We have latterly dealt with Holly B. to arrange PHS services for our Village Hall in Wheelton. Holly has been very responsive to our requests, always follows up on actions and promptly returns calls a... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We have used PHS for our waste collection for many years now. We just had a services review with our account manager, Emma Tatlow. Emma was very well informed as to the products and services on offer... See more
Company replied
Great experience from the start! Opening our account was quick and easy, and Holly B was friendly and knowledgeable. Any questions we had were answered promptly, and the whole process was handled effi... See more
Company replied
First class service from Holly B, helping me with an urgent clinical waste collection service after our local council decided to stop our commercial waste collections. I already have a contract with... See more
Company replied
Company details
- Hygiene Services
- Business-to-Business service
- Waste Collection Service
- Hygiene Station
- Waste-Management Service
Written by the company
phs Group are the leading hygiene services provider in the UK, Spain and Ireland. With over 120,000 customers over 300,000 locations, supporting everything from restaurants to offices, and from hospitals to schools, we meet the needs of up to 100 million people. Healthcare, washroom and floorcare hygiene are our business, and alongside our hygiene experts we have specialist businesses meeting the needs of specific businesses. Washroom Hygiene: Range of products to help manage hygiene levels in all washroom environments phs products include patented technology products serviced by phs personnel on optimised service schedules With our LifeCycle Strategy, we are leading the way in sustainable waste management by diverting our customers' hygiene waste away from landfill to Energy From Waste specialists who transform it into sustainable energy to power homes and buildings throughout the UK. Healthcare Hygiene: Collection and disposal of sensitive healthcare waste including nappies, dental waste, sharps, pharmaceuticals and even liposuction fat We stay on top of all the legislative developments affecting your industry to provide you with expert advice on what you need to do to ensure that your business is legally compliant. Floorcare Hygiene: Solutions to trap dirt and moisture on floors range of products including mats, mops and integrated solutions laundry network underpins lift and lay service model our mats are made with ECONYL® yarn, so our mats are not only helping keep our customers floors clean, they are helping to clean up the oceans too. Consumable Hygiene: Our subdivision phs Direct provide a complete range of specialist consumables, from toilet tissue and other hygiene paper solutions to cleaning supplies and bags. With over 25 years of experience, our team can provide the expertise and know how to help save you money on your consumable spend. We deliver to your door within 48 hours, ensuring that our customers receive the highest quality products combined with the most reliable and efficient service. What makes phs different? At phs, we want to do the right thing for both our customers and the environment; providing sustainable solutions which lead the industry. We know these issues matter to you, and that is why we do it.
Contact info
Western Industrial Estate, CF83 1XH, Caerphilly, United Kingdom
- 02920809098
- press@phs.co.uk
- www.phs.co.uk
4.8
Excellent
7k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I had the pleasure of dealing with Iwan…
I had the pleasure of dealing with Iwan this week and the customer service was exceptional. I would highly recommend this company for professionalism and great customer service.
23 June 2026
Unprompted review
Reply from phs Group
Thank you for your 5-star review. We're delighted to hear you had a positive experience with our service, and we appreciate you taking the time to share your feedback.
After having a year and a half off work…
After having a year and a half off work due to illness, I was anxious to save money on my waste removal. I was treated with respect and empathy at PHS, which I had not expected due to the fact that it is such a large company. Kate B was such a joy to deal with, and helped me navigate a new contract with ease. Thankyou. Something nice to report in todays cut throat world.
1 June 2026
Unprompted review
Reply from phs Group
Thank you for your 5-star review. We're delighted to hear you had a positive experience with our service, and we appreciate you taking the time to share your feedback.
I received excellent communication and…
I received excellent communication and customer service from Kate. She answered my questions confidently and instilled me with confidence.
23 June 2026
Unprompted review
Reply from phs Group
Thank you for your 5-star review. We're delighted to hear you had a positive experience with our service, and we appreciate you taking the time to share your feedback.
Great experience when signing up with…
Great experience when signing up with PHS - Stacey McGuire was very responsive and helpful when dealing with the enquiry.
23 June 2026
Unprompted review
Reply from phs Group
Thank you for your 5-star review. We're delighted to hear you had a positive experience with our service, and we appreciate you taking the time to share your feedback.
Great Service
I contacted the company to add a new service and Emma Tatlow responded very quickly, reviewed the requirements and we had a contract in place within days.
Thank you for your efficient service and friendly advice
22 June 2026
Unprompted review
Reply from phs Group
Thank you for your 5-star review. We're delighted to hear you had a positive experience with our service, and we appreciate you taking the time to share your feedback.
