 stars

I've ordered a few items from Peter Tyson, through Amazon UK page, expensive Samsung oled tv through their eBay page and just now i ordered through their own website a pair of heavy Klipsch bookshelf... See more

Company replied



Company details

  1. #16 of 189 best companies in Electronics store
  2. #9 of 134 best companies in Appliance shop
  3. #7 of 38 best companies in Hi-fi shop
  4. #2 of 9 best companies in Home Theatre Shop
  5. #4 of 31 best companies in Home audio shop
  6. #7 of 48 best companies in TV shop

Written by the company

Peter Tyson is a market leader in audio, visual and consumer electronics, supplying a huge range of products from popular brands, selling online and via our retail stores. We are a family owned independent business. Trading since 1966, we have established a loyal community of customers, backed by a 4.9-star Trustpilot rating; a testament to our dedication to customer satisfaction and high quality service. With technical expertise, passion for our products, trade in and save program, flexible financing and free next day delivery on most products, you're in capable hands when you choose Peter Tyson.

petertyson.co.uk

Written by the company


Contact info

4.9

Excellent

TrustScore 5 out of 5

14k reviews

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4.9

All reviews

(14,042)

3,121 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great item being a x demo looks like…

Great item being a x demo looks like new very quick delivery thanks

30 July 2026
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Reply from Peter Tyson

We're so pleased to hear you're happy with your item and that it arrived looking like new, especially with such quick delivery. Thank you for your positive feedback, David!

Rated 5 out of 5 stars

A coaxial cable exactly as described

A coaxial cable exactly as described. Good price. Fast delivery. It works very well connecting a CD player to an amp so the amp’s DAC is now used enhancing the sound.

30 July 2026
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Reply from Peter Tyson

We're delighted to hear that the coaxial cable met your expectations and that you're enjoying enhanced sound quality. Thank you for your positive feedback regarding the product and our service, Chris!

Rated 5 out of 5 stars

Really quick delivery

Really quick delivery, great communication. Exactly what I wanted for my son’s birthday. Would
Definitely recommend Peter Tyson.

29 July 2026
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Reply from Peter Tyson

We're so happy to hear that your delivery was quick and communication was great! It's wonderful to know you found the perfect item for your son's birthday. We truly appreciate your recommendation, Hannah.

Rated 5 out of 5 stars

Efficient and accurate chat led to bargain buy.

Spoke to someone on chat about the options available as there was a few discounted items and they responded quickly, explained it clearly and I ordered straight away. Order was with me in a few days and very happy, exactly as described, slightly scruffy box as it was new but returned but I don't use the box :)

29 July 2026
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Reply from Peter Tyson

We're delighted to hear that our chat team provided quick and clear assistance, helping you find the perfect discounted item. It's wonderful that your order arrived promptly and that you're happy with the product, even with a slightly scruffy box!

Rated 5 out of 5 stars

Very good price great communication…

Very good price great communication speedy delivery Very Pleased

29 July 2026
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Reply from Peter Tyson

We're so pleased to hear you had such a positive experience with our pricing, communication, and delivery! Thank you for your kind words, Robert.

Rated 5 out of 5 stars

Good solid speakers look great with or…

Good solid speakers look great with or without grill sound amazing

30 July 2026
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Reply from Peter Tyson

We're so happy to hear you're enjoying your new speakers! It's wonderful to know they look and sound amazing for you. Thank you for sharing your positive feedback, Margaret.

Rated 5 out of 5 stars

A class act...

I ordered and paid for, a mint used Fiio DAP, for a very good price. However, a Peter Tyson sales person 'phoned a couple of days later to tell me it was no longer available, due to an administrative mix-up, but they would supply me with a new unit at the same price...
This is only one of the reasons why they're the first company I'd contact whenever I decide to purchase hifi of any sort.
They're a five star class act, and always respect the customer. I'd recommend them wholeheartedly.

29 July 2026
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Reply from Peter Tyson

We are so pleased to hear that we could resolve the mix-up with your order by providing a new unit. It's wonderful to know that our commitment to customer satisfaction shines through and that you would recommend us wholeheartedly. Thank you for your kind words, Alan!

Rated 5 out of 5 stars

I've purchased several items from Peter…

I've purchased several items from Peter Tyson online and I've visited the store and in each instance I really can't fault the service. Dispatch is always fast and to date, anything I've ordered has arrived the next day. The description on the used, nearly new and refurbished items has been very accurate. I get the feeling that Peter Tyson really understands the 'sensibilities' of their customer. You can't rely on reviews/marketing or salespeople to describe how you will hear the sound from a pair of speakers; you need to hear them for yourself. My visit to PT was off chance, and my budget was relatively mediocre but despite this, nothing was too much trouble, and the exercise really gave me the direction I needed to make the right choice. In the end, it lead me to pick up a pair of refurbished speakers that I'd never have considered, prior to visiting PT. Listening to several pairs of speakers realy opened my ears to the type of sound I wanted to hear!

