My engineer was excellent , explanatory and provided very helpful information. Not a foot wrong. It would have been 5*s if I’d received a call telling me who was coming and when - as promised when I... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I've used this company twice, for plumbing. The workman has come promptly, done very good work and communicated well. However, this is what I would expect – this is the most expensive company I have... See more
Company replied
Craig arrived on time having kept me updated on his eta. He quickly identified both the source and cause of the leak from my sink. He rectified this quickly and efficiently, and kept me fully informed... See more
Company replied
I hired Pimlico for one job: to replace an outside tap that was leaking. While there, I asked Trey how long he thought it would take to also replace two isolation lever head valves. He though that bot... See more
Company replied
Company details
About Pimlico Plumbers
Written by the company
We're London's No1 - improving and maintaining properties for over 45 years
Serving over 80,000 customers a year, Pimlico is London's leading service company - rated 'excellent on Trustpilot.
Founded in 1979, with over 250 vehicles on London's roads, we can respond to customer emergencies in under one hour.
If you need help with heating, plumbing, electrics, carpentry, drains, roofing, appliances, air-con, bathrooms, kitchens, building or pest control, you can contact our London based call centre, 24/7.
LEARN MOREPimlico Plumbers Details
Written by the company
- GUARANTEED WORK, ECONOMICAL RATES, 1 HOUR RESPONSE TIME & 24 HOUR SERVICE
- Pimlico are able to provide services for heating, plumbing, bathrooms, drain clearing, electrics, appliance repairs, carpentry, roofing and building for all your domestic maintenance requirements. A transparent charging system at economical rates, guaranteed work with a 24 hour service and 1 hour response makes Pimlico London’s leading and largest independent service company. With a workforce of over 200 all of our tradesmen, be it a plumber, roofer, carpenter or electrician, are highly experienced and skilled in their craft and add to our reputation for customer satisfaction.
Contact info
1 Sail Street, SE11 6NQ, London, United Kingdom
- 02079288888
- enquiries@pimlicoplumbers.com
- www.pimlicoplumbers.com
4.4
Excellent
12k reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 98% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Friendly service
1 June 2026
Unprompted review
Reply from Pimlico Plumbers
Hi Terence,
Thank you for taking the time to share your positive experience and the 5-star review.
Kind regards,
Pimlico Plumbers
Friendly professional setvice
As always, a professional service that got the job done with pleasant capable plumbing/drains specialist
30 May 2026
Unprompted review
Reply from Pimlico Plumbers
Hi Mr Goldberg,
Thank you for your kind review.
We're pleased to hear that, as always, you received a professional service and that our plumbing and drainage specialist was able to resolve the issue efficiently. It's great to know you found the engineer both capable and pleasant to deal with, as we place a strong emphasis on both technical expertise and customer care.
Thank you for continuing to choose our service, we appreciate your support and look forward to helping you again in the future.
Kind regards,
Pimlico Plumbers
Outstanding workmanship
Outstanding workmanship
Excellent Communication of job needs
Very friendly and very personable.
Myles was just incredible.
I am very grateful
Paul
1 June 2026
Unprompted review
Reply from Pimlico Plumbers
Hi Paul,
Thank you for your fantastic review.
We're happy to hear that you were so pleased with the workmanship and communication throughout the job. It's great to know that Myles made such a strong impression with his professionalism, friendliness, and personable approach, we’ll be sure to pass your kind words on to him.
We appreciate your gratitude and your feedback. Thank you for choosing our service, and we look forward to helping you again whenever you need us.
Kind regards,
Pimlico Plumbers
Pimlico Plumbers kept us informed and…
Pimlico Plumbers kept us informed and were professional and did a good job.
1 June 2026
Unprompted review
Reply from Pimlico Plumbers
Hi Ian,
Thank you for your positive review.
We're pleased to hear that you found our team professional, kept well informed throughout the process, and were happy with the work carried out. Clear communication and high-quality workmanship are important to us, so it's great to know we delivered on both.
Thank you for choosing Pimlico Plumbers. We appreciate your feedback and look forward to assisting you again in the future.
Kind regards,
Pimlico Plumbers
Reply from Pimlico Plumbers
Hello,
Thank you for taking the time to share your positive experience and the 5-star review
Kind regards,
Pimlico Plumbers
Daniel was on time for the appointment…
Daniel was on time for the appointment and went above and beyond to make sure the issue was addressed.
29 May 2026
Unprompted review
Reply from Pimlico Plumbers
Hi Andreea,
Thank you for your kind review.
We're delighted to hear that Daniel arrived on time and went above and beyond to ensure the issue was fully addressed. Providing reliable, professional service and taking the extra time needed to help our customers are qualities we value highly, so it's wonderful to know this was reflected in your experience.
We'll be sure to pass your feedback on to Daniel. Thank you for choosing our service, and we look forward to assisting you again in the future.
