phs Group Reviews 

7,036
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 940 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service and outstanding customer care provided. People frequently highlight the staff for their professionalism, helpfulness, and personable approach. Reviewers appreciate the prompt responses and efficient handling of requests, making the overall process smooth and easy. No significant recurring negative feedback was identified across the reviews, indicating a consistently positive experience for most customers.

What people talk about most

Staff

Users describe positive interactions with staff, consistently praising their helpfulness, professionalism,... See more

Service

Reviewers mention positive feedback about service, consistently describing it as excellent, efficient, and... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting the helpfulness, efficiency, and... See more

Response time

Consumers generally report positive experiences with response times, noting that staff are quick, efficient,... See more

User experience

People report positive experiences with user experience, finding processes straightforward, easy, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We have latterly dealt with Holly B. to arrange PHS services for our Village Hall in Wheelton. Holly has been very responsive to our requests, always follows up on actions and promptly returns calls a... See more

Company replied

Rated 5 out of 5 stars

We have used PHS for our waste collection for many years now. We just had a services review with our account manager, Emma Tatlow. Emma was very well informed as to the products and services on offer... See more

Company replied

Rated 5 out of 5 stars

Great experience from the start! Opening our account was quick and easy, and Holly B was friendly and knowledgeable. Any questions we had were answered promptly, and the whole process was handled effi... See more

Company replied

Rated 5 out of 5 stars

First class service from Holly B, helping me with an urgent clinical waste collection service after our local council decided to stop our commercial waste collections. I already have a contract with... See more

Company replied


Company details

  1. Hygiene Services
  2. Business-to-Business service
  3. Waste Collection Service
  4. Hygiene Station
  5. Waste-Management Service

Written by the company

phs Group are the leading hygiene services provider in the UK, Spain and Ireland. With over 120,000 customers over 300,000 locations, supporting everything from restaurants to offices, and from hospitals to schools, we meet the needs of up to 100 million people. Healthcare, washroom and floorcare hygiene are our business, and alongside our hygiene experts we have specialist businesses meeting the needs of specific businesses. Washroom Hygiene: Range of products to help manage hygiene levels in all washroom environments phs products include patented technology products serviced by phs personnel on optimised service schedules With our LifeCycle Strategy, we are leading the way in sustainable waste management by diverting our customers' hygiene waste away from landfill to Energy From Waste specialists who transform it into sustainable energy to power homes and buildings throughout the UK. Healthcare Hygiene: Collection and disposal of sensitive healthcare waste including nappies, dental waste, sharps, pharmaceuticals and even liposuction fat We stay on top of all the legislative developments affecting your industry to provide you with expert advice on what you need to do to ensure that your business is legally compliant. Floorcare Hygiene: Solutions to trap dirt and moisture on floors range of products including mats, mops and integrated solutions laundry network underpins lift and lay service model our mats are made with ECONYL® yarn, so our mats are not only helping keep our customers floors clean, they are helping to clean up the oceans too. Consumable Hygiene: Our subdivision phs Direct provide a complete range of specialist consumables, from toilet tissue and other hygiene paper solutions to cleaning supplies and bags. With over 25 years of experience, our team can provide the expertise and know how to help save you money on your consumable spend. We deliver to your door within 48 hours, ensuring that our customers receive the highest quality products combined with the most reliable and efficient service. What makes phs different? At phs, we want to do the right thing for both our customers and the environment; providing sustainable solutions which lead the industry. We know these issues matter to you, and that is why we do it.


Contact info

4.8

Excellent

TrustScore 5 out of 5

7k reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

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4.8

All reviews

(7,036)

918 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Meredyth is an amazing lady who will…

Meredyth is an amazing lady who will always endeavour to be as helpful as posible. She will ensure and task asked of her is monitored and completed and that the customer is left happy.

16 July 2026
Unprompted review
phs Group logo

Reply from phs Group

Thank you for your 5-star review. We're delighted to hear you had a positive experience with our service, and we appreciate you taking the time to share your feedback.

Rated 5 out of 5 stars

Excellent support

Very helpful support from Claire Moore on assisting in our relatively complex requirements. Thank you, Claire!

15 July 2026
Unprompted review
phs Group logo

Reply from phs Group

Thank you for your 5-star review. We're delighted to hear you had a positive experience with our service, and we appreciate you taking the time to share your feedback.

Rated 5 out of 5 stars

Kirsty W

Kirsty W - has been patient and very accommodating in my recent purchase agreement with PHS, quick to answer questions and emails. Thank you, we are looking forward to our new product arriving. Kirsty has been great to deal with during this time

15 July 2026
Unprompted review
phs Group logo

Reply from phs Group

Thank you for your 5-star review. We're delighted to hear you had a positive experience with our service, and we appreciate you taking the time to share your feedback.

Rated 5 out of 5 stars

Fantastic Customer Service

We already use PHS and the service has always been great. We requested a quotation for another item and a lady called Holly B was absolutely fantastic. She was very knowledgeable about the products and was very efficient with processing the request and order. Thank you Holly!

15 July 2026
Unprompted review
phs Group logo

Reply from phs Group

Thank you for your 5-star review. We're delighted to hear you had a positive experience with our service, and we appreciate you taking the time to share your feedback.

Rated 5 out of 5 stars

Great experience with Holly B

Great experience with Holly B, she was very lovely and gave super prompt responses and we got my request resolved super quickly!

14 July 2026
Unprompted review
phs Group logo

Reply from phs Group

Thank you for your 5-star review. We're delighted to hear you had a positive experience with our service, and we appreciate you taking the time to share your feedback.

Rated 5 out of 5 stars

First class service from Jacqueline P

First class service from Jacqueline P.

