Presto Music Reviews 

My first purchase from Presto Music, and I am absolutely delighted by their prompt attention and delivery which came today, in good time for Christmas! Thank you.

Have been buying cd and dvd from Presto for several years. Presto is price competitive and service very efficient,and one good thing is that you can get a taste of the music via their internet menu before you buy, or not.

Great company to do business with, prompt
efficient service.Keeps you full informed on what's happening with your orders. Excellent service and a great range of music.

I'm always very very very happy with the music I get from Presto. The service is quick and their system of holding review snippets on many recordings helps me make a decision. I particularly value being able to backorder things that are hard to get or not in stock--they collect up the items for me and then--hey, presto--the CDs arrive in my postbox. Although I collect CDs, I do really like having most of the same recordings available to me immediately online once purchased as this is sometimes more convenient for me than dealing with a CD.

Recently I downloaded a high res file from Presto, as I have many times. Unbeknownst to me, it did not completely load, despite messages to the contrary. As I listened, at moderate volume, I was suddenly bombarded with high volume, high frequency white noise. I quickly lowered the volume but the damage was done. Both my B&W 801D4 tweeters were ruined.

I informed Presto and suggested they warn customers of this issue. They have ignored me. Not even an apology.

I hope no one else has suffered as I did. Beware.

After reading such positive reviews here about the customer service at Presto it’s hard to understand why they treated me so poorly.

I ordered what was listed on the Presto Classical website as a Super Audio CD (SACD) of a particular recording, but received a standard CD version of this work instead, which was not as described in the listing. If I had known it was not an SACD they were selling I would not have purchased it.

I emailed customer service about this and after an initial reply heard no more from them. I sent a number of emails hoping to find out what they were going to do about the matter. These emails were unacknowledged by them. The least I was expecting was for them to admit that they had made a mistake in the listing description and apologise to me, a discount off my next purchase would have been nice. Not replying to customer emails is poor customer service practice in my opinion. Having been a customer of Presto for 7 years now and having spent over $2000 with them this episode has left a sour taste in my mouth!

I have been a long time customer (US based) of Presto for digital downloads. Excellent selection, easy to navigate web site, outstanding customer service. My go-to for classical music!

Would be interested to know what’s happened to Harmonia Mundi CD pricing policy - can Presto throw any light on it?
These days, what are the bandings for full price, medium price and budget price? Are these bandings still relevant?

My family have been customers of Presto Music since it opened in the 1980s and our most recent experience of buying a Yamaha electric piano is a great example of why.

Duncan made the whole process accessible, and worry-free, for my older family member. He took care of every aspect: delivery, set-up, showing her how to use it and even removing packaging so that she has just been able to get on with enjoying her new piano. The whole process has been made a pleasure by Presto Music, when it so easily could have been too daunting for her to embark on.

Service from Presto Music is always very efficient and prompt, and I use them regularly for most of my sheet music needs. Their monthly offers on specific music publishers are also very useful, much used in the past.

I've downloaded various works as mp3 files with no problem.
However, today I went through the ordering process for an album which I downloaded, and despite repeated download attempts, it isn't on my Android filesystem, and the only way I can hear it is streamed through the Presto app. I want my files! Please advise.

I use Presto quite widely and always enjoy excellent service. If they've got it I receive it promptly, if not they get it and keep me posted on progress.
On my latest delivery there was a faulty CD : I rang in to report the problem, and after an entirely positive call,within10 minutes, I received confirmation of a replacement having been dispatched. This is customer service at its best.

Ordered 2 DG Original vinyl albums from Presto Music. The price was very fair, they arrived promptly, and were ideally well-packaged. Will be ordering ALL my vinyl from this company in future. Thanks!

I have been buying from Presto for some time, and their delivery is always prompt and accurate. Earlier this year I bought myself a present of their streaming service. Wonderful!

Great selection, excellent, protective packaging. One question though, it sometimes takes weeks for my order to be posted and then there is the two week wait for arrival. Why does it take weeks to pick an order in October?

I have used Presto Music for a number of years and have always been impressed with their level of knowledge and efficiency.
Customer service is excellent and that is why i will continue to order my music from Presto Music.

Things that make using Presto great include, the e-newsletter so you know what's coming out with reviews people people who know the music, excellent packaging essential with vinyl orders and timely dispatch.

I have a wish list, and so well aware of when new releases are due. Ordering is straightforward via the account that I have had for many years. It is good that I can place an order on a Thursday (a day before the Friday release date) and receive it the next day.

The orders are always well packaged and so arrive in perfect condition; this is not the situation with other internet retailers, however.

I am usually attracted to time-limited special offers which encourages many of my purchases.

Great site for downloads, extensive catalogue, rapid service.
Best in class.

Only request: Add surround recordings !

Presto Music has an excellent choice of classical music recordings and books. The new John Wilson “Carousel” came on schedule and perfectly packaged. I also appreciated being able to listen to excerpts before purchase.