When we opend our package with our photobook something have happend to the books sadly. We wrote to costumer service. Without any hesitations they told us to reorder the books and they would refund us... See more
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I ordered some pictures. there was a small misunderstanding with the information about the order, I had some information on my email and there was other information in their system. I called and the... See more
Company replied
Excellent quality photo prints on premium paper selections! Great work—keep it going!
Company replied
The app is constantly crashing, leading to loss of photos/ project work. I think the app closed off and crashed probably 20 times during my picture uploads. It happened also during payment.
Company details
Written by the company
Pixum er en af de førende online fotoservices i Europa. Udover den bedste kundeservice og en intuitiv og inspirerende købsoplevelse, begejstrer Pixum sine kunder med produkter i allerbedste kvalitet, som fx Pixum fotobøger, Pixum vægbilleder og Pixum fotokalendere, og sikrer, at vores kunder kan bevare og dele deres dejligste minder for fremtiden. Pixums kunder kan hvornår og hvor som helst kreere og bestille deres højkvalitative fotoprodukter - mobilt med Pixum appen, på Pixums hjemmeside i onlinedesigneren eller med den gratis Pixum fotounivers software. En lang række tests bekræfter: Vi udbyder både de bedste produkter og softwareløsninger såvel som branchens bedste kundeserviceservice. Pixum blev stiftet i år 2000 og sidder i moderne og innovative lokaler med ca. 160 medarbejdere i Køln, Tyskland.
Contact info
Industriestr. 161, 50999, Köln, Germany
- 44 22 00 44
- service@pixum.com
- www.pixum.dk
4.1
Great
8k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Very fast delivery time
Very fast delivery time. Very happy with that.
Relatively easy to create an album.
It should be easier to be abke change the number of photos and sizes we want to include in each page.
15 May 2018
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
I ordered two canvas print from Pixum, one wasn't stretched well
I ordered two canvas print from Pixum. One of them was poorly stretched on the frame, you could see one corner was hanging. Customer service (Søren) promised to have it replaced with a new one. This was on April 13th. To this date I haven't seen anything. I followed up three more times but had no response from Pixum. Way to start high and finish low.
P.S. PRQ:2708198, order number 15751749.
14 May 2018
Unprompted review
Reply from Pixum Denmark
Hello Mr. Johnson,
I am sorry to hear that your experience with us wasn't to your satisfaction,
Regrettably you did not mention your order number, and with your last name alone, we cannot identify your order, to follow up on the case.
Please edit your comment with the order number and we will look into the case again.
Yours faithfully
Claus
Fin behandling og god kvalitet på…
Fin behandling og god kvalitet på billederne.
11 April 2018
Unprompted review
Hurtig levering og god kvalitet.
26 February 2018
Unprompted review
perfekt leverance - dog svingende software
perfekt leverance - softwaren man kan downloade er for eksperter og er uforståelig for normalle mennesker. Men on-line udgaven er perfekt - den kan dog ikke håndtere upload af et større antal billeder. Et forhold er nok skulle arbejdes med
13 February 2018
Unprompted review
God kvalitet og hurtig produktion
31 January 2018
Unprompted review
Super god service
31 January 2018
Unprompted review
Fin kvalitet og god Service
Fin kvalitet og god Service, hurtig levering
22 January 2018
Unprompted review
God kvalitet & hurtig levering
2 January 2018
Unprompted review
Super produkt
Super kvalitet på covers og kalendere. Kan kun anbefalses
27 December 2017
Unprompted review
Hurtig levering, god kvalitet
25 December 2017
Unprompted review
en fin levering og god kvalitet
21 December 2017
Unprompted review
God kvalitet og hurtig levering.
15 December 2017
Unprompted review
It's ok, but ...
The web is ok. The service is ok. But I wish there was a possibility to preview an order before having it printed/developed so I can see how it would look like. I ordered 2 ordinary prints of photos with white frame around the corners. As a result, part of the photo subject was cut. I could have them printed without white frames around. Or have I missed this function when i placed my order?
10 December 2017
Unprompted review
Reply from Pixum Denmark
Hi Royax,
On our Foto site You can see our developped pictures, without or with white borders in the mail graphics at the top of the screen.
After You uploaded the picture files, you can chose as well as format also without borders(standard) or with borders(optional) before transfering the files too the cart
Best regards
Claus
Pay twice as much if you will, and get an extra bad shipping - use the .com website if you can.
I will only place here an example:
Pixum.com 13cm photo = 0,25 €
Pixum.dk 13cm photo = 4 DKK (current rates = 0,54€)
So more than twice the price for using the Danish website which is exactly the same as .com - are these separate companies?
Other interesting thing, is, this Christmas they had "free shipping" - on the .com website, I could send pictures to Portugal for free (and also for: Austria, Belgium, Bosnia-Herzegovina, Cyprus, Czech Republic, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxemburg, Malta, Monaco, Netherlands, Poland, Romania, Slovakia, Slovenia, Spain and Vatican, so most Europe by the way) but on the .dk site, even with a free shipping voucher, was asked to chose 59 Kr for private address delivery, 39 kr for company address delivery, and there was an option for pakkeboks as well, for 49 kr. through PostNord - sorry this company right now is really struggling - see their review here on Truspilot, a huge percentage of their parcels and post is simply lost / undelevered, etc.
25 November 2017
Unprompted review
Reply from Pixum Denmark
Hej Daniel,
I de forskellige lande tilpasser vi vores priser ud fra forholdene i det enkelte land. Der er til dels store forskelle i skatter og afgifter mellem landene, men også de forskellige prisniveauer landene imellem gør at det kommer til prisforskelle. Derfor kan du ikke bare sammenligne prisniveauet i Portugal med det i Danmark.
Har du en rabatkode, som giver dig fri fragt, så er du alligevel nød til at vælge den leveringsmåde som du vil have.
Ønsker du at få pakken leveret til din arbejdsplads, til posthuset/pakkeboksen eller hjem til dig selv. Ellers har vi ikke mulighed for at sende pakken eller pakkerne korrekt. Rabatten for fragten vil alligevel blive trukket fra i din bestilling uanset det valg d træffer.
Din sidste påstand er dog helt forkert. Efter at vi sidste år gik over fra brevforsendelser ved mindre forsendelser til udelukkende at sende med pakkepost, er der ikke nær så mange forsendelser som går tabt, idet vi nu har mulighed for at spore pakkerne. tildligere ved brevforsendelserne skete ofte det, at de forsvandt undervejs. Dette problem er ve heldigvis kommet til livs.
Med venlig hilsen
Claus
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