Great experience with them, although have used them before. Always polite , and work always clean up really well, you wouldn’t know they had been, arrived when said, the only reason I I have not give... See more
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Review summary
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What people talk about most
Reviews shaping this summary
We have just completed our extension with Planet home improvements. The team have replaced a 40 year old cold and leaking conservatory. It took a while to get things started but once tea... See more
Company replied
I had all my windows replaced by Planet Home Improvements. Although all the windows were replaced in one day, the window sills, a vent and a window handle hadn't been received from the factory when th... See more
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We are very pleased with the new roof on our large conservatory which has transformed an almost unusable space into a comfortable room. The project, which included a redesigned shape, effective insula... See more
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Company details
Written by the company
Planet is Cumbria's leading home improvement company. At Planet, we understand that choosing to undertake work on your property is a decision that doesn’t come lightly. With decades of experience under our belt and a brilliant reputation serving the people of Cumbria, we know a thing or two about improving people’s homes. We’re a family-run business that offers a bespoke design service, backed by market-leading products and exceptional craftsmanship and care – and we’d love to help you achieve your dream home.
Contact info
Dockray Hall Road 31, LA9 4QY, Kendal, United Kingdom
- 0800 612 2255
- www.planetsouthlakes.com
4.5
Excellent
110 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
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Great products and service...again!
Our second time of having work done by Planet SouthLakes. Yet again they were competitively priced, but with superior quality and great service. Can thoroughly recommend them.
7 July 2025
Unprompted review
Reply from Planet Home Improvements
Dear George,
Thank you for your continued trust in Planet South Lakes! We're thrilled to hear you’ve had another positive experience with us and that our pricing, quality, and service met your expectations once again. Your recommendation is greatly appreciated!
Have a very good day,
The Customer Service Team.
Very pleased with the build
The whole appointment from talking us through various options for the build and cost was explained. The time and day was always arranged the day before they came to do each job. From start to finish the whole team were very professional. We are very pleased with our conservatory. Well done everyone!
10 April 2025
Unprompted review
Reply from Planet Home Improvements
Dear Anne,
Thank you for your lovely feedback! We're so pleased to hear that the entire process was clear, well-organised, and professionally handled. It’s great to know the team kept you informed and delivered a conservatory you’re happy with. We’ll be sure to share your kind words with everyone involved. Well done to you too for being a fantastic customer!
Have a good weekend,
The Customer Care Team.
Reply from Planet Home Improvements
Hello Gordon,
Thank you for your brilliant feedback.
Warm Regards,
The Customer Service Team.
UPVC sash windows
Getting my replacement sash windows was great from start to finish! I didn’t really know what to ask for but Planet were so helpful and knowledgeable. The showroom was great for a look around, and the home visits for measuring etc. gave even more opportunity to ask questions.
My windows were done within two days (all on time and according to schedule) and I love them (I’ve already had compliments from the neighbours!). The fitters were friendly and professional and really tidy too! I’d definitely recommend Planet and I’d use them again without doubt.
28 April 2025
Unprompted review
Reply from Planet Home Improvements
Dear Louise,
Thank you so much for the fantastic review! We're thrilled to hear how smooth and stress-free your experience was with us. It's great to know our team helped guide you through the process and that you're already receiving compliments on your new sash windows! We truly appreciate your recommendation and would love to help again in the future.
Warm regards, The Customer Care Team.
Trustworthy
Everything was handled professionally from sales to installation, no pestering phone calls, All good.
5 June 2025
Unprompted review
Reply from Planet Home Improvements
Good morning,
Thank you for your feedback! We're glad to hear everything went smoothly from sales to installation and that you appreciated our no-pressure approach. If you ever need anything in the future, we're here to help.
Kind Regards, The Customer Care Team
Excellent and Professional
We’ve had a fantastic experience having a new front door and bifold fitted by Planet South Lakes. The team from initial call, visit and measurements were fantastic, to visiting the shop and picking colours, glass and hardware, it was such an easy and laid back experience. The team were so friendly and professional right through, and we were so impressed with the fitting as well. We now have two fantastic and secure doors which have made our house feel finished. Thank you Planet South Lakes for all of your help and making our beautiful pink door and our finally not wobbly bifold!
