PRJKT RUBYReviews 

2,939
TrustScore 4 out of 5

4.0

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Rated 5 out of 5 stars

I was a little unsure about ordering online at first, but it turned out to be super easy and smooth. The doctor asked a few relevant questions before approving my order, which made me feel comfortable... See more

Company replied

Rated 4 out of 5 stars

Overall, Prjkt Ruby is sensational, and I love them. My constructive comments at the moment are A) There is no means on the website to make address adjustments when one is traveling. It must be done b... See more

Company replied

Rated 4 out of 5 stars

Only knocking a star off because the calendar function to book the soonest available doctor was just broken. Then the session itself could not be used on my phone so I had to be on my computer to d... See more

Rated 1 out of 5 stars

Update they won’t refund the full amount of 50 dollars they only refunded us 5 dollars now. What a joke of a company stay away! Very disappointed with the service. I was told the product could be... See more

Company replied

Company details

  1. Pharmacy

Written by the company

Getting access to birth control isn't always easy. PRJKT RUBY is here to change that. Order birth control online, with free consultations and free shipping in discreet packaging. Your purchase supports global contraception access. Just $20/month.


Contact info

4.0

Great

TrustScore 4 out of 5

3k reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.0

All reviews

(2,939)

22 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Always Perfect

No matter how unstable the status of my health insurance, I always have the comfort of PRJKT Ruby to meet my contraceptive needs.

1 September 2022
Unprompted review
Rated 5 out of 5 stars

Wonderful service

I have been using PRJKT Ruby for some amount of years, and have had nothing but great experiences. I had been wedding planning and let my subscription lapse on accident, customer service was beyond helpful and the practitioners are always so kind and knowledgeable. The convenience is great and the prices are affordable. Seriously, they provide such a great service.

19 August 2022
Unprompted review
Rated 1 out of 5 stars

Wouldn't let me use my coupon

22 July 2022
Unprompted review
PRJKT RUBY logo

Reply from PRJKT RUBY

Hi Chrissy! We're so sorry to hear you weren't able to use your coupon. Give us a call or DM us on Instagram and we'll be happy to credit you on your next order. Thanks for continuing to support PRJKT RUBY!

Rated 1 out of 5 stars

I called several days ago and was told…

I called several days ago and was told that my auto refill had shipped and then yesterday I found out it did not ship because I needed a consult and I had to pay over $30 for shipping since I'm going to run out

20 July 2022
Unprompted review
PRJKT RUBY logo

Reply from PRJKT RUBY

We are so sorry for your recent experience. We always strive for the best possible service, and this was just not it. I know this review is anonymous, but if you wouldn't mind giving us a call, we will do everything we can to make this right.

Rated 2 out of 5 stars

I received 6 emails

I received 6 emails saying my order was shipping with 6 different order/tracking numbers. When I reached out for clarification, 2 people responded telling me the exact same thing. Doesn't seem like everyone is on the same page here.

18 July 2022
Unprompted review
PRJKT RUBY logo

Reply from PRJKT RUBY

Jennifer, thank you so much for taking the time to write a review, and I am so sorry for the miscommunication as well as the emails you received in error. We always strive for a positive patient experience, and we're sorry we did not live up to those standards. We hope we can make it up to you in the future.

Rated 3 out of 5 stars

Honestly I’m annoyed that I paid for…

Honestly I’m annoyed that I paid for $35 “overnight shipping” when it took a whole day to process and be approved for the prescription. Then it’s going to take more like two days for the package to arrive. I wish I didn’t pay for overnight.

7 July 2022
Unprompted review
PRJKT RUBY logo

Reply from PRJKT RUBY

Maddie, thank you for taking the time to provide your feedback. I know prescription timing can get a little tricky, but we really do try to get the package to you as quickly as possible. We hope we can make it up to you in the future.

Rated 3 out of 5 stars

It's alright

It's alright but the website isn't the easiest to use. I searched for my usual birth control, just to be told there's no results that match my search. But when I went to my order history to reorder from there, it was available. I also had to do a video consult and all the times were SO late and incredibly inconvenient, no matter what day I picked.

6 July 2022
Unprompted review
PRJKT RUBY logo

Reply from PRJKT RUBY

Thanks for your constructive criticism, Nicole! We're currently trying to improve the website and overall telemedicine experience. I will relay this to the team to be sure it's addressed in the near future. Thank you again!

Rated 4 out of 5 stars

Overall

Overall, Prjkt Ruby is sensational, and I love them. My constructive comments at the moment are A) There is no means on the website to make address adjustments when one is traveling. It must be done by phone, and B) I've gotten something like 8 duplicate e-mailed telling me my order has shipped in 3 days' time. It didn't ruin my day or anything, but that many e-mails from a semi-official source tends to mean SPAM or something is wrong.

6 July 2022
Unprompted review
PRJKT RUBY logo

Reply from PRJKT RUBY

Thank you so much for your constructive comments! We are currently working to improve the website, including making things like address changes easier. As for the duplicate emails, we sincerely apologize—we updated our system and it resent old email confirmations in error. Thanks again for letting us know, and we really appreciate you continuing to support PRJKT RUBY!

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