My engineer was excellent , explanatory and provided very helpful information. Not a foot wrong. It would have been 5*s if I’d received a call telling me who was coming and when - as promised when I... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I've used this company twice, for plumbing. The workman has come promptly, done very good work and communicated well. However, this is what I would expect – this is the most expensive company I have... See more
Company replied
Craig arrived on time having kept me updated on his eta. He quickly identified both the source and cause of the leak from my sink. He rectified this quickly and efficiently, and kept me fully informed... See more
Company replied
I hired Pimlico for one job: to replace an outside tap that was leaking. While there, I asked Trey how long he thought it would take to also replace two isolation lever head valves. He though that bot... See more
Company replied
Company details
About Pimlico Plumbers
Written by the company
We're London's No1 - improving and maintaining properties for over 45 years
Serving over 80,000 customers a year, Pimlico is London's leading service company - rated 'excellent on Trustpilot.
Founded in 1979, with over 250 vehicles on London's roads, we can respond to customer emergencies in under one hour.
If you need help with heating, plumbing, electrics, carpentry, drains, roofing, appliances, air-con, bathrooms, kitchens, building or pest control, you can contact our London based call centre, 24/7.
LEARN MOREPimlico Plumbers Details
Written by the company
- GUARANTEED WORK, ECONOMICAL RATES, 1 HOUR RESPONSE TIME & 24 HOUR SERVICE
- Pimlico are able to provide services for heating, plumbing, bathrooms, drain clearing, electrics, appliance repairs, carpentry, roofing and building for all your domestic maintenance requirements. A transparent charging system at economical rates, guaranteed work with a 24 hour service and 1 hour response makes Pimlico London’s leading and largest independent service company. With a workforce of over 200 all of our tradesmen, be it a plumber, roofer, carpenter or electrician, are highly experienced and skilled in their craft and add to our reputation for customer satisfaction.
Contact info
1 Sail Street, SE11 6NQ, London, United Kingdom
- 02079288888
- enquiries@pimlicoplumbers.com
- www.pimlicoplumbers.com
4.4
Excellent
12k reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 98% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Professional
Professional, on time and sorted out the problem which is the main thing.
28 May 2026
Unprompted review
Reply from Pimlico Plumbers
Hi Ana,
Thank you for your feedback.
We're pleased to hear that your engineer was professional, arrived on time, and resolved the issue efficiently. Providing a reliable service and fixing the problem first time is exactly what we aim for.
Thank you for choosing Pimlico Plumbers and we appreciate you taking the time to share your experience.
Kind regards,
Pimlico Plumbers
Good reliable service
The engineer arrived on time did a great job and sorted the problem immediately
27 May 2026
Unprompted review
Reply from Pimlico Plumbers
Hi Martin,
Thank you for your kind feedback.
We're delighted to hear that your engineer arrived on time, resolved the issue promptly, and provided a great service experience. I'll be sure to pass your comments on to the team
Thank you for choosing Pimlico Plumbers, and we look forward to assisting you again in the future.
Kind regards,
Pimlico Plumbers
He was 1 and half hour late but sort…
He was 1 and half hour late but sort out our drain problem which is more important.
26 May 2026
Unprompted review
Reply from Pimlico Plumbers
Hi Felipe,
Thank you for your feedback.
We apologise for the delay in arriving and appreciate your patience. We're pleased to hear that the issue with your drain was resolved successfully and that you were happy with the outcome.
Thank you for choosing Pimlico.
Kind regards,
Pimlico Plumbers
Fixed broken shower…
Ben sorted my shower problem in no time very friendly and efficient
28 May 2026
Unprompted review
Reply from Pimlico Plumbers
Hi Margaret,
Thank you for your kind review.
We're pleased to hear that Ben was able to resolve your shower issue quickly and that you found him friendly and efficient. Providing prompt, professional service is what we strive for, and it's wonderful to know that Ben delivered such a positive experience.
We'll be sure to pass your feedback on to him.
Thank you for choosing Pimlico Plumbers, and we look forward to assisting you again in the future.
Kind regards,
Pimlico Plumbers
Reply from Pimlico Plumbers
Hi Junko,
Thank you for your kind feedback. We are delighted to hear that you were pleased with the professional service provided and appreciate your recommendation.
We value you taking the time to share your experience.
Kind regards,
Pimlico Plumbers
Professional and responsive but awfully…
Professional and responsive but awfully expensive
27 May 2026
Unprompted review
Reply from Pimlico Plumbers
Hi Bruno,
Thank you for taking the time to share your feedback. We are pleased to hear that you found our service professional and responsive.
We are sorry to hear that you felt the cost was high. Our pricing reflects the availability of rapid response, qualified engineers, and the materials and support required to complete work to a high standard, but we do understand that cost is an important consideration and we appreciate your comments.
We value all feedback as it helps us review and improve our service.
Kind regards,
Pimlico Plumbers
Andy was hard working and also a really…
Andy was hard working and also a really nice guy! The kids loved him and seeing what he was doing and he did a thorough job and explained it all really well! Thanks Andy!
