Pos Malaysia Berhad Reviews 

Never answer call or reply whatsapp(number given by SMS)!

No call, no one show up. No one push my door bell, no delivery reminder card but in tracking show delivery attempt fail and give 1300300300 number that only machine answer the phone. Hello!! This is MCO time, every one at home and waiting for the delivery. Expensive fee but service SUCK.
Many people out there need a job. Pls choose people who really appreciate the job and do it correctly. This sucker don't even come to my house and put remarks in tracking fail delivery attempt.

Disgusting service my seller posted my item 29th March received at hub 30th March awaiting despatch to the UK 6th April 2 months on nothing no item no update fed up trying to email pos just go round in a circles..... What the hell is going on?

The most slowest, irresponsible, laziness & scam postal service entire of my life. Too much robot stuff in their office.

Other postal service can do delivery for the parcel from 5-10 days during pandemic season, but this one even a month and a half still can't deliver to the owner.

Damn bad experience with the online inquiry services. Directed me here and there, called, emailed, filled in form, but at the end there is no one replying me even in Facebook messenger. I don't even have an answer until now....

charged me over 1000 RM for 3 day delivery, they didn't deliver and its been 2 month and they don't return it either.
And they don't respond to emails you send to care at pos.com.my and also not to phonecalls .

Poslaju has the worst service. I’m gonna call out specifically to Pos Tesco Extra Ampang, they are super rude. They pick up calls just to hang up on customers. Very rude. They don’t deserve the job. Irresponsible workers.

Worst courier. If poslaju claimed to be the 2nd worst courier in Malaysia no one dares to claim first. My parcel has not been updated for 2 weeks (almost months i have ordered) and i tried to call no one pick up, never received email that i mailed and the hot-line is a dead line. Felt so cheated, like i order thin air. Idk why does it take so long time (deliver within Malaysia not something from overseas). I know it's cmco period but c'mon lah my mom ordered something later than me using ABX and received it earlier!! *cough blood*. So before you order/sending out something online be sure not to use postlambat unless you're masochist.

This is the worst service ever.....my package is stuck at same city where I live since last 7 days.

No email reply, nobody to attend the call.

They got no reply and don't care policy.
Somebody should sue them for this harrasment.

Shaz Serene why the heck are you giving 4 stars did your keyboard have problems or it was misinput? Either way this DRB Hicom owned legacy company is not getting any better is it and sadly my mom used to work for Pos Malaysia. Yes I use pos Malaysia because the price is cheaper than other services. Yea It is MCO so all parcels are getting delayed. But your big bosses at DRB Hicom tu semua relax saja ke? Tak buat apa? No mitigation plan in times of crisis? No more phone customer service. Items are stuck at airport hub you dont think of hiring part time staff? Your so called “feedback form” doesn’t even work its giving error. How the heck are your customers going to check on their item? Kami bayar la bukan servis percuma. Kalau tahu servis macam ni jangan lah mintak duit dulu lepas hantar barang baru kami bayar. Selamat Hari Raya.

worst courier service i ever using...calling customer service NO SINGLE PICKUP also even calling for thousand times....E-Feedback form also NOT Workng...showing ERROR!! I STRONGLY SUGGEST OTHERS DO NOT EVER USE POSLAJU OR POS MALAYSIA SERVICE IF YOU HAVE OTHER CHOICE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

My parcel still stuck in Malaysia with Poslaju since April 28 2020.. damn slow and bad service !
Will NV ever opt for it Again!!! Super bad choice !

Might as well sack all the current staff.. get in the fresh & hardworking ones. The current staff are lazy & tidak apa attitude.. so many ppl now out of job..change them all

Never been good experience in pos malaysia. All people working there are not helpful nor friendliness. Advise to use Other Courier Service

Trace my parcel and realise they put remark premise is close n leave a notice for me to contact pos laju. Hello!!!!! Its mco, where should i be if not staying at home and what do you expect that my house door is wide open without lock?? The postage address is residential address not office or shoplot address... I didn’t found any notice that left to me too.. shouldn’t you should call or knock my door? I received my parcel from other courier service too during mco, there is no problem for them to deliver the parcel as they know how to call the receiver and knock door.

deliveryman was rude and shouted at me mockingly for not coming closer (I was standing 1m apart and he wasn't wearing a mask).

Very slow. International Items is still in transit for a week within Malaysia. If you are rushing to send a document to outside Malaysia, it is better to use other carrier.

Avoid if you have others

I tracked my parcel. From JB it went to KLIA then to Shah Alam. There it sat for 5 days. After I complaint then only the parcel was delivered.

In another instance, and this is not just them but other courier companies as well, they did not even call or text suddenly they update status as “delivery attempts failed”.

Another company even had a courier item addressed to another house thrown into my compound with acceptance signed (Possibly by the courier boy himself): i presume he was lazy to deliver but wanted to feed the status as delivered. Bloody nuisance!

Backto Poslaju: AVOID them. When their shares plummet let another serious buyer restart the whole thing.