Good quality reasonably priced kept upto date with delivery dates. will buy from them again.
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Review summary
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Reviews shaping this summary
Happy with the service. It will be much better if, after delivery, they automatically send the VAT invoice, instead of us having to ask for it to be sent,
Delivered quickly and very suitable for the job I need them for
Good variety of goods to chose from. Price is competitive and the quality of the goods is very good. Kept up to date with delivery dates.
Company details
Written by the company
Plastor is one of the UK's leading suppliers of heavy duty plastic containers, boxes, crates and storage equipment. As well as great products and prices, Plastor provides valuable advice to large and small companies across all industry sectors. Need your plastic storage boxes, crates and containers fast? Don't worry, Plastor holds large stocks of popular products ready for immediate dispatch.
Contact info
Unit 10, The Courtyard, Eastern Road, RG12 2XB, Bracknell, United Kingdom
- 01628 829800
- sales@plastor.co.uk
- www.plastor.co.uk
4.5
Excellent
99 reviews
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Quality Product, Fast Delivery on weekday orders
If you order at the weekend, it won't get picked up until the Monday at 8am fyi. Also when you order, they get back to you with the delivery cost and once you accept, they then create an invoice and provide a link to pay; it would be better if this could be automated but maybe this company is not that large yet.
Product arrived next day and was high quality, would definitely recommend.
25 January 2022
Unprompted review
Reply from Plastor Limited
Dear Matthew,
Thank you for taking the time to review Plastor and I am pleased to see you were happy with our service. :-)
The reason we quote shipping rather than being transactional online is to save our customers money. We are primarily a leading UK business-to-business supplier and many customers order boxes in bulk (by the hundreds and thousands), as well as, place orders for a multiple choice of items. To work out the shipping fairly, and cost effectively, we need to know how the goods are going to be packaged (on a pallet, number of parcels, location, weight etc). We have considered the fully transactional route many times but as it stands the way we operate is the most fair way of all. Plus, we get to speak to our customers which is not only nice, it gives us a chance to give them better options or better still, stop them from ordering the wrong item for their needs.
We look forward to serving you again!
Regards
Plastor Limited
Excellent product and delivery
Excellent product and delivery, although day of delivery would be good to know in advance
19 November 2020
Reply from Plastor Limited
Thank you very much for taking the time to give us a review, it is very much appreciated. We are very pleased to hear you are happy with our products and service. :-)
Still waiting for goods to be delivered…
Still waiting for goods to be delivered after being advise delivery 2 days, 7 days ago
19 November 2020
Reply from Plastor Limited
Dear David,
I am very sorry to hear your containers haven't arrived - I find this rather strange indeed. As your review has come through late in the day I will have to find out more tomorrow, but please feel rest assured that I am now contacting my colleagues to find out what the situation is and we will get straight back to you. As long as these were in stock at the time they should have most definitely been with you now. However, if they weren't in stock then you should have been informed anyway (I can currently see available stock for your product of choice). This may also be a courier issue - if so we will contact them.
Once again, we are very sorry that this has happened with your order.
Please feel free to contact us if you would like to discuss sooner!
Kind regards
Neil Harris
Marketing Manager
Very efficient thanks
19 November 2020
Reply from Plastor Limited
Dear Simon,
Thank you for your great review and for your order, it is very much appreciated! We are glad to see you were pleased with our service and we hope to hear again from you soon.
All the best
Plastor Limited
very professional service
very professional service, from the purchase to the delivery. very good customer service always ready and fast in the answers
16 November 2020
Reply from Plastor Limited
Dear Mattia,
Thank you for your great review and for your order, it is very much appreciated.
Please do not hesitate to contact us if you need anything in the future.
We look forward to hearing from you again.
Plastor Limited
Plastor is a great company to do business with!
Plastor is a great company to do business with! They are local to us and the products we purchase from them are manufactured right here in the UK, which is a big bonus for us. We have always found their customer service to be of the highest standard and the delivery times are super fast and super efficient. We give them 5 stars without hesitation.