Kind regards,
Pimlico Plumbers
Brilliant service
Brilliant service. Professional, passionate and friendly. Went the extra mile. Thank you Anel for sorting our issues out. Appreciate it!! Great service. Will definitely use your service again as and when needed.
Amar - Dishwasher Fuse, 10A ;)
31 May 2026
Unprompted review
Reply from Pimlico Plumbers
Hi Amar,
Thank you for your wonderful review
We're delighted to hear that you received such a positive experience and that Anel's professionalism, dedication, and friendly approach stood out. Going the extra mile for our customers is something we pride ourselves on, so it's fantastic to know that Anel was able to resolve the issue and leave such a great impression.
We'll be sure to pass your kind comments on to Anel — and we're sure the "Dishwasher Fuse, 10A ;)" reference will bring a smile!
Thank you for choosing our service. We look forward to helping you again whenever you need us.
Kind regards,
Pimlico Plumbers
I couldn't be happier
I couldn't be happier, the problem was solved very quickly. The very best of service delivered very quickly by a highly skilled technician. Perfect.
I will use Pimlico again and would recommend them to everyone.
28 May 2026
Unprompted review
Reply from Pimlico Plumbers
Hi Andy,
Thank you for your fantastic review.
We're happy to hear that you were so pleased with the service you received. It's great to know that the issue was resolved quickly and that our technician's skill and professionalism made such a positive impression.
Your recommendation means a great deal to us, and we're grateful for your trust in our team. We look forward to assisting you again whenever you need us.
Kind regards,
Pimlico Plumbers
Neil was brilliant
Neil was brilliant, sorted out an absolute emergency! Water going everywhere. Was here fast and sorted it fast.
30 May 2026
Unprompted review
Reply from Pimlico Plumbers
Hi Tom,
Thank you for taking the time to leave such a great review.
We're pleased to hear that Neil was able to assist during your emergency. A fast response and efficient resolution are especially important when dealing with unexpected water leaks, so we're pleased he was able to get the situation under control quickly and effectively.
We'll be sure to pass your kind feedback on to Neil. Thank you for choosing our service, and we're glad we could help when you needed us most.
Kind regards,
Pimlico Plumbers
Always reliable and always great…
Always reliable and always great communicators about the problem and solutions.
28 May 2026
Unprompted review
Reply from Pimlico Plumbers
Hi Matthew,
Thank you for your kind feedback.
We're delighted to hear that you've found our team reliable and that our communication around identifying problems and providing solutions has consistently met your expectations. Clear communication and quality service are priorities for us, so it's wonderful to know this has been reflected in your experience.
We appreciate your support and look forward to assisting you again in the future.
Kind regards,
Pimlico Plumbers
Charged for no reason (sent wrong person for the work)
Used these guys over ten times and fine them a bit sharky. This has happened to me a couple of times with them where you are ripped off. I needed a locksmith and they said they would send a carpenter / locksmith out to fix a locked balcony door. The guy that turned up wasn’t a locksmith and therefore couldn’t do the work (he was not really competent at all for the work) and suggested taking the glass out of the door. Anyhow he was there for 5 mins and they charged me anyhow for the hour.
28 May 2026
Unprompted review
Reply from Pimlico Plumbers
Hi Sophie,
Thank you for your feedback, and we're sorry for the frustration this experience caused.
Following our review of the booking and subsequent discussions, we acknowledge that you specifically requested a locksmith experienced with patio door lock issues. During your initial call, you explained that the key was turning continuously without engaging the lock mechanism and that you believed the lock may need to be drilled out and replaced. These details were recorded at the time of booking.
When our technician attended, he confirmed that the lock cylinder was turning but not engaging with the gearbox mechanism inside the door. His assessment was that components within the locking mechanism had failed and that a locksmith would be required to drill and release the door before the multipoint locking system could be replaced.
While the diagnosis aligned with the issue you had described, we recognise that the job should not have been accepted without first ensuring the appropriate specialist was assigned. We understand your disappointment that the required repair could not be completed during the visit and that you were charged despite the work remaining unresolved.
After reviewing the matter, a refund was authorised and has now been processed by our Accounts Team.
We appreciate that you have used our services on numerous occasions, which makes it particularly disappointing to learn that this experience has impacted your confidence in us. Your feedback has been shared internally as part of our ongoing review of job allocation and customer communication processes to help prevent similar situations in the future.
Thank you for taking the time to bring this matter to our attention.
Kind regards,
Pimlico Plumbers
Excellent service by Henri Edmunds
Excellent service by Henri Edmunds - professional, efficient and very knowledgeable carpenter - would recommend.
29 May 2026
Unprompted review
Reply from Pimlico Plumbers
Hi Sandy,
Thank you for your wonderful feedback.
We're happy to hear that you received excellent service from Henri Edmunds. It's great to know that his professionalism, efficiency, and expertise made such a positive impression.
