Poolheatpumps.com Reviews 555

I installed the heatpump but it will not turn on. Have made multiple attempts at contacting customer service but each attempt has resulted in voice mail with no return call.
Update: Dec 6 I received a call from Poolheatpumps. They were very apologetic and very helpful. They have shipped replacement parts. I will update again once I get the heatpump working.

When I started researching pool heaters and heat pumps, I found “poolheatpumps.com”… I sent them an inquiry, and shortly after, received a call from Asa Strong. Asa answered all of my questions, and made me feel
Super confident that I was choosing the correct product! The Heat Pump arrived earlier than expected! The installation was smooth, and the Heat pump works as intended! I’m a very satisfied customer, and would highly recommend PoolHeatPumps.com!

It was so easy to purchase the pool heat pump from Asa! He answered all my questions quickly either in person on the phone or email.
A great experience overall!

This pump has worked miracles in extending my pool use. Even after temps dropped into the 50’s I turned it on around noon in combination with my solar blanket and was swimming in 85 Degree water at 6pm

Excellent service. Clear and simple. No surprises

Really heats the pool efficiently! The unit is large so allow plenty of room on your equipment pad for it!

I typically do not rate at the highest mark. However, Asa is very knowledgeable with all the products he markets. He gave me accurate information and recommended the proper pool heater for my pool. He ensured that shipping was tracked, and after arrival checked to ensure it arrived in the condition it left the warehouse.
Great company to do business with.

I ordered my pool heat pump in August and...received it in August!!! I did not expect your shipping to be as fast as it was, I actually had to wait for, both, the electricians and pool company to put me on their busy schedule, that scenario I welcomed.
Your company made this major purchase, painless and worry-free. I searched the internet for a company that claim to sell pool parts and accessories but many were fraudulent.
I would like to thank the entire staff for providing an honest and professional service.

1. Pool heat pump was delivered as advertised.
2. Delivered on time, on the day previously arranged.
3. I went with a local pool company to install.
4. Used an electrician
5. Heat pump functions perfect

This is the second time we have ordered from this company and like the first time, we received top-notch service. Our pool heater arrived quickly without any damage.

Asa was great in giving me the information I needed to make the decision to purchase the heater. He also helped answer my emails promptly with any questions I had about the installation. The heater I purchased works great and was the best thing I did all summer.

Checked around online and this was most affordable unit available. I have not used it yet so don’t know how well it work just yet. The unit is made of plastic so it will not rust. It easy to install and it was delivered in just a few days. It’s a nice looking unit all black. It made in Florida so that’s a plus for me.

Our pool heat pump was infiltrated by mice during the winter destroying the control panel, The unit could not be repaired. Researched and found great unit at the right price on poolheatpumps.com. ordered ,delivered quickly and now new unit works great. Highly recommend

The pump works perfectly generated more hot water faster than expected.

Easy to work with. Technical customer service was very responsive with two questions I had once I was installing the Heat Pump. I would purchase from these folks again (although I hope I don't have to for many year :)

From the beginning Asa at Poolheatpumps was attentive to all my questions. Asa quickly returned all of my phone and email enquiries about his heatpumps and which would be right for my pool. I recieved my pump when stated and it was in perfect condition. I had a problem with the electrical hookup and his staff quickly helped solve the problem. The pump has been running with no problems and heats the water up about 1 degree a hour. I'm very happy with my purchase.

Great service before, during and after the sale. Asa and Sheri were wonderful. I did have a problem with a faulty compressor on my brand new unit, but they immediately shipped out a replacement free of charge.

I highly recommend using PHP!

The pump was reasonable and was delivered when they said it would be. No issues.