Presto Music Reviews 

Well , first of all, it was the service/product of the company itself, that made me feel satisfied (presto music & streaming ), 2nd ,their kind approach and very prompt reply /contact me, even it was not something specific that i was need, or they were obligated to do...so...!

I placed an order for several classical CD box sets with Presto Music in November 2024. The order confirmation promised shipping by January 3, 2025. However, after over 6 months of waiting, my order was cancelled without my consent, despite my clear communication that I wanted to receive the items.

Key points:

The CDs were and are still listed for sale on their website (“you may order it now... may be six weeks or more”).

In March 2025, Presto informed me that their supplier (Naxos) would restock within a week – that never happened.

They repeatedly refused to provide download access to the recordings I had purchased as a gesture of goodwill.

My only access was streaming (not downloads), and even that was removed when they cancelled my order.

They pushed for cancellation multiple times, and finally did it themselves without my agreement.

No compensation was offered despite holding my money for months and failing to deliver.

Current download and CD prices are now higher than when I originally ordered – possibly why they didn’t want to fulfill the order.

In my view, this was unprofessional and unethical treatment. I feel misled and disrespected as a paying customer. I can no longer recommend Presto Music and will avoid them in the future.

My experience with Presto Music (most recently in Feb/March of this year), as a USA customer, has consisted of years of ordering CDs and downloads, primarily of classical music Shipping was generally fast and well-packed (never a mishap of any kind!). Frequent promotions(sales) on CDs and downloads make them much more affordable than other sources, and their downloader app works dependably and quickly. I have often found product reviews, especially those by Katherine Cooper, well-written and useful.

I must say, however, that what distinguishes them most is their excellent customer service! Over eight or nine years of purchases from Presto, I have had questions, suggestions, etc. several times. An email sent to their fine CS team has always set the wheels in motion to quickly find an answer or resolution. They are the best!

They tried so hard to obtain my CD. They kept me informed over several months, writing regularly to explain what was happening. Also, extremely polite. A rarity in this day and age! I heartily recommend this supplier. I shall shop here in the future!

Presto music is great if you live in New Zealand. Your order arrives within 2 weeks with updates when it has been sent. Any queries are dealt with that day. They will assist you if music is not in stock, using their knowledge they can recommend alternatives or how long back orders take. I thoroughly recommend Presto music.

a caring, efficient and kind customer service; and presto has a truely customer-friendly policy.
i do warmly recommend presto music as a resource to every music-lover.

I have been buying a lot of downloads from Presto over the last year and more; together with more limited numbers of CDs.

There are certain details of how the site works which take a little bit of learning. But my experience has been almost 100% excellent.

Where I have encountered glitches I have found Presto’s customer service to be helpful and timely.

On one occasion a Hi-Res + download proved to be more than my system could cope with. Presto amended my account to give me access to the simple Hi-Res version. On a more recent occasion I ordered an MP3 by mistake, when I wanted the FLAC version. Presto organised a refund within a few hours.

The one thing I used to find annoying was being signed up to newsletters by default. I’m not sure whether I have become cannier at opting out, or whether the default option has now been amended, but the issue certainly no longer troubles me.

Long may this service continue.

Excellent service all round. Very good range of products and website easy to manage. Regular offers on cds and books etc. First rate communication.

Knowledgable, friendly staff. Orders are dealt with promptly and if there are any delays, details are given with a revised date of delivery. Nothing is too much trouble.

Extremely unhelpful and unprofessional. A duplicate booking was made and i was told to not pay it. Then it went to a debt collector without telling me. And the email reply said "Oh no we checked now you must pay it"

I recently made the first of what I am sure will be many purchases from Presto Music. I couldn't be happier with their service, absolutely first rate. My purchase arrived promptly and very well packaged. I really cannot praise them enough.

Presto music output has changed my life. It has given me an area of enjoyment that I can share with others as I age....with Presto's help - gracefully!

Presto Music has probably the best internet website for avid Classical music CD collectors like me. It has sound files for most items (the catalogue is vast) which enables customers who know what they like and don't like to avoid the expensive mistakes I have sometimes made in the past (albeit in a minority of cases when I had to rely on reviews in the music press where the reviewer's usually reliable opinion did not match mine). In addition, Presto offers regular sales which are highly competitive and the ordering process is clear and straightforward. In short, their efficiency, reliability, communication and prompt correction of (very rare) errors make this company second to none and I have no hesitation in recommending Presto Music to newcomers and seasoned collectors of Classical music alike.

Excellent source for classical downloads, efficient site, helpful when I had questions. In my experience they have been uniformly excellent.

Really good user-friendly website, fast service. Very fast response to any queries, and good prices. The best classical music site out there.

Website well thought out and easy to use.
Always plenty of time given to the special offers, no rush to choose.
Good communication.

Great customer service. I recently downloaded an album in the wrong format by mistake (mp3) and only realised that I had done so after having paid for it. I re downloaded in the correct format (Hi res 24 bit) and paid for that download again. I contacted customer sevices for a refund for the mp3 album expecting a long period before receiving a reply, but was extremely surprised to find an email from customer services within a couple of hours, with an apology for the error for not replying sooner (!) and the full refund for the unwanted download. I can't think of of any better customer service from any other company. They are also very helpful with answering any technical problems with issues that can sometimes occur.

I have used Presto many times for both branded CDs and for their own Presto reissues as well as sheet music and I would heartily recommend them for the intelligent, informative website and unfailing reliability of delivery.

Easy purchase great communication fast and well packed cd thank you

My first purchase from Presto Music, and I am absolutely delighted by their prompt attention and delivery which came today, in good time for Christmas! Thank you.