Recently dealt with Preferred Management Solutions. Ray was exceptionally good from start for finish. Ray organised a visit to see if a brand new boiler could be fitted from an old back boiler,... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I had an emergency boiler breakdown at 1am. Unfortunately I couldn't make direct contact with utility warehouse at that time & in a panic called for outside help to make the boiler safe for my 93 yea... See more
Company replied
Ray and Joel were absolutely amazing and made my experience run smoothly with their professional and polite manner. I spoke with Ray several times during a very tough journey with my boiler but his a... See more
Company replied
Really pleasing outcome after a bit of confusion initially about cover for a home emergency. Nick has been brilliant, thorough, empathetic and did what a lot of customer service operatives don't do in... See more
Company replied
Company details
- #21 of 25 best companies in Property Maintenance
About Preferred Management Solutions
Written by the company
We manage. We repair. We restore.
Connecting insurers, homeowners and property owners to best-in-class trades, locally, regionally and nationally.
Based in our 24/7/365, 100-seat call centre in Newcastle-upon-Tyne, we are ideally situated to provide our services across the length and breadth of the UK and Northern Ireland.
Contact info
4-5 Merchant Court Monkton Business Park South , NE31 2EX, Hebburn Tyne and Wear, United Kingdom
- 0191 422 8826
- info@wearepreferred.co.uk
- www.preferredmanagement.co.uk
4.5
Excellent
2k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
Great Service
Terrific service from both the support team and the engineer
9 August 2025
Unprompted review
Reply from Preferred Management Solutions
Thank you very much for your positive feedback. We are delighted to hear that our claims team and engineer provided you with excellent service.
Kind regards,
Rachel
Always answer the phone swiftly and…
Always answer the phone swiftly and dealt with the issues professionally and speedily with regular communication and updates.
Special thanks to Kevin who like all his colleagues provided a courteous and swift service resulting in a fast resolution to the problem.
6 August 2025
Unprompted review
Reply from Preferred Management Solutions
Thanks so much for the great review! We're really glad to hear that you had a smooth experience and that everything was handled quickly and professionally.
Big thanks for the shoutout to Kevin – we'll make sure he sees your kind words. It means a lot to the whole team to know their efforts are appreciated.
Best regards,
Rachel
My Front door would not close and I did…
My Front door would not close and I did mot feel safe, Preffered the company assigned to complete the repair are excellent.
From speaking to them on the phone to the locksmith completing the work was hassle free.
I feel so grateful as I am now secure again thanks to the professional kind people who kept me upto date and talked me through everything.
Thank You
1 August 2025
Unprompted review
Reply from Preferred Management Solutions
Thanks so much for your lovely review! We're really glad to hear the team made things easy and helped you feel safe again. We'll pass your kind words on to them; they’ll really appreciate it.
Kind regards,
Rachel
Nick from Preferred Management called…
Nick from Preferred Management called me today and answered the many questions I had about the claims process. He was extremely knowledgeable, helpful and patient ! Thank you Nick !!!!
31 July 2025
Unprompted review
Reply from Preferred Management Solutions
Thank you so much for your kind words! We're thrilled to hear that Nick was able to provide the support and clarity you needed during the claims process.
We'll be sure to pass along your appreciation to Nick. If you ever need anything else, don't hesitate to reach out!
Best regards,
Rachel
Reply from Preferred Management Solutions
Thanks for the great review! I’m really pleased to hear you were happy with the service, and I’ll be sure to pass on your kind words to the plumber.
Best regards,
Rachel
Excellent customer service.
Excellent customer service.
Friendly and polite team kept us informed of every step of the process until the repair had been completed. All carried out on the same day.
26 July 2025
Unprompted review
Reply from Preferred Management Solutions
Thank you for your review. I’m glad to hear you were kept informed throughout and that we were able to complete the repair on the same day. I appreciate you taking the time to share your feedback.
Thank you,
Rachel
Preferred did a great job in dealing…
Preferred did a great job in dealing with the home emergency we had related to.otd boiler and radiator. They acted decisively an quickly, organised the engineer visit promptly and carried out the job to a very high standard. Excellent job.
24 July 2025
Unprompted review
Reply from Preferred Management Solutions
Thank you so much for your kind words! I'm really pleased to hear that you were happy with the way your Emergency was handled. I appreciate your feedback and I'm glad the Team could help. Don’t hesitate to reach out if you ever need us again!
Have a great day!
Vicky
Head of Customer Success
Katie was so helpful and very quick to…
Katie was so helpful and very quick to understand issue and she arranged plumber within 3 hours and issue was quickly sorted.
