PostNL Reviews 33,587

Thieves, package opened and contents stolen, resealed with official post.nl tape.
Complained online, but post.nl say nothing can be done as the package was not aangetekend/registered.
So basically, if you want to send a package via post.nl, pay extra to cover for when they steal the contents.

I entered my address correctly and checked it before submitting, yet PostNL still processed it incorrectly. I wonder where my parcel will end up. Since then, fixing their mistake has been impossible: phone lines are unreachable because they cancelled all of their customer service numbers, so it means there is no working customer service channel, and the so called AI chatbot Daan either loops or doesn’t respond at all. I’m not asking for anything special just to correct an address they got wrong but there is literally no way to reach a human being. A logistics company that can’t handle a basic address correctly and offers zero real support when something goes wrong is simply not doing its job. Very frustrating and disappointing experience with PostNL. Worst delivery company among all of them.

Terrible experience with this company. Never, ever, under any circumstances send a parcel with them. Even if you pay for track and trace, they may not deliver this service to you nor your package and you cant do anything about it. DHL is much better and not much more expensive. Particularly if you are sending documents I strongly advise you to avoid postnl at all cost. They are just a shit company that takes no responsibility. If this was any other service company, you would have gotten your money back for undelivered service. I sent important documents and they are gone.

Send a document with them, they brought it back due to "absence" of a signatory (they didn't wait enough). Sent the document again and they lost it.
They mark it as delivered onece the driver put back the scanning machine on the office, meaning that he/she could have not delivered the document but it will say delivered. And the solution: a refund of the € 11 you pay to send it. Aweful service

The courier arrived at my house at 11:45, I have it on camera, but he didn't leave anything and suddenly the parcel won't arrive today... is this some kind of scam?

I ordered something at the end of December, and they needed to deliver it. First, they lost it. I contacted with the webshop, and they sent the item again, PostNL "delivered" it, but I didn't get it.

Few days ago I ordered again something, I paid extra for the "next day delivery", and of course, they didn't deliver it, even after that day. The tracking says it's "delivered to mailbox"... At least the webshop gave me back the extra money, but the PostNL just does what they can, nothing.

There is absolutely no way to get in contact with them. Horrible experience not being able to locate a huge ticket item.

PostNL parcel shop failed to issue a tracking number due to employee error. Now my return shipment cannot be refunded (€94.50). PostNL does not provide any proper contact channel besides a broken chatbot. I have full transaction details and request either proof of delivery or compensation. PostNL may contact me via Trustpilot or request my email address in a reply.

Hello ?im waiting for a packaging from China, the track number is LR277028080NL Your service is even worse than Poste Italiane, I thought it was an unattainable record, congratulations!

On 29 December, I sent a valuable local parcel and insured it for €500 (Item value was €700). I dropped it off at pick up point and got a posting receipt. I understand that it’s a holiday season and post is slower. On 6 January, still no movements, not even scanned, while other packages I sent made it safely.

I opened an investigation, provided evidence (posting receipt, item photos and purchase receipt).

After a long wait and back and forth, the case was handed over to a special “klantenservice” department. The case was handled by someone named Monique and she asked for the same documents that I already submitted and after more waiting and back and forth, she wrote that she will compensate me €50 plus item postage minus insurance charge.

This is absurd. I checked their T&C and nowhere there mentioned that staff could reimburse any random amount she feels like.

I have been using their services for nearly 20 years and in all those years, I have only submitted missing item claims 3x and all of them were reimbursed based on the value of item/insurance coverage.

I’m looking to file a complaint/escalate a claim, if anyone has more experience/tips please share.

LOST MY PACKAGE. I honestly am just so frustrated as I’ve lost like £100 and I can’t do anything about it. They shipped my package over from the Netherlands to the uk and then it just stopped updating completely and I assume it’s just lost so now I have to accept this loss and get nothing for there responsibility. DONT RECOMMEND

Post Nl lost my package, it was stolen to a different continent, and their answer after 'investigation' is: no sorries, no indemnification.

A second letter to the court has been completely lost a few weeks later.

This is third world level postal operations in a first world charging scheme...

My parcel was simply not delivered. Although I had written the address correctly, the courier decided otherwise and sent my parcel back! I am outraged.

EN
The delivery was canceled on the morning of the delivery day with no explanation and no advance notice. Like many customers, I planned my schedule around the expected delivery, and the last-minute cancellation caused unnecessary stress and inconvenience. If a delivery cannot be completed, this should be communicated earlier and with a clear reason. Overall, this reflects poor communication and unreliable service.

NL
De levering werd op de ochtend van de bezorgdag geannuleerd, zonder enige uitleg en zonder voorafgaande melding.
Zoals veel klanten had ik mijn planning afgestemd op de verwachte bezorging, en de last-minute annulering zorgde voor onnodige stress en ongemak.
Als een levering niet kan worden uitgevoerd, hoort dit eerder en met een duidelijke reden te worden gecommuniceerd.
Al met al toont dit slechte communicatie en een onbetrouwbare dienstverlening.

This is some kind of joke! This company is an absurd. I payed 13€ to deliver a letter to Poland. It was supposed to be within 2-5 working days. On a 6th day it's still not at my place! If you have respect to yourself, dont waste your time on this company.

Worst service ever.
They don’t even ring the bell, pretend they missed you though, only to then bring your 15kg parcel to a location super far away without any option to get in contact with them. This is absolutely insane and unfortunately not the first time this has happened to me. Simply unbelievable.

Parcels are stolen, not delivered, no contact or phone number. They liquidated all the numbers. You're talking to a bot about nothing. This is the worst company in Europe. Drama, what did you do with her?

I have a home delivery. The delivery guy rang the bell and it took me about half a minute to get downstaris. Guess what? The delivery guy disappeared already and I have to spend half an hour to get the package myself.

Fine delivery, not too bad! Have had some issuesi nt he past but this time was good!

Packages almost always "deliver unsuccessfully" and are sent directly to the PostNL Point.
This time, it required a delivery code, but the code did not work at the PostNL Point, and due to an internal PostNL error it was impossible to request again on website, phone or app.
Support told me they couldn't do anything and I would have to send it back and explain to the sender.