Kim was AMAZING! Very thorough and detailed. She knew the answers to all my questions, and made sure I understood before we moved on to the next topic. Plus, it was an absolute joy to work with her... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Darren was so helpful, explaining everything about pet insurance for my lovebird PeeWee. I was treated with respect and genuine compassion over the care for my feathered friend into his golden years.... See more
I wish I got her name yesterday but I spoke to this lovely lady about adding my new dog to my current pet insurance policy. She was so helpful and explained everything so well. It was really such an e... See more
Our Rusty last summer stepped on a red ant and was in terrible pain. His paw swelled and our wonderful vet took immediate action to reduce swelling and pain. We submitted this to Nationwide and they... See more
Company details
Written by the company
America’s #1 pet insurance provider. Whether they have two legs or four, every family member deserves quality health care. Our pet health insurance plans give you the freedom to use any vet, anywhere, including specialists and emergency providers. Nationwide offers industry-leading pet health insurance for dogs, cats, birds and exotic pets. Over 1 million pets protected!
Contact info
P.O. Box 183143, 43218, Columbus, United States
- 800-540-2016
- customercare@petinsurance.com
- www.petinsurance.com
4.4
Excellent
4k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
It is very easy to navigate and the prices are great and reasonable
It is very easy to navigate and understand the plans,and the prices are good.
23 July 2026
Adrianna was great and made adding…
Adrianna was great and made adding mango to my policy painless!
23 July 2026
Eric was great to work with
Eric was great to work with, patiently explained the options available.
23 July 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
The first contact I had was really…
The first contact I had was really good. Then when I called to actually sign up I felt I was not being treated very well. The individual helping me made me feel like they didn't want to be bothered. I have had your ins for 14 yrs prior and things have changed a lot I guess with the new policy I am getting, I almost decided to look elsewhere
I contacted the billing dept the next day and had a very good experience with the lady I spoke with. She helped me get things staightened out and was very helpful. I give her a 5 star rating!
23 July 2026
Reply from Nationwide Pet Insurance
Hi Mary Bielak,
Thank you for taking the time to share your feedback with Nationwide Pet Insurance. We appreciate the opportunity to assist you and address any concerns you may have.
A member of our team will review your information and contact you as soon as possible to discuss your experience and answer any questions. If there is anything we can do in the meantime, please let us know.
Thank you for being a valued member. We look forward to speaking with you soon.
Was an easy experience.
23 July 2026
Staff is good a very helpful
Answered my questions easy to understand. Explained the opinions clearly.
Made it easy to decide the coverage I needed for my dog. Was very easily to enroll.
22 July 2026
Representative was professional
Representative was professional, patient, and helpful in setting up new dog insurance policy. This will be our second time using Nationwide Insurance and we are happy about that.
22 July 2026
Elaine was great
Elaine was great! Answered all my questions and explained everything very well!
22 July 2026
The agent was very helpful and answered…
The agent was very helpful and answered all my questions clearly.
22 July 2026
The application process was quick and…
The application process was quick and easy. However, I should be able to add my adult children as policyholders not just me and my wife. I also don't understand the need for underwritting for Pet Insurance.
22 July 2026
Reply from Nationwide Pet Insurance
Hello Chermark Pettigrew,
Thank you for taking the time to share your feedback with Nationwide Pet Insurance. We appreciate the opportunity to assist you and address any concerns you may have.
A member of our team will review your information and contact you tomorrow to discuss your experience and answer any questions. If there is anything we can do in the meantime, please let us know.
Thank you for being a valued member. We look forward to speaking with you soon.
Easy to understand and straightforward…
Easy to understand and straightforward to apply. Made the experience actually enjoyable!
22 July 2026
Warning!
Warning: Do not buy their insurance. They will deny every claim you submit. Reasons? Looks like they come up with them on the fly.
I wrote hundreds of reviews and this is the first negative one.
17 July 2026
Unprompted review
Easy to apply, but adjustments take a long time.
Although the application process is easy, if you apply through an employer and need to update your address, the process is slow because the change must be made via the employer, and you have to wait for the data to synchronize with Nationwide.
22 July 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.