PoliLingua Reviews 132

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 63 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and responsiveness, making interactions pleasant and efficient. People frequently highlight the excellent service, noting the clear instructions, well-organized workflow, and overall ease of collaboration. Many also appreciate the timely and reliable payment processes. However, some customers also noted occasional delays in payment, with a few instances where payments were significantly overdue or required follow-up to be processed. A small number of people also mentioned issues with PayPal transaction fees reducing their net earnings.

What people talk about most

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the team's responsiveness,... See more

Service

People report positive experiences with service, highlighting smooth and professional collaborations.... See more

Payment

Clients share positive opinions on payment, with many reviewers appreciating prompt and on-time payments,... See more

Response time

Customers consistently note positive experiences with response times. Many reviewers highlight the staff's... See more

Instructions

Reviewers consistently express satisfaction with the instructions provided. Customers highlight that project... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I just love the way they are handling projects and translators. Not only it is a great company but it is the best in term of accuracy of project instructions, deadlines, payment and quick response t... See more

Rated 5 out of 5 stars

Poli Lingua was great to work with. They are very responsive to any questions I had regarding submissions and invoicing. They made the process seamless to work with them. Their platform was very easy... See more

Rated 5 out of 5 stars

I have a very good relationship with Anna, my PM, and I get repeat work from end clients, which is always nice. Never any issues with payment either. In the new AI environment, their rates are as expe... See more

Rated 5 out of 5 stars

In my role as Senior Marketing Consultant at Abacus Medicine I don't have a great need for translation services, but when I do my go-to company is PoliLingua. Why? It's very simple - their email commu... See more


Company details

  1. Translator

Written by the company

PoliLingua specializes in translation, localization and managed language solutions for clients both large and small, from corporate, government and private sectors. We’re happy to provide free price quotes for any document, user manual, website or software localization project.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

132 reviews

5-star
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1-star

Replied to 75% of negative reviews

Typically replies within 2 weeks

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Rated 1 out of 5 stars

Unpaid work

35 hour project completed, never paid. Not even an acknowledgment of receipt of the work from the project manager. Email interaction in the lead up to the deadline was shockingly rude and unprofessional. I hope PoliLingua’s clients know that this agency operates illegally by stealing the work of freelances whom they then do not pay.

14 October 2025
Unprompted review
PoliLingua logo

Reply from PoliLingua

Dear Sara,

Thank you for bringing this to our attention. We take allegations regarding non-payment and unprofessional conduct very seriously, as they do not reflect our standard operating procedures.

We have attempted to reach out to you via Trustpilot messaging system to gather more details and resolve this matter, but we have not yet received a response. We would like to investigate your specific project and the communication you mentioned immediately.

Please contact us by email with your project details. We are committed to ensuring all collaborators are treated fairly and paid for their work once the project terms are verified.

Rated 5 out of 5 stars

great working experience

I have been working with PoliLingua as a translator for a few years now. Their Project Managers offer a friendly environment and efficient communication, as well as smooth payments through their own invoicing system. It was really a pleasure working with PoliLingua and I am looking forward to further successful collaboration.

17 December 2025
Unprompted review
Rated 1 out of 5 stars

Inflated Word Count and Deceptive Quoting Practices

I requested a quote for website translation. I know exactly that there are about 3000 words, excluding duplicate content. Somehow, Polilingua's in-house software magically found that there are 44,000 words on my website!! More than 10x of what I actually have! They assume I don't know the word count just because I didn't send a document to them. Absolutely disgusting behavior.

17 December 2025
Unprompted review
PoliLingua logo

Reply from PoliLingua

Thank you for sharing this feedback. I completely understand your frustration, receiving a quote that is ten times higher than expected is alarming, and I sincerely apologize for the shock this caused.

I want to assure you that this was an honest mistake on the part of our sales manager, not an attempt to inflate the price. Our quoting software is designed to crawl entire domains to ensure no hidden menus, footers, or sub-pages are missed during localization. In this instance, the software automatically counted every piece of content across your whole website structure, rather than focusing on the specific 3,000 words you intended to translate.

We value transparency and would never intentionally mislead a client. I would love the opportunity to correct this and provide you with an accurate quote based strictly on your verified word count. Please feel free to reach out to me directly so we can set this right.

Rated 5 out of 5 stars

Working experience with Polilingua

Working with Polilingua was a great experience. The communication was clear and professional, and the project manager was always responsive and supportive, making the collaboration smooth and productive.
PoliLingua is an excellent company, I highly recommend them and look forward to future collaboration.

17 May 2025
Unprompted review
Rated 5 out of 5 stars

Professionalism

I really enjoy working with Polilingua. Professional team + payments made on time. What else should we ask for?

3 November 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Experience, Always

A pleasure to work with PolyLingua—professional, organized, and prompt with communication and payments. Clear instructions, friendly project managers, and a smooth workflow every time. Highly recommended!

Khalid Malik

24 October 2025
Unprompted review
Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️ Excellent Collaboration…

⭐️⭐️⭐️⭐️⭐️ Excellent Collaboration Experience!

I’m truly pleased with my experience working with PoliLingua. From the very beginning, their team demonstrated professionalism, clear communication, and strong project coordination. The workflow was well-organized, and all instructions were easy to follow, which made completing the project smooth and efficient.

I especially appreciate their transparency and respect toward collaborators. Every stage — from project assignment and feedback to payment — was handled promptly and accurately. Their reliability and efficiency gave me great confidence throughout the process.

PoliLingua is a trustworthy and supportive partner — definitely worth 5 stars! 🌍✨
I look forward to working with their wonderful team again on future projects.

8 October 2025
Unprompted review
Rated 5 out of 5 stars

I have a very good relationship with…

I have a very good relationship with Anna, my PM, and I get repeat work from end clients, which is always nice. Never any issues with payment either. In the new AI environment, their rates are as expected. Always grateful for their repeat business.

26 September 2025
Unprompted review
Rated 5 out of 5 stars

The best translation service

In my role as Senior Marketing Consultant at Abacus Medicine I don't have a great need for translation services, but when I do my go-to company is PoliLingua. Why? It's very simple - their email communication is perfect -> quick, polite and professional. Their costs are fair and I would say very good value for money. Their work is quick and accurate. In my view the perfect translation service.

19 September 2025
Unprompted review
Rated 5 out of 5 stars

Excellent experience

I have been cooperating with PoliLingua for quite a while now and in general, my experience with them is fantastic. This translation agency is highly recommended both for linguists and customers!

12 September 2025
Unprompted review
Rated 5 out of 5 stars

I had a great time working with…

I had a great time working with PoliLingua. Communication was clear and professional, project managers were always responsive and supportive. There was a slight problem with payment, but as soon as I reported it, the payment was processed quickly.
As a freelancer, it is great to work with a company that values ​​transparency and is always responsive. I hope to continue working with PoliLingua!

20 May 2025
Unprompted review
Rated 5 out of 5 stars

Enjoy working with PoliLingua

I enjoy working with PoliLingua. Firstly, the team is friendly and always ready to support you, and secondly, you get paid on time and gain amazing experience working with a professional team.

27 August 2025
Unprompted review

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