29 July 2026
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Reply from Peter Tyson

We are absolutely delighted to hear about your positive experiences with us, both online and in-store! It's wonderful to know that our dispatch speed and accurate descriptions have met your expectations. We truly strive to understand our customers' needs, especially when it comes to finding the perfect sound. We're so pleased that your visit helped you discover speakers you might not have considered otherwise, and that it opened your ears to new possibilities. Thank you for sharing your valuable feedback, Anthony!

Rated 5 out of 5 stars

Bargain Price on Clearance Item and Quick Delivery

Was looking for a new subwoofer after my old one died and got what I think is a great bargain on an Acoustic Energy AE subwoofer on clearance, getting it for less than half price after signing up for the free VIP club.

Delivery was very quick, within 2 days of ordering and the subwoofer was in excellent condition.

Very happy with my purchase and experience and will be checking Peter Tyson first when I need new AV equipment.

21 July 2026
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Reply from Peter Tyson

We are so pleased to hear you found a great bargain on your new subwoofer and that our VIP club could help! It's wonderful to know the delivery was quick and the item arrived in excellent condition. We look forward to assisting you with your AV equipment needs in the future.

Rated 5 out of 5 stars

Good communication

Good communication, prompt delivery and everything in good order.

16 July 2026
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Reply from Peter Tyson

We're so pleased to hear you experienced good communication, prompt delivery, and that everything was in good order. Thank you for your positive feedback, Carl!

Rated 5 out of 5 stars

Prompt delivery

Prompt delivery, good price. 5 star

28 July 2026
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Reply from Peter Tyson

We're so glad to hear you appreciated our prompt delivery and pricing. Thank you for your wonderful feedback, James!

Rated 5 out of 5 stars

Good product delivered really quickly…

Good product delivered really quickly and as described thanks

28 July 2026
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Reply from Peter Tyson

We're so pleased to hear that you received a good product delivered quickly and exactly as described. Thank you for your positive feedback!

Rated 5 out of 5 stars

Great prices very helpful

Great prices very helpful

26 June 2026
Unprompted review
Peter Tyson logo

Reply from Peter Tyson

We're so glad to hear you found our prices great and our team helpful! Thank you for your wonderful feedback, Greg.

Rated 5 out of 5 stars

Trustworthy, caring & great service

Very quick replies and service.
A clean and easy to follow website with very helpful information about each item.
Good follow up and a strong feeling that the customer is really important.
There was no hidden pressure or over the top superlatives.
They are now my 1st choice for any electronic products.

21 July 2026
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Reply from Peter Tyson

We are so pleased to hear that you found our service and website to be so helpful and easy to use. It's wonderful to know you felt valued and that we've become your first choice for electronics, Chris!

Rated 5 out of 5 stars

Everyone that works there that I've…

Everyone that works there that I've dealt with has been great. Competitive prices, quick delivery, excellent communication.

28 July 2026
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Reply from Peter Tyson

We're so pleased to hear that our team has been great and that you've experienced competitive prices, quick delivery, and excellent communication. Thank you for your wonderful feedback, Jules!

Rated 5 out of 5 stars

Sonus Faber Omnia issue immediately resolved

I bought a beautiful Sonus Faber Omnia from Peter Tyson. Their pricing was fantastic so took the plunge not knowing the firm very well.

The speaker arrived in great time and worked perfectly. However I could not get the controller working and started to regret not using my local store. However I couldn’t have been happier with the service I received from Liam W. He patiently diagnosed the issue, then sent me a video of him removing the battery compartment when I couldn’t do it at home. Now everything is working brilliantly and I couldn’t be more impressed with their service.

11 August 2026
Unprompted review
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Reply from Peter Tyson

We are so glad to hear that you are enjoying your new speaker! It's wonderful to know that our team could assist you in getting everything working perfectly, especially with the controller issue. Thank you for your kind words about our service, Tom.

Rated 5 out of 5 stars

Excellent product

Excellent product, great service. Thankyou.

27 July 2026
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Reply from Peter Tyson

We are so glad you enjoyed our product and service. We appreciate your kind words and positive feedback, Ian!

Rated 5 out of 5 stars

The speakers I ordered were out of…

The speakers I ordered were out of stock but they contacted me with an upgraded solution, which I accepted. Quick delivery and a really quality pair of Kef speakers

27 July 2026
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Reply from Peter Tyson

We're so glad we could provide an excellent solution when your initial choice was unavailable. We appreciate your understanding and are delighted you're enjoying the quality speakers, Kevin!

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