Good quality reasonably priced kept upto date with delivery dates. will buy from them again.
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Review summary
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Reviews shaping this summary
Happy with the service. It will be much better if, after delivery, they automatically send the VAT invoice, instead of us having to ask for it to be sent,
Delivered quickly and very suitable for the job I need them for
Good variety of goods to chose from. Price is competitive and the quality of the goods is very good. Kept up to date with delivery dates.
Company details
Written by the company
Plastor is one of the UK's leading suppliers of heavy duty plastic containers, boxes, crates and storage equipment. As well as great products and prices, Plastor provides valuable advice to large and small companies across all industry sectors. Need your plastic storage boxes, crates and containers fast? Don't worry, Plastor holds large stocks of popular products ready for immediate dispatch.
Contact info
Unit 10, The Courtyard, Eastern Road, RG12 2XB, Bracknell, United Kingdom
- 01628 829800
- sales@plastor.co.uk
- www.plastor.co.uk
4.5
Excellent
99 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Plastor prices look good but there is a hidden con
I have only given Plastor 1 star because it is not possible to give a zero rating.
Other customer reviews state that the Plastor website is an utter con and that their prices are very low but they do not mention the delivery charges and the reason is that these charges are inflated to make huge profits.
I can confirm that this is the case because I placed an order for 1 x RUB21XL box priced at £14-65 and two days later I received a delivery quote by email of £17-50 + VAT my email to them below states how I feel about this company taking advantage of it's customers (Please see below).
I have since purchased exactly the same item at a similar price from ebay with a delivery charge of only £9-99 with the complete cost to me of £23-74 including VAT and not in excess of £32 + VAT if I had been foolish enough to buy from Plastor.
Subject: Re: Plastor Limited: Order (Number removed) has been placed successfully
Date: Mon, 13 Jan 2025 11:26:30 +0000
From: David J (email address removed)
To: Plastor Sales (email address removed)
Dear Mr Bulman,
Thank you for your email below together with the excessively priced quote for delivery at £17-50 which would make the total price of this item in excess of £32+VAT for an item worth only £14-65.
I noticed on Trust pilot that other customers also complained about the excessive delivery charges made by Plastor and the only conclusion that I can make is that you do not really want private customers as your business is geared up for corporate customers buying goods on pallets.
Given the circumstances perhaps it would be better if you mentioned on your website that you are trade only instead of wasting customers time making enquiries.
Please cancel this order with immediate effect and kindly comply with this formal request for you to completely remove all of my personal details from your system, I would appreciate confirmation that you have removed my details after which I want no further contact with this company.
Yours sincerely,
David J Hyde.
On 13/01/2025 08:35, Plastor Sales wrote:
Good Morning David
Further to your web order ref : 84009
Delivery Est : 5 Working Days
I can confirm the shipping cost will be : £17.50 Plus Vat
If you wish to proceed with your order – Please reply to this email and
We will email you a Proforma Invoice with a Secure Link so you can make an Online Payment via Credit Card or BACS transfer.
Or please call (phone number removed) if you wish to pay over the phone.
Note Icoterm for Export:
Goods dispatched for Export are DAP - Goods collected for Export are FCA
All above prices exclude VAT at current rate and are subject to our standard terms & conditions which can be found on our website at (Website information removed) or provided on request.
Should you require any further assistance, please do not hesitate to contact me as I will be happy to help.
p.s please note that all bespoke/made to order products are NON-RETURNABLE.
Regards
Jon Bulman
Plastor Sales
Tel: (telephone number removed)
(Invoice removed)
Nice try Plastor better luck next time finding another mug who you can exploit, far too old and experienced to fall for your deception.
13 January 2025
Unprompted review
Reply from Plastor Limited
Thank you for taking the time to share your feedback. We’re sorry to hear that you feel this way about your experience, especially considering you were under no obligation to proceed with the purchase at any stage.
At Plastor, we are committed to providing transparency in all aspects of our service, including pricing and delivery charges. Our shipping costs are determined by the size, weight, and location of the stock (in this case, directly from our supplier who provides us with the shipping rates) as well as the delivery destination. We always aim to offer competitive rates, though we understand that unexpected charges can be frustrating, and we sincerely apologise if this caused any inconvenience.
We’d also like to clarify that Plastor has been serving both businesses and private customers for over 30 years. While we predominantly focus on wholesale and corporate orders, we welcome individual customers and are always happy to assist with any queries related to products or shipping.
