Great experience with them, although have used them before. Always polite , and work always clean up really well, you wouldn’t know they had been, arrived when said, the only reason I I have not give... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We have just completed our extension with Planet home improvements. The team have replaced a 40 year old cold and leaking conservatory. It took a while to get things started but once tea... See more
Company replied
I had all my windows replaced by Planet Home Improvements. Although all the windows were replaced in one day, the window sills, a vent and a window handle hadn't been received from the factory when th... See more
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We are very pleased with the new roof on our large conservatory which has transformed an almost unusable space into a comfortable room. The project, which included a redesigned shape, effective insula... See more
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Company details
Written by the company
Planet is Cumbria's leading home improvement company. At Planet, we understand that choosing to undertake work on your property is a decision that doesn’t come lightly. With decades of experience under our belt and a brilliant reputation serving the people of Cumbria, we know a thing or two about improving people’s homes. We’re a family-run business that offers a bespoke design service, backed by market-leading products and exceptional craftsmanship and care – and we’d love to help you achieve your dream home.
Contact info
Dockray Hall Road 31, LA9 4QY, Kendal, United Kingdom
- 0800 612 2255
- www.planetsouthlakes.com
4.4
Excellent
108 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
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Initial installation done very quickly…
Initial installation done very quickly by experienced fitter, whole house done in 2 days including a new front door, small niggles sorted out by an equally experienced and entertaining installer. All very good Thank you Planet South Lakes
4 February 2026
Unprompted review
Reply from Planet Home Improvements
Dear Stuart,
Thank you for your great feedback.
We’re delighted to hear your full house installation, including the new front door, was completed so efficiently and to a high standard. It’s also great to know that the small niggles were sorted quickly and that our installer kept things entertaining along the way!
We really appreciate you taking the time to share your experience Thank you for choosing us.
The Customer Care Team.
SLAM SHUT DOORS, DREADFUL
IT STARTED WITH THEM SUPPLYING THE WRONG WINDOWS, WE MADE A DEAL WITH THEM AND ACCEPTED THE WINDOWS. HAD A FRONT AND BACK DOORS FITTED, CALLED "SLAM SHUT DOORS" AND THIS IS EXACTLY WHAT THEY ARE. SLAM THEM TO CLOSE OR LOCKS DO NOT FULLY ENGAGE. ENGINEER BEEN BACK NUMEROUS TIMES TO MAKE ADJUSTMENTS AND WE ARE STILL LEFT WITH DOORS REQUIRING YOU TO SLAM THEM. "WE WISH WE HAD NEVER HEARD OF PLANET HOME IMPROVEMENTS". IT HAS TAKEN FOUR MONTHS TO GET TO WHERE WE ARE NOW. ARE WE SATISFIED NOT A CHANCE. WE HATE THESE DOORS
22 January 2026
Unprompted review
Reply from Planet Home Improvements
Dear Sally,
We are sincerely sorry for the prolonged delays and frustration you experienced with the ongoing issues with your front and back doors. We fully understand how disappointing it is to still feel dissatisfied after multiple engineer visits, and I accept that this fell short of the service you should have received.
Please accept our apologies for the inconvenience caused. We regret that this experience has overshadowed what should have been a positive home improvement and appreciate you taking the time to share your feedback.
We have reviewed this case carefully and have since made changes to our internal processes to improve communication, coordination, and response times, with the aim of preventing similar delays for customers in the future.
Thank you for your patience,
The Customer Care Team.
Serious issues with aftercare
We had our conservatory upgraded in June 2025. We immediately encountered issues and reached out to them for assistance. Most of the problems were eventually resolved, but we are still facing significant issues with the doors they installed. 6 months later they either won't shut properly or lock at all. We have phoned, emailed and been into the store and now filled in a complaints form. Still waiting for the doors to be fixed.
13 June 2025
Unprompted review
Reply from Planet Home Improvements
Good morning Paula,
Thank you for bringing this to our attention, and please accept our sincere apologies for the ongoing issues you’ve experienced since your conservatory upgrade last year.
This is not the level of service or aftercare we aim to provide. Your concerns will be reviewed as a priority, and the team will coordinate works to resolve this matter promptly. We appreciate your patience to date and apologise for the delay and inconvenience this has caused.
Kindest Regards,
The Customer Care Team.
Damaged the property during the…
Damaged the property during the installation. Don't send building regulations certificate. Never collected the rubbish for weeks after the works took place. Claimed to give it a deep clean, never really happened.
1 October 2025
Unprompted review
Reply from Planet Home Improvements
Hello Mr Riley,
We are very sorry to hear about your experience. Please accept our sincere apologies for the property damage, delays in rubbish removal.
This is not the standard of service we aim to provide, and we appreciate your feedback. We would like the opportunity to make this right, a member of the team will be in touch to discuss a resolution.
Kind Regards,
The Customer Care Team.
