Me and my family are just coming to the end of our journey with Phillip James and we’d love to thank wholeheartedly Franca for her continued genuine support throughout the process of selling our firs... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I can't recommend enough. I must admit and am ashamed to say I've had unsavoury views of estate agents in the past. But we happened upon the PJK Heaton Moor team when they were selling out dream house... See more
Company replied
We are so pleased that we chose Philip James to market and sell my Father/Mother-in-laws property. On initially meeting Franca Carbone I was more than satisfied with her professional and informative a... See more
Company replied
I sold my flat through Philip James in Didsbury. Thanks to Sophie Wood for her very friendly but professional manner and for ensuring that everything went smoothly during the sale of my flat. Her l... See more
Company replied
Company details
Written by the company
THE PHILIP JAMES GROUP ARE MANCHESTER’S LARGEST INDEPENDENT SALES, LETTINGS AND MANAGEMENT AGENT. The previous five years have seen The Philip James Group grow to manage assets worth of ONE BILLION POUNDS WORTH OF ASSETS. This has been achieved through various mergers and acquisitions. At present we employ over EIGHTY PROFFESIONAL STAFF over FOUR OFFICES ACROSS MANCHESTER. Always looking to expand and innovate the Philip James Group have introduced an exclusive Buy to Let Investors Club whereby investors can have access to developments, land and properties off market. Every year we have over four thousand properties available to investors. Please contact Neil Ryder on 0161 434 5009 or neil@philipjames.co.uk
Contact info
United Kingdom
- www.philipjames.co.uk
3.8
Great
366 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
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Made viewing through Titu (Philip James…
Made viewing through Titu (Philip James on Newton Street)- Viewing was arranged quickly and was an easy process to apply for the property.
25 November 2024
Unprompted review
Reply from Philipjames
Dear C Jones
Thank you for your feedback! We're pleased to hear that Titu provided a smooth and efficient viewing experience for you. We strive to make the process as seamless as possible, and we're glad we could assist. If you have any further questions, feel free to reach out!
Kind Regards: The Philip James team
Good visit from louis
25 November 2024
Unprompted review
Reply from Philipjames
Dear Robert
Thank you for your feedback! We're glad to hear you had a good visit with Louis. If there's anything else we can assist you with, please don't hesitate to reach out!
Kind Regards: The Philip James Team
Accompanied viewing with Tito
I met up with Tito on Friday. He was punctual, polite and answered questions. Any that he didn’t know the answer to, he said that he would find out. He also explained the process should I want to take this further.
Tito is a really pleasant guy and it was a pleasure to meet him.
22 November 2024
Unprompted review
Reply from Philipjames
Dear Rita
Thank you for sharing your experience! We're so glad to hear that Titu provided such a professional and pleasant service during your meeting. His punctuality, politeness, and commitment to finding answers truly reflect his dedication to helping clients. We'll be sure to share your kind words with him
Kind Regards: The Philip James Team
Jodie and Grace in Credit Control
I'd like to thank Jodie and Grace for their tenacity - their persistence and expertise in chasing arrears has finally paid off and I'm very appreciative of their efforts.
22 November 2024
Unprompted review
Reply from Philipjames
Dear I Hornby
Thank you for your kind words and recognition! We're delighted to hear that Jodie and Grace's persistence and expertise made a difference. Your appreciation means a lot, and we'll be sure to pass along your thanks to them. If you need any further assistance, we're here to help!
Kind Regards: The Philip James Team
I viewed a flat hosted by agent Titu…
I viewed a flat hosted by agent Titu from Phillip James estate agents, Manchester - Didsbury. Agent Titu was professional, extremely knowledgeable, and took his time explaining all of the details needed to ensure a successful outcome of this viewing. Agent Titu's customer service skills are second to none!
22 November 2024
Unprompted review
Reply from Philipjames
Dear Preston
Thank you for your glowing review! We're thrilled to hear about your positive experience with Titu. His professionalism, expertise, and dedication to ensuring a successful viewing truly set him apart. We'll make sure to pass along your kind words to him. If you need any further assistance, don't hesitate to reach out!
Kind Regards: The Philip James Team
Sharon Turner has been excellent
Sharon Turner has been excellent. She ensured we got a washing machine replaced in record time as when the first company didn’t come through as expected, the turn around time in getting a second company was not only quick but exceptional with nice sms reminders from start to delivery point. Workers too were polite.