30 May 2025
Unprompted review
Reply from Planet Home Improvements
Hello Fen,
Thank you so much for your fantastic feedback!
We’re thrilled to hear that your experience with Planet South Lakes was easy, friendly, and professional from start to finish.
It’s great to know you love your beautiful pink door and your sturdy new bifold—both sound like perfect additions that really complete your home!
We truly appreciate you choosing us and for sharing your kind words. Enjoy your stunning new doors!
Many Thanks,
The Planet South Lakes Team
We are very pleased …
We are very pleased with the new windows you installed last week
They are a great addition to the property and look very similar to the old windows but with the advantages of the modern design
The reduce traffic noise is much reduced and no condensation
The work is neat and tidy
Thanks for a good job
12 May 2025
Unprompted review
Reply from Planet Home Improvements
Dear Mr Margetts,
Thank you for your wonderful feedback!
We’re delighted to hear that you’re very pleased with your new windows and that they complement your property while providing the benefits of modern design. It’s great to know they’ve helped reduce traffic noise and condensation, making your home more comfortable.
We also appreciate your kind words about the neat and tidy work. Thank you for choosing us, and we hope you enjoy your windows for many years to come!
Best regards,
The Planet South Lakes Team
New front door
Having contacted Planet south Lakes after seeing an advert on Facebook I have been very impressed with their service. The sales team weren't "pushy" at all, giving sound and sensible advice. The guy who did the measuring up was friendly and efficient and the installation was hassle free and done well. I am thrilled with the finished door.
23 May 2025
Unprompted review
Reply from Planet Home Improvements
Dear Alison,
Thank you for your fantastic feedback!
We’re so pleased to hear that you’ve been impressed with your experience from start to finish. It’s great to know our sales team provided helpful, no-pressure advice and that the whole process—from measuring to installation—was smooth and hassle-free.
We’re thrilled that you’re so happy with your new door, and we really appreciate you choosing Planet South Lakes!
Warm Regards,
The Planet South Lakes Team
First Class Experience…
First Class experience from start to finish, every step was excellent,I would certainly recommend this company and I would certainly use them again
19 May 2025
Unprompted review
Reply from Planet Home Improvements
Dear Roger,
Thank you for your kind words! We're thrilled to hear you had a first-class experience and would recommend us. We look forward to working with you again in the future!
Kindest Regards,
The Customer Care Team.
Excellent friendly professional service.
Visited by a salesman who was not in the least bit pushy in fact I ended up adding extra windows as the sale price seemed very reasonable and the quote included VAT which is helpful. A further visit for measuring and then once the windows ready they were fitted quickly and efficiently despite some quite awkward to get to places. We have used Planet in the past and look forward to using them again in the future.
23 April 2025
Unprompted review
Reply from Planet Home Improvements
Hello Andrea,
Thank you for your lovely feedback. We're pleased to hear you found our team helpful and the process smooth from start to finish. It's great to know the quote's clarity and value stood out, and we appreciate your continued trust in Planet. We look forward to working with you again!
Warm Regards,
The Customer Care Team.
Expert Advice
On 22 April 2025 a senior design consultant with PSL visited our home for a free design and cost consultaion on a new conservatory addition.
J. B. was extremely knowledgeable and gave us expert advice. Communication via post, email, text, and WhatsApp was greatly appreciated. Although we eventually chose to go with a local company, the time spent (2h +) discussing design plans, finance, and time lines was invaluable.
22 April 2025
Unprompted review
Reply from Planet Home Improvements
Hello Stacey,
Thank you for taking the time to share your experience. We're delighted to hear that J.B. provided you with such knowledgeable and comprehensive guidance during your consultation. We’re glad the communication throughout was helpful and that the time spent discussing your plans added value to your decision-making process. While you ultimately chose a local company, we truly appreciate your kind words and the opportunity to assist you. We wish you all the best with your new conservatory project!