Gwen Powell
Founder & CEO
CleanConscience
13 November 2020
Unprompted review
Reply from Plastor Limited
Dear Gwen,
Thank you so much for your great review. It has been an absolute pleasure doing business with CleanConscience. Keep up the fantastic work you do!!
We look forward to hearing from you.
Plastor Limited
Our order arrived very quickly and was…
Our order arrived very quickly and was exactly as we expected from Plastor as we have bought from them before. Good quality, solid trays with speedy delivery, excellent.
12 November 2020
Reply from Plastor Limited
Dear Charlotte,
Thank you for your great review and for you orders, it is very much appreciated.
We love hearing from our happy customers and we look forward to hearing from you in the future.
Plastor Limited
Very helpful staff!
There was lots of confusion and changes to my order as a couple of items were out of stock and I changed my mind on what I was going to do, but the staff were brilliant and chopped and changed the order for me, by phone and email until I was completely happy. The items arrived this morning and are all perfect.
12 November 2020
Reply from Plastor Limited
Dear Claire,
Thank you for your great review!
We are sorry if there was any initial confusion - even though most would think boxes are a simple product, the storing and shipping of these bulky items is not so simple. The beauty however of boxes and buying from Plastor is we have loads of alternatives and options. Plus most customers get to speak to us which allows us to get them the right product, at the right price, in time. Sometimes this means we can even save customers money by offering a cheaper alternative.
We hope to hear from you again soon!
All the best
Plastor Limited
Online order ..delivered earlier than…
Online order ..delivered earlier than expected
12 November 2020
Reply from Plastor Limited
Thank you for your great review and order, Jeff! We are glad to hear you are pleased.
We hope to hear from you again!
Plastor Limited
Excellent service!!!
Excellent service!!!
User friendly website, quick and easy payment, fast delivery from the UK to Ireland.
Good job!!
12 November 2020
Reply from Plastor Limited
Thank you for your order and great review, Stephen!
We are pleased to hear you were happy with our service and that the goods arrived safely to you in Ireland!!
All the best
Plastor Limited
Brilliant company with great products…
Brilliant company with great products and services - Customer service was excellent, goods delivered on time and at a fair price.
12 November 2020
Unprompted review
Gigantic Hidden delivery charges
Plaster advertised a wheelie bin for £25 plus vat.
Most competitors want around £50 inclusive.
I had to give all my personal details and place the order and still couldn’t get delivery charges.next day I was told it’s £25 plus vat.
So total is £60.
What a sham to attract customers.
2 July 2020
Unprompted review
Reply from Plastor Limited
Dear Martin,
I am sorry to read you were dissatisfied with how we quote shipping. I must stress that there is ZERO level of sham to the way we do business by quoting the shipping costs after the products have been submitted via our no obligation order form. We actually make customers aware of this via numerous messages throughout our website and also ensure it's mentioned just before they press the submit button.
Why can't we quote shipping during the online cart process? Plastic boxes, bins, tanks etc are very large/bulky products (in fact most couriers will not deliver them and those that do tend to have surcharges for residential address) and most of our customers are businesses who purchase in bulk or multiple products. Our website, like our closest competitors (many that operate online in the same way), cannot work out the shipping fairly and we would end up overcharging customers. For example, your bins - we can ship up to 4 wheelie for the same shipping price as 1. If you ordered smaller boxes we can put them inside the bin and save you even more money on your shipping. Order more and we can put mixed products on a pallet - especially if some of the goods nest inside one another - there's no way a website is smart enough to work these cost savings out.
We are also very competitively priced, sure it may be possible to find some similar products that may be cheaper elsewhere but on the whole we are a very competitively priced. We also have very many happy returning customers and our customer service is exceptional.
If you need any storage products in the future I do hope that you feel you can give us another try.
Regards
Neil Harris
Marketing Manager
Poor Service.
22 November 2018
Unprompted review
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