27 May 2026
Unprompted review
Reply from Pimlico Plumbers
Hi Natasha,
Thank you for your lovely feedback. We are happy to hear that Andy was hardworking, friendly, and took the time to explain the work clearly throughout the visit.
It’s great to know the whole family had a positive experience, and we will be sure to pass your kind comments on to Andy.
We appreciate you taking the time to share your experience.
Kind regards,
Pimlico Plumbers
Reply from Pimlico Plumbers
Hi Henrietta,
Thank you for your kind feedback. We are glad to hear that you found our service quick, communicative, professional, and efficient.
We appreciate you taking the time to share your experience, and your comments will be passed on to the team.
Kind regards,
Pimlico Plumbers
From start to finish a really easy and…
From start to finish a really easy and efficient experience. Eddy was an excellent Electrician and solved both the problems I had. I would hesitate to recommend.
27 May 2026
Unprompted review
Reply from Pimlico Plumbers
Hi Jen,
Thank you for your kind feedback. We are happy to hear that you had an easy and efficient experience from start to finish, and that Eddy was able to resolve both issues for you.
We will be sure to pass your comments on to Eddy and the wider team, as it’s always great to hear when our engineers are delivering the standard of service we aim for.
We appreciate you taking the time to share your experience.
Kind regards,
Pimlico Plumbers
Quick response (less than 24 hr from my…
Quick response (less than 24 hr from my call) at a time of peak demand, the engineer arrived early in the appointment window (saving me a potentially long wait) and he did an excellent job with an air con system that is complex and temperamental.
27 May 2026
Unprompted review
Reply from Pimlico Plumbers
Hi Paul,
Thank you for your kind feedback. We are happy to hear that you were pleased with our quick response time, particularly during a busy period, and that the engineer arrived early within the appointment window.
It’s great to know the work on your air conditioning system was carried out to a high standard, especially given its complexity. We will be sure to pass your comments on to the team.
We appreciate you taking the time to share your experience.
Kind regards,
Pimlico Plumbers
First time customer - routine electrical
My experience with Pimlico as a first time customer. Timings are approximate!
12:55 filled in a very straightforward website form for a routine job remaking electrical connections in my loft.
13:05 Pimlico call me back
13:10 Price quoted (reasonable and significantly cheaper than one from another electrician) appointment booked in and payment taken over the phone.
Andrew calls to let me know he’s on the way.
15:40 He arrives. Has everything he needs with him and gets the job done professionally and without fuss.
As someone who used to do the same job I’m a critical reviewer. I was very impressed with Pimlico from start to finish and would use them again without hesitation.
26 May 2026
Unprompted review
Reply from Pimlico Plumbers
Hi Peter,
Thank you for your detailed and kind feedback. We are delighted to hear about your positive experience as a first-time customer and that the process from booking through to completion was smooth and efficient.
It’s great to know that Andrew arrived fully prepared and carried out the work professionally and without fuss. We will be sure to pass your comments on to him and the wider team.
We appreciate you taking the time to share your experience, especially given your professional background, and we look forward to assisting you again in the future.
Kind regards,
Pimlico Plumbers
Very good service
Very good service. Arrived on time and had a good knowledge of the job needed.
27 May 2026
Unprompted review
Reply from Pimlico Plumbers
Hi John,
Thank you for your kind feedback. We are pleased to hear that you were happy with the service provided, and that our engineer arrived on time and demonstrated good knowledge of the work required.
We appreciate you taking the time to share your experience, and your comments will be shared with the team.
Kind regards,
Pimlico Plumbers
Great communication & professional…
Great communication & professional service
27 May 2026
Unprompted review
Reply from Pimlico Plumbers
Hi Barry,
Thank you for your kind feedback. We are pleased to hear that you were happy with our communication and the professional service provided.
We appreciate you taking the time to share your experience, and your comments will be shared with the team.
Kind regards,
Pimlico Plumbers
I was trying to cancel an appointment…
I was trying to cancel an appointment of an Engineer two days in advance, the company refused to refund me.
BE CAREFUL
26 May 2026
Unprompted review
Reply from Pimlico Plumbers
Hi Hezi,
Thank you for taking the time to share your feedback. We are sorry to read about the concerns you have raised regarding your experience.
Unfortunately, we have been unable to locate any job details within our system using the username provided for this review. We would very much like the opportunity to investigate this matter fully and review the points you have raised so that we can come back to you with an update.
Please contact our Customer Services team directly with your job reference number and contact details so that we can look into this as a priority.
Kind regards,
Pimlico Plumbers
Fantastic response time and Service
26 May 2026
Unprompted review
Reply from Pimlico Plumbers
Hi Natasha,
Thank you for your kind feedback. We are happy to hear that you were pleased with our response time and the service provided.
We appreciate you taking the time to share your experience and your support means a great deal to the team.
Kind regards,
Pimlico Plumbers
Woken at 3am to the sound of running…
Woken at 3am to the sound of running water , phoned Pimlico Plumbers at 4 am to book an appointment . They phoned back at 7.30 to say someone would be there between 08.00- 14.00 hrs arrived at 8 problem sorted by 10.00. Great service , polite and helpful plumber who did a thorough job.