Kind Regards,
The Customer Care Team.
Excellent customer service and…
Excellent customer service and workmanship. From first enquiry to job completion everything was perfect - appointment time keeping and high quality product. The fitter was friendly and polite, respectful of our property and left everywhere clean and tidy. Would definitely recommend.
2 May 2025
Unprompted review
Reply from Planet Home Improvements
Dear Judith,
Thank you for your wonderful feedback. We're delighted to hear you were happy with the service provide, from the product quality to the installation experience. Your recommendation means a lot to us, and we look forward to assisting you again in the future.
Warm Regards,
The Customer Care Team
Cut corners, HSE visit and sewage issues ongoing.
I lived next to a planet windows south lakes installation in 2023 that lasted a long time. Health & Safety was non existent (HSE turned up on site), so was planning permission which they scraped through as retrospective (despite director at the time knowing they’d need it as they owned a property on our road that had to have it). Zero thought for neighbouring properties. Pilled with no notice for us despite our property adjoining the one they were wrecking. They had to fix damage to party wall they initially denied, approx 6 months after leaving them unstable. Cut and Redirected sewage waste pipe without prior agreement from united utilities now we have sewage in our garden every few months owing to circumference, angle and quality of new pipes (according to UU). United utilities admit they’ve inherited a problem created by this build. Never seen anything like it. Still liaising with UU today!
Richard the Director sold out around the time of the extension. I put in a formal complaint - a lot of Kendal folk are well aware of how this firm operate and won’t touch them!
I documented this entire build in order to protected mine, following advice from my home insurer, so it is facts. I can back up everything I’ve said which includes emails threads with United Utilities, HSE, and many photos and videos.
This works has left us with problems. FACT.
10 April 2025
Unprompted review
Reply from Planet Home Improvements
Dear Louise,
Thank you for taking the time to share your concerns.
We’re sorry to hear about your experience and the disruption caused by a neighbouring project. Please understand that while we respect your right to express dissatisfaction, not all of the points raised appear to be based on verified facts.
Health & Safety is something we take very seriously and we work closely with our contractors to ensure compliance with regulations. Any planning or regulatory matters are handled in line with local authority guidance, and where retrospective applications are necessary, they are pursued through the correct channels.
Issues involving neighbouring properties, such as party walls or shared services, are typically managed by the property owner commissioning the work and relevant third-party authorities. If damage was caused and subsequently resolved, we are glad that it was addressed, but we are unable to comment on any ongoing matters with United Utilities.
We understand how upsetting it can be when building works cause disruption, but we can assure you that we strive to deliver all of our projects professionally and with consideration.
If you have any outstanding concerns, we would welcome the opportunity to review them properly through our customer care process.
The Customer Care Team
Sash Widows and door
From booking to get a quote, survey and installation done it has been an easy and quick process. All staff that I've dealt with have been friendly and very helpful. The windows are really nice quality and look good as well.
The cost was high but out of 4 quotes South Panet Lakes was the second lowest quote we used this company as a neighbour has them also, we choose Sash windows and colour to match our old windows and a front door to match we had 11 windows so we knew what to expect with price. Our aim was to look the same as before and this was achieved.
The whole process took about 3 months with no real issues, we had the panel on the front door supplied the wrong colour but South Panet Lakes sorted this out very quickly and we changed the panel style at the same time. Which was our fault at no extra cost as the panel was being changed anyway.
The final payment was only requested after fully completed.
My error I would not have the bottom hooks on the bottom window fitted as we choose gold fittings. We did not need them as our windows are low.
15 March 2025
Unprompted review
Reply from Planet Home Improvements
Thank you so much for your detailed review! We're really pleased to hear that the process, from booking to installation, went smoothly for you and that you were happy with the quality of the windows and the service provided by our team. We also appreciate your understanding regarding the colour mix-up on the front door panel—it's great to know we could resolve that quickly and to your satisfaction.