I must also stress that we are in no way a "con" or deceitful in any manner, and I regret that you feel this way. To suggest such a thing is, in my view, both untrue and damaging. A fairer comparison would perhaps be to look at our pricing against other direct competitors, rather than eBay, as the item you selected (the Really Useful Box) is widely available and its price can vary significantly across different retailers, both online and on the high street.
We appreciate your feedback regarding delivery charges and are constantly working to improve our service and customer experience. If you have any further questions or concerns, please don’t hesitate to contact our customer service team directly – we’re always here to help.
Thank you for your understanding.
Reply from Plastor Limited
Thank you very much for taking the time to give us a review, it is very much appreciated. We are very pleased to hear you are happy with our products and service. :-)
Perfect service
Perfect service, good clear website and when I called to pay the lady I spoke with couldn’t have been more helpful giving estimated delivery date etc
20 November 2024
Unprompted review
Reply from Plastor Limited
Thank you very much for taking the time to give us a review, it is very much appreciated. We are very pleased to hear you are happy with our products and service. :-)
Fast delivery great service easy…
Fast delivery great service easy ordering
19 November 2024
Unprompted review
Reply from Plastor Limited
Thank you very much for taking the time to give us a review, it is very much appreciated. We are very pleased to hear you are happy with our products and service. :-)
Quick response
Quick response, rapid payment for items you've order. Fast delivery, no issues what so ever. Great to buy from.
19 November 2024
Unprompted review
Reply from Plastor Limited
Thank you very much for taking the time to give us a review, it is very much appreciated. We are very pleased to hear you are happy with our products and service. :-)
Excellent range
Excellent range of quality products. Ordering system orientated to trade sales no quick click and collect, warehouse staff pleasant and helpful.
25 October 2024
Unprompted review
Reply from Plastor Limited
Thank you very much for taking the time to give us a review, it is very much appreciated. We are very pleased to hear you are happy with our products and service. :-)
Good product
Ordered extra Euro Containers 800 x 600 x 220mm. We are very happy with the ones we ordered several years ago, strong, robust, lightweight. The company is easy to deal with, clear communication.
26 September 2024
Unprompted review
Reply from Plastor Limited
Thank you very much for taking the time to give us a review and for your continued custom, it is very much appreciated. We are very pleased to hear you are happy with our products and service. :-)
Around half the price of everywhere else!
The Linbins were around half the price of other retailers, and they sell the appropriate dividers too which not many places do. Will definitely use again if required!
12 September 2024
Unprompted review
Reply from Plastor Limited
Thank you very much for taking the time to give us a review, it is very much appreciated. We are very pleased to hear you are happy with our products and service. :-)
Excellent customer service!
Slight issue with damage occurring during shipping but it was quickly sorted out and replacements sent. Very fast an efficient.
28 August 2024
Unprompted review
Reply from Plastor Limited
Thank you very much for taking the time to give us a review, it is very much appreciated. We are very pleased to hear you are happy with our products and service. :-) Sorry for the initial inconvenience with the courier.
Great service.
14 August 2024
Unprompted review
Reply from Plastor Limited
Thank you very much for taking the time to give us a review, it is very much appreciated. We are very pleased to hear you are happy with our products and service. :-)
Great communication throughout the…
Great communication throughout the ordering and delivery process.
13 August 2024
Unprompted review
Reply from Plastor Limited
Thank you very much for taking the time to give us a review, it is very much appreciated. We are very pleased to hear you are happy with our products and service. :-)
Good Quality at reasonable prices
Delivered on time and was what I was expecting
14 August 2024
Unprompted review
Reply from Plastor Limited
Thank you very much for taking the time to give us a review, it is very much appreciated. We are very pleased to hear you are happy with our products and service. :-)
Great company to deal with
I have been buying my plastic shipping containers from Plastor for nearly 17 years and can say they have always offered a fantastic service with great quality products at the best prices! We have never needed to look elsewhere.
2 August 2024
Unprompted review
Reply from Plastor Limited
Thank you very much for taking the time to give us a review and for your continued custom, it is very much appreciated. We are very pleased to hear you are happy with our products and service. :-)
Nice robust boxes.
Nice robust boxes.
I think the delivery charge is a bit steep. But otherwise good service and plenty of choice
2 August 2024
Unprompted review
Reply from Plastor Limited
Thank you very much for taking the time to give us a review, it is very much appreciated. We are very pleased to hear you are happy with our products and service. :-)
Great choice of containers and great…
Great choice of containers and great prompt delivery.
