Their online shopping is really not designed for English user. You have to adjust the language or translate every time you open individual webpages. The convenience to browse should be no 1 service.... See more
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See what reviewers are saying
I bought a pair of shoes from Printemps with their Black Friday deals, 2 or 3 days later I received them. They are beautiful and I'm very pleased with my purchase. I've also contacted via email thei... See more
We dropped our mobile phone in the store and the assistants on the 7th floor went out of their way to help us find it. They were very kind and sympathetic and tried hard to understand us, including lo... See more
Company replied
Beautiful aesthetic. Doormen, knowledgable. Floor staff on par. Particularly in the boudoir and apothecary. Made a reservation at the Red Room and I was not acknowledged. 2 floor staff me... See more
Company replied
Company details
Information provided by various external sources
Bienvenue sur la page Facebook officielle du Printemps
Contact info
Rue de Provence 102, 75009, Paris, France
- www.printemps.com
3.0
Average
2k reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 45% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Dress like a gentleman
Super produits, disponibilité, communication et simplicité de retour
18 July 2025
Unprompted review
Impossible to return order
I tried to return my order and the link provided won't take me anywhere were I can generate a return. Customer care is only an automated form, nowhere to email or call, nobody to contact. Absolutely shocking.
11 July 2025
Unprompted review
Reply from Printemps
We’re truly sorry to hear about the difficulties you’ve encountered when trying to return your order.
If you placed your order as a guest (without creating a customer account), the return request must be initiated via the order confirmation email you received. You’ll find a link there that will allow you to access the return process.
If the link is not working or you’re still experiencing issues, please rest assured that our customer service team is fully available to assist you. As mentioned in the automatic reply you receive when submitting the contact form, you simply need to reply to that automatic email if your issue is not resolved — this ensures that your request is reviewed directly by our team.
Thank you for your understanding, and we remain at your disposal to help.
Emilie, Customer Satisfaction Manager
I spent over £1k on the UK website…
I spent over £1k on the UK website recently and received an email from customer service asking me to send my ID to validate the purchase. This was really odd to me as I've purchased from every luxury websites under the sun (Net-a-porter, 24s, Biffi, MyTheresa, LuisaViaroma, and more) and none of them ever asked for this confidential information over email.
I said I was uncomfortable sending this because it's very odd practice. The customer service rep told me it's part of the purchase t&c, which noone would ever read, then proceed to say they will cancel my order if I don't provide within 48 hours.
I think this is not a good look and impression for Printemps, which I loved shopping in when I am in Paris. I cancelled my order and will not purchase from the website anymore
order 6810550432
4 July 2025
Unprompted review
Reply from Printemps
Hello,
Thank you for taking the time to share your experience with us. We are truly sorry for the disappointment caused.
Identity verification is a security measure that we occasionally implement to protect our customers from online fraud. However, we fully understand that this request may have seemed unusual, especially if it’s not something you've encountered on other websites.
We regret that this procedure led to the cancellation of your order, and we sincerely hope to have the opportunity to offer you a better experience in the future. Please rest assured that your feedback has been forwarded to the relevant team in order to improve the transparency of this process.
Feel free to reach out to us again should you wish to discuss this further or need any additional information.
Best regards,
Bad service
Bad service. They show products that don’t exist in real and then they cancel your orders. I had this several times without any explanation
19 May 2025
Unprompted review
Reply from Printemps
Dear Kateryna,
Thank you for taking the time to share your experience.
We are truly sorry to hear about the repeated cancellations you’ve encountered — we completely understand how frustrating this must be.
Please know that product availability can sometimes change very quickly, especially during promotional periods or high-demand sales. When an item becomes unavailable before the order is processed, it may result in a cancellation, and we sincerely apologize for not providing a clearer explanation in your case.
We’re continuously working on improving our stock accuracy and communication to avoid this kind of inconvenience in the future.
If you’re still experiencing any issues or have questions about a specific order, we invite you to contact us via our website’s contact form, and we’ll be happy to assist you directly.
Kind regards,
Mathilde, Customer Service Manager
Ignorant, non-responsive customer services
Shocking disregard for me as a paying customer. I purchased some ysl tuxedo online over £200 + and also paid £12 for shipping/postage costs. There was no mention of any extra associated customs payments. I heard nothing from printemps, only a text message from DPD with a link asking for £43 to be paid for my parcel. This kind of scam is prevalent as I'm being asked to send money to a random text message, so I replied NO. I then sent an email to printemps customer services department twice over the course of the week to explain the situation and how disappointed I was. As of today I have had no response/reply. They don't deserve your hard earned money, and if this is how they operate I hope more people call them out for their abhorrent disregard and non-existent customer service. I would give them NO STARS.