26 May 2026
Unprompted review
Reply from Pimlico Plumbers
Hi Margaret,
Thank you for your kind feedback. We are pleased to hear that, despite the early disruption, our team were able to respond quickly and resolve the issue for you that morning.
It’s great to know the plumber was polite, helpful, and carried out a thorough job, and we will be sure to pass your comments on to them.
We really appreciate you taking the time to share your experience.
Kind regards,
Pimlico Plumbers
Slow response to urgent request
Ben the electrician was great, communicative etc. But here I am 2 weeks later and I still haven't received my electrical safety certificate after being told it would take a couple of days. 2 phone calls during that time when I was told the certificate would be expedited but still nothing.
12 May 2026
Unprompted review
Reply from Pimlico Plumbers
Hi Sam,
Thank you for your feedback. We are pleased to hear that Ben provided a great service and communicated well during the visit.
However, we are sorry to hear about the delay in receiving your electrical safety certificate and appreciate how frustrating this must be. Unfortunately, we have been unable to locate the job details using the information provided in your review, which means we are currently unable to investigate this further.
We would appreciate the opportunity to look into this properly and resolve the matter for you. Please contact our Customer Services team directly with your job reference details so we can prioritise this and provide an update as soon as possible.
Kind regards,
Pimlico Plumbers
Reconnecting Electricity Supply.
Soon after the electrician arrived, I was confident that my electricity supply would be reconnected on the correct footing. Electrician was friendly, confident and methodical, Didn't waste one second.
24 May 2026
Unprompted review
Reply from Pimlico Plumbers
Hi Paul,
Thank you for your kind feedback. We are pleased to hear that you were confident in the service provided and that our electrician was friendly, methodical, and efficient throughout the visit.
We really appreciate you taking the time to share your experience, and we will ensure your comments are passed on to the engineer involved.
Kind regards,
Pimlico Plumbers
Needed 2 new ceiling lights installed
Needed 2 new ceiling lights installed, the first being in a stairwell and not easy to access, the 2nd in the living room and Rory did a great job on both. And we had a great chat too, a great guy and wishing him all the best
18 May 2026
Unprompted review
Reply from Pimlico Plumbers
Hi Patrick,
Thank you for your kind feedback. We are glad to hear that you were happy with the installation of your ceiling lights and that Rory did a great job, even with the more challenging stairwell access.
We will be sure to pass your comments on to Rory, as it’s always great for the team to hear when their work and professionalism are appreciated.
We really appreciate you taking the time to share your experience and wish you all the best.
Kind regards,
Pimlico Plumbers
Lone females BEWARE
Lone females BEWARE! The bathroom is worse after he had spent a day there - before he came I had a damaged shower back board and by the time he left he had upscaled a simple job to the point where both the bath and the shower were out of action: he knew my urgency and deadlines for a new tenant . He changed my roll top bath chrome plugs and chain without asking me for a new modern look that I wouldn’t have bought myself, broke my shower handle, bought the wrong waste trap for my roll top (he spent all day in the bathroom but didn’t realise until just before he’d finished that the bath was too low and needed a specialist piece of kit that I could order next day delivery and he’d come back to fit it - at a price obvs). The whole experience has left a bitter taste in my mouth. One of being taken for granted, a plumber that was more like a salesman on the make for the next job and how much he could make from the job.
I DO NOT recommend single females use them and shame shame on you PP for actively supporting this behaviour. This whole thing has been a farce and cost me a fortune over the bank holiday weekend to fix his mistake.
21 May 2026
Unprompted review
Reply from Pimlico Plumbers
Hi Alison,
Thank you for taking the time to share your feedback. We are very sorry to read about your experience and the distress this has clearly caused you. We understand how important it is to feel confident and comfortable when inviting a tradesperson into your home, and we take concerns of this nature extremely seriously.
Having reviewed the job notes, the initial attendance identified significant underlying issues within the bathroom, including failed fixings, leaks within the system, and defects in the existing installation. As a result, further works were recommended to properly resolve these issues, including removing and replacing compromised pipework, addressing leaks within the wall, and reinstating affected bathroom areas to ensure a long-term and safe repair.
During the second visit, our engineer carried out a number of remedial works, including replacing defective pipework, addressing leaks, installing new fittings, and testing the system to ensure it was watertight. At the time of completion, no active leaks were identified. Certain additional elements, such as tiling and finishing works, were discussed as separate works due to the scale and specialist nature of the repairs required.
We are, however, very sorry to hear that you feel dissatisfied with the outcome and that there were aspects of the experience that caused you concern. This is not the standard of service we expect from our engineers, and we take your comments very seriously. We also want to reassure you that we do not condone any behaviour that leaves customers feeling uncomfortable or unsupported in their own home.
We would welcome the opportunity to review this matter further and address your concerns directly. Please contact our Customer Services team so we can investigate fully and ensure your experience is properly looked into.
Kind regards,
Pimlico Plumbers
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