Poolheatpumps.com Reviews 555

TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

Their info was very helpful, and I ordered a Gulfstream, but then I found out the Gulfstream manufacturer had no installer recommendations for my area, and local installers would not install an unfami... See more

Rated 5 out of 5 stars

Asa was very helpful and made the entire process easy. Delivery was fast and easy, service set it in my driveway. I installed the heat pump myself, registered the unit with the manufacturer, and it ha... See more

Rated 5 out of 5 stars

The pool heat pump store was very easy to deal with and offer fast reliable service. I would recommend them as the place to get your heater.

Rated 5 out of 5 stars

This was one of the best investments I have ever made. I wish I had of installed this years ago. Living in KY the weather is crazy. With this heater I can get in my pool anytime.

Company details

  1. Swimming pool supply shop
  2. Swimming pool repair service

Written by the company

Welcome to Poolheatpumps.com, where we are passionate about making your pool experience unforgettable! With a commitment to delivering personal customer service, we take pride in helping you find the perfect pool heat pump tailored to your specific pool and location. At Poolheatpumps.com, we understand that each pool is unique, and choosing the right pool heat pump can be overwhelming. Our experienced pool heating experts are here to guide you through the entire process. From the moment you reach out to us, you'll be greeted by friendly and knowledgeable professionals who will take the time to understand your needs, preferences, and budget. Whether you have a residential pool or a large commercial one, we are proud to offer the best prices in the industry, without compromising on product quality or customer service. Poolheatpumps.com collaborates directly with reputable manufacturers, ensuring that you get top-of-the-line products at competitive rates. When you choose Poolheatpumps.com, you are not just buying a product; you are investing in a relationship built on trust, reliability, and exceptional customer care. Let us be your trusted partner in creating memorable swimming pool fun!


Contact info

4.9

Excellent

TrustScore 5 out of 5

555 reviews

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4.9

All reviews

(555)

31 reviews in the last 12 months

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Rated 5 out of 5 stars

Good price and great customer service

Good price and great customer service. Product arrived on time and was in perfect condition.

9 November 2023
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Reply from Poolheatpumps.com

Thank you for sharing your experience with Poolheatpumps.com. We truly appreciate it!

Rated 5 out of 5 stars

Everything that was promised was…

Everything that was promised was delivered.The delivery truck driver help me place the heater way I wanted.Was easy to install and the pump works as promised.

10 November 2023
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Reply from Poolheatpumps.com

We are delighted to hear that you are satisfied with our service. We appreciate your trust in us and hope that you enjoy many great pool heat pump years. Thank you for the review!

Rated 5 out of 5 stars

the pool pump is well designed works…

the pool pump is well designed works well has a good warranty that I hope I never have to use. The heat pump is quite and hopefully will last a long time.

31 October 2023
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Reply from Poolheatpumps.com

We hope you never have to use that good warranty either! Gulfstream is a top quality manufacturer that stands behind their products, so just in case, you are in good hands. Thank you for choosing us and for sharing your positive experience.

Rated 5 out of 5 stars

Helpful staff

Helpful staff when researching heat pump options. Delivery and unit was great once I purchased.

31 October 2023
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Reply from Poolheatpumps.com

Thank you for sharing your positive experience with Poolheatpumps.com. We truly appreciate it!

Rated 5 out of 5 stars
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Reply from Poolheatpumps.com

Thank you so much for sharing your positive experience with Poolheatpumps.com. Honesty is important to our customers and to us!

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service
Excellent knowledge of my needs
Did not try to sell me anything I did not need told me pros and cons of many different models I chose to buy an oversized model because of the insides definitely recommended my pool is still under construction hoping to fire her up this week. Cannot wait to have a heated pool to swim on Christmas

19 October 2023
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Reply from Poolheatpumps.com

Thank you for the review! We're happy to hear that you are satisfied with your order and the level of customer service we provide. If you ever need assistance in the future, please don't hesitate to reach out.
A heated pool on Christmas sounds wonderful!

Rated 5 out of 5 stars

GulfStream Pool Heater

We have really enjoyed our pool heater. Asa helped answer all of our questions. Delivery was super fast. Highly recommend if looking to add a pool heater to your property.

3 October 2023
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Reply from Poolheatpumps.com

Thank you for the review! We are delighted that you had a great experience with Asa, and are enjoying your pool.

Rated 5 out of 5 stars

Asa was great

3 October 2023
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Reply from Poolheatpumps.com

Thank you for the review! We are so glad Asa was able to assist you in this important purchase.