We're glad that the final result met your expectations, and we truly value your feedback on the gold fittings. It's always helpful for us to learn from our customers' experiences, so we'll keep that in mind for future projects.
Thank you again for choosing South Planet Lakes, and we hope you enjoy your beautiful new windows and door for years to come!
Planet - Window and Barge Board Installation
Planet - South Lakeland
Austin completed the installation of a large window in my home in early December, a complex and physically demanding job that involved removing the old, heavy window and expertly fitting the new one. His ability to manage the weight and the task were truly impressive.
After completing the installation, Austin cleaned, tidied, leaving no trace that such a major job had taken place.
Doug came on a separate visit and was very helpful and friendly and did a professional job installing a large barge board in difficult conditions and neatly cemented in place and around the window. I really appreciated that he was very tidy and considerate in the way that he worked. Both gentlemen did outstanding work and deserve recognition and respect. I would not hesitate to recommend either of them for future projects and would ask Planet - South Lakeland to please pass on my thanks.
20 February 2025
Unprompted review
Reply from Planet Home Improvements
Thank you for taking the time to leave such a detailed and thoughtful review! We're so pleased to hear that Austin and Doug provided excellent service during your window and barge board installations. It's wonderful to know that Austin's expertise and care in handling the heavy window made such an impression, and we're glad Doug's professionalism and attention to detail were appreciated as well. We'll make sure to pass on your kind words to both of them—they certainly deserve recognition for their outstanding work. We truly value your recommendation and would be happy to assist with any future projects. Thanks again for choosing Planet
A lovely company to deal with
A lovely company to deal with. No sales pressure just patiently asnswered my (many) questions. The instalation team worked quickly and completed the roof in the time stated and they polished all my glass!
19 September 2024
Unprompted review
Reply from Planet Home Improvements
Good afternoon,
Thank you for your lovely review and kind words.
We do strive to be a zero pressure sales company, so glad this is how you feel with your experience.
We are pleased to hear you're happy with the installation and the fitting team.
If you ever need our services again or have any questions, please don’t hesitate to reach out. We truly appreciate your support.
Best regards,
Good Service
Id needed a new back door and Planet were very efficient in surveying, delivering and fitting the door. The fitter did a good job, repaired the inevitable damage to the external render and made a good job of tidying up.
24 September 2024
Unprompted review
Reply from Planet Home Improvements
Mr West
Thank you for taking the time to share your experience with us! We’re so pleased to hear that you found our process efficient from start to finish and that you’re happy with your new back door.
Our team takes great care in not only delivering and fitting high-quality products but also ensuring that any finishing touches, like repairs and tidying up, are done to the highest standard. It’s wonderful to know our fitter met your expectations!
If you ever need our services again or have any questions, please don’t hesitate to reach out. We truly appreciate your support.
Best regards,
Replacement windows
The young gent who fitted the new window was very courteous and careful. I will always recommend Planet to anyone who may ask. Materials are top notch too.
8 September 2024
Unprompted review
Reply from Planet Home Improvements
Reply to Mr Holt
Thank you so much for your kind words and glowing review! We're delighted to hear that you were pleased with the service provided by our team, especially the professionalism and care of our installer.
We take great pride in using top-quality materials and ensuring that our customers have an exceptional experience from start to finish.
Your recommendation means the world to us, and we’re thrilled to know you’d suggest Planet to others.
If there’s ever anything else we can assist you with, please don’t hesitate to get in touch.
Warm regards,
Appalling service
Appalling service. Have been waiting over 15 months now for them to come out and fix a leaking roof. This is dripping into a light socket making it a fire risk. I have had excuse after excuse until they eventually resort to completely ignoring any attempts at communication. Have had an independent builder out to look at the roof and been advised that due to their poor workmanship i.e. putting a pipe through the roof - no one else will want to touch it. Avoid this company at all costs.
30 September 2024
Unprompted review
We were very pleased with the service…
We were very pleased with the service we received from Planet and very happy with our new door and fascia boards. A special mention to Richard for all your hard work, thank you.
28 November 2023
Unprompted review
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