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Pocketpills Online Pharmacy Reviews 4,579

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 3,168 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the excellent delivery service, noting its speed and reliability. Many people appreciate the overall service, finding it efficient and easy to use. The user experience is consistently praised for being smooth and convenient, with many consumers finding the process hassle-free. Reviewers also commend the customer service for its responsiveness and helpfulness, often mentioning the kindness and knowledge of the staff. However, some customers also noted issues with delivery drivers, describing them as rude or lacking communication. A few other people also felt that the customer service had declined over time, mentioning a lack of communication, accountability, and support, particularly concerning important medications.

What people talk about most

Delivery service

Reviewers highlight positive aspects of delivery service, frequently praising its speed and efficiency. Many... See more

Service

Customers had positive experiences with service, often describing it as kind, consistent, and reliable. Many... See more

User experience

People report positive experiences with the user experience. Customers consistently highlight the ease of... See more

Customer service

Customers consistently note positive experiences with customer service. Many reviewers praise the helpfulness... See more

Staff

Users describe positive interactions with staff. Customers consistently praise the kindness, helpfulness, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Honestly Trustpilot is one of the more terrible apps you can use to have reviews left for your business. Trustpilot is an old outdated system that has more bot reviews than actual human reviews.... See more

Company replied

Rated 5 out of 5 stars

Easy process and finding providers that can help me out since I split my time between home in Sask and York in the Yukon can be difficult. Shipping was quick and easy, not quite the speed that was st... See more

Company replied

Rated 5 out of 5 stars

I have had an amazing experience with PockPill. Whenever I needed to talk to a pharmacist they would try to contact me asap or if someone wasn’t available, they set up a call back within a few hours

Company replied

Rated 5 out of 5 stars

I love pocketpills! I’ve been using their service for the last five months or so. They deliver my prescriptions on time, and pick up the phone quickly if I ever have any questions/concerns. Everyone i... See more

Company replied


Company details

  1. Pharmacy
  2. Chemist
  3. Online Pharmacy

About Pocketpills Online Pharmacy

Written by the company

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Pocketpills is Canada's leading online pharmacy, trusted by over 500,000 members nationwide for an easy pharmacy experience. We make managing your prescriptions simple with free medication delivery right to your door.

Our licensed pharmacists are here to support you every step of the way—coordinating with your doctor for refills and renewals and offering personalized care via email, phone, or text.

At Pocketpills, your health comes first. We’re committed to ensuring that all Canadians have easy access to the medications they need and the care they deserve.

Join Pocketpills

How does it work?

  • Create your profile online
    It only takes a few minutes, and we will guide you through the process.
  • Let us transfer your prescriptions
    Simply point us to your pharmacy or doctor and we will take care of the transfer.
  • Go about your day, we got it from here!
Pocketpills mobile app banner image

Pocketpills was founded by pharmacists and engineers who recognized the need for a more personalized pharmacy experience. Beyond being fast and affordable, we prioritize building connections with our members to provide exceptional care tailored to their health needs.

Using innovative technology, we streamline the process so our pharmacists can dedicate more time for you. Our goal is to make managing your medications simple and stress-free, ensuring your health is always in good hands,–so you can focus on what matters most.



Pocketpills mobile app banner image

Contact info

4.8

Excellent

TrustScore 5 out of 5

5k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great Communication

Great Communication, clarity and all questions answered promptly. everything was very efficient and professional. I would definitely recommend.

27 May 2026
Rated 5 out of 5 stars

So helpful

So helpful, the pharmacists are always available to call with for help with medications, I always get my delivery on time and can get it earlier if needed using the app. I’ve never had any issues with them

27 May 2026
Rated 1 out of 5 stars

I subscribed to this company to see if…

I subscribed to this company to see if they could offer me a better price. I advised them that I would not proceed with my membership, unless their price was lower than what I was paying drugstore and I knew the price beforehand. Not only did they not do that, but they sent me an email saying that the wrong dosage was being shipped. I did not authorize this. I was clear in that I wanted the price before they processed my order. Not only did they not do that, but I was advised that the wrong dosage was being processed for me. On top of that I spent over 2 hours on hold to stop this order from being processed. No one answered my call. Completely terrible experience and customer service. I would definitely not recommend this company to anyone. You're wasting your time and money.

27 May 2026
Unprompted review
Rated 5 out of 5 stars

Great pharmacy service

Very convenient online pharmacy. Easy prescription refill process, fast shipping, and professional packaging for temperature-sensitive medications. Insurance claims were handled smoothly. Highly recommended

27 May 2026
Rated 5 out of 5 stars

Pocketpills…..

…….. has made our prescription refill/renewal process easier. Especially when life’s busy days come into play. My husband and I very much like the company. We highly recommend them.

27 May 2026
Rated 5 out of 5 stars

I feel safe with pocket pills.

Prompt response from doctors and pharmacists. Easy and supportive team to help with my weight loss journey.

23 May 2026
Pocketpills Online Pharmacy logo

Reply from Pocketpills Online Pharmacy

We're so glad to hear our team is supportive and responsive on your weight loss journey! Thank you for your kind words.

Rated 5 out of 5 stars

Prompt delivery

Prompt delivery, 2 business days to from order date to delivery in my mailbox

25 May 2026
Pocketpills Online Pharmacy logo

Reply from Pocketpills Online Pharmacy

We're so glad to hear your delivery arrived promptly! We appreciate your positive feedback.

Rated 5 out of 5 stars

So effortless to receive and renew…

So effortless to receive and renew medication! Really great service

27 May 2026
Pocketpills Online Pharmacy logo

Reply from Pocketpills Online Pharmacy

We are so glad you found our service great and effortless. Thank you for your kind words!

Rated 4 out of 5 stars

Mailbox vs door

I wish it had been delivered to my door, and not my mailbox as I couldn't get to my mailbox until many hours later, however my roommates could have brought the package indoors

22 May 2026
Pocketpills Online Pharmacy logo

Reply from Pocketpills Online Pharmacy

We appreciate your feedback regarding the delivery location. We understand that receiving packages at your door is often more convenient, and we will consider this for future deliveries.

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