Rated 5 out of 5 stars

Recommend

Ordered pump at a great price, it arrived as scheduled and was easy to install. Works just fine.

2 October 2023
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Reply from Poolheatpumps.com

Thank you for the review! We are glad to know that all is good.

Rated 5 out of 5 stars

This company is truly the key to…

This company is truly the key to endless pool fun! Its temperature pump has transformed my pool, making it comfortable even on cool days. Professional advice, equipment and efficient work. Thanks to them, enjoying the pool has become possible all year round!

9 August 2023
Unprompted review
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Reply from Poolheatpumps.com

Thank you for your review! We are thrilled that you are getting more use out of your pool. Endless pool fun - love that!

Rated 4 out of 5 stars

Everything went great

Everything went great, but just a little less than perfect. Asa was amazing! And the heater is awesome! I suggest a little more instruction on the tilt meter on the shipping carton, I wasn’t aware that there could be different levels of how serious the shipment was tilted. But a couple of phone calls between the manufacturer and the shipping company, and we worked it all out. Be prepared, the heater is a lot heavier than you think, the delivery truck gets it to the ground for you, but you will still need a way to transport the heater to where you will install it.

6 July 2023
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Reply from Poolheatpumps.com

Thank you for your review! We're delighted to hear you had a great experience with Asa and are enjoying your new heater.

We appreciate your feedback on the tilt meter instructions and the heater's weight. We'll certainly take your advice into account and work on improving our guidance.

If you have any questions in the future, please don't hesitate to reach out. Enjoy your heated pool!

Warm regards,
Poolheatpumps.com

Rated 5 out of 5 stars

Smooth purchase fast…

Smooth online purchase with very fast delivery. Heater was not working upon installation. However, coordination with Poolheatpumps and Gulfstream lead to a quick replacement of parts and successful installation. The heater is working and gives a totally different experience in the pool. I'm very happy with this purchase.

26 June 2023
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Reply from Poolheatpumps.com

We're thrilled to hear about your smooth online purchase and fast delivery experience. We apologize for the initial issue with your heater but are delighted that our coordination with Gulfstream resulted in a quick fix. We're glad to know you're now enjoying a fantastic pool experience. Your happiness is our goal!

Best regards,
Poolheatpumps.com

Rated 5 out of 5 stars

Very good product

Very good product . Good customer service.!

28 June 2023
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Reply from Poolheatpumps.com

Thank you for your kind words! We're happy to hear that you are satisfied with your order and the level of customer service we provide. If you ever need assistance in the future, please don't hesitate to reach out. Your satisfaction is our priority.

Best regards,
Poolheatpumps.com

Rated 5 out of 5 stars

ASA very helpful

ASA very helpful. Provided great info to help choice. Good price and Quick delivery.

23 June 2023
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Reply from Poolheatpumps.com

Thank you for leaving a review. We truly appreciate it!

Rated 5 out of 5 stars

excellent products

Did some research to replace my hayward heat pro
(do not purchase one of these over rated). Decided on a gulfstream. After speaking with Asa at pool heat pumps who was very helpful answering my questions i decided on 125,000 btu to replace my hayward 140,000 btu. I have a 16x32 inground pool. I have to say that this is out performing the hayward. Live in mass and some days are 70 some 90. Been keeping my pool at 85 with less use than the hayward.

14 June 2023
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Reply from Poolheatpumps.com

Thank you for the details as other people looking for information will find it helpful. Thank you so much!

Rated 5 out of 5 stars

Very knowledgeable and extremely fair

Very knowledgeable and extremely fair. I ordered a smaller unit and Asa sent me the next size bigger at the same cost.

20 June 2023
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Reply from Poolheatpumps.com

Thank you so much for leaving us a review. We very much appreciate it!

Rated 5 out of 5 stars

I purchased a Gulfstream HE 110-R-A

I purchased a Gulfstream HE 110-R-A.
I was very hesitant to order online because I feared that if any problem arose I would have a difficult time getting it corrected. Thankfully there were no problems. As a matter of fact the entire process was simple and I couldn’t have been happier.
My first call to Poolheatpumps.com allayed all my fears. The entire process was thoroughly explained and delivery went smoothly. Great customer service!

9 June 2023
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Reply from Poolheatpumps.com

Our company mission is to provide great customer service. Thank you so much for letting us know all went well. We truly appreciate it!

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