Thank you
25 July 2025
Unprompted review
Reply from Preferred Management Solutions
Thank you so much for your kind review! I'm really pleased to hear that Katie was able to quickly understand the issue and get a plumber out within a few hours, exactly the kind of support we aim to deliver to our customers.
Have a great day!
Best Regards,
Vicky
Head of Customer Success!
Amazing service
Amazing service. Professional, helpful, understanding and efficient.
22 July 2025
Unprompted review
Reply from Preferred Management Solutions
Thank you for your kind words!
I'm pleased to see we have left you satisfied with the Service provided.
Best Regards,
Vicky
Head of Customer Success
Thank you to Preferred Management Solutions working for UW Claims…
Thank you to Paul Wilde for all his help in getting my blocked drain sorted. Am very impressed the fact that the Engineer will be coming out tomorrow morning....
Am so Thankful!
22 July 2025
Unprompted review
Reply from Preferred Management Solutions
Thank you so much for your kind words! I'm really glad Paul could help get your emergency sorted and that you're happy with the service. It's great to hear the quick engineer visit has left a good impression too. If you need anything else, don't hesitate to reach out.
Thank you,
Vicky
Head of Customer Success
Reply from Preferred Management Solutions
Thank you very much for the kind words! I'm glad we were able to support you!
Kind regards,
Vicky
Head of Customer Success
Broken boiler
I cannot express how wonderful and amazing the service I received was. Excellent communication, service and support.
14 July 2025
Unprompted review
Reply from Preferred Management Solutions
Thank you so much for your kind feedback. We're really glad to hear you had such a positive experience with our service and communication. It means a lot to us, and we truly appreciate you taking the time to share it. We're always here if you need anything.
Thank you,
Vicky
Head of Customer Success
Reply from Preferred Management Solutions
Thank you so much for your kind words! We're thrilled to hear that our Service met expectations.
Have a great day!
Vicky
Head of Customer Success
Reply from Preferred Management Solutions
Thank you for your feedback! I am pleased to see Jane was able to assist you and meet expectations. I will certainly pass on the feedback to Jane.
Kind Regards,
Vicky
Head of Customer Success
I have Direct Line landlord insurance…
I have Direct Line landlord insurance and had an issue at my rental property. Thankfully Shane at the claims centre dealt with my problem quickly and professionally. He took responsibility for the issue and coordinated between the attending engineer and the tenant. Shane also kept me updated on progress. This the kind of service that would make me recommend Direct Line to anyone. Raymond a satisfied customer.
8 July 2025
Unprompted review
Reply from Preferred Management Solutions
Thank you so much for your kind words and for taking the time to share your experience. We're thrilled to hear that Shane provided such exceptional support and ensured your claim was handled swiftly and professionally. We always strive to deliver service that makes life easier for our customers, and it's comforting to know Shane made that happen for you.
Your recommendation means a lot to us, and we’ll be sure to pass on your praise to Shane and the wider team. If you ever need anything in the future, please don’t hesitate to reach out.
Thank you
Vicky
Head of Customer success
BEWARE OF EMPTY PROMISES
I cancelled my UW breakdown service with this company for the following reason
Due to a loud banging issue with our boiler I requested a call-out, but was told, as it is still working - no can do!! It finally gave up the ghost and instead of getting someone out immediately, I was told until you pay the £60 call-out fee, we will not book anyone and it will not be same day! So I got a local gas engineer the same day who managed to fix the issue, but in doing so I had to pay £100 for his time,etc. I submitted this to get some form of payment back from this company, but all I got was a £40 offer, which I finally accepted. That was back in May'25. I then asked when I could expect the payment and was told within 30-days. Well that 30-days has well and truly expired and I am posting this to warn people about their empty promises. I can only hope (being a UW disty and customer) that they seek out a more honest company than these rogues.
8 May 2025
Unprompted review
Reply from Preferred Management Solutions
Thank you for your message and for sharing your recent experience with me.. I'm genuinely sorry to hear about the difficulties you faced and the frustration it caused, I understand how stressful it can be when boiler issues arise, especially at short notice.
I’d like to offer a little context to your experience; while we always strive to respond promptly, the policy is clear in that it covers you when the boiler in non-operational. This is designed to ensure we are handling emergencies and not general maintenance issues.
With regards to the £60 call-out fee, it’s a standard part of your contractual agreement and something we cannot change.
I am glad you were able to have the issue resolved promptly through a local engineer, and I'm sorry that the time to reimburse you didn’t meet your expectations. I am keen to get this resolved for you promptly and ensure that the payment is received.