I had a great experience working with her while setting up our sanitary disposal service contract.
Very professional and made the whole process straightforward from the start answering to all my questions promptly.

I would highly recommend to anyone looking for reliable and professional support.

14 July 2026
Unprompted review
phs Group logo

Reply from phs Group

Thank you for your 5-star review. We're delighted to hear you had a positive experience with our service, and we appreciate you taking the time to share your feedback.

Rated 5 out of 5 stars

HOLLYB Assistance

Spoke to HOLLYB - really helpful and advised what was best for us. Would have no hesitation on calling up for any assistance.
Thank you

13 July 2026
Unprompted review
phs Group logo

Reply from phs Group

Thank you for your 5-star review. We're delighted to hear you had a positive experience with our service, and we appreciate you taking the time to share your feedback.

Rated 5 out of 5 stars

I have been having some ongoing issues

I have been having some ongoing issues, and thankfully after hearing from Lisa Millward, she has sorted the problem. Much appreciated, Lucy @Energyline

14 July 2026
Unprompted review
phs Group logo

Reply from phs Group

Thank you for your 5-star review. We're delighted to hear you had a positive experience with our service, and we appreciate you taking the time to share your feedback.

Rated 5 out of 5 stars

Kim F provided excellent customer…

Kim F provided excellent customer service throughout the whole process. She was professional, friendly and very patient, answering all of my questions and explaining everything clearly. She made setting up my clinical waste contract straightforward and stress-free. Thank you, Kim, for all your help and support. I really appreciate it!

⭐⭐⭐⭐⭐

13 July 2026
Unprompted review
phs Group logo

Reply from phs Group

Thank you for your 5-star review. We're delighted to hear you had a positive experience with our service, and we appreciate you taking the time to share your feedback.

Rated 5 out of 5 stars

Helpful staff

Catherine Edwards was very helpful and called back when she said she would, taking note of my timeline and not calling before I was able to confirm our requirements. She implemented our requirements swiftly and efficiently.

14 July 2026
Unprompted review
phs Group logo

Reply from phs Group

Thank you for your 5-star review. We're delighted to hear you had a positive experience with our service, and we appreciate you taking the time to share your feedback.

Rated 5 out of 5 stars

Thanks to Kirsty Ward of PHS

Thanks to Kirsty Ward of PHS for her help & advice sorting out solutions to address some washroom issues at one of our sites. Very professional.

14 July 2026
Unprompted review
phs Group logo

Reply from phs Group

Thank you for your 5-star review. We're delighted to hear you had a positive experience with our service, and we appreciate you taking the time to share your feedback.

Rated 5 out of 5 stars

Great experience for our commercial…

Great experience for our commercial business.

13 July 2026
Unprompted review
phs Group logo

Reply from phs Group

Thank you for your 5-star review. We're delighted to hear you had a positive experience with our service, and we appreciate you taking the time to share your feedback.

Rated 5 out of 5 stars

Good Response to inquiry

I am now confident i will receive a far better service from PHS now i have spoken and communicated with my account manager Catherine Edwards.
My query she dealt with effectively and efficiently and although it is partly pending i feel confident that it will be acted on in the timescale i was advised.

6 July 2026
Unprompted review
phs Group logo

Reply from phs Group

Thank you for your 5-star review. We're delighted to hear you had a positive experience with our service, and we appreciate you taking the time to share your feedback.

Rated 5 out of 5 stars

What a team!

What a team. I am help to set up a new site and touched based with Claire about how to go about this, what info was needed, invoices, turn around times etc. Claire couldnt have been more natural and knowledgeable, navigating the ins, outs and dont knows until we came up with a plan! commuication was informative regular but not invasive and we are all good to know in September. Many thanks to all involved.

1 July 2026
Unprompted review
phs Group logo

Reply from phs Group

Thank you for your 5-star review. We're delighted to hear you had a positive experience with our service, and we appreciate you taking the time to share your feedback.

Rated 5 out of 5 stars

HOLLY B was very informative

HOLLY B was very informative, friendly and efficient. I am a new customer of PHS, and would highly recommend the service.

13 July 2026
Unprompted review
phs Group logo

Reply from phs Group

Thank you for your 5-star review. We're delighted to hear you had a positive experience with our service, and we appreciate you taking the time to share your feedback.

Rated 5 out of 5 stars

Requested new contract online

Requested new contract online, followed up by Angela Leeson, both e-mail and phone. Very helpful and responsive. Signed documents online easily and new contract set up within minutes

13 July 2026
Unprompted review
phs Group logo

Reply from phs Group

Thank you for your 5-star review. We're delighted to hear you had a positive experience with our service, and we appreciate you taking the time to share your feedback.

Rated 5 out of 5 stars

Excellent Service

Excellent communcation and customer service, always going over and beyond, thanks Anna

13 July 2026
Unprompted review
phs Group logo

Reply from phs Group

Thank you for your 5-star review. We're delighted to hear you had a positive experience with our service, and we appreciate you taking the time to share your feedback.

Rated 5 out of 5 stars

Excellent service from Kimberly Flower

Excellent service from Kimberly Flower! Fast, efficient, and incredibly helpful. She sorted everything out quickly and made the whole process easy. Thank you for the fantastic customer service :)

7 July 2026
Unprompted review
phs Group logo

Reply from phs Group

Thank you for your 5-star review. We're delighted to hear you had a positive experience with our service, and we appreciate you taking the time to share your feedback.

Rated 5 out of 5 stars

Holly B was very helpful and explained…

Holly B was very helpful and explained the process clearly aswell as the next stage when signing the contract.

10 July 2026
Unprompted review
phs Group logo

Reply from phs Group

Thank you for your 5-star review. We're delighted to hear you had a positive experience with our service, and we appreciate you taking the time to share your feedback.

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