New Windows
I had a great experience with Planet, as I had a new front door fitted earlier this year and then decided to have all my windows renewed. They completed the job very quickly and the quality was exceptional.
I did have one issue with the frosted window in the Bathroom as you could see through a very tiny hole, but because it was in my eyeline I could see it all the time. They had no hesitation in replacing this pane, which is due to be installed shortly.
I always like to use a local business if I can.
14 November 2025
Unprompted review
Reply from Planet Home Improvements
Dear Customer,
Thank you for sharing your experience. We’re delighted to hear that your new front door and windows were fitted quickly and to a high standard.
We’re also glad our team was able to promptly address the frosted window issue. It’s always our aim to ensure every detail meets your expectations.
We really appreciate your support of a local business and your continued trust in us!
Many Thanks,
The Customer Care Team.
Friendly, helpful and efficient
We had a great experience with Planet South Lakes from first contact through to installation of front door. Friendly, helpful and efficient customer service. Installation was quick and clean. Very happy with the quality of the door.
21 October 2025
Unprompted review
Reply from Planet Home Improvements
Dear Catriona,
Thank you for your fantastic feedback. We’re delighted to hear that you had a great experience with Planet South Lakes from your first point of contact right through to the installation of your new front door.
It’s wonderful to know that our team provided friendly, helpful, and efficient service, and that the installation was completed quickly and cleanly. We’re also very pleased that you’re happy with the quality of the door.
Thank you again for taking the time to share your experience — we truly appreciate it.
The Customer Care Team.
Superb swift service
Made a call due to lack of response from another company. Advised about Planet so made the call. Rep was here in a few days. Knew his stuff. Guided me on window design which was different from what i thought i wanted but seeing it virtually on the computer it was clear he was right. Few days after the surveyor turned up. 6 weeks later wi ndows fitted on the date given. Luckily no manufacture delays. Two lads turned up so ftoendly. Windows fit. Left clean and tidy. Couldnt have been a more simple and streamlined service. More windows and doors to do next year and i will without doubt go to Planet SL. Girl in showroom fab too who took my payment.
7 November 2025
Unprompted review
Reply from Planet Home Improvements
Hi Karen,
Thank you for sharing your experience! We’re delighted to hear that your windows were fitted smoothly and on schedule, and that our team made the process simple and stress-free.
It’s great to know that the guidance from our representative and surveyor helped you feel confident in your choices, and that our fitters left everything clean and tidy. We’re also thrilled to hear that your experience in the showroom was positive!
We look forward to helping you with your additional windows and doors next year.
Warm Regards,
The Customer Service Team.
I decided that I could not spend…
I decided that I could not spend another winter with draughty kitchen windows and a back door which I could see fresh air around . Now I have a very smart back door and kitchen windows and no draughts! I'm delighted with the results . Planet were very professional from the initial consultation. I was especially impressed with the surveyor's visit to check the proposed job and ensure there would be no surprises at the time of fitting.
23 October 2025
Unprompted review
Reply from Planet Home Improvements
Dear Lydia,
Thank you for sharing your experience! We’re thrilled to hear that you’re delighted with your new back door and kitchen windows, and that the draughts are a thing of the past.
It’s great to know that our team, from the initial consultation to the surveyor’s visit, provided a professional and thorough service to ensure everything went smoothly. Your kind words are much appreciated, and we’re glad you’re enjoying the results!
Many Thanks,
The Customer Care Team.
Great experience with them
Great experience with them, although have used them before. Always polite , and work always clean up really well, you wouldn’t know they had been, arrived when said, the only reason I I have not given 5 star was a couple of caps missing from the door and had to contact them s couple if times to remind them but all sorted after a couple of days. Very pleased with finished door
17 October 2025
Unprompted review
Reply from Planet Home Improvements
Hello Karen,
Thank you for taking the time to share your feedback and for choosing us again.
We're delighted to hear that the team arrived as scheduled, worked professionally, and left everything clean and tidy. It's great to know you're pleased with your new door.
We apologise for the inconvenience caused by the missing caps and the need to chase this up. We’re glad the issue was resolved quickly, but we understand how it impacted your experience and will use this feedback to help improve our processes.
Thank you again for your review, and we hope to work with you in the future.
Kind Regards,
The Customer Care Team.
Excellent honest professional service
From start to finish of the appointment Jarrod was professional and courteous and listened to our needs. He offered the best practical solution based off his vast experience within the industry. Really happy with the outcome and look forward to the job being completed.
23 October 2025
Unprompted review
Reply from Planet Home Improvements
Hello,
Thank you for your feedback! We’re delighted to hear that Jarrod provided professional and attentive service, offering practical solutions tailored to your needs. We look forward to completing the job and delivering results that meet your expectations.
Kindest Regards, The Customer Care Team.
Installation was very good
Installation was very good. Unfortunately company Admin was not so good.
