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Pocketpills Online Pharmacy Reviews 

5,064
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 3,208 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the hassle-free and convenient delivery service, often noting that medications arrive quickly and securely packaged. Many people highlight the exceptional customer care and support, appreciating the professional, knowledgeable, and attentive staff. The overall user experience is described as flawless, easy to work with, and efficient, making the process of obtaining medication straightforward. However, some customers also noted issues with delivery delays and a complete lack of communication regarding their orders. A few other people also felt that customer service was extremely poor, citing difficulties in reaching representatives by phone or email, and experiencing unfulfilled promises.

What people talk about most

Delivery service

Users describe positive interactions with delivery service, frequently praising the speed and convenience of... See more

Service

Customers had positive experiences with service, often highlighting its excellence, speed, and reliability.... See more

User experience

Reviewers mention positive feedback about user experience, highlighting the ease of use and convenience of... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the easy and efficient... See more

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, helpfulness,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Hassle-free and delivered right to your front step. Having the app means there’s no wait line and no issues with insurance coverage. It is all done with no hassle. And refills are scheduled for deliv... See more

Company replied

Rated 5 out of 5 stars

Order processing takes a couple of days to be processed. On the other hand you don’t have to wait in line cuz it’s delivered directly to your door with a collet pack if necessary. You can also track... See more

Company replied

Rated 5 out of 5 stars

I didn’t lose any weight but the process to gain medication is super easy, plus it comes right to your door it’s super convenient! Plus the reminders to renew is super nice

Company replied

Rated 5 out of 5 stars

It was fast delivery. I always think its going to be late but it arrives beforehand and cold and with more info inside to make me comfortable. Always great experience

Company replied


Company details

  1. Pharmacy
  2. Chemist
  3. Online Pharmacy

About Pocketpills Online Pharmacy

Written by the company

banner image one

Pocketpills is Canada's leading online pharmacy, trusted by over 500,000 members nationwide for an easy pharmacy experience. We make managing your prescriptions simple with free medication delivery right to your door.

Our licensed pharmacists are here to support you every step of the way—coordinating with your doctor for refills and renewals and offering personalized care via email, phone, or text.

At Pocketpills, your health comes first. We’re committed to ensuring that all Canadians have easy access to the medications they need and the care they deserve.

Join Pocketpills

How does it work?

  • Create your profile online
    It only takes a few minutes, and we will guide you through the process.
  • Let us transfer your prescriptions
    Simply point us to your pharmacy or doctor and we will take care of the transfer.
  • Go about your day, we got it from here!
Pocketpills mobile app banner image

Pocketpills was founded by pharmacists and engineers who recognized the need for a more personalized pharmacy experience. Beyond being fast and affordable, we prioritize building connections with our members to provide exceptional care tailored to their health needs.

Using innovative technology, we streamline the process so our pharmacists can dedicate more time for you. Our goal is to make managing your medications simple and stress-free, ensuring your health is always in good hands,–so you can focus on what matters most.



Pocketpills mobile app banner image

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

5k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

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4.7

All reviews

(5,064)

3,093 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Fast & efficient

The process was super easy to understand and once I finished my assessment and was approved my medication came super quickly. Only thing that isn’t wonderful is the wait to speak to someone.

10 July 2026
Rated 5 out of 5 stars

It was such a smooth process

It was such a smooth process. They amount of information was incredible.

25 June 2026
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Reply from Pocketpills Online Pharmacy

We're delighted to hear that you experienced such a smooth process and found the information provided to be incredibly helpful! Your positive feedback means a lot to us.

Rated 5 out of 5 stars

Fast

Fast, private, safe and convenient
Thank you

9 July 2026
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Reply from Pocketpills Online Pharmacy

We're so glad to hear you found our service fast, private, safe, and convenient! Thank you for your kind words.

Rated 5 out of 5 stars

This is such an easy way to receive…

This is such an easy way to receive medications.

9 July 2026
Pocketpills Online Pharmacy logo

Reply from Pocketpills Online Pharmacy

We're so glad to hear that receiving medications through us has been a straightforward process for you. We appreciate your positive feedback!

Rated 5 out of 5 stars

There was a delay in delivery of myv my…

There was a delay in delivery of myv my medication and the pharmacist was quick to take action.

6 July 2026
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Reply from Pocketpills Online Pharmacy

We're glad to hear that our pharmacist was able to quickly resolve the delivery delay for your medication. Thank you for sharing your positive experience!

Rated 5 out of 5 stars

Always delivered on time

Always delivered on time. Awesome company

9 July 2026
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Reply from Pocketpills Online Pharmacy

We appreciate your positive feedback! We're so glad to hear that your deliveries are always on time and that you consider us an awesome company.

Rated 5 out of 5 stars

Excellent service

Excellent service! Can’t ask for better than this 👍🏻

8 July 2026
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Reply from Pocketpills Online Pharmacy

We're so happy to hear you received excellent service! We truly appreciate your kind words.

Rated 5 out of 5 stars

Zero Complaints

No issues at all.

7 July 2026
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Reply from Pocketpills Online Pharmacy

Thats what we like to hear! Thank you for the five stars, Chris.

Rated 5 out of 5 stars
Pocketpills Online Pharmacy logo

Reply from Pocketpills Online Pharmacy

We're so pleased to hear that you consistently experience fast and easy service with us! Thank you for sharing your positive feedback.

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