17 July 2024
Unprompted review
Reply from Plastor Limited
Thank you very much for taking the time to give us a review, it is very much appreciated. We are very pleased to hear you are happy with our products and service. :-)
Prices are ok for the stuff you are…
Prices are ok for the stuff you are ordering, but the level of customer service from the sales team I find to be poor, very rude and abrupt. ~Plus the delivery charges they add to the order is extremely high, this is why they can sell the items at a lower price.
3 June 2024
Unprompted review
Reply from Plastor Limited
Dear Reviewer,
I was surprised to read your review. As we are unsure of your identity, it is challenging to respond fully. However, I must emphasise that we do not tolerate rude or abrupt behaviour from our staff towards customers or anyone else. Such conduct is unheard of in our business, and I believe the vast majority of our customers would agree that our customer service is excellent. Nonetheless, we will investigate this matter. If you wish to discuss your experience further, please feel free to call me directly. My name is Neil, and I am a Director. I would be more than happy to speak with you.
Regarding our product prices, we are proud to offer high-quality products at competitive rates. We are primarily a business-to-business supplier specialising in bulk purchases. When purchasing in smaller quantities, such as single, the shipping costs can, but not always, make these items appear more expensive. This is due to the bulky nature of our products, which most couriers find very challenging to handle. Consequently, our prices reflect the carrier charges rather than an attempt to increase our profit.
For businesses that buy in bulk, our goods are typically shipped on pallets or in larger parcels, resulting in significant savings on shipping costs.
If you were seeking to purchase a wheelie bin, please be aware that we are currently experiencing issues with our wheelie bin supplier. They are currently charging high shipping fees to send bins directly from their factory, as couriers are reluctant to handle such large items. We are addressing this issue urgently to improve our customers' experience. The recent administration of Tuffnells, a major bulky parcel carrier, has further complicated matters, as few carriers are willing to handle bulky freight.
I invite you to contact me directly to discuss this matter further. We are committed to understanding and resolving any issues you have encountered. We strive to provide excellent service and value and would like the opportunity to demonstrate this to you.
Best regards,
Neil
Director
Excellent quality storage and customer service.
I placed a small order for storage boxes. They appear to be excellent quality and will be buying more. Discovered one of the boxes was damaged in transit some days later but after a brief call/email, a replacement was sent within 48 hours.
Can't fault the service, friendly and professional.
30 April 2024
Unprompted review
Reply from Plastor Limited
Thank you very much for taking the time to give us a review, it is very much appreciated. We are very pleased to hear you are happy with our products and service. :-)
Very poor customer service
Very poor customer service. Ordered product almost 3 months ago and originally told expect delivery in 8 weeks. Over 10 weeks later I'm the one chasing Plastor for updates and I'm still waiting with no response from the team. Wouldn't use again.
29 February 2024
Unprompted review
Reply from Plastor Limited
Dear Helen,
Regarding your bespoke made-to-order cabinet. We are very sorry you feel this way and please understand this is not the normal experience for most of our customers at all, unfortunately service fell short for you on this occasion.
It must be stated that we did respond to all of your emails with the most up-to-date information we had from our supplier.
I have been informed you were also quoted 10 weeks (not 8?) and we are now in week 11. Your cabinet is bespoke and made-to-order, we were given the lead time from our supplier and to be honest we (Plastor) are not pleased with their delay (as it reflects unfairly on us and also not what you were expecting either).
The manufacturer of your trucks is in fact a leading one of its kind in the UK. The factory had a major fire and they are still finding their way with new premises. You can read about it here: https://redhillmanufacturing.co.uk/catching-up-on-the-last-12-months/
However, we were unaware they are powder coating your products off-site which seems to have caused the delay. Your goods have been built and are at the final stage.
I believe my colleague (Managing Director) has called you personally to apologise and inform you of the situation.
We will respond to all of your emails/calls and messages so please do not hesitate to contact us if you wish to. We are sorry for any inconvenience caused once again. We take all issues very seriously.
Neil
Director
Room for Improvement.
Initial contact great, products great. Customer service after they've taken your money... not so great.
29 January 2024
Unprompted review
Great customer service and sales personnel
Needed two different types of container and varying sizes of each type and needed them in under 5 working days. On-line it looked as if we couldn’t get quite a lot of the order in time but after calling their sales team a very helpful individual sorted for everything we needed and had it all delivered on time by just changing a few container colours which I readily agreed to. Very impressed and of course a knowledgeable human voice on the end of a telephone is always the best form of client service.
8 October 2023
Unprompted review
Reply from Plastor Limited
Thank you very much for taking the time to give us a review, it is very much appreciated. We are very pleased to hear you are happy with our products and service. :-)
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