15 October 2025
Unprompted review
Reply from Planet Home Improvements
Hello Keith,
Thank you for your feedback. We’re glad to hear that the installation met your expectations. We also sincerely apologise for any issues you experienced with our administration team. Your comments have been noted, and we will review our processes to ensure smoother communication and support in the future.
Kind Regards,
The Customer Care Team.
Great service and products.
From start to finish they did an excellent job and the salesman Andy was really helpful with ideas regarding the design of the windows that we hadn't considered. We had all the windows and a door replaced in tranches over a year and each time the fitters were very efficient and tidied up afterwards. The house looks new now.
2 September 2025
Unprompted review
Reply from Planet Home Improvements
Good morning,
Thank you so much for your wonderful feedback. It’s great to hear that Andy was able to help with ideas for your windows and that our fitters made the process smooth and tidy at every stage. We’re delighted you’re so pleased with the end result – it must feel fantastic seeing your home looking like new!
Warm Regards,
The Customer Care Team.
Great service from start to finish.
Great service from start to finish.
Clear and thorough information provided.
Installation was seamless and Darren and Adrian were charming, chatty and tidied up after themselves.
Would definitely use this company again
7 August 2025
Unprompted review
Reply from Planet Home Improvements
Hello Julia,
Thank you for your feedback! We’re thrilled the installation went smoothly and that Darren and Adrian made such a positive impression. We really appreciate your recommendation!
Warm Regards,
The Customer Care Team.
2nd time I've used the company
2nd time I've used the company. Office staff pleasant to deal with, quick and easy process from getting a quote to installation. A bit mislead re having brickwork done and plastering internally but it's a really good job and I'm very happy with the finished look.
10 July 2025
Unprompted review
Reply from Planet Home Improvements
Dear Ann,
Thank you for your feedback and for choosing us again! We’re delighted to hear the process from quote to installation was smooth and that you’re happy with the finished result. We appreciate your comments regarding the brickwork and plastering and will take them on board.
Many Thanks,
The Customer Care Team.
Fantastic Service
Great communication and a perfect delivery and installation of a superb product
16 August 2025
Unprompted review
Reply from Planet Home Improvements
Hello Tim,
Thank you for your fantastic feedback! We’re delighted to hear you were happy with the communication, delivery, and installation, and that the product has met your expectations. We truly appreciate your kind words and recommendation.
Kindest Regards,
The Customer Care Team.
Replacement Windows
From start to finish the communication was excellent, nothing was too much trouble, and even the surveyor took his time, listened and then confirmed to us the changes that we asked for. When the windows were installed Austin was extremely professional, polite and treated our home with respect. We will definitely be using Planet South Lakes in the future for all our windows and door needs. Thank you so much.
23 July 2025
Unprompted review
Reply from Planet Home Improvements
Good morning,
Thank you for sharing your experience! We're delighted to hear that the communication was excellent throughout and that Austin handled the installation professionally and respectfully. It’s wonderful to know you’ll choose Planet South Lakes for your future windows and doors. Thanks again!
Kindest Regards,
The Customer care Team.
Great experience from start to finish
Great experience from start to finish. I would highly recommend Planet to anyone looking to replace their doors or windows.
14 July 2025
Unprompted review
Reply from Planet Home Improvements
Hello Keith,
Thank you for your fantastic feedback! We're thrilled to hear you had a great experience from start to finish.
Your recommendation means a lot to us!
The Customer Care Team.
Great showroom with helpful staff and…
Great showroom with helpful staff and installation quick, easy and tidy job
9 July 2025
Unprompted review
Reply from Planet Home Improvements
Dear Rachel,
Thank you for your kind feedback! We're glad you enjoyed your showroom visit and found our staff helpful. It's great to hear the installation was quick, easy, and tidy—just how it should be.
We really appreciate your support!
The Customer Care Team.
Great products and service...again!
Our second time of having work done by Planet SouthLakes. Yet again they were competitively priced, but with superior quality and great service. Can thoroughly recommend them.
7 July 2025
Unprompted review
Reply from Planet Home Improvements
Dear George,
Thank you for your continued trust in Planet South Lakes! We're thrilled to hear you’ve had another positive experience with us and that our pricing, quality, and service met your expectations once again. Your recommendation is greatly appreciated!
Have a very good day,
The Customer Service Team.
Very pleased with the build
The whole appointment from talking us through various options for the build and cost was explained. The time and day was always arranged the day before they came to do each job. From start to finish the whole team were very professional. We are very pleased with our conservatory. Well done everyone!
10 April 2025
Unprompted review
Reply from Planet Home Improvements
Dear Anne,
Thank you for your lovely feedback! We're so pleased to hear that the entire process was clear, well-organised, and professionally handled. It’s great to know the team kept you informed and delivered a conservatory you’re happy with. We’ll be sure to share your kind words with everyone involved. Well done to you too for being a fantastic customer!
Have a good weekend,
The Customer Care Team.
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