22 November 2024
Unprompted review
Reply from Philipjames
Dear GYO
Thank you for your fantastic feedback! We're delighted to hear Sharon went above and beyond to ensure your washing machine was replaced quickly and efficiently. It's great to know the process was smooth, and even the delivery team impressed with their professionalism. We'll be sure to share your kind words with Sharon and the team
Kind Regards: The Philip James Team
Amy Reeves at the didsbury office was…
Amy Reeves at the didsbury office was very helpful when I attended looking for some advice and knowledge of the area as I'm looking to move into the area.
18 November 2024
Unprompted review
Reply from Philipjames
Dear Jess
Thank you for your feedback! We're delighted to hear that Amy was able to assist you with helpful advice and insights about the area. She’s a valued member of our team, and we’re glad she made your experience a positive one.
Kind Regards: The Philip James Team
Polite and helpful staff
Popped into the didsbury office on my lunch and was helped by Amy who gave me some really useful advice. Thank you!
18 November 2024
Unprompted review
Reply from Philipjames
Thank you for your kind words! We're so pleased to hear that Amy was able to provide helpful advice during your visit to our Didsbury office. She’ll be thrilled to know her assistance made a difference.
Kind Regards: The Philip James Team
Sharon the Superstar
I had an issue with my bed frame and Sharon assisted me. Her response time was super quick & she helped me every step of the way, ordering & arranging delivery/build of a new bed. I can’t thank Sharon enough, thank you for all of your help!
13 November 2024
Unprompted review
Reply from Philipjames
Dear Tilly
Thank you so much for your wonderful review! We're thrilled to hear that Sharon provided such excellent support and resolved the issue with your bed frame quickly and efficiently. Your satisfaction is our top priority, and we’ll be sure to pass along your kind words to Sharon.
Kind Regards: The Philip James Team
Yet another fail
I roused the enthusiasm to go into the local office on Burton Road to ask them to remove the 'Let By' board they had planted, contrary to the lease, on our flats' land. Spoke to 'James the Manager' who assured me it would be removed 'by late next week'.
It's late next week
The board's still there
Editted 15/11/24: amazingly they've now got rid of the board - as well as the SECOND one that had a brief appearance at the location. The test will be whether they resist the temptation to repeat the mistake!
1 November 2024
Unprompted review
Reply from Philipjames
Dear Bruce
Thank you for bringing this to our attention, and we apologize for the inconvenience. We value your feedback and understand the importance of adhering to lease terms. I will forward this on to our team.
Kind Regards: The Philip James Team
Referencing - Thank you Grace
Needed a letter headed reference from the landlord, send my query just before 5pm the day before to Charlotte. Grace picked this up as Charlotte was on AL and sent through the document the next morning saving the hassle of having to wait. Thanks so much Grace, really have appreciated your help.
29 October 2024
Unprompted review
Reply from Philipjames
Dear Khadija
Thank you for your kind review! We’re so glad Grace was able to assist you promptly and make the process easier. We truly appreciate your feedback and are happy to have been of help!
Kind Regards: The Philip James Team
Absolutely shocking service
Absolutely shocking service. They failed to tell me that there would be major building works going on in the block of flats before renting, there's now been constant drilling all day long for weeks now, I've also got builders doing work right outside my window at any time of the day doesn't matter if it's 8am or 8pm ,I've tried to contact them about it multiple times but they don't respond at all to any problems you bring up.
4 November 2024
Unprompted review
Reply from Philipjames
Dear Louie
Thank you for sharing your feedback, and we’re truly sorry to hear about the issues you’ve experienced. We understand how disruptive this must be, and we are currently looking into the situation.
Kind Regards: The Philip James Team
Viewings cancelled 3 minutes before
Gone through Rightmove to rent a house, response to the enquiry was slow enough as it is, got one booked in via email after a week. Travel to the house was 30 minutes at the time it was booked (4.30pm) so arrangements were made around work etc only to receive a text at 4.27pm to cancel the viewing due to the occupant cancelling.
Viewings should be arranged by Philip James when the tenant has pre agreed so I’m not sure how this happens, and also I’m sure more than 3 minutes notice could’ve been given to prevent us wasting our time.