Please email me your details to feedback@wearepreferred.co.uk so I can prioritise this for you.
Look forward to hearing from you soon.
Vicky
Head of Customer success
Guy attended at 12.44pm on 3.7.25
Guy attended at 12.44pm on 3.7.25, left within 3mins as he used an alun key to turn a screw on a top hinge of my front door. Left and said he fixed it.
The problem is still there this evening where the front door lock is jamming. It is the lock which needs replacing and not tightening a hinge.
Not sure why but their website shows that the engineer turned up after 14.00hrs same day and left at 16.50 pm when he actually left within 3 mins after he arrived at 12.44pm.
Something seriously doesn't add up !!!
3 July 2025
Unprompted review
Reply from Preferred Management Solutions
Good afternoon,
Thank you very much for bringing this to our attention. I sincerely apologise that you are still experiencing issues.
Could I kindly ask you to email your details to feedback@wearepreferred.co.uk? I will arrange for an agent to contact you to make the necessary arrangements for an engineer to visit you again.
I look forward to hearing from you.
Best regards,
Vicky
Head of Customer Success
Customers feed back on a recent experience …
The customer service ladies are always very helpful and polite on the telephone.
But, on the 2 instances I have asked for and email to give me an update on the situation with my claim, as I do not answer my mobile phone while I am on holiday out of the UK, I did not get an email, but a number of phone calls, which I didn't answer, but called for an update on my return to the UK.
If you can listen to the customers requests and act upon what was asked for, that would be great.
25 June 2025
Reply from Preferred Management Solutions
Thank you for your message and for your kind words about our team. I’m pleased to hear they have been helpful and polite during your calls.
I sincerely apologise that your request for updates via email was not followed.
Thank you again for bringing this to our attention. Should you need anything further, please don’t hesitate to get in touch.
Thanks,
Vicky
Head of Customer success
Terrible ongoing experience
In early March this year I made a claim for emergency roofing work through Allianz. Allianz instructed PMS to arrange the emergency work. This involved the erection of scaffolding on my drive. This was arranged promptly and the work carried out in under an hour on 18th March.
The scaffolding was not however removed by the scaffolders employed by the roofers employed by PMS. Having repeatedly requested the scaffolding's removal and been told variously that the scaffolders were on holiday I was told on 4th June that the roofers could no longer be contacted I was told to request assistance from my Local Council. This I found incredulous as the scaffolding was entirely on my property. On 5th June I was telephoned by PMS to be told that my complaint about the situation would be dealt with by Allianz and they would not do anything further to assist.
PMS have no idea who the scaffolders are and neither do I as the turned up in a lorry with no livery or name. This is astounding for a company (PMS) whose website advertises that all tradesmen instructed by them are fully trained, accredited and insured.
The simple resolution of the matter would be for PMS to arrange for the removal of the scaffolding. This seems beyond the capability of a company whose business is arranging the attendance of contractors.
Over 3 months on I have an unusable drive and have scaffolding providing a security risk to my home.
18 March 2025
Unprompted review
Reply from Preferred Management Solutions
Good afternoon,
Thank you for taking the time to share your experience, and we’re very sorry to hear about the difficulties you've faced following the emergency roofing work arranged in March.
We understand how frustrating and inconvenient this ongoing situation with the scaffolding has been for you, and we sincerely apologise for the delays and lack of resolution to date. This is certainly not the standard of service we aim to provide, and we appreciate you bringing it to our attention in detail.
While we are continuing to look into this matter internally, we would encourage you to reach out to us directly at feedback@wearepreferred.co.uk so that we can ensure your concerns are escalated and addressed appropriately. Please include any relevant reference numbers or further details to help us investigate thoroughly and assist you more efficiently.
Thank you again for your patience, and we hope to bring this matter to a suitable resolution as quickly as possible.
Look forward to hearing from you.
Kind Regards,
Vicky
Head of Customer Success.
Recommending a great service
I would recommend UW home & boiler cover. This has helped me twice this year with a new heating pump & a leaky pipe which was right behind my boiler.
The engineers were very knowledgable, helpful, tidy & approachable. They were thorough & did a great job, thank you very much.
18 June 2025
Unprompted review
Reply from Preferred Management Solutions
Thank you so much for your wonderful feedback and recommendation! We're delighted to hear that your UW Home & Boiler Cover has been helpful on multiple occasions this year. It's great to know the engineers impressed you with their knowledge, professionalism, and attention to detail—just the standard we aim for. We’ll be sure to pass along your kind words to the team. Thanks again for choosing us!
Thanks again,
Vicky
Head of Customer Success
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