14 April 2025
Unprompted review
Reply from Printemps
Dear Stephen,
Thank you for taking the time to share your feedback.
We are sincerely sorry to hear about your recent experience and the frustration it has caused. We understand your concerns regarding the unexpected customs charge and the lack of clarity surrounding the delivery process. Please rest assured that we take these matters very seriously and strive to provide transparent information and timely support to all our customers.
In order to investigate your case and assist you as quickly as possible, we kindly ask that you respond to the information request sent to you through Trustpilot or contact us directly via our [contact form](insert link). Once we receive the details of your order, our team will be able to look into the situation and offer an appropriate resolution.
We truly regret the delay in response and the inconvenience caused, and we appreciate your patience. Your feedback is invaluable and helps us improve our service.
Best regards,
Mathilde, Customer Service Manager
Bought some shoes from Printemps
Bought some shoes from Printemps, they were delivered within 7 days. I would highly recommend them brilliant 10/10
1 May 2025
Unprompted review
Bought a vest for £200 it took them 1…
Bought a gilet for £200 on the sale! it took them 1 month a 2 weeks to tell me it won’t be delivered
All along I was emailing there support team who “assured” me it was getting delivered. after I had already emailed them explaining it won’t be delivered and dpd had told me they haven’t payed there end of the delivery.
After a month and half of waiting they gave me £15 pound discount code??? and told me to re orders the jacket which had went back to £445. Now they won’t reply back to my emails 😂
22 March 2025
Unprompted review
Reply from Printemps
Dear Humza,
Thank you for taking the time to share your feedback, and for the kind and understanding conversation we had earlier today — it truly meant a lot to us.
We’re sincerely sorry for the inconvenience you experienced. While we did everything possible on our end to ensure delivery, unfortunately, the DPD carrier did not follow the instructions, which we fully understand has been frustrating.
We’ve since taken the necessary steps to make things right and hope our solution has helped improve your experience.
Thank you again for your patience, your understanding, and your trust.
Warm regards,
Gabrielle, Delivery Service Manager
I have placed and order online on the…
I have placed and order online on the 30 Th of march. My parcel has been held at the customs since 1st of April due to some paperwork issues! Tried to contact them through every method possible and no one gets back to me ! This is very frustrating! I just want either my parcel or my money back!
4 April 2025
Unprompted review
Reply from Printemps
Dear Andrea,
Thank you for sharing your feedback, and we sincerely apologize for the frustration you’ve experienced. We understand how upsetting it can be when there are delays, especially when your parcel is held at customs due to paperwork issues.
We have already escalated this matter with our shipping partner to resolve the issue as quickly as possible. We regret that you haven’t been able to reach us, and we apologize for any inconvenience caused by the delay in communication.
We truly appreciate your patience and understanding, and we will do our best to resolve this as quickly as we can.
Best regards,
It is the 2nd bad review for the same…
It is the 2nd bad review for the same item.
I have received an email with a return form PDF so i can exchange my parcel, however when i click on the PDF it shows error and i tried from 3 diffirent devices.When i contact with them via email,messenger and all the available option the webside gives me i only receive back an automatic answers with no real solution for my case.
Can someone reply to me before i lose the deadline please?
Order no. 4692242057
1 April 2025
Unprompted review
Reply from Printemps
Dear Nikoc,
We are truly sorry to hear about the frustration you've experienced. We sincerely apologize for the inconvenience caused by the issues with the return form and the lack of resolution so far.
Please be assured that a personalized response has just been sent to your email, addressing your case directly. We will do our best to ensure a quick and smooth solution so that you don’t miss the return deadline.
We truly appreciate your patience, and if you have any further questions, please don’t hesitate to reach out again.
This company is an absolute joke
This company is an absolute joke. I will never use or recommend them. It’s been almost a month with no updates, and they sent me a used jacket that smells, which I paid £400 for. Now I can’t even return it because they won’t respond.
Order number - 230202700726618851
9 February 2025
Unprompted review
Reply from Printemps
Hello Rizwan,
We are sorry to hear of your dissatisfaction.
We have sent you a contact request in order to respond to your request as soon as possible. Please consult and respond to it.
Best regards
Mathilde, Customer Service Manager
I tried to return my order.”
I tried to return my order.”
The online return form link does not work, and I cannot generate a return label.”
I tried contacting customer service using the online contact form and have not received any response yet.”
Can someone please look into my matter for me?” ASAP
My order number is 8983990
Kind regards
Miriam Berge
14 February 2025
Unprompted review
Reply from Printemps
Dear Miriam,
According to our information, you were finally able to return your order N°8983990 as the refund has been proceeded the 25/02/2025.
