Me and my family are just coming to the end of our journey with Phillip James and we’d love to thank wholeheartedly Franca for her continued genuine support throughout the process of selling our firs... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I can't recommend enough. I must admit and am ashamed to say I've had unsavoury views of estate agents in the past. But we happened upon the PJK Heaton Moor team when they were selling out dream house... See more
Company replied
We are so pleased that we chose Philip James to market and sell my Father/Mother-in-laws property. On initially meeting Franca Carbone I was more than satisfied with her professional and informative a... See more
Company replied
I sold my flat through Philip James in Didsbury. Thanks to Sophie Wood for her very friendly but professional manner and for ensuring that everything went smoothly during the sale of my flat. Her l... See more
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Company details
Written by the company
THE PHILIP JAMES GROUP ARE MANCHESTER’S LARGEST INDEPENDENT SALES, LETTINGS AND MANAGEMENT AGENT. The previous five years have seen The Philip James Group grow to manage assets worth of ONE BILLION POUNDS WORTH OF ASSETS. This has been achieved through various mergers and acquisitions. At present we employ over EIGHTY PROFFESIONAL STAFF over FOUR OFFICES ACROSS MANCHESTER. Always looking to expand and innovate the Philip James Group have introduced an exclusive Buy to Let Investors Club whereby investors can have access to developments, land and properties off market. Every year we have over four thousand properties available to investors. Please contact Neil Ryder on 0161 434 5009 or neil@philipjames.co.uk
Contact info
United Kingdom
- www.philipjames.co.uk
3.8
Great
366 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
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Time wasting
Oh I can't even count the number of enquires and calls i have made to this agent. No response for the emails and calls always goes to voicemail. I don't know why they bother listing houses when they won't even respond. So exhausting.
26 July 2024
Unprompted review
Reply from Philipjames
Dear Sayo
We sincerely apologize for the inconvenience you have experienced with our service. We understand how frustrating it can be not to receive timely responses to your inquiries. This is indeed a very busy period for us. Please know that we are working diligently to address this issue and improve our response times.
Kind Regards: The Philip James Team
Working in partnership
Having worked in partnership with Philip James for a number of years, they are always looking to improve the service they offer their landlords and tenants.
Customer focused and special praise to Chloe, Ben & Rob for challenging to get the right result for their clients.
Nigel @ The Lettings Hub
23 July 2024
Unprompted review
Reply from Philipjames
Dear Nigel
Thank you for your great review , kind words and continued partnership with Philip James. Chloe, Ben, and Rob are truly dedicated to achieving the best results for our clients, and your special praise means a lot to them.
Kind Regards: The Philip James Team
Would recommend Jae
Jae was very easy to communicate with and very efficient at dealing with everything needed to market and sell our properties without any drama .
Also a nice person which helps
Would recommend .
23 July 2024
Unprompted review
Reply from Philipjames
Dear Rachel
Thank you for your fantastic review! We're delighted to hear that Jae made the process of marketing and selling your properties smooth and efficient. It's wonderful to know that communication was easy and everything was handled professionally. Jae truly is a great asset to our team.
Kind Regards: The Philip James Team
Late and overcrowded viewings. Terrible response time.
I originally enquired on rightmove about multiple properties. Calling via the phone number given on rightmove lead to an automated response telling me to 'enquire on rightmove.' It took multiple days to even get a response from the company.
I managed to get a viewing booked for 1 property. 15 minutes after my booking time, I was still sat in the lobby, waiting when the agent and 15+ other people arrived to view the same property. Other people I was sat with were waiting 45 minutes with no communication as to what was going on.
I hold nothing against the man doing the viewings as he seems to have been thrown under the bus and given far too many viewings than one person can handle.
11 July 2024
Unprompted review
Reply from Philipjames
Dear Tom
Thank you for sharing your experience with us. We apologize for the inconvenience and frustration you encountered during your property search.
We take your feedback seriously and are committed to improving our processes. Please email us at marketing@philipjames.co.uk with more details so we can address this issue directly.Thank you for bringing this to our attention.
Kind Regards: The Philip James Team
Nowshia was great from start to finish!
11 July 2024
Unprompted review
Reply from Philipjames
Dear Matt
Thank you for your feedback! We're delighted to hear that Nowshia provided you with excellent service from start to finish. We'll be sure to pass on your kind words to her. If you need any further assistance, please don't hesitate to reach out. Thanks again!
