I've bought a lot of items (parts, accessories, clothing) from Planet X over the last few years,most recently an MTB helmet. Everything has been good quality. Customer service is excellent and deliv... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Although I make my purchases when there is a sale or special offers the components/clothing/shoes I have ordered are all excellent. The orders are fulfilled quickly, efficiently and all queries dea... See more
Planet X generally responds promptly and does their best to answer questions thoroughly. At times, responses can be a bit short, but overall they’re very helpful and make an effort to address concerns... See more
I always get great service from Planet X . My latest order was 2 Carnac short sleeved base layers which are keeping me snug and warm this winter . The fit is superb and the quality is great for the... See more
Company details
About Planet X
Written by the company
Founded in Sheffield, England over a quarter of a century ago, Planet X is an award winning, proudly independent employee-owned firm, which is run by riders, for riders. We offer class-leading products at unbeatable prices.
We design and build Planet X, On-One and Titus products, and sell over 10,000 bicycle products worldwide.
From the wonderful that you want to the weird you never knew you needed, we've got a diverse selection of brands and a collection of vintage stock you will not find on any other website.
Contact info
United Kingdom
- service@planetx.co.uk
- www.planetx.co.uk
4.7
Excellent
15k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
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Quick delivery and great value for money
11 August 2025
Reply from Planet X
Hi Matthew
Thank you for your feedback—we’re really pleased to hear you were happy with the quick delivery and value for money. We appreciate your support and hope you enjoy your purchase!
Reply from Planet X
Hi,
Thank you so much for taking the time to leave such a wonderful review! We're thrilled to hear that you had a fantastic experience with us here at Planet X.
Reply from Planet X
Hi,
Thank you so much for taking the time to leave such a wonderful review! We're thrilled to hear that you had a fantastic experience with us here at Planet X.
Reply from Planet X
Hi,
Thank you so much for taking the time to leave such a wonderful review! We're thrilled to hear that you had a fantastic experience with us here at Planet X.
Paid for a 2-3day delivery service..my…
Paid for a 2-3day delivery service..my order did arrive until 6 days later..
4 August 2025
Reply from Planet X
Hi.
I am sorry to hear the you have not had a great experience with us here at Planet X.
I would love to investigate this further. Please contact us directly, so we can resolve this matter for you.
Reply from Planet X
Hi,
Thank you so much for taking the time to leave such a wonderful review! We're thrilled to hear that you had a fantastic experience with us here at Planet X.
Reply from Planet X
Hi,
Thank you so much for taking the time to leave such a wonderful review! We're thrilled to hear that you had a fantastic experience with us here at Planet X.
Reply from Planet X
Hi,
Thank you so much for taking the time to leave such a wonderful review! We're thrilled to hear that you had a fantastic experience with us here at Planet X.
Reply from Planet X
Hi,
Thank you so much for taking the time to leave such a wonderful review! We're thrilled to hear that you had a fantastic experience with us here at Planet X.
Disappointed that asked to give…
Disappointed that asked to give feedback when order placed on 5 August, not yet despatched, and asking for feedback on 13 Aug!@
6 August 2025
Reply from Planet X
Hi.
I am sorry to hear the you have not had a great experience with us here at Planet X.
I would love to investigate this further. Please contact us directly, so we can resolve this matter for you.
I love the quality and detail in your…
I love the quality and detail in your product. And delivery is always on time. Thank you
8 August 2025
Reply from Planet X
Hi,
Thank you so much for taking the time to leave such a wonderful review! We're thrilled to hear that you had a fantastic experience with us here at Planet X.
Reply from Planet X
Hi,
Thank you so much for taking the time to leave such a wonderful review! We're thrilled to hear that you had a fantastic experience with us here at Planet X.
Reply from Planet X
Hi,
Thank you so much for taking the time to leave such a wonderful review! We're thrilled to hear that you had a fantastic experience with us here at Planet X.
Promt and excellent service 😊
7 August 2025
Reply from Planet X
Hi,
Thank you so much for taking the time to leave such a wonderful review! We're thrilled to hear that you had a fantastic experience with us here at Planet X.
Reply from Planet X
Hi,
Thank you so much for taking the time to leave such a wonderful review! We're thrilled to hear that you had a fantastic experience with us here at Planet X.
Postage charges too high
If you like what is being sold then it'll be good value for money. My problem here is that the postage charges are too high for the value of the goods. If it was cheaper then I'd buy more.
6 August 2025
Reply from Planet X
Hi,
Thank you so much for taking the time to leave such a wonderful review! We're thrilled to hear that you had a fantastic experience with us here at Planet X.
Reply from Planet X
Hi,
Thank you so much for taking the time to leave such a wonderful review! We're thrilled to hear that you had a fantastic experience with us here at Planet X.
Great service and great prices 😀
6 August 2025
Reply from Planet X
Hi,
Thank you so much for taking the time to leave such a wonderful review! We're thrilled to hear that you had a fantastic experience with us here at Planet X.
Great products very reasonably priced
Maintenance products are very good, however the collapsible stool needs a bit of work
1 August 2025
Reply from Planet X
Hi,
Thank you so much for taking the time to leave such a wonderful review! We're thrilled to hear that you had a fantastic experience with us here at Planet X.
Reply from Planet X
Hi,
Thank you so much for taking the time to leave such a wonderful review! We're thrilled to hear that you had a fantastic experience with us here at Planet X.
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