Helen Morgan was so friendly and…
Helen Morgan was so friendly and helpful, can’t recommend highly enough!
22 June 2026
Unprompted review
Reply from phs Group
Thank you for your 5-star review. We're delighted to hear you had a positive experience with our service, and we appreciate you taking the time to share your feedback.
Helen Morgan was very helpful with…
Helen Morgan was very helpful with explaining what we needed and our options.
19 June 2026
Unprompted review
Reply from phs Group
Thank you for your 5-star review. We're delighted to hear you had a positive experience with our service, and we appreciate you taking the time to share your feedback.
Lisa Millward was a fantastic help
Lisa Millward was a fantastic help. Guiding me through all the options, and providing all the required information. Great customer service
15 June 2026
Unprompted review
Reply from phs Group
Thank you for your 5-star review. We're delighted to hear you had a positive experience with our service, and we appreciate you taking the time to share your feedback.
HOLLY B made this experience so much…
HOLLY B made this experience so much easier for me and was so helpful answering all the questions I am so grateful for her help absolutely amazing service
19 June 2026
Unprompted review
Reply from phs Group
Thank you for your 5-star review. We're delighted to hear you had a positive experience with our service, and we appreciate you taking the time to share your feedback.
Excellent Service
The whole process was very easy from start to finish and a contract was in place in no time. Jacqueline P's customer service was second to none!
19 June 2026
Unprompted review
Reply from phs Group
Thank you for your 5-star review. We're delighted to hear you had a positive experience with our service, and we appreciate you taking the time to share your feedback.
Kim F was so helpful
Kim F was so helpful. A great experience getting set up - fast and professional. Thank you very much
19 June 2026
Unprompted review
Reply from phs Group
Thank you for your 5-star review. We're delighted to hear you had a positive experience with our service, and we appreciate you taking the time to share your feedback.
great service
need to do some changes to our contract on two occasions now and Meredith Scotton. dealt with these quickly and efficiently great knowledge of products really helpful.
18 June 2026
Unprompted review
Reply from phs Group
Thank you for your 5-star review. We're delighted to hear you had a positive experience with our service, and we appreciate you taking the time to share your feedback.
Emma is always very helpful and…
Emma is always very helpful and efficient.Thank you
18 June 2026
Unprompted review
Reply from phs Group
Thank you for your 5-star review. We're delighted to hear you had a positive experience with our service, and we appreciate you taking the time to share your feedback.
Helen was very efficient and pleasure…
Helen was very efficient and pleasure to deal with
18 June 2026
Unprompted review
Reply from phs Group
Thank you for your 5-star review. We're delighted to hear you had a positive experience with our service, and we appreciate you taking the time to share your feedback.
Efficient and friendly service from…
Efficient and friendly service from Holly B
18 June 2026
Unprompted review
Reply from phs Group
Thank you for your 5-star review. We're delighted to hear you had a positive experience with our service, and we appreciate you taking the time to share your feedback.
Pleasure to deal with Christine Shaw
Pleasure to deal with Christine Shaw, she was able to review my contract and match another provider - shame i had to get another quote before they would look at that.
unfortunately today you need to shop around
18 June 2026
Unprompted review
Reply from phs Group
Thank you for your 5-star review. We're delighted to hear you had a positive experience with our service, and we appreciate you taking the time to share your feedback.
Great service
Lisa Millward couldn't have been more helpful. Great communications and a pleasure to deal with.
18 June 2026
Unprompted review
Reply from phs Group
Thank you for your 5-star review. We're delighted to hear you had a positive experience with our service, and we appreciate you taking the time to share your feedback.
Great customer service from Jacqueline…
Great customer service from Jacqueline P at PHS. Everything was quick, easy, efficient and excellent support. I would highly recommend.
17 June 2026
Unprompted review
Reply from phs Group
Thank you for your 5-star review. We're delighted to hear you had a positive experience with our service, and we appreciate you taking the time to share your feedback.
Smooth process from start to finish
Smooth process from start to finish. Jacqueline P was so helpful and followed everything through in a quick turnaround
18 June 2026
Unprompted review
Reply from phs Group
Thank you for your 5-star review. We're delighted to hear you had a positive experience with our service, and we appreciate you taking the time to share your feedback.
Kate B was a great help thanks
17 June 2026
Unprompted review
Reply from phs Group
Thank you for your 5-star review. We're delighted to hear you had a positive experience with our service, and we appreciate you taking the time to share your feedback.
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