We'll be sure to pass on your kind comments to Henri, who will be pleased to know his work is appreciated.
Thank you for taking the time to share your positive experience
Kind regards,
Pimlico Plumbers
Tidy, clean, professional job. Spot on.
Punctual, on time and a professional job completed.
29 May 2026
Unprompted review
Reply from Pimlico Plumbers
Hi Callum,
Thank you for your kind feedback.
We're pleased to hear that your engineer arrived on time and completed the work to such a high standard. Providing a punctual, professional service while leaving everything tidy and clean is exactly what we strive for.
Thank you for taking the time to share your experience and for choosing us.
Kind regards,
Pimlico Plumbers
Boiler Fix
I had a boiler issue and the plumbing company my management company called out misdiagnosed the issue and said they would need a week to order a part and do repairs. Pimlico Plumbers (shout out to Christopher) made a temporary fix same day within a two hour window. We should have used them first!
28 May 2026
Unprompted review
Reply from Pimlico Plumbers
Hi Mark,
Thank you for your feedback.
We're pleased to hear that Christopher was able to quickly identify the issue and provide a temporary repair on the same day, getting your boiler back up and running when you needed it most. We understand how disruptive boiler problems can be, so it's great to know you received a prompt and effective solution.
We'll be sure to pass your kind words on to Christopher, who will be pleased to hear the positive impact he made.
Thank you for choosing Pimlico Plumbers, and we're glad we could help.
Kind regards,
Pimlico Plumbers
Lucas Carlos at Pimlico Plumbers …
My experience is always great with Pimlico Plumbers and Lucas Carlos workmanship was impeccable so I am truly thankful
29 May 2026
Unprompted review
Reply from Pimlico Plumbers
Hi Carol,
Thank you for your wonderful feedback.
We're happy to hear that you've consistently had great experiences with Pimlico Plumbers and that Lucas delivered impeccable workmanship. It's always rewarding to know our team has made such a positive impression.
We'll be sure to pass your kind comments on to Lucas, who will be pleased to receive the recognition.
Thank you for your continued support and for choosing Pimlico.
Kind regards,
Pimlico Plumbers
Very responsive and knowledgeable…
Very responsive and knowledgeable technician
18 May 2026
Unprompted review
Reply from Pimlico Plumbers
Hi Tosin,
Thank you for your feedback.
We're pleased to hear that you found your technician responsive and knowledgeable. Providing prompt, professional service and expert advice is something we take great pride in.
Thank you for choosing Pimlico, and we appreciate you taking the time to share your experience.
Kind regards,
Pimlico Plumbers
Outstanding services
Outstanding services! Very happy with the professional that came to help us out. Very knowledgeable and patient to walk you through the process and give advice. Amazing individual!
28 May 2026
Unprompted review
Reply from Pimlico Plumbers
Hi Alexandru,
Thank you for your wonderful feedback.
We're happy to hear that you received such outstanding service and that your engineer was knowledgeable, professional, and took the time to explain everything clearly while offering helpful advice.
I'll be sure to pass your kind comments on to the the team.
Thank you for choosing Pimlico Plumbers, and we look forward to assisting you again in the future.
Kind regards,
Pimlico Plumbers
Abysmal service / scam
Abysmal, highly recomend to steer clear of this service. I called up to book out a technician to fix my electric blinds - they sent a carpenter out who confirmed over the phone he couldnt help, but would still visit but promised a refund. I have now been charged £132 for this call out, and they are refusing to refund the charge. Total joke of a company, AVOID!
26 May 2026
Unprompted review
Reply from Pimlico Plumbers
Hi Will,
Thank you for your feedback. We're sorry to hear about your experience and understand your frustration.
We can confirm that a formal complaint has been raised regarding this matter, and a member of our team will be in contact with you today to discuss the situation in more detail and work towards a resolution.
We appreciate you bringing this to our attention and look forward to speaking with you shortly.
Kind regards,
Pimlico Plumbers
Professional
Professional, on time and sorted out the problem which is the main thing.
28 May 2026
Unprompted review
Reply from Pimlico Plumbers
Hi Ana,
Thank you for your feedback.
We're pleased to hear that your engineer was professional, arrived on time, and resolved the issue efficiently. Providing a reliable service and fixing the problem first time is exactly what we aim for.
Thank you for choosing Pimlico Plumbers and we appreciate you taking the time to share your experience.
Kind regards,
Pimlico Plumbers
Good reliable service
The engineer arrived on time did a great job and sorted the problem immediately
27 May 2026
Unprompted review
Reply from Pimlico Plumbers
Hi Martin,
Thank you for your kind feedback.
We're delighted to hear that your engineer arrived on time, resolved the issue promptly, and provided a great service experience. I'll be sure to pass your comments on to the team
Thank you for choosing Pimlico Plumbers, and we look forward to assisting you again in the future.
Kind regards,
Pimlico Plumbers
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