The lady who served me was very polite and went to great lengths to make sure I was buying the appropriate pots . Truly thankful for her input
Location
Switch locationUnit 39a The Boulevard, Outlet Park, BT32 4GJ Banbridge, GB
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The server behind the till that we always get (cant remember his name unfortunately) is brilliant and very knowledgeable. The products in store are the best and everytime we go to Banbridge its ou... See more
Company replied
Went in to get a set and the adviser, Diane, was super helpful. She was very knowledgeable and was speaking from experience. Really good customer service. Haven't got the chance to use them yet but th... See more
Very friendly and helpful staff in your store in Banbridge. Purchased an enamelled cast iron shallow casserole which is great to use. Also picked up some small utensils in the special offer at the t... See more
Company replied
Company details
- #24 of 136 best companies in Kitchen supply shop
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Unit 39a The Boulevard, Outlet Park, BT32 4GJ, Banbridge, United Kingdom
4.9
Excellent
662 reviews
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The lady who served me was very polite…
The lady who served me was very polite and went to great lengths to make sure I was buying the appropriate pots . Truly thankful for her input
15 August 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from ProCook - Banbridge
We're so glad you found our staff helpful and knowledgeable, and that you enjoyed our great range of products! Thank you for your kind words.
Very helpful and took time to explain…
Very helpful and took time to explain everything
16 August 2026
Reply from ProCook - Banbridge
We're so glad to hear that our team was helpful and took the time to explain everything thoroughly. We truly appreciate your positive feedback!
Great customer service. Staff are very helpful.
Staff were very helpful and advised on promotions.
16 August 2026
Reply from ProCook - Banbridge
We're so pleased to hear that our staff was very helpful and provided you with information on promotions! We truly appreciate your positive feedback.
The lady who advised me was very…
The lady who advised me was very knowledgeable and helpful,she was friendly and approachable and have great advice on the knives I was purchasing.
11 August 2026
Reply from ProCook - Banbridge
We're so pleased to hear that our team member was knowledgeable, helpful, and friendly, and provided great advice on your knife purchase! Thank you for your wonderful feedback.
Reply from ProCook - Banbridge
We truly appreciate your kind words about our team. It's wonderful to hear that you found our staff to be extremely helpful and friendly.
Lovely shop assistant
Lovely shop assistant, bought a dinner set with her recommendation, thank you A++++
12 August 2026
The staff member was very helpful
The staff member was very helpful. She knew the products very well and was able to show me different ones that she thought would suit my needs.
The grater was better than I imagined. It is sturdy and well made, it will last for years.
11 August 2026
Everything you didn't know you needed was there
Shop was full, great layout, staff were very helpful.
7 August 2026
Reply from ProCook - Banbridge
We're so glad you enjoyed our shop's layout and found our staff very helpful! We appreciate your kind words.
Reply from ProCook - Banbridge
We're so glad you found our staff friendly and that we could make your experience a pleasure, not a chore! We truly appreciate your kind feedback.
Great staff ,very helpful ,got what i…
Great staff ,very helpful ,got what i needed ,would certainly recomend
9 August 2026
Reply from ProCook - Banbridge
We're so glad you found what you needed and that our staff was very helpful! Thank you for your kind words and recommendation.
Reply from ProCook - Banbridge
We truly appreciate your kind words about our team. It's wonderful to hear that you found our assistants to be helpful and polite.
Reply from ProCook - Banbridge
We are so glad to hear that you enjoyed our selection and found our staff to be helpful during your visit. We truly appreciate your kind words!
Excellent with friendly,knowledgeable staff
Excellent range of products & prices! Diane was very helpful and friendly, not pushy just explaining what the products ranges do on the tin! Will definitely be back, thank you 😊
6 August 2026
Reply from ProCook - Banbridge
We're so pleased you found an excellent range of products and prices! It's wonderful to hear that our team member was helpful and friendly, explaining our product ranges without being pushy. We look forward to welcoming you back!
The staff member who starved me was…
The staff member who starved me was very knowledgeable about the products and also very helpful when making my choice. Friendly and pleasant also
3 August 2026
Wonderful staff member .
Wonderful staff member .. very helpful and informative.. love all my purchases
6 August 2026
Reply from ProCook - Banbridge
We're so happy you enjoyed your purchases and found our staff member helpful and informative! Thank you for your kind words.
Reply from ProCook - Banbridge
We are so glad to hear that our team was friendly and accommodating during your visit. We appreciate your kind words!
Staff was lovely ...
5 August 2026
Reply from ProCook - Banbridge
We truly appreciate your kind words about our team. It means a lot to us to know that you had such a positive experience with our staff.
The staff are excellent
The staff are excellent, knowledgeable and friendly. The product are good quality for a reasonable price, I purchased a cast iron enameled roasting tray for £39.
27 July 2026
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