Recently dealt with Preferred Management Solutions. Ray was exceptionally good from start for finish. Ray organised a visit to see if a brand new boiler could be fitted from an old back boiler,... See more
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Review summary
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What people talk about most
Reviews shaping this summary
I had an emergency boiler breakdown at 1am. Unfortunately I couldn't make direct contact with utility warehouse at that time & in a panic called for outside help to make the boiler safe for my 93 yea... See more
Company replied
Ray and Joel were absolutely amazing and made my experience run smoothly with their professional and polite manner. I spoke with Ray several times during a very tough journey with my boiler but his a... See more
Company replied
Really pleasing outcome after a bit of confusion initially about cover for a home emergency. Nick has been brilliant, thorough, empathetic and did what a lot of customer service operatives don't do in... See more
Company replied
Company details
- #21 of 25 best companies in Property Maintenance
About Preferred Management Solutions
Written by the company
We manage. We repair. We restore.
Connecting insurers, homeowners and property owners to best-in-class trades, locally, regionally and nationally.
Based in our 24/7/365, 100-seat call centre in Newcastle-upon-Tyne, we are ideally situated to provide our services across the length and breadth of the UK and Northern Ireland.
Contact info
4-5 Merchant Court Monkton Business Park South , NE31 2EX, Hebburn Tyne and Wear, United Kingdom
- 0191 422 8826
- info@wearepreferred.co.uk
- www.preferredmanagement.co.uk
4.4
Excellent
2k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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Kim who has handled my case with care…
Kim who has handled my case with care and empathy at this difficult time for me ,she is absolutely brilliant.
11 June 2025
Unprompted review
Reply from Preferred Management Solutions
Thank you kindly for the feedback. Im glad we have been able to assist you.
Best regards,
Vicky
Head of Customer success
Excellent insurance claim contractor
Got off the phone to my home emergency insurance provider and i was called by Katie from Preferred within literally about 10 minutes. Roofing contractor attended about 2 hours later and fixed the problem and we had a good chat about the general state of play with the roof and options for further work if it leaked again. Katie then called back to summarise about an hour later. Superb service start to finish!
10 June 2025
Unprompted review
Reply from Preferred Management Solutions
Thank you kindly for sharing your feedback surrounding your customer journey and especially feeding back on your interaction with Katie. I have since, shared this feedback with Katie!
I'm pleased she was able to support and guide you through tis critical time! I do hope all is well!
Best regards,
Vicky
Head of Customer Success
Reply from Preferred Management Solutions
Thank you for kindly providing your feedback following your customer Experience with us.
It is very much so appreciated!
Best regards,
Vicky
Reply from Preferred Management Solutions
Good morning,
Thank you for sharing your experience! I am glad we were able to assist you, and our dedication has shone through!
Warm regards,
James at Preferred
Quick, experienced & polite
Thank you, very prompt, experienced roofer arrived, was polite, respectful, considerate, provided advise, and cleared the problem.
6 June 2025
Unprompted review
Reply from Preferred Management Solutions
Hi,
You're welcome! It is a pleasure to have been of assistance!
Warm regards,
James at Preferred
Central heating boiler service was…
Central heating boiler service was carried out by a lovely engineer who was polite and did a thorough job looking for a leek that had been noticed. Engineer explained everything and within half an hour I had a call from the Insurance Department to arrange a claim to get the work done. Amazing service
6 June 2025
Unprompted review
Reply from Preferred Management Solutions
Good morning,
Thank you for sharing your experience with our contractor and team! I am delighted we were able to assist you, and the boiler issues were identified and resolved in a prompt manner. I will pass this on to the team!
Kind regards,
James at Preferred
Absolutely delighted with both call…
Absolutely delighted with both call handlers and the engineer, who attended my property. The call handlers were very pleasant and helpful. The engineer was very friendly, secured my window, he was knowledgeable, assisted me to find the parts needed, and what website to use. I would 100% recommend this engineer/company to everyone I know.
5 June 2025
Unprompted review
Reply from Preferred Management Solutions
Good afternoon,
Thank you for sharing feedback regarding your claim journey!
I will ensure this is fed back to the agents and contractor!
Warm regards,
James at Preferred
Superb
Paul was fantastic. We had a terrible leak that was cascading through the lights from the bathroom upstairs into the kitchen and we were initially told we’d have to wait over 12 hours for a plumber to attend. I spoke to Paul about my concerns and the plumber was with us within two hours. Amazing!
3 June 2025
Unprompted review
Reply from Preferred Management Solutions
Good afternoon,
I am pleased to hear we met expectations during your claim and were able to assist you during this stressful time! I will ensure your feedback reaches Paul.
Kind regards,
James
Brilliant service
The service I have receive was five star. The call centre staff were really helpful and efficient. The locksmith was amazing. Patience, kind, in what was a stressful locked out situation. As I am profoundly deaf he made sure I understood what he said without shouting or losing his patience. I have no hesitation in recommending this company and its staff to anyone in need of a locksmith. Brilliant service.
4 June 2025
Unprompted review
Reply from Preferred Management Solutions
Good afternoon,
Thank you for providing us with your feedback and experience with our claims team, contractor and the assistance provided during your Home Emergency!
This aligns with our key values, and it is fulfilling to see this shines through. I would like to make the team and contractor aware and forward this on. Please could you provide your claim details via feedback@wearepreferred.co.uk in order to locate your claim and provide the feedback to the relevant departments.