We are sorry for the delay of reply and remain at your disposal if needed.
Best regards
Mathilde, Customer Service Manager
Very disappointed!!!
I ordered a giftpack at trintemps, where the aerosol has leaked over the candle and i have an empty aerosol with all black pieces of the box on the white candle. After emailing, i received no response for a return. I had already read recently that they did no respond, but i still ordered as i thought there would be nothing wrong. Very disappointed!!
7 January 2025
Unprompted review
Reply from Printemps
Dear client,
We are sorry to hear of your dissatisfaction.
We would be grateful if you could check the response provided by e-mail from our customer service.
Best regards
Mathilde, Customer Service Manager
How can I respond with details when you…
How can I respond with details when you haven’t even emailed me!!
I’m completely unable to progress this return!!
28 January 2025
Unprompted review
Reply from Printemps
Dear client,
We are sorry to hear of your dissatisfaction.
We have sent you a contact request in order to respond to your request as soon as possible. Please consult and respond to it.
Best regards
Mathilde, Customer Service Manager
I tried to return my order and cannot generate the return form
I tried to return my order. The online return form link does not work and I cannot generate a label. I tried to reach out to customer service using the online contact form and have not received any response.
Can someone please look into my matter? Order number is 5098301
Update: they have responded to my query and provided a return label.
12 February 2025
Unprompted review
Reply from Printemps
Dear Biyu,
We are sincerely sorry to learn your disappointment.
We would be grateful if you could check the response provided by e-mail from our customer service.
Best regards
Mathilde, Customer Service Manager
Very very bad bad customer service Never received any reply!
Never received any reply!
Order Number 230202700722268708
31 January 2025
Unprompted review
Reply from Printemps
Dear Hua hui,
We are sincerely sorry to learn your disappointment.
We would be grateful if you could check the response provided by e-mail from our customer service.
Best regards
Mathilde, Customer Service Manager
My order arrived on time
My order arrived on time. But the box was crashed. And there’s no official box from the seller? It’s just the cloth and the bag inside.
20 January 2025
Unprompted review
Since there were so many negative…
Since there were so many negative reviews I felt like I need to tell my experience. The service was flawless. I have ordered moonboots from the website. Boots were here within 2-3 working days (from France to the Netherlands). Unfortunately I needed to return the boots. However return was flawless and received my refund within a week after I sent the package.
17 January 2025
Unprompted review
Very bad customer service
My package never arrived. I've already contacted the (very hard to reach) shipping company (DPD). They claim the delivery is "lost" and printemps has to directly file a complaint about the delivery with them. Unfortunately, you can only reach printemps via a contact form. And they are SLOW. I wrote to them on Monday and haven't heard back yet. What kind of customer service is this? I just want my money back and they as the online shop are liable for the loss of the package.
18 January 2025
Unprompted review
Reply from Printemps
Dear Nico,
We sincerely apologize for the inconvenience caused by the issue with your delivery. We understand your frustration and regret that you have not yet received your package.
Please rest assured that we take these matters seriously and are working to resolve the situation as quickly as possible. We encourage you to contact our customer service team with your order number so we can investigate the issue with DPD directly and ensure that the necessary actions are taken to either locate your package or issue a refund.
We truly appreciate your patience and understanding as we work to resolve this matter for you.
Kind regards,
Total chaos
We used Printemps somewhat unknowingly as our wedding registry was linked to it so we had to select items from their list. The whole process took forever and was extremely disorganized. I had to order things through a WhatsApp by texting with an employee, when everything arrived there were faulty items, to return them we once again have to refer to WhatsApp (!!!???) and it takes ages. We contacted Printemps for the first time in September last year…
13 January 2025
Unprompted review
Reply from Printemps
Bonjour Hieronim,
Nous sommes désolés d'apprendre que votre expérience avec nous n'a pas été satisfaisante. Nous avons à cœur d'offrir un service de qualité et il est regrettable que nous n'ayons pas répondu à vos attentes cette fois-ci.
Votre retour est important pour nous, car il nous aide à identifier les points à améliorer. Cependant, en l'absence de détails comme le numéro de commande ou votre adresse mail, nous ne serons pas en mesure de vous apporter notre assistance.
Nous vous invitons donc à bien vouloir répondre à la demande d'informations qui vous a été formulée afin que nous puissions corriger cette situation.
Merci pour votre retour, qui nous aide à progresser.
Emilie,
Responsable Satisfaction Client
My experience with this company has…
My experience with this company has been a good one, I have waited less than a week for my item to arrive, it's a great fit and the material is of a high quality. I would definitely order from this business again 😁.
11 January 2025
Unprompted review
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