30 October 2024
Unprompted review
Reply from Philipjames
Dear Rachel
Thank you for sharing your experience with us. We sincerely apologize for the inconvenience you faced with the slow response time and the last-minute cancellation of your viewing. We understand how frustrating this situation must have been, especially after making arrangements to travel to the property.
Your feedback is invaluable, and we will address this internally to ensure that viewings are managed more effectively.
Kind Regards: The Philip James Team
Thanks, Maria!
Maria did a wonderful job assisting with the property viewing appointment. She provided complete information about the area, the house, bills, nearby schools, and transport. It was clear she was happy to deliver excellent service.
16 October 2024
Unprompted review
Reply from Philipjames
Dear Tatiana
Thank you so much for your lovely feedback! We’re delighted to hear that Maria was able to make your viewing experience so informative and enjoyable. She takes pride in providing thorough information and excellent service, so it’s wonderful to know her efforts made a difference. If you have any further questions, please don’t hesitate to reach out!
Kind Regards: The Philip James Team
Maria took us to look at two…
Maria took us to look at two properties. The introduction of properties were very clear. She could tell us an answer at once when we asked for some questions. She was very smart and knew at a glance that we didn't like the first property. High expressive ability, bright smile and very beautiful appearance which represents your company's super points.
15 October 2024
Unprompted review
Reply from Philipjames
Dear Hung
Thank you so much for your wonderful feedback! We’re delighted to hear that Maria provided such clear introductions to the properties and was able to respond to your questions promptly. Her ability to read your preferences and provide a positive experience reflects our commitment to excellent service. We appreciate your kind words about her professionalism and demeanor. If you have any further questions or need assistance, please don’t hesitate to reach out!
Kind Regards: The Philip James Team
Viewing
Everything is excellent, Maria the lady who attended to me was nice and she explained everything I needed. She did absolutely well
14 October 2024
Unprompted review
Reply from Philipjames
Dear Owode
Thank you for your kind words! We’re thrilled to hear that Maria provided you with excellent service and clearly explained everything you needed. Your satisfaction is our top priority, and we appreciate your feedback. If you need any further assistance, feel free to reach out!
Kind Regards: The Philip James Team
Maria is Great!
Maria was incredibly kind and helpful, and very honest too! She gave us good tips on finding a decent property, showed us around the property with joy, kindly answered our every question, and was very supportive throughout the initial enquiry to application.
16 October 2024
Unprompted review
Reply from Philipjames
Dear Cameron
Thank you for your wonderful feedback! We're delighted to hear that Maria was so kind and helpful throughout your experience. Providing support and valuable tips is what we strive for, and it’s great to know she made a positive impact. If you have any more questions or need further assistance, please don’t hesitate to reach out!
Kind Regards: The Philip James Team
Philip James, Brilliant Maria
Maria was the agent showing myself around and she was brilliant. Very attentive and provided a wealth of information about the property and renting in general. Would highly recommend to anyone.
16 October 2024
Unprompted review
Reply from Philipjames
Dear Lewis
Thank you so much for your fantastic feedback! We’re thrilled to hear that Maria provided you with such attentive service and valuable information. Recommendations like yours mean a lot to us! If you need any further assistance, feel free to reach out.
Kind Regards: The Philip James Team
AVOIDDDDDDDD
AVOIDDDDDDDD
If you're a landlord, get the hell away from this company.
Communication is terrible. Staff are useless. They book things and charge you without your permission. Put rent up without telling you and then you miss out on a month's rent because they can't fill the place.
Not worth the high fees at all.
17 October 2024
Unprompted review
Reply from Philipjames
Dear Sarah
Thank you for bringing this to our attention, and we sincerely apologize for the inconvenience caused. We understand your concerns, and we will look into this matter immediately to ensure it is addressed properly. Your feedback is important to us
Kind Regards: The Philip James Team
Amazing experience
I have rented through Phillip James for years, they have always been super helpful. There really quick at getting any problems sorted and the customer service from them is always fab.
1 June 2024
Unprompted review
Reply from Philipjames
Dear Hannah
Thank you for your wonderful feedback! We’re thrilled to hear that you've had such a positive experience with us over the years. Our team strives to provide quick and effective solutions, and it’s great to know that our customer service has consistently met your expectations. If you ever need further assistance, don’t hesitate to reach out!
Kind Regards: The Philip James Team
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