Kind regards,
James at Preferred
Friendly and efficent
1 June 2025
Unprompted review
Reply from Preferred Management Solutions
Good afternoon,
We are pleased to hear of your feedback, and an efficient friendly assistance!
Kind regards,
James at Preferred
Very pleased …
The phone was answered extremely quickly and the agent handled my enquiry professionally, changing my boiler service to another date with no problem.
2 June 2025
Unprompted review
Reply from Preferred Management Solutions
Good afternoon,
Thank you for your feedback! I am pleased we have been of assistance and will pass this on to our Boiler Servicing Team!
Warm regards,
James at Preferred
A really great gentleman
A really great gentleman. Spen a lot of time keeping us secure and safe. Polite and pleasant and made a big fuss of our spaniel too!
31 May 2025
Unprompted review
Reply from Preferred Management Solutions
Good afternoon,
Thank you for taking the time to share your feedback! I am pleased to hear your experience with our contractor was pleasant and positive.
Please could you provide your claim details via feedback@wearepreferred.co.uk and I will ensure the contractor is informed.
Warm regards,
James at Preferred
So much better than AXAs agent
So much better than AXAs agent. Direct Line were expensive but well worth the extra premium I paid. Preferred Management customer Services was excellent today. Shane dealt with my home emergency and he went out of his way to ensure the work was completed by their workmen.
29 May 2025
Unprompted review
Reply from Preferred Management Solutions
Good morning,
Thank you for taking the time to let us know about your home emergency! I will ensure Shane gets this feedback, and am thrilled that our assistance and customer service met your expectations.
Warm regards,
James at Preferred
Engineer attended to the property in…
Engineer attended to the property in good time and resolved the issue promptly. Also took the time to ensure the issue had not caused any problems to the ceiling in the floor below
21 May 2025
Unprompted review
Reply from Preferred Management Solutions
Good Afternoon,
I am proud to receive this feedback, and delighted we have been of assistance.
To ensure this is accurately fed back to our supplier performance department and locate the contractor, may I kindly ask for your policy information to be sent to feedback@wearepreferred.co.uk.
Warm regards,
James at Preferred
Fantastic customer service
Katie has been absolutely brilliant in helping out with the problem I had with our front door, she kept me informed throughout when the engineer was expected to arrive and followed the job up once complete, very competent in her job and was very pleasant on the phone, thank you Katie.
17 May 2025
Unprompted review
Reply from Preferred Management Solutions
Good Afternoon,
I am delighted to receive your feedback and will pass this on to Katie! This is the standard of customer service we are dedicated to deliver, and we are pleased to have been of assistance!
Kind regards,
James at Preferred
The company went the extra mile
The company went the extra mile to ensure fantastic customer experience. An extra thanks to Steve and Joel for their caring and extremely helpful and supportive attitude. Thank you so much and would definitely recommend to others.
13 May 2025
Unprompted review
Reply from Preferred Management Solutions
Good Morning,
Thank you for your feedback, I will ensure this is forwarded on to the agents. I am pleased to hear our dedication to helping has shone through.
Best regards,
James at Preferred
The person I spoke to on the phone …
The person I spoke to on the phone Kate and person who attended where both professional, punctual and explained in detail what they were going to do and why they decided on the solution. I was also called to make sure everything was OK and asked to call them back if I have any further questions
13 May 2025
Unprompted review
Reply from Preferred Management Solutions
Good Morning,
Thank you for your feedback! I will ensure this is communicated to Kate and the contractor. I am pleased we were able to assist you efficiently and in good time!
Best regards,
James at Preferred
A+ experience!
The engineer was excellent and very professional and also personable. Made a challenging experience regarding the home emergency much less challenging! Superb service! Thank you
28 April 2025
Unprompted review
Reply from Preferred Management Solutions
Thank you kindly for your feedback! I will ensure this reaches our contractor, and am proud to hear your claim journey was not as challenging as forecast.
Have a great day,
James at Preferred
Paul Wilde- Excellent service
Paul Wilde dealt with my issue, showed empathy and kept to time the lines that he said he would. He resolved my issue which I cannot thank him enough for.
7 May 2025
Unprompted review
Reply from Preferred Management Solutions
Good Morning,
I am pleased to hear Paul was able to help you, giving peace of mind during a difficult situation. This is the service we strive to deliver.
Warm regards,
James at Preferred
Surplus to requirements...one of those companies that just seems to exist for no useful reason.
One of those companies that seems to be a largely unnecessary and disappointing layer in a process. Were engaged to handle pest invasion through our insurer. Offered a choice of ''next available appointments' chose one, cancelled a day's work to accommodate only to be told that this wasn't actually an appointment so work won't take place until a day later with an all day offer with 30 mins notice....so would probably have been cheaper to sort it with a local contractor myself when factoring in lost paid work. Utterly pointless and useless organisation letting both their client and the end user down.
7 May 2025
Unprompted review
Reply from Preferred Management Solutions
Good Morning,
Thank you for your feedback.
I am sincerely sorry this is the experience you have had with your home emergency. We take all customer insights a priority and are committed to improving our service.
I would like to investigate and address the concerns raised with you, please could you send your details to feedback@wearepreferred.co.uk in order for me to address this directly for you?
I look forward to hearing from you, and hope I have the opportunity to resolve this, as we value all our customers.
Kind regards,
James at Preferred
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