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Policy Expert Reviews 94,570

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TrustScore 4.5 out of 5

4.5

Insurance company
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Review summary

Created with AI, based on recent reviews

Looking at 12,538 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the excellent pricing, often finding policies significantly cheaper than competitors or even previous years. The service is consistently praised for being straightforward and efficient, with many appreciating the ease of the online process and the overall user experience. Reviewers also commend the staff and customer service for their helpfulness, friendliness, and professionalism. However, some customers also noted issues with customer service, describing experiences where staff were dismissive, rude, or unable to provide clear answers, leading to frustration and difficulty resolving issues. A few people also mentioned problems with policy renewals, including unexpected price increases or difficulties in making changes.

What people talk about most

Price

Consumers generally find the pricing to be very positive. Many reviewers highlight competitive prices, with... See more

Service

Customers consistently note positive experiences with service. Many reviewers praise the ease of setting up... See more

User experience

Clients share positive opinions on user experience, consistently describing the process as easy,... See more

Staff

Users describe positive interactions with staff. Customers consistently praise the team for being... See more

Customer service

Customers had positive experiences with customer service. Many reviewers highlighted the helpfulness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Firstly you have saved me Approx £400 over my last years policy,naturally l am delighted about that.Overall it's been a pleasure dealing with policy expert.Such a simple process.Policy is full of thos... See more

Rated 5 out of 5 stars

Website is easy to read and understand. Registering for an account went without any issues. The price was very competitive providing all the the cover I require. Communication is good although I haven... See more

Rated 5 out of 5 stars

I’d not heard of Policy Expert and found it via Money Supermarket. The Silver policy gave me almost everything I wanted at less than 50% of my renewal premium. Upgrading the Home Emergency cover... See more

Rated 5 out of 5 stars

Policy expert came up on Go Compare, good price, easy to fill in the form online, so I went with it. I also rang Policy Expert for a hard copy of the documents, spoke to a nice gentleman and he was... See more

Company details

  1. #87 of 139 best companies in Insurance company
  2. #38 of 68 best companies in Car and Motor Insurance Agency
  3. #25 of 44 best companies in Home Insurance Agency
  4. #143 of 229 best companies in Insurance agency

About Policy Expert

Written by the company

About us:

We’re Policy Expert – the award-winning home and car insurance provider, trusted by over 1.5 million UK customers.

We’re on a mission to make insurance easier. Our policies are written in plain English, our cover is designed to suit your needs and our claims processes are nice and easy - so you can have peace of mind.

If you need us, our friendly team in our UK-based contact centres will be happy to help. Drop us a message or give us a ring.

Our opening hours:

Mon – Thurs: 08.30 – 19.00

Friday: 08.30 – 18.00

Saturday: 09.00 – 13.00

Home and car insurance from Policy Expert

Written by the company

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

95K reviews

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Rated 4 out of 5 stars

Help was received after my unhappy experience

I gave a one star through pure frustration of the login page and unhelpful phone number given on webpage. After I had just set up an account but login details were not working. After this complaint was made on here I received a phone call from Joseph very friendly and helpful . We went through a new login account and everything was there for me to see and read. I can't give stars for the policy because I haven't had the need to make any claims. I will upgrade the stars because they obviously care about my unhappy experience

2 May 2026
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Reply from Policy Expert

Hi Dawn,

Thank you for taking the time to speak with us today, we really appreciate it.

I'm delighted we have reached a positive outcome to your review and fixed the issues with online portal. If there's anything else we can do for you please don't hesitate to contact us.

Thanks,
Joe

Rated 4 out of 5 stars

Renewal

I haven't had to use your service yet but the price is good and I appreciate the reminder of when my renewal is due.

1 May 2026
Rated 5 out of 5 stars

Flexible cover, keen prices.

Adaptable cover to meet my needs at keen prices.
So far, all my renewal quotes have been very strong compared with the rest of the market for the same or better level of cover. So no need to be chopping & changing.

3 May 2026

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