Norwich branch once again have given excellent customer service. I always think any business that has staff who answer the phone minutes before closing always deserve praise. I called to reserve an it... See more
Company replied
Location
Switch locationUnit 39a The Boulevard, Outlet Park, BT32 4GJ Banbridge, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Very friendly and helpful staff in your store in Banbridge. Purchased an enamelled cast iron shallow casserole which is great to use. Also picked up some small utensils in the special offer at the t... See more
Company replied
The staff member I dealt with was fantastic - perfect combination of attentiveness without being pushy. They demonstrated the range of knives on offer and answered every question I had. Very pleased w... See more
Company replied
I was very impressed with this store. My first time to visit it! A great variety of kitchen utensils/kitchenware! Some good offers too!! I would highly recommend!
Company replied
Company details
- #27 of 135 best companies in Kitchen supply shop
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Unit 39a The Boulevard, Outlet Park, BT32 4GJ, Banbridge, United Kingdom
4.9
Excellent
590 reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
the staff where great and gave really…
the staff where great and gave really good advice on other knives, Damascus Steel, that i am interest in
5 May 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Really fell in love with the products…
Really fell in love with the products on offer. New and refreshing colours for a new kitchen. Staff were helpful and even helped to carry my heavy purchases to my car.
9 May 2026
Reply from ProCook - Banbridge
We're so happy you loved our products and found refreshing colors for your kitchen! We're glad our staff could assist with your purchases.
Lovely shop to browse 😊.Well set out.
Lovely shop to browse 😊.Well set out.
Pleasant staff.😊
Good quality products.
2 May 2026
A 1st class store!
I was very impressed with this store. My first time to visit it! A great variety of kitchen utensils/kitchenware!
Some good offers too!! I would highly recommend!
7 May 2026
Reply from ProCook - Banbridge
We're so happy to hear you were impressed with your first visit! We're glad you found a great variety of kitchenware and good offers.
Helpful staff (Suzanne)
4 May 2026
Reply from ProCook - Banbridge
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Good quality products
8 May 2026
Reply from ProCook - Banbridge
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Looks good haven’t used it yet
30 April 2026
Staff member very helpful
Staff member very helpful. Explained pros & cons of product very simply. Would recommend shop. Delighted with purchase.
27 April 2026
Reply from ProCook - Banbridge
We appreciate you taking the time to leave us this wonderful review! We're so happy to hear that our staff member was helpful and that you are delighted with your purchase.
Reply from ProCook - Banbridge
We appreciate you letting us know that our staff was friendly and knowledgeable and that you liked our product choice!
Reply from ProCook - Banbridge
We appreciate you sharing that our service was prompt and friendly and that you liked our superior goods!
Lovely helpful staff and a great range…
Lovely helpful staff and a great range of products
27 April 2026
Reply from ProCook - Banbridge
We appreciate you letting us know that you enjoyed our great range of products and helpful staff!
Reply from ProCook - Banbridge
We appreciate you letting us know our staff was helpful and knowledgeable, and that we have good availability. It means a lot to our team.
Efficient and well informed staff…
Efficient and well informed staff advising on purchase of Stainless Saucepans and frying pan which were PFAS free. The set I had seen on your website were reduced to £79 which was a brilliant reduction for a set with 10 year guarantee.
25 April 2026
Reply from ProCook - Banbridge
We're delighted to hear about the efficient service you received and that you found PFAS-free cookware with a great discount and guarantee! Thank you for your positive feedback.
Very helpful staff.
25 April 2026
Reply from ProCook - Banbridge
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us
Reply from ProCook - Banbridge
We appreciate you letting us know our staff was pleasant; it means a lot to our team.
Staff was very attentive.
19 April 2026
Reply from ProCook - Banbridge
We appreciate you noting our staff's attentiveness. It means a lot that you had a positive experience with our team!
Norwich City Centre branch once again have given…
Norwich branch once again have given excellent customer service. I always think any business that has staff who answer the phone minutes before closing always deserve praise. I called to reserve an item which was low on stock and grateful it was put aside and kept until they arrived a few days later. Very happy with purchases. High quality kitchen shop
22 April 2026
Reply from ProCook - Banbridge
We're happy to hear about the excellent customer service you received at our Norwich branch. We appreciate that you recognize our staff answering the phone before closing and reserving your item. We're glad you're happy with your purchases!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.