Firstly you have saved me Approx £400 over my last years policy,naturally l am delighted about that.Overall it's been a pleasure dealing with policy expert.Such a simple process.Policy is full of thos... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Website is easy to read and understand. Registering for an account went without any issues. The price was very competitive providing all the the cover I require. Communication is good although I haven... See more
I’d not heard of Policy Expert and found it via Money Supermarket. The Silver policy gave me almost everything I wanted at less than 50% of my renewal premium. Upgrading the Home Emergency cover... See more
Policy expert came up on Go Compare, good price, easy to fill in the form online, so I went with it. I also rang Policy Expert for a hard copy of the documents, spoke to a nice gentleman and he was... See more
Company details
- #87 of 139 best companies in Insurance company
- #38 of 68 best companies in Car and Motor Insurance Agency
- #25 of 44 best companies in Home Insurance Agency
- #143 of 229 best companies in Insurance agency
About Policy Expert
Written by the company
About us:
We’re Policy Expert – the award-winning home and car insurance provider, trusted by over 1.5 million UK customers.
We’re on a mission to make insurance easier. Our policies are written in plain English, our cover is designed to suit your needs and our claims processes are nice and easy - so you can have peace of mind.
If you need us, our friendly team in our UK-based contact centres will be happy to help. Drop us a message or give us a ring.
Our opening hours:
Mon – Thurs: 08.30 – 19.00
Friday: 08.30 – 18.00
Saturday: 09.00 – 13.00
Home and car insurance from Policy Expert
Written by the company
Contact info
Exchange House, 450 Midsummer Boulevard, MK9 2EA, Milton Keynes, United Kingdom
- 0330 0600 600
- ask@policyexpert.co.uk
- www.policyexpert.co.uk
4.5
Excellent
95K reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
All renewed easily and a lower price…
All renewed easily and a lower price than last year. May not be the cheapest but a fair price without having to do all the research!
1 May 2026
I found the whole process really easy.
I found the whole process really easy.
Also, the price stayed very reasonable.
I couldn't be happier.
Thank you
3 May 2026
Were with PEx before but they became…
Were with PEx before but they became too expensive so moved elsewhere, giving them another chance now, lets hope they don't make the same mistake again.
1 May 2026
Its always hard when renewal comes up
Its always hard when renewal comes up. The lady was very helpful and i
renewed. I will have to shop around again next year as i am a pensioner and money is not going so far now. I am however very happy with your company.
15 April 2026
this is my second year with you how do i set up on login
this is my second year with you. how do i login.
3 May 2026
Very easy to renew policy.
1 May 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from Policy Expert
Hello Andrew,
Thank you for taking the time to leave your review.
I am sorry to hear you are experiencing difficulty with your portal.
I've arranged for a member of our team to call you and discuss the problem in the hope we can resolve it for you.
Thanks,
Mick
When asking for policy renewal 1 of…
When asking for policy renewal 1 of your customer service people was so rude then when I rang back
Another so polite and gave me new renewal price and was excellent I left review
20 April 2026
We’ve just renewed with Policy Expert
We’ve just renewed with Policy Expert. We’ve not made a claim so can’t comment on that, but can say that for the level of cover we have the price is very competitive.
1 May 2026
Your telephone representative was…
Your telephone representative was wonderful. Glad the price went down from your first quote. Don't like how much the excess is if there are any issues. Hopefully we won't need to claim.
28 April 2026
All good so far
All good so far, but we have not claimed to date, so we can only judge our experience if and when it happens.
3 May 2026
A good reasonably priced quote covering…
A good reasonably priced quote covering all my home needs in the event of the unpredictable happening
1 April 2026
Easy to contact in way to suit…
Easy to contact in way to suit yourself. Helpful and friendly staff without being pushy
20 April 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.