PoliLingua Reviews 132

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 63 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and responsiveness, making interactions pleasant and efficient. People frequently highlight the excellent service, noting the clear instructions, well-organized workflow, and overall ease of collaboration. Many also appreciate the timely and reliable payment processes. However, some customers also noted occasional delays in payment, with a few instances where payments were significantly overdue or required follow-up to be processed. A small number of people also mentioned issues with PayPal transaction fees reducing their net earnings.

What people talk about most

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the team's responsiveness,... See more

Service

People report positive experiences with service, highlighting smooth and professional collaborations.... See more

Payment

Clients share positive opinions on payment, with many reviewers appreciating prompt and on-time payments,... See more

Response time

Customers consistently note positive experiences with response times. Many reviewers highlight the staff's... See more

Instructions

Reviewers consistently express satisfaction with the instructions provided. Customers highlight that project... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I just love the way they are handling projects and translators. Not only it is a great company but it is the best in term of accuracy of project instructions, deadlines, payment and quick response t... See more

Rated 5 out of 5 stars

Poli Lingua was great to work with. They are very responsive to any questions I had regarding submissions and invoicing. They made the process seamless to work with them. Their platform was very easy... See more

Rated 5 out of 5 stars

I have a very good relationship with Anna, my PM, and I get repeat work from end clients, which is always nice. Never any issues with payment either. In the new AI environment, their rates are as expe... See more

Rated 5 out of 5 stars

In my role as Senior Marketing Consultant at Abacus Medicine I don't have a great need for translation services, but when I do my go-to company is PoliLingua. Why? It's very simple - their email commu... See more


Company details

  1. Translator

Written by the company

PoliLingua specializes in translation, localization and managed language solutions for clients both large and small, from corporate, government and private sectors. We’re happy to provide free price quotes for any document, user manual, website or software localization project.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

132 reviews

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1-star

Replied to 75% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

I recently had the chance to work with…

I recently had the chance to work with PoliLingua, and I must say it was one of the best collaborations I’ve had. The workflow was well-organized, the team was approachable and responsive, and the project itself was engaging. Everything—from communication to payment—was handled efficiently. They genuinely value their translators and create opportunities for growth. I’m excited to work with them again and would recommend them to both translators and clients.

8 July 2025
Unprompted review
Rated 5 out of 5 stars

Excellent collaboration

Excellent collaboration, quick responses, precise instructions on how to carry out the work and impeccable support for any request.

11 June 2025
Unprompted review
Rated 5 out of 5 stars

I had an excellent experience…

I had an excellent experience participating in a project with PoliLingua. The team’s enthusiasm, guidance, and collaborative efforts in completing the project left a strong impression on me, and I sincerely look forward to having more opportunities to work together on future projects.

13 August 2025
Unprompted review
Rated 3 out of 5 stars

Payment late by 1 month

Payment late by 1 month (and counting) after invoice generation. Very slow/ non-existent responses by the PM and he doesn't direct you to anyone that can help chase the issue.
P/s: after I emailed the Finance Dep they dealt with it instantly. I just wish the PM gave me their details so that I could chase it myself without having to go through him.

4 August 2025
Unprompted review
PoliLingua logo

Reply from PoliLingua

For larger projects payments are slower because of client validation process. Please email us at invoices@polilingua.com and we shall look into it right away.

Rated 4 out of 5 stars

I did work for Polilingua 4-5 months…

I did work for Polilingua 4-5 months ago, still waiting for the payment. No answers what so ever. I don't recommend doing work for them.

The payment was supposed to come 2025-03-31.

The email you wrote in your reply doesn't work.

Everything has been taken care of now!

31 March 2025
Unprompted review
PoliLingua logo

Reply from PoliLingua

For larger projects payments are slower because of client validation process. Please email us at invoices@polilingua.com and we shall look into it right away.

Rated 5 out of 5 stars

It was nice working with Polilingua

It was nice working with Polilingua. The project managers are responsive, the rates are fare, and the payments made on time. I highly recommend this translation agency for the linguists.

1 August 2025
Unprompted review
Rated 5 out of 5 stars

I worked with Polilingua on…

I worked with Polilingua on proofreading tasks, and from the first contact with the project manager to the end of the project, everything went smoothly and professionally. As a freelance translator and proofreader, I’m really happy with how the collaboration went and I’m looking forward to working with the team again.

25 May 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic agency

Working with PoliLingua is always a pleasure. They consistently offer excellent communication and professionalism, regardless of the project's size or the level of clarification needed. Their response is always prompt and of great service.
I look forward to cooperating with them again soon.

17 June 2025
Unprompted review
Rated 5 out of 5 stars

Positive Review

I had the pleasure of working on two projects with this client — one Review & LQA task and one Khmer-to-English translation. Communication was clear, instructions were well organized, and payment was made as promised within 30 days.

I especially appreciate the effort made to settle an outstanding invoice from 2021, which was paid on July 16. This shows great professionalism and integrity.

A very efficient and reliable company. I’d be happy to collaborate again in the future!

17 July 2025
Unprompted review
Rated 5 out of 5 stars

A professional and reliable experience as a freelancer

I've been working with PoliLingua as a freelancer, and my experience has been overall very positive. The communication with project managers is professional and timely, and the instructions for each project are always clear. The platform is easy to navigate, and it helps keep track of assignments, deadlines, and invoices without confusion.

What I particularly appreciate is the respectful and supportive attitude from the team — it makes a real difference when working remotely. Payments are handled within the expected timeframes, and any questions or concerns are usually addressed quickly.

Working with PoliLingua has been a smooth and reliable experience, and I would gladly recommend them to other language professionals.

16 July 2025
Unprompted review
Rated 5 out of 5 stars

Love working for this company

I just love the way they are handling projects and translators. Not only it is a great company but it is the best in term of accuracy of project instructions, deadlines, payment and quick response to inquiries about projects and payments.
I do love working again and again for this company.
When I open my emails and see their task it is as if you are waiting for good news and it just comes. It is a bliss.

15 July 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic Partner with a Small Payment…

Fantastic Partner with a Small Payment Detail

As a freelance translator, I've had an overwhelmingly positive experience working with Polilingua! They are a truly professional and reliable partner. Communication is always clear, projects are interesting, and most importantly, payments are consistently on time. I genuinely appreciate their organized approach and the quality of the work they assign.

My only minor point of feedback revolves around payments processed via PayPal. I've noticed that the transaction fee is automatically applied, which effectively reduces the net amount I receive by almost 5%. While this isn't a dealbreaker given their overall reliability, it's something I'd hope could be optimized in the future, perhaps through utilize the "Friends and Family" option for personal transactions methods that minimize such deductions for freelancers.

Despite this small observation regarding PayPal fees, I wholeheartedly recommend Polilingua to fellow freelancers looking for a professional and supportive agency. They are a pleasure to work with and I highly recommend them for their services!

8 July 2025
Unprompted review

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