Kind Regards: The Philip James Team
Incredible service from start to…
Incredible service from start to finish! We initially went with an online estate agent and after 12 months on the market with them we decided to give Phillip James a shot, best decision we ever made! They not only managed to sell the property in a reasonable timeframe but also got more than we anticipated. Martin deserves a special mention, nothing is too much hassle for him and he is more than happy to take time out of his day to explain everything and anything. Thanks for everything 😄
1 January 2024
Unprompted review
Reply from Philipjames
Dear Scott
Thank you so much for your wonderful review! We're thrilled to hear that you had an incredible experience with Phillip James. It's fantastic to know that we could exceed your expectations and secure a better deal for your property. Martin will be especially delighted with your kind words – he truly goes above and beyond for our clients. We appreciate your trust in us and are grateful for the opportunity to assist you
Kind Regards: The Philip James Team
PJK No1
Simply outstanding to deal with from the online description and pictures of the property we sold to the friendly and professionalism of the Heaton Moor team and PJK, just a massive thankyou from Phil and Sarah and will definitely be recommending PJK in the future.
13 May 2024
Unprompted review
Reply from Philipjames
Dear Phil and Sarah
Thank you so much for your wonderful review! We're thrilled to hear that you had such a positive experience with the Heaton Moor team and PJK. Your kind words about our professionalism and service mean a lot to us. It was a pleasure assisting you with the sale of your property, and we truly appreciate your recommendation. If you ever need anything in the future, we're always here to help. Best wishes!
Kind Regards: The Philip James team
Raised a complaint last year still…
Raised a complaint last year still waiting on a reply from Chloe who has ignored me since October. Anyone who is owed money needs to raise a case with Resolver, I’ve requested that they are added to their cases so anyone can complain. This way we can start getting our money back.
As expected the email supplied doesn’t work
2 October 2023
Unprompted review
Reply from Philipjames
Dear Scott
We sincerely apologize for the delay in addressing your complaint and any inconvenience this has caused. Your feedback is very important to us, and we want to resolve this issue promptly. Please email us directly at marketing@philipjames.co.uk so we can look into your case and work towards a satisfactory resolution.
Kind Regards: The Philip James Team
The worst agency ever!!
If I could give 0 I would! Terrible agency called for a plumber to come 3 times and kept saying someone will come no one came called again and they said I should’ve emailed. None of the maintenance we asked for ever happened. And end of tenancy charging us £200 for cleaning. They are useless and will take your money. Don’t rent with Philip James avoid at all costs.
15 June 2024
Unprompted review
Reply from Philipjames
We're truly sorry to hear about your negative experience and apologize for the frustration this has caused. Your concerns are very important to us, and we want to address them as soon as possible. Please email us directly at marketing@philipjames.co.uk so we can investigate this matter.
Kind Regards: The Philip James Team
Absolutely shocking experience
Absolutely shocking experience. No answer on the telephones from the letting dept for past 10 days! We’ve left messages but no call back. We’ve sent numerous emails without reply. Really poor for those wishing to let their property as clients can’t get in touch. One property had its price reduced despite us wanting to rent it, presumably because they didn’t get viewings because no one could reach the branch.
28 June 2024
Unprompted review
Reply from Philipjames
Dear Lan
We're very sorry to hear about your experience and apologize for the inconvenience you've faced. Your feedback is important to us, and we take these matters seriously. Please email us directly at marketing@philipjames.co.uk so we can address your concerns promptly and assist you with your property needs. Thank you for bringing this to our attention, and we look forward to resolving this issue for you.
Kind Regards: The Philip James Team
Sold my property
Friendly, helpful staff who got my property sold. Super easy sale & I would be happy to recommend.
16 November 2023
Unprompted review
Reply from Philipjames
Dear Sue
Thank you for your wonderful review! We're thrilled our friendly and helpful staff could assist in making your sale super easy. Your recommendation means a lot to us. If you need anything else, please feel free to reach out.
Kind Regards: The Philip James Team
Things ran smoothly from start to…
Things ran smoothly from start to finish and a buyer was found very promptly
27 March 2024
Unprompted review
Reply from Philipjames
Dear Niall
Thank you for your kind review! We're delighted to hear that everything ran smoothly and that we could find a buyer for you so promptly. If you need any further assistance, please don't hesitate to reach out.
Kind Regards: The Philip James Team
A positive experience of selling a house.
We had our house on the market with a different estate agent for seven months and only had five viewers. We changed over to Philip James and after only two weeks we had five viewers, one of which bought our house. They were so helpful and kept us informed throughout the whole process. I would definitely recommend them.
21 March 2024
Unprompted review
Reply from Philipjames
Dear Janine
Thank you for your fantastic review! We're thrilled to hear about your positive experience with Philip James and that you appreciated our service. Your recommendation means a lot to us. Congratulations on the sale! If you need any further assistance, please reach out.
Kind Regards: The Philip James Team
Outstanding customer service
So helpful, friendly , polite. Very understanding. Explains everything in great detail.
6 June 2024
Unprompted review
Reply from Philipjames
Dear Carol
Thank you very much for the positive feedback. We're delighted that you found our service helpful, friendly, and understanding. We aim to provide excellent service and support at every step. Please feel free to reach out if you need any further assistance.
Kind Regards: The Philip James Team
Very helpful agent
Jae has been very helpful in arranging the viewing of the apartment for us and even his foot was seriously injured, he did not cancel the viewing appointment knowing that it may be difficult to re-arrange another one. Also, Jae gave swift and comprehensive response to our questions about the building insurance, existing tenancy agreement as well as the lettings and management services for our consideration of putting in an offer on the property.
18 May 2024
Unprompted review
Reply from Philipjames
Dear Joe
Thank you so much for sharing your experience! We're thrilled to hear that Jae went above and beyond to assist you, even under challenging circumstances. His dedication to ensuring your viewing went ahead smoothly, despite his injury, truly exemplifies our commitment to customer service. We're also pleased to know that Jae provided swift and comprehensive responses to all your queries regarding the building insurance, existing tenancy agreement, and our lettings and management services. Your feedback is greatly appreciated, and we hope to continue assisting you in any way we can.
Regards: The Philip James Team
Unprofessional and Poor services
If i could give them zero rating i would. Completely unprofessional, poor communication and untrained staff. They will leave you stranded if you live in one of their houses or you are trying to rent a property through them.
They left me stranded and disappeared when i travelled a far distance for a viewing and didn’t communicate.
I was outside the building and they refused to pick my calls. Avoid them at all cost
28 May 2024
Unprompted review
Reply from Philipjames
We are truly sorry to hear about your recent experience with our company and appreciate you bringing this issue to our attention. We strive to provide excellent service and communication to all our clients and apologize if we fell short in your case.
Please can you email management@philipjames.co.uk with all details for your viewing appointment and we will investigate this matter for you.
Regards , The Philip James Team
Avoid at all costs
Avoid at all costs
I have been renting since 2018 with other agencies and this is by far the worst.
Horrible experience. Very poorly maintained property which I rented for 6 months. And they want to charge me 470 pounds on moving out for bulps and stains that had been there from the beggining.
Let alone it is very hard to get through to any of them and they very rarely reply to their emails.
Never again renting with them.
17 May 2024
Unprompted review
Reply from Philipjames
Thank you for your review Mostafa, we’re sorry to hear you are dissatisfied with the service received.
We can see there were several maintenance issues reported during your tenancy, all of which were completed promptly following first report.
Alongside this, we can also see you have been in contact with a member of our team following the recent end of your tenancy and can see your correspondence has been responded to within an appropriate timeframe.
We pride ourselves on our high level of customer service, so with that in mind we are keen to find out further details. Please send over the details of any issues you’ve faced to management@philipjames.co.uk so we can investigate further.
Terrible
Terrible, flat was not as expected, they lied to us all through the process, staff were rude, NEVER USE THESE
17 May 2023
Unprompted review
Reply from Philipjames
Dear Harry,
We apologize for your less than ideal experience with us. We have escalated this matter and will provide feedback soon.
Regards, The Philip James Team
Professional and courteous.
29 April 2024
Unprompted review
Reply from Philipjames
Dear George
Thank you for taking the time to share your experience with us. We truly appreciate your 5-star rating and positive review.
Regards,
The Philip James Team
Louis very professional
Louis very professional, he took time for checking the maintenance issue reported
12 April 2024
Unprompted review
Reply from Philipjames
Dear Amelia
Thank you for taking the time to share your experience with us. We truly appreciate your 5-star rating and positive review.
